TripAdvisor Traveler Rating

We had an excellent time. Hung out at the adult pool and enjoyed the outstanding service from Angel and Jose. The are professional, personable, and great you by name that makes you feel welcome

The grounds are spectacular and well maintained. With 3 pools there is enough space for all to enjoy without tripping over each other. Sadly the beach has too many rocks for anyone to enjoy unless you want for low tide so you know where they are. The rooms are very comfortable except our A/C unit made too much noise so we kept the patio door open, was just as comfortable. The washrooms while very nice are starting to show their age. A special shout out to Jose and Angel at the adult pool who were extrordinarily accommodating and always putting themselves out there for our group. One simply cannot overlook Adriana's happy smiling face at the egg station or Claudio or Jario with their early morning antics, always putting a smile on our face. Lest we forget Daniel in the evening buffet. There are too many names deserving of recognition to remember. Food did you say. A lot of it and was very good and a wicked variety for those who like a challenge. What was disappointing was there was no evening entertainment or daytime activities. Despite that I highly recommend

So much to love about this resort. The staff are so darn friendly and helpful and it really is a bonus that most of the ones we dealt with spoke English. Huge shout out to a few - Jario and Claudio in the buffet. Adriana on the egg station. They really are top drawer. The grounds are stunning. So are the buildings. We loved the food options. Also the pool options. Just wow!! Nice to have the complementary shuttle into the sister resort and absolutely loved Angelo’s for a really fine dining option. The only negative we experienced was the walking on the beach. It seems the tide never went far enough out even at low tide to enable the hard packed sand kind of walk. Still… not bad. A side comment is that the checking out of towels is kind of a joke. Not sure what that’s all about. In any case I can truly say we loved it here and intend to come back.

This our first time at this hotel. We travelled with siblings for a 2 week adult vacation. We were suitably impressed. The grounds are gorgeous and pools beautiful. The food was excellent and very diverse. We used the provided shuttle bus into Mazatlan to visit and dine in the sister hotel in Mazatlan. The staff were excellent and very friendly. Special mention to Angel and Jose who took great care of us all at the adult pool. They were superb. We will definitely return for another stay.

If you are coming here expecting a typical all inclusive experience, you will be very disappointed. This is a time share gone bad apparently. When you check in, they give you a bracelet that they tell you is your room key. What they do not tell you is that every time you order food or drinks, you need to scan your bracelet. And they consistently ask for your room number on top of that. They even chase you down if you leave a bar or restaurant without scanning. This is beyond annoying. A coloured bracelet for all inclusives would be a simple alternative. There is no beer on tap. Everything is in cans. And it feels like each bartender has a vested interest in giving you as few as possible. We have a full size fridge but they do not stock it with anything, not even water. The wait service is great until they scan your bracelet and you give your room number and they don’t see a tip on the table. They suddenly, you don’t exist. I never tip until the end of my stay and I tip where deserved. Pretty sure I will not be tipping much here. I can personally say that; based on my first two days here, I would not come back and I would not recommend this resort to anyone.