Pueblo Bonito Emerald Bay Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7050 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Pueblo bonito Mazatlan

Deborah V on Jul 06, 2024

The restaurant bistro was excellent. Dulce the hostess was friendly and excellent service. The restaurant has a buffet which has fresh flavorful options including a local famous banana cream pie . The manager is attentive and listens. Property has beautiful ocean views.

TripAdvisor users rated this property 1 out of 5

everything dirty

Marty S (New Orleans, Louisiana) on Jul 06, 2024

1943 room dirty, dead bugs. housekeeping didnt even pick up dishes from room service . pool water dirty. lobby dirty chairs dirty. buffet food under light tastes like it gad been there for days. we were told had a wonderful view in the upgraded room(600.00 extra) . but we couldn’t see anything but palm trees. would never recommend anyone staying in this resort.

TripAdvisor users rated this property 1 out of 5

Terrible in most all ways.

gserrault (Fort Worth) on Jul 05, 2024

Rooms are severely outdated and run don. Mold and dirt. Adult pool was filthy. Waiting for golf carts to pick you up takes forever. Most rooms don’t have views due to over grown trees. Terrible restaurants. Go here if you love noisy children.

TripAdvisor users rated this property 5 out of 5

The best time

jpunicco (San Antonio, Texas) on Jun 30, 2024

They are so good you can find all in the resort and to Many pools nice beach I need to be there again

TripAdvisor users rated this property 5 out of 5


Emilyamez on Jun 28, 2024

This is our families annual trip that we all look forward to. The hospitality begins the minute. You enter the front gate with both Miguel’s (Miguel Angel) and Javier. It’s the continuous greetings that make you wanna come back. We celebrated my dad’s birthday on the beach within aThey are attentive throughout the whole trip and taking you to your room. We celebrated my dad‘s birthday on the beach within an amazing dinner and our private server Junior and Adrian were great!!! Kelly’s bar is another favorite of ours With the best servers and bartenders (Luis, Oskar, Alejandro, Carlos). The staff become family and friend I would absolutely recommend to all ages!!!

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