TripAdvisor Traveler Rating

First and foremost this is an amazing resort! My family has been coming here for over 20 years. The rooms are great. The view is great. The pools are amazing. The food and drinks are amazing. What has kept us coming back is honestly the staff. They remember you. They ask about your family if they aren’t there. They treat you like family and go above and beyond in every way. I was there with my wife, my Mom and Dad and Uncle and his partner. We were celebrating 3 birthdays on this trip. We were taken care of in every way possible. Our serve Julio Vargas had to deal with us in his section of the pool for 7 days. He service was exceptional, his sense of humor was even better. J Luis Rangel and every staff member at Kelly’s bar have also been apart of keeping us coming back to a home away from home experience. I wish I had the names of everyone there because the deserve recognition as well. A shout out to Perla who works in the deli at the cash register. Was very kind and helpful to my wife and I. If you’ve never been or are thinking about going somewhere else…don’t. This place will want to keep you coming back as much as you’re able. Another amazing experience. We can’t wait to return. We have been back for four days and are already putting plans together for our next visit. Truly a top notch experience all around. I have been many places and had great experiences. This place and the staff there makes it so much more than just another resort. Please go check it out!!

Although the Emerald Bay RIU is a fair distance from Mazatlan it was easy to take a taxi to town. The accommodations were clean and had a comfortable bed. Staff were both welcoming and friendly. Our second visit. Food was very good.

The Staff at Bistro was extremely helpful and professional, Gustavo and his staff Jr. , Angel and the rest of the staff did and excellent job even when it was extremely busy!! Angelos and Case 46 also deserve recognition for their excellent service and food!!

I thought I had booked a 5 star resort. What I got was an old run down resort that was 3 star at best. The room, although large, was a dump and in desperate need of a renovation. Now, let’s talk about the food. The only good things were the omelettes and banana bread, everything else was cold and below average. The staff for the most part were unhappy and disinterested. The best part of this place was the fitness center, it was well equipped and in great shape. I would spend a bit of time to find a much better resort for a better price. Stay away from this dump.

Excellent hotel, food was good, the services excellent, waitresses from the Cordelier restaurant are really nice and kind. We enjoy our stay there