Hotel Mousai reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

2653 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Read here for major takeaways

Summer L on Jul 12, 2024

Takeaways: -Great pools -Great food -Tips not included -Make reservations way in advance -Many items not included in all inclusive -Didn’t love the sister hotel -Pool closes at 7?!? -North tower is better While choosing this resort I was a bit worried that I would have to go to the sister hotel if I wanted to go to the actual beach. Turns out the trams are super easy and fun. We did go to the sister hotel once but found that we much preferred just hanging in the infinity pools with no kids around. These pools are so high up that you feel like you are in the ocean so we never got tired of it. Arturo was also super kind and amazing, he even got the pool temperature turned up for up on a cloudy day. I was however livid on my first day there when they kicked us out of the pool at 7 pm, before the sun even set. Absolutely ridiculous if you ask me. I just wanted to watch the sunset in the pool. As for the restaurants, be sure to make reservations way in advance! We were super bummed that we couldn’t get into the steak house even though we called a couple days ahead of time. The food at hotel Mousai was excellent as far as resorts go (Can’t beat the real local food though), but we were disappointed to find that there were many items not included in the all inclusive package. You are also definitely supposed to tip even though it says that tips are included in the inclusive package which was just kind of annoying to have to think about conversions and what not. North tower is better in my opinion because of the view, they told me that it was more outdated but that’s not true. Still has the Bluetooth and looks pretty much the same, we saw both. The pool was also a little more relaxed. Overall it was a great experience and I would definitely book again. Just wanted to let you all know things that I wish I had known.

TripAdvisor users rated this property 5 out of 5

DO ITTT!

alexandra S on Jul 11, 2024

Omar and Manuel were amazing at the rooftop pool. Very attentive and friendly. They made sure we were taken care of. Tonya at concierge respected the fact that we didn’t want to do any timeshare presentations and we didn’t feel pressured once during our stay at Mousai. We had an issue at one of the restaurants on the first night where the host couldn’t find our reservation and was rude about it and Ingo at the front desk made sure it was resolved and rectified. We had an issue getting our room serviced and we had to ask multiple times to have it done properly but when I spoke to the manager Alejandro about it he was extremely apologetic and again this was rectified to our satisfaction. After this we had zero issues:) Daniel from room service was exceptional! So thorough and happy! He went above and beyond to give us a great breakfast experience and set the tone for our day:) Mike, our guide for the jungle hike was entertaining, funny and knowledgeable . we had a great experience! Something that really stood out to me was there were about 14 of us on the hike and he remembered everyone’s names! Very impressive. Overall, despite very minor issues this was a 5 diamond experience! The food and drinks are top notch. This is saying a lot because my fiancé is very picky when it comes to food especially and I heard no complaints the entire 6 days we were here! We have been to a lot of 4 and 5 diamond and Mousai is top of our list????

TripAdvisor users rated this property 5 out of 5

Beautiful Hotel

Cara C on Jul 09, 2024

Had a wonderful stay at Hotel Mousai! We enjoyed breakfast on the Terrace every morning over looking the ocean, and Luis Verduzco was so kind and helpful which always started our day on such a positive note. We had great meals at Noi and Hiroshi with equally as great service! The rooftop south pool was a great place to lounge all day, and we never went without an empty drink or towel. The only negative experience we had was at Bocado. We were really looking forward to our meal there as we’d heard great things, and saved it for my 30th birthday dinner. We asked for wine that was included with our package, and they brought out an iPad of options which we again asked if it was included, and they said yes. They brought over a bunch of bottles and a sommelier and the manager, and then proceeded to tell us the wine was $250usd. When we politely declined, we didn’t see our server again until it was time to check out. Which was frustrating, as we were served a steak so raw it was purple. We sat there for over 10 minutes and felt so uncomfortable we just checked out and ordered room service. We’re grateful that was our last meal of the trip and not the first, as it kind of left a bad taste in our mouth. Beautiful space, but next time I would stick to Hiroshi, Noi, and try out Dao.

TripAdvisor users rated this property 5 out of 5

Ultimate Luxury

brandonsublimelife (Dallas, Texas) on Jul 09, 2024

Unbelievable hotel. One of the best I’ve ever stayed in. Everything about the hotel is five stars. The staff, room, pools, location, grounds, literally… everything. If you are looking for the ultimate luxury experience in PV, this is the hotel. Book it!

TripAdvisor users rated this property 5 out of 5

South Tower at Hotel Mousai

ashleylong1984 on Jul 08, 2024

We got back a few days ago from Hotel Mousai and I'd like to give a brief review. When we arrived they put us in the South Tower, I booked the North tower a YEAR in advance and was pretty upset. They basically didn't have any rooms available. HOWEVER, they were willing to change our booking when a room became available. But we compared, lobby, restaurants, views, privacy, you name it and the SOUTH in my opinion, is WAY better! I was so happy we ended up there and told them not to worry about it. Unless you are only wanting to see the ocean and nothing else, which some people do, then I would not want to be in the North. It's much older, lobby is half the size, decor isn't as nice, and that view of the jungle AND ocean from the South was amazing. Either tower you definitely want to be higher up. IF you are on a lower floor in the South, then the North would have a better view in that case. We were Ultra floor 9. The walk between the two towers was literally 2 minutes. The beach at the Garza Blanca was extremely tiny but had amazing views as well. IF you are a beach person, like me, I would NOT recommend this hotel. Don't get me wrong, I loved it and never had scenery, food, atmosphere, and a room like this before, it was amazing but I was sad about not being directly on a beach. And that beach was the smallest I have ever been to. This is a hotel on a mountain, not a beach front with large grounds. Food was top notch, our butler was not and we could have done without. But everyone is friendly and welcoming. I will post the view from our balcony! We hope to return some day. What a dreamy place. Loved the Tierra Luna Gardens!!

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