Pueblo Bonito Emerald Bay Resort & Spa reviews
TripAdvisor Traveler Rating
7661 TripAdvisor reviews
Had a great time with them
Wendy M on May 15, 2026
Rafael and Antonio were excellent at there jobs and gave great service every time we went to eat. They were very friendly and pleasant to deal with
Amazing
Ty H on May 13, 2026
The resort was absolutely beautiful. The service given from Antonio and Raphael was seriously next level. We even had a crying baby with us and Antonio was the only one who could make our 1 year old happy. Amazing resort and Antonio and Raphael are a huge reason why
Great service
ashley a on May 12, 2026
Every night we went to the buffet, we would ask for Antonio and his partner, Rafael to be our servers because of their kindness and great service!
It was exactly what I imagined for my first trip to Mexico. Very welcoming and safe.
Alex H on May 12, 2026
It was amazing, service was a 10/10 especially at the buffet in Antonio Perez section. He was so welcoming and all around a great server and person!
6 out of 5 stars!! Exceptional customer service!
Dean M on May 12, 2026
This is our 3rd visit to Emerald Bay, and the service is always exceptional! From Alejandro at Kelly’s Bar, to “Rooster” at the pool bar, and especially Jordan and Evelyn that run the daily pool activities. Everyone gives friendly, top notch service that is always above and beyond. If I could give 6 stars out of 5 I would!