Pueblo Bonito Emerald Bay Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6171 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Stay was mostly good

Maui1285 (Claremont, California) on Jul 07, 2022

We stayed here for 3 nights in June of 2022. The good: The common areas/gardens were beautiful. The sunset views at this resort were beautiful. The main pool was great. The gardens and pool areas were clean and tidy. The not so good: The rooms were dated. The tile in the kitchenette area especially in our room needs remodeling. The floor was dated to the point that the floor looked dirty. The customer service was mostly good. The staff at the main bar including the bar tenders were great. However, some of the staff at the Bistro restaurant and at the smaller pool were not good. We would be told by a worker that the pool was closing , however come to find out he was lying and later admitted to my brother that he was just telling people that so that they can leave the pool early. Also, some of the staff at the Bistro restaurant acted annoyed when I would ask them for something. The food was ok. Nothing to write home about. Overall, service at other Mexican beach city resorts are better (Cabo, Cancun).

TripAdvisor users rated this property 4 out of 5

Great Service!!

SharonA826 (Portland, Oregon) on Jul 05, 2022

Wonderful service from Filipe and Daniel at the Bistro pool, Jorge and Jose at the adult pool, Andres, Alejandro, and Fernando at Kelly’s Bar, Adriana at the breakfast buffet at La Cordeliere, and Jesus Ortiz of the Concierge team. Many lounge chairs around the pools need attention: cleaned of Iguana waste and restrung. People are allowed to save lounge chairs with towels for hours at a time even though there is a “rule” stating that chairs can be saved for only 30 minutes. Bottom line; beautiful property and great service, but some updating would be appreciated.

TripAdvisor users rated this property 5 out of 5

Main pool side service

Jessica D on Jul 04, 2022

Humberto Sanches pool side bar tender was absolutely amazing. He was attentive & prompt with our drinks and food. He was kind and always remembered us when we came down to use the pool. We highly recommend sitting in his section if you want excellent 5 star service.

TripAdvisor users rated this property 5 out of 5

Emerald Resort

marcus s on Jul 04, 2022

Extremely nice resort. Beach area is not that good. You can take the shuttle over to the other resort and use the property's beach. For a small fee The shuttle service too and from the hotel was easy.

TripAdvisor users rated this property 5 out of 5

Family, Friendly, great food, relaxing

Ryan G on Jul 03, 2022

We had an excellent time while at Pueblo Bonito Emerald Bay. The service provided was bar none. I highly recommend Juan Carlos at the breakfast buffet, Angel and Samuel at the main pool. We have been going to the Pueblo Bonito EB for many years and the staff knows Emmy family by name like we had never left. The staff makes you feel like your part of their family. I highly recommend visiting the resort

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