Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20224 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    WoW much improved

    Reviewed by Burgerfoodie(Mexico City, Mexico) on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After so many months without visiting my home away from home finally checked in, a lot has changed... People with masks and Googles, a lot of antibacterial gel, plexiglass around the reception counter... Safe you feel. The property looks so much better, áreas repainted, the toboggans look brand new, the restaurants and pools immaculate, so much improvement. The Mayan ceremony they did for the arrival with a chaman to purify you before you star your experience... This is Caracol at its Best.

    Sandos Caracol Eco Resort....A great place and a great company....

    Reviewed by Z8080AYalexb() on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to a number of locations in the Caribean, and many have been upscale resorts. This resort is fabulous. The thing that I like so much about this resort are the people who work there. They are some of the most warm-hearted hard-working people around. From the moment that you arrive at the airport, they are there to take care of you. Stepping into the airconditioned van, it is then a short 40-minute drive down to the resort. The driver is always friendly and answers any questions you may have. Getting to the resort you are checked in and your luggage is taken straight to your room. There are never any problems. It seems like magic how everything is just automatically done around you. The rooms are spot on, exactly what you need for your time at the resort. Plenty of pools to chose from. We seem to gravitate to the pool at the north side of the resort. We get our deck chairs and just lounge by the pool. Sometimes we go to the waterpark which is just a short walk away. Sometimes we go down to the beach and take a catamaran out sailing. And sometimes I partake in the spa and get some massages. Those are just wonderful. We cannot wait to try some of the other Sandos resorts. We especially want to try the resorts in the Canary Islands.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    ...And again! Best week ever!

    Reviewed by Dora A(Houston, Texas) on May 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Not a lot of new comments! STILL the best place in the world, to me! This year we were there March 11-March 16, 2020. Early days of Covid outbreak. We saw a lot of updates and improvements since last year. The new family building looks beautiful, overlooking the Cenote! We received the usual EXCEPTIONAL care we have come to expect from the staff! Our beautiful Vicky (Virginia) at the Brazil restaurant, along with Enrique and Victor! They actually all recognized us from last year, and Enrique even remembered our names from a full year before! This place would not be the same without those three humans! We met a new favorite bartender, Leoncio, at the Select Club bar at the beach! Never forgot an order! My husband was trying to watch his sugar intake, and Leoncio always remembered that his drinks were to be made without simple syrup! We left the day before the Covid-19 closing. We are so grateful for the seven perfect days we got to spend with everyone there. It was unfortunate that the Sunday street market had to be cancelled for safety precaution reasons, but we can't wait for next time! We love you very much Vicky, Enrique and Victor! We hope you will still be around when we can come back! All our love, George and Dora

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Beautiful grounds, lovely people. Could be so much more as eco resort.

    Reviewed by Aurora D(Novato, California) on Apr 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were super excited to find an eco resort with a fully vegan restaurant on the premises. We enjoyed the adult beach and pool area with hot tub. The activities and shows were fun and high quality. We were glad they have some rescue animals and dont use them for photo ops. As vegans and environmentally minded people however we were rather disappointed. There must be a lot of food waste as all the restaurant buffets seem overful (only the Italian seemed mindful of portions), plus the snack bars are overloaded. Even the Saturday night show had an eating area that had tons of food laid out. There's no need for so much food for every meal at every restaurant plus outside and throughout the day. Salvia (fully vegan) had a gorgeous view, and a few nice and some average items that could use enhancing, but it was a limited menu so we ventured out. Other restaurants had no clue of how to make vegan food and were apologetic. The Mexican place had 4 items designated amongst a hundred or more, why do vegetable dishes need a sprinkle of cheese or bacon?! The Italian one made a sincere effort to accomodate us, but chopped up unmarinated, raw tofu is NOT 'tofu cheese' lol. I don't know if we'd go back unless they ramp up their efforts to be eco friendly and change their menus. They need to invite vegan chefs and vegan food bloggers to rework the menus and train the chefs. It's such a wasted opportunity. People could see how tasty vegan food can be, instead its disappointing even for vegans.

    Beautiful place !

    Reviewed by 389florka(London, United Kingdom) on Apr 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have to say we didn’t expect much of this hotel after reading mixed reviews but how wrong we were :) this trip was our seventh in Mexico so we have seen few hotels already so we could compare a bit . If you’re a nature and animal lover this is place for you it’s surrounded by jungle with beautiful cenotes ( the most Beautiful one was the one near lobby where you could also sit a have drink it was our favourite place) but the others were nice too and also you could snorkel in some of them, plenty of animals literally everywhere ??, there are ancient Mayan ruins and beautiful area in the jungle for night shows and Mexican street food , you can borrow bikes and explore the resort . Beach is beautiful but rocky but if you walk further down there are some spots without rocks . The pools were overcrowded with families and we were trying to avoid them but if you family this place is definitely right place for you . There is aqua-park which has also bigger toboggans even adults can enjoy ??.Food and service were great as it’s all over Riviera maya so no complaints there , just the restaurants buffets were huge and the amount of people trying to get food was a bit overwhelming , so we we’re having our meals later to avoid queues. The best restaurant was the Brazilian steak house and we liked breakfast in the Italian restaurant. Room we had was standard in good quiet location. As were travelling for few nights away from hotel we decided to go for cheaper option. However no complaints at all room was nice and clean , good size with small balcony, shower had soap and shampoo in dispensers which was great , we had water tank in the room as it’s eco resort and small bar fridge filled up daily. We asked at reception for bathrobes and slippers which came without any problems. Also the location is really close to Playa del Carmen where you can take taxi for 200 pesos also close to lots of other attractions. I would definitely go back to this hotel and we had really nice and relaxing time also the price is reasonable for what you get there. Well done Caracol ??!