TripAdvisor Traveler Rating

My wife has severe food allergies. Severe as in she will spend all night throwing up if she eats the wrong oils, the wrongs flours, the wrong foods... After we had trouble communicating her food allergies the first day, the manager, Jesus, met with my wife and took care of it. The rest of our two week stay the staff made sure she got her food prepared perfectly. Adrian at the Le Cordeliere restaurant took care of her personally every night, ordering special plates of sashimi when there was nothing else she could eat. The waiters, Alberto and Martin at Le Cordeliere, are the best. Our concierge, Erick, got us moved to another villa with a better bathroom skylight on our first day. Penelope kept our villa clean and beautiful. We appreciate all the staff that helped us the two weeks we were there. Our last night they had a special dinner party for the Mexican Day of Independence. It may have been the best food I have ever had. Thank you to everyone at PB Emerald Bay!

The service at the Cordeliere has been outstanding since we arrive to the hotel and as it's always been every year we visit the resort. When my hobby and I come for dinner, we always ask for Rafael Hernandez and Antonio Perez to be our servers. Both of them go above and beyond for all of their customers, even if they are busy, they both equally give the same hospitality to everyone. We love coming to this resort because of their friendly, fast, and welcoming service.

My experience with Antonio Perez and Rafael Hdez was amazing!!! They were so fast and efficient and made sure we were well taken care of. Loved the atmosphere they created for us, aswell as telling us more about the drink history and hotel itself. Would love to be served by them again!! Muchos gracias!!!

Antonio Perez and Rafael HDez gave excellent service! Accommodated cooking our fresh catch and helped facilitate a lovely dinner

We went to this beautiful resort in June 2026 for a family vacation. It was a great resort with excellent service. We spent most of our time at the pool and the activities staff, Jordan and Evelyn, were so great! They went above and beyond with the activities and they were especially great with my son who never wanted to leave their sides and couldn’t wait to see them the following day. Thank you for making the trip even more special!