Hotel Mousai reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

2062 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Mousai

kjordan38 on Jan 29, 2023

We loved our stay at Mousai. The grounds are beautiful and very well kept. The food was great and the service was excellent. Diego Silva and Alejandro on the Hiroshi team went above and beyond. We’ll be back!

TripAdvisor users rated this property 5 out of 5

The time of your life

Keely C on Jan 29, 2023

This place is absolutely beautiful. The view from the rooftop pool or the hot tub on every balcony is amazing. The staff is so friendly and welcoming. They want you to have the most amazing vacation. Jeane was our concierge and she made everything go very smoothly. Everyone was great from the bellhops (Gustavo and his crew) to the servers at the restaurant (Naline or maybe Nalibe at the Terrace). This is an amazing experience and you will not regret it. We booked our trip through Costco Travel and got a significant savings that way.

TripAdvisor users rated this property 5 out of 5

Exquisite!

Roloandmaria on Jan 28, 2023

Mousai in Puerto Vallarta has become our new favorite destination. It’s calm, relaxing and beautiful scenery all around. The installations are top quality and the staff is beyond phenomenal! Lilith y Sofi made our stay memorable and attended to all our requests to make our stay as comfortable as possible. Thank you to everyone there! We can’t wait to go back.

TripAdvisor users rated this property 5 out of 5

Top Notch

Jzull on Jan 28, 2023

Our stay at the Hotel Mousai was out of this world. Diego Mora was our personal butler and was top notch. Our concierge Nathaly went above and beyond. Between the two every question was answered and every need met- down to first aid for a cut finger, tips on each portion of the property. Attention to detail was top notch and the gourmet food has me dreaming of my next trip. We will be back.

TripAdvisor users rated this property 1 out of 5

Lack Luster Check In Experience

Janice W on Jan 27, 2023

Check In The check experience was less than desirable, misleading to disappointing. The initial reservation was for a group of 5 rooms indicating with a view of the ocean and one of the guests birthday is being celebrated two months prior to travel. Naturally we are anticipating and excited for the experience, reviewing the hotel online it in promotes all ocean view. Upon check in, we arrive while staff is polite they are vague in responses. Upon arrival we are offered unlimited sparkling wine and ask for passports and card for incidentals. There was limited information when ask about room locations amount the party. The “concierge” indicates the rooms are all equitable with views and we will be happy. The Birthday and room expectations were re-emphasized upon check in…I was assured that the accommodations would be beautiful. The “concierge” assured us on the way up the elevator the rooms would be perfect. However, upon walking to the room with my sister, we found the room was on the 2nd floor (literally 1 floor above the lobby) without a view of the ocean. ***blank stare *** the only view was of the trees. I returned to the front desk where they were condescending, lacked the ability to provide solutions and accountability.

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