TripAdvisor Traveler Rating

Great resort. Dulce and Francisco Pacheco were welcoming, kind and of good service. Exelent at all moment I love the place and the workers specially dulce and Francisco Pacheco they wer very kind and he’s a wonderful water 100% recomended

Jorge Velarde & Jose Ramon were awesome attented to us and joked with us the whole 4 days! great vibe! Funny jokes will come back! Sergio Marquez attended to us the last day here and was just as awesome!

We absolutely loved our stay! The food was fantastic and the service top notch. I really felt like royalty. The pools are beautiful and clean. Our room was comfortable with a lovely view. We especially enjoyed the pool side service. Jose Luis and Humberto were so kind and friendly and provided excellent service. We also enjoyed Kelly’s. Again, excellent service from Fernando. Carmen, Rafeal and Darius (not sure how to spell name sorry) were wonderful and the breakfast service. Really everyone was great there. Either they are happy to be there serving customers or they are excellent actors. Finally, Miguel Angel made our dinner at the Bistro super special! This is a perfect place for us to relax and recharge. Only downsides were 1) we missed 2 days due to tropical storm and 2) we gained 5 pounds each. Look forward to seeing y’all next year!! Hasta pronto from Texas!! -Dane and Daña Carr

Excellent stay at this wonderful hotel. Different pools to enjoy as well as restaurants to try. Great thing is you can enjoy the beach at the Zona Dorada Pueblo Bonito too staying at Emerald Bay. All amenities and staff is very friendly and serviceable. Special thanks to Nora Salazar

Living in paradise is awesome but being able to live in this wonderful city and stay for a week at Pueblo Bonito Emerald Bay is a plus!!!! The best part of the stay was the days spent at the adult pool reconnecting with old friends and making new friends. Big huge shout out of thanks to Jose and Martin at the adult pool for their outstanding service day in and out. Superb Service!!! Thanks guys.