TripAdvisor Traveler Rating

Pueblo bonito emerald bay it’s an amazing place to stay. Ismael Lizarraga gave us the best service ever and employees always give the best customer service.

Arturo very good advisor! He recommend us to deep sea fishing while watching and local fish catching. Told he how to arrange to bring lunch and had talks to driver for the ride to marina and return trip. The captain and crew were amazing and so friendly. We caught lots of local fish mahi mahi and saw lots of humpback whales.

Our best experience at Emerald bay is always having dinner at the Bistro, Gilberto Deras, never fails to impress us with his professional demeanor, promptness and a smile!

The most excellent service we've ever received! We caught so many fish including the largest mahi-mahi! They cooked it at our Resort for us and every part of it was easy and fun! Don't hesitate to book with our great friends! Also bring cash when you're at the dock they say 5% but it's more like 25% so be prepared and don't use credit card but other than that great experience and delicious fish these guys are the best

Love Emerald Bay. Martin Olivas always makes us feel like family. He is always very helpful with anything we need. He takes very good care of us whenever we visit. Martha Rivera is our sales rep and she has always been great to work with. We bought in 2003 and from there we just kept on upgrading. Anytime we have a question about our contract she is always there to help. With there new Elite program they just need to make sure all their concierge are aware of what they offer to their guest so there is no confusion. We worked with Adriana and David on our Elite upgrade and when there was a misunderstanding, they were great to work with and made things correct. Highly recommend Emerald Bay for a great relaxing vacation. Thank you Martin and all who help our stay to be great!