Hotel Mousai

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 974 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Eriberto was amazing

    Reviewed by Laudius() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    the property is amazing, best steak in mexico, only hot jacuzzi's in mexico etc. etc. but Eriberto really went above and beyond to make our vacation special! Best staff ever! He deserves a promotion!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Amazing Everything

    Reviewed by Sue N() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travel a lot and stay in many different hotels all over the world, and we loved this property. Beautiful location, room, service, food, drinks, pool - you name it. It was the perfect anniversary getaway for us.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Incredible!

    Reviewed by jasonbL2111OX(Lincolnshire, United Kingdom) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Hotel Mousai and found it to be one of the best hotels we’ve stayed in. From the moment we arrived, the service was impeccable. We stayed in a corner suite and the space, amenities and views were incredible. The rooftop pool and bar was out of this world and Hiroshi, the Japanese restaurant, was amazing. We stayed on an all-inclusive basis and it was excellent value for money. No scrimping on food or drinks - everything you could see/want was part of the package. I can’t remember all the names, but: Cesar our butler was incredible Mateo, Angel, Veronica and “skinny boy” Eduardo on the Terrance were brilliant Jose at the rooftop pool was exactly what you wanted as your pool boy I cannot recommend this hotel enough!!!

    Paradise

    Reviewed by Kelly M(Beaumont, Texas) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about this hotel is excellent. They went out of their way to make us happy. The food was fab, the service over the top, the view amazing. Our corner suite room was awesome and we loved the bed. I wish I would have brought some friend couples because my only complaint is there is no live music or dancing at night so we got a bit bored. We know there is plenty to do in town but it would have been cool if they had a live trio for dancing a few nights a week. Loved the sax player that went around and played with the background music in the evening at the restaurant and in the lobby. It is really a special place.

    World's Most Outstanding Luxury Resort!

    Reviewed by Jeffrey G() on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I consider luxury travel our hobby and are quite discerning - not to be confused with picky - travelers. Ever since discovering Hotel Mousai a few years ago we keep being drawn back. Physically the property is gorgeous and in an unbelievable setting with one of the best views in the world. However, what exceeds the physical beauty is the experience provided by the beautiful, warm and amazing staff that work at Mousai. The Mousai experience is unparalleled and exceeds that of other AAA Five Diamond properties such as the Four Seasons. I believe this is a reflection of management. General Manager Cecilia Bustos does an incredible job. There are so many staff members who made our stay special. In particular the concierges Alex, Elisa, Jennifer and Paulina are remarkable. Our butler Jairo was over the top. We really enjoy the sushi restaurant Hiroshi which is on site. Poolside service on the rooftop is the best of any resort I've ever stayed at and the quality and presentation of food and drink is outstanding. The resort is immaculate and extremely well maintained. If there were higher than a five star rating I would definitely give it to Hotel Mousai.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5