Pueblo Bonito Emerald Bay Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6499 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Pueblo Bonito at Emerald Bay Mazatlan

kmr1994 (Palouse, Washington) on Jan 25, 2023

The all inclusive is the only way to go! The grounds are lush with many iguanas. The adult pool is great w/ the swim up bar. One of the best places we have vacationed to although I just wish the walls were more sound-proofed.

TripAdvisor users rated this property 5 out of 5

Great stay at an outstanding resort!

tsalexander2002 (Yakima, Washington) on Jan 23, 2023

This is a great resort in a beautiful setting. The rooms are spacious and nicely appointed but are starting to show a little wear. The common areas (pools, lobby, restaurants) are all immaculate. It is a ways out of the Golden Zone and the city but there is a free shuttle to Pueblo Bonito Mazatlan and taxis are not expensive if you wish to venture out. We have stayed at all of the Pueblo Bonito resorts and they all have a different vibe and character. Emerald Bay is the quietest and most relaxing and secluded out of all the resorts. What makes all of the Pueblo Bonito resorts special are the staffs and Emerald Bay is no exception. Everyone from the towel boys, wait staff, bartenders, bellmen and even the grounds keepers were outstanding. A special thanks goes out to Eduardo, the activities manager, who was the tour guide on the city tour and Venados baseball game tour and to Karla, Melissa, and all of the Elite Team for being so helpful throughout our stay.

TripAdvisor users rated this property 5 out of 5

Awesome Elite Concierge Staff

Fishlynnify (Midway, Utah) on Jan 23, 2023

Here is a shout out to the Elite Concierge staff at Emerald Bay. This staff, under the direction of Karla Luna, is so attentive and wonderful. Karla even calls us before our visit to ask if we have a room or other requests. It is so lovely to be met by her and the staff when we arrive. Every need is taken care of, from reservations at local restaurants and transportation everywhere. My husband jokes that this small staff is “our Mexican kids”. Karla and Melissa and the guys (Cesar, Erick, Enrique and Enrique) are so professional and we love interacting with them. They make our stay so much more enjoyable. Can’t wait to see them again when we visit in the Spring!

TripAdvisor users rated this property 1 out of 5

OK for a vacation stop, but DO NOT buy a time-share here. RIP-OFF!

Fangu101 (Mazatlan, Mexico) on Jan 21, 2023

This used to be a very nice place, but it has gone to hell. The long-term employees that I would see year fater year have left and gone elsewhere--not a good sign. One thing that drives me crazy is that guests will "reserve" their pool chairs over night by draping their towels over the chair (despite the fact that towels are to be turned in nightly). The poor fools that follow the rules are unable to find a beach chair the next day because they've all been saved overnight by the rule-breakers. If you are unfortunate enough to buy here, you will soon learn that everything they told you to sell the unit to you was a lie. PS--FYI it's in the Mexican state of Sinoloa. Perhaps you've heard of it.

TripAdvisor users rated this property 4 out of 5

Nice sized Resort

lianneb732 (Medicine Hat, Canada) on Jan 21, 2023

Well laid out Resort with helpful front desk staff and Bellman. Good knowledge of the area to send you off the resort the shuttle was an added bonus to have access to the sister Resort. We never had a problem getting a lounger at the pool even later in the day or mid morning

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