Pueblo Bonito Emerald Bay Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.3
  • Rooms 4.4
  • Service 4.6
  • Value 4.3

7558 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Winter Get-Away

armstrong0319 on Feb 09, 2026

The resort has an atmosphere which is very relaxing. Having 3 pool areas slows one to choose the activity level. We did not use the all inclusive however the meals we had were good. We use the Suite service several times for breakfast and the service was prompt and food was good. We liked being away from the city center however the shuttle service made it easy. to go and explore.

TripAdvisor users rated this property 5 out of 5

great experience

Kerry D on Feb 07, 2026

Activities at the pool run by Evelyn - she is the best Always fun and she does a great job of making everyone welcome Please stop by and say hello to her

TripAdvisor users rated this property 4 out of 5

Enjoyable Vacation

Shevaun P on Feb 05, 2026

Villas are amazing when sharing with two families. All staff is friendly; our waiters are pool side and at Bistro. Jose, Alberto, Junior have been the favourites!

TripAdvisor users rated this property 5 out of 5

Excellent service

Shane Y on Feb 01, 2026

Great place to stay with excellent service, especially Jose Luis Nevarez. He always kept our drinks full without asking and checked in on us multiple times to make sure he satisfied our needs.

TripAdvisor users rated this property 5 out of 5

Wonderful vacation

Jeannie B on Jan 31, 2026

We had a wonderful time on our vacation. This was due to efforts of Evelyn the activity director. She always had us organized and ready for fun.

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