TripAdvisor Traveler Rating

A great, safe place to vacation in Mexico. Emerald Bay resort has several pools, tennis courts, pickleball courts, and many pool activities. They also offer free shuttle buses to town and back.

Our bridge group has stayed here for several years. We like the pool by The Bistro. Tends to be more our age group and quieter. The main pool is wonderful for families and those who love more activity. In spite of his challenges, Carlos Chavez is FANTASTIC! His English is very good and he is so efficient both at the Concierge and Front Desk. We can never say enough about Felipe, Jose and Angel who work the Aqua Bar by the Bistro. Great service! Definitely try one of the classes offered by Herberto Entrenador, who is in charge of the gym. He's fabulous! Check out was quick this year thanks to Miguel, who handled getting our luggage to the lobby, and Santiago at the Front Desk.

It was a pleasant, relaxing vacation. We have gone several times it’s like a home away from home.I love the service around the pool Martin Mejia and Julio Vargas go above and beyond to serve their clients. Also in the Coeur d’Alene restaurant have Rafael Hernandez and Antonio Perez also very welcoming and great guest services. We will be back in November.????

Hello Just wanted to leave a review for out most recent trip to Pueblo Bonito Emerald Bay. We went down with a bunch of friends from Minnesota and had a great time. The staff at the resort are awesome. We spent most of our time around the pool. I'd like to give a shout out to all the amazing pool staff and bartenders, especially a gentleman named Julio Vargas. Julio was our server most days and he was amazing. He was around every couple minutes asking if we needed anything. Julio was very kind, funny, and very accommodating. Julio's hard work made our vacation that much more fun and we really appreciate that. We cant wait to come back! Thank you Hastings MN Crew!

Rafael and Antonio in Cordeliere are top notch. Very welcoming and kind! Definitely ask for them when you come ??