Hotel Mousai reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

2518 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

You will enjoy it

TravelingFoodieLife (Miami, Florida) on Feb 17, 2024

If you get the chance, do stay at Hotel Mousai. The two towers with stunning views from the Rooftop pool are just above Garza Blanca, which is right at seaside with a nice sandy beach. The staff is professional, kind and courteous. The rooms are spacious with a fairly funky design and full of automation from curtains to you name it, but you can handle that for a couple of days. Large balcony with jacuzzi, pretty decent onsite restaurants for breakfast, lunch and dinner. Hanging out at the Rooftop infinity pool with that stunning view of the Bay of Banderas and Vallarta is the best part. Enjoy.

TripAdvisor users rated this property 5 out of 5

a relaxing week!

Sara G (Boston, Massachusetts) on Feb 13, 2024

We had a great stay at Hotel Mousai! We booked for a vacation with another couple, who were on their third stay and highly recommended the property. The entire resort is high-end, and we found the service to be amazing! The rooms are very well appointed, with a beautiful balcony, hot tub & hammock. We booked an ultra corner suite and loved all of the windows. The ipads for controlling music, shades, ordering room service, etc. were great as well. We loved going out for dinner & having turndown service every evening. We especially enjoyed our meals at Hiroshi (Alejandro was amazing) and Bocados -- the outdoor patio at Bocados made a perfect dinner setting. We spent most of our days at the North Tower rooftop, where the service was also on point. All of the waiters were very attentive, making sure we always had exactly what we needed. Ricardo and Angel were especially great -- they made sure we always had plenty of water (and our beverages of choice!) no matter how many people were at the pool. The cocktails and food at the rooftop were definitely a step above the usual pool fare. Alan remembered us and our little group each morning when we arrived, and was AMAZING at ensuring we always had the shade we needed, fresh towels, etc. - the little things that really made the days that much better. I would highly recommend this resort if you're looking for a low-key, r&r trip. As other reviews mentioned, there isn't a ton to do in the resort at night, so if nightlife is a priority, I would probably choose a location closer to town. For us, it was perfect. Looking forward to our next trip to Mousai!

TripAdvisor users rated this property 5 out of 5

Exceptional Experience

NurseMaryJ (Morgan Hill, California) on Feb 13, 2024

My husband and I had a fabulous vacation at Mousai. The room was beautiful. The food and drinks were excellent. Diego Silva and Vicente gave exceptional service at Hiroshi. Matteo at the rooftop pool also gave exceptional service. He anticipated our needs every day. We would highly recommend and we’ll be back!

TripAdvisor users rated this property 5 out of 5

Top notch quality and service

840jillj (Plainfield, Illinois) on Feb 12, 2024

This is hands down my favorite resort because of the service and quality of food and amenities. Carlos is the best butler, I always ask for him and I have visited 3 times. Miguel one of the Bellmen is always willing to go the extra mile. The drinks are delicious on the rooftop and the service is great. You don't need to lift a finger and all of the servers are professional and accommodating. I can't wait to go back

TripAdvisor users rated this property 5 out of 5

Concierge, Hiroshi and North Rooftop staff are amazing!

Jacquelyn N on Feb 10, 2024

So many great experiences. The staff at Hiroshi's were great. Our servers Diego Silva and Irving were the best! Always smiling, and delivering our food and drinks with great attitudes. Janette, the hostess, was very sweet. On the North Rooftop, the entire staff were amazing! Greta was always so attentive and nice to talk with. Gerardo and the other servers were always smiling and pleasant-best customer service from the entire team EVER at a Tafer property. Our concierge Vasti was wonderful.

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