Pueblo Bonito Emerald Bay Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6943 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Yolanda and Carolina are amazing!! Will definitely be back

Mia C on Feb 24, 2024

My family and I come every year, my mother and I use the spa facilities every time. We love the hydrotherapy but this year was even better than last. Yolanda with the short black hair is the best! We see her every year and she treats us like royalty. She’s so sweet and always goes above and beyond. Carolina did my massage as well this year, I got a scrub treatment with aloe and there was a special. She was amazing, best massage I’ve ever had. My skin feels so good. I will definitely be seeing both of those awesome ladies again! already can’t wait for next year.

TripAdvisor users rated this property 5 out of 5

Exceeded all Expectations!

Jane S (Columbus, Ohio) on Feb 19, 2024

As timeshare owners we had visited Pueblo Bonito Emerald Bay 15 times! BUT, we had never invited our friends to join us. We hosted two couples (one each week) the first two weeks of December. Had we "oversold" this? Would they love it like we do? YES! They LOVED PBEB and remarked several time how it had exceeded their expections for the lovely equisitely designed grounds, priceless views, delicious food with endless varity, the friendliness and professionalism of the waitstaff at all of the restaurants and Kelly's Bar. We're so pleased, happy, and grateful that Martin Olivas, Chief Concierge (He may have a new title), arranged for the perfect rooms, the exact rooms we requested. Oskar, Carlos, Juan Luis, and Alajandro at Kelly's greeted us like old friends with open arms and hugs and welcomed our friends. It was an unforgettable experience and we are so happy that we shared this with our closest friends. Priceless memories. Thank you Emerald Bay!

TripAdvisor users rated this property 5 out of 5

Emerald Bay Delight!

Kyle V on Feb 18, 2024

My wife and I stayed a week to celebrate our anniversary and had an amazing time as always. Jacob, Flavio and Eduardo were very helpful at reception. Jairo and Adrian served us brilliantly at La Cordeliere, going above and beyond always. Cristian was also excellent in his service. Andres and Alejandro at Kelly’s Bar were exceptional as well. The property was clean, gym immaculate, service top notch, a place everyone should experience!!

TripAdvisor users rated this property 5 out of 5

Nice resort!

Cheri D (Colorado) on Feb 18, 2024

We really enjoyed staying at this resort, It was huge! The rooms were nice, large and good size balconies with loungers. There were plenty of pools to choose from. You can choose to be all-inclusive or not. We never had an issue with chairs on the beach with a cover to protect you from the sun. You cannot just swim in the water it is super rocky. You can walk the beach for over a mile if you wish, but there is nowhere to go to eat or have a drink off resort. They had a couple of restaurants have to say their spring rolls were the some of the best ever had. You can get free bottle water every day while at this resort. They have transportation available every day to go visit their sister Resort in the other side of Mazatlan. If you choose to go to the other resort, make sure you call a day ahead and make an appointment for the bus, or you won't be able to get on. They have different return times you can return at the latest of 8:00 p.m. to go back either way. There is a store across from the sister resort to get some things and wine! Ponchos restaurants are down the road and worth the visit for any meal. I really liked the stay here, definitely worth the stay!!

TripAdvisor users rated this property 5 out of 5

Spend the day at the pool and be servedlike royalty

Susan N (Leander, Texas) on Feb 15, 2024

The atmosphere at the bistro pool is relaxing and friendly, just as you wish for vacation. The wait staff provide such wonderful service and are professional and efficient while making us feel at home. Most notable is Felipe Orendaio. His partners Lionel and Daniel are also great.

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