TripAdvisor Traveler Rating

Service in spa area Yolanda was amazing help with everything. Spa was just perfect. Yolanda was also there and ready to help with anything we needed. There was so much in the rest spa area with the pools to try specifically the cold plunge was just amazing.

This was our fourth visit to Pueblo Bonito Emerald Bay. It seemed that this time around there was a decline in food quality as well as food choices that have been eliminated. Our first visit to The Bistro was not up to standard as the food was not cooked to order. This is out of the norm. Gustavo was awesome and made sure that the situation was corrected so we appreciate him for that. The adult pool experience was awesome as usual. Jose, Jorge, and Martin are amazing servers and do everything they can to make sure that we are taken care of. They have been at this resort for years, which is a reflection of how Pueblo Bonito treats their employees. Alejandro at Kelly’s is also amazing. All four of these servers treat you like your family, and go out of their way to make sure the experience is awesome. We look forward to Pueblo Bonito making adjustments with the food to bring it back to the levels that it was at one time so that we can continue to make it our resort of choice in the future.

We love Pueblo Bonito Emerald Bay! This was our fourth trip and as always, the staff are amazing! Our favorites are Jorge Velarde and Jose Ramon at the Adult Pool and Alejandro Padilla Nunez at Kelly’s. We also love Antonio Mercado at Cilantro’s at PB Mazatlan. Their service is impeccable! We highly recommend this resort!

Adrián lizawaga y Antonio Pérez both give amazing service. They were our servers at the cordeliere , they were very welcoming and funny. And they both made sure we were all good they whole time we were there. They were very attentive and were ready to bring whatever we needed before I even had to ask. 10/10 service :3

Rooms are large but need maintenance. A light fixture fell on one of us in bed. Many other things in the room didn't work. Some were fixed, some weren't. The food is generally bad in the restaurants. The best activity is painting ceramics poolside.