Hotel Mousai reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

2722 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Hotel Mousai Reviews

Billy L M (Cathedral City, California) on Oct 31, 2024

The best vacation hotel ever. The rooms were spectacular, the restaurants out of this world, and the staff were over the top professional! They were very friendly and always helpful. Sales: Blanca Aréchiga was so informative and answered all our questions. Her knowledge of the facility and surroundings was so helpful. Bellhops: Ricardo Levn and Marco the best! Blanca Blue Restaurant: Lissett Mann and Javier. Wow the best service. The Terrace Resturant: Janette and Cesar. Magnificent service and such great personalities.

TripAdvisor users rated this property 5 out of 5

Year 5, Hotel Mousai NEVER disappoints!!

Maci M on Oct 30, 2024

If there were twenty stars I would give them all! This was our fifth year in a row of vacationing at Hotel Mousai! We can't thank you enough for providing us with the most amazing week to unplug and reconnect! Of course it all starts with the most amazing butler there is, Carlos! He is wonderful! Alex at breakfast is by far the best person we have ever had at breakfast! He had my mimosa waiting for me every morning and was so quick and attentive! Cant wait to see him promoted to the pool when we go back next year! Ramon at Noi was also FANTATIC! Then for our friends at the pool! There are not enough good words to say about them! They are truly like family at this point!! Each year it gets harder to choose between the North and South tower because we don't know who will be working where! We were so sad to miss Alan this year, but we were so happy to see our old friends, Ignacio and Rodrigo! We also made great new friends in Guillermo and Omar. Again such an amazing trip and we can't think this amazing staff enough!

TripAdvisor users rated this property 4 out of 5

Excellent service but the Hotel room is a bit disappointed

Veronica H on Oct 29, 2024

I had a nice trip with my husband at Mosaii Hotel at Puerto Vallarta. The Hotel itself is a bit dated and the bathroom shower flooded (due to the drain blocked) on the 3rd day of our stay. In addition, the bed squeak every time we lie down and get up!! However, the ocean view from the balcony of the Hotel is so beautiful and we enjoyed the jacuzzi very much. The staff at the Hotel and Restaurant(s) are very nice too. Special thanks to: - Luis, the Bell Boy at the Mosaii Hotel - Saudi, the concierge - Cesar, Terence and Janette at NOI restaurant They are very friendly and did extra mile to help us on everything we need during our stay. We had a memorable first trip in Puerto Vallarta. We would definitely consider and recommend our friends to come back to Mosaii next time.

TripAdvisor users rated this property 5 out of 5

Come for the views. Stay for the sunsets.

Roy Z (Seattle, Washington) on Oct 29, 2024

The hotel is a bit dated and the food varies in quality from restaurant to restaurant on the property. But the rooftop pools for sunset can’t be beat. And the rooms in the north tower are fantastic. (Aim for rooms ending in a 6 for corner rooms with the best views.) Service was a little spotty at the front desk but Ivan the Bellman Captain was fantastic. The protected cove and private beach are also fantastic for swimming and even have some pretty good snorkeling. Would definitely go again.

TripAdvisor users rated this property 5 out of 5

A room with a view…and a jacuzzi

Doug F (Gilbert, Arizona) on Oct 28, 2024

As many have mentioned, the service is top notch. So I will mention the food options, which were plentiful and tasty. Rooms were bright, spacious, and modern. We stayed in the corner room North tower and the spacious balcony was wonderful. My favorite part was the jacuzzi on the balcony. The pool options around the resort never left you feeling tied to one crowded pool. Although I didn’t feel the pools were ever overcrowded, getting lounge chairs did require some persistence at times. The Terraluna Gardens dont get enough press. That little shopping and event area is BEAUTIFUL in front of the South tower. Make sure to wander over there. And there is plenty of wildlife running around the property. It’s a fair distance from the airport depending on traffic through town maybe 30-40 minutes. We took an Uber from the airport but be prepared the throngs of taxi are borderline threatening. Ubers are not allowed in the airport and the taxis will tell you so. But if you walk out of the airport and take a left just outside the exit door, walk around to the side of the building and you will see a big walking bridge over the main road. Crossover the bridge and the Ubers are waiting there. It’s on a couple of minutes to cross. Overall a wonderful experience. We will go back.

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