Beach Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8138 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Choose This Resort

    Reviewed by Tom R(Dallas, Texas) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service was exceptional, the entire staff was very kind, helpful, and considerate. The beach is awesome and reason enough to go. The room had a wonderful view that I miss already. The thing that made this trip so special was the staff at Beach Palace. Carolina the head waiter/Manager at the WOK restaurant was so kind and really went out her way to make us feel welcome and wanting to return soon. Raphael provided service that was above an beyond what anyone could expect at the WOK. It was also very nice to have some great conversations with Miguel the Somalia. Anyone who has stayed at Beach Palace gets to know Gabby the wonderful omelet chef in the mornings, I came back home and wished she could be here to make me more terrific breakfasts. Beach Palace has a great pool area, perfect beach AND then add the Sky pools and bar, wow what a combination. There are great views of strip in Cancun and the water from the Sky bar! The exercise room is not large but has enough equipment, and the view while on exercise equipment is phenomenal. Jerry with the entertainment staff was good at getting involvement and participation in activities. The water aerobics class was very challenging if you went all out. You get out of the class what you put in. The SPA experience was great, and I recommend it, even though I am not normally a SPA person. I have mentioned the staff in this review because as I reflect on the trip, they are a large part of what made the vacation so exceptional. The beach, food, excursions, facilities and then top it off with superior services, what a memorable vacation!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing resort!

    Reviewed by LChaps22() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Beach Palace for our third spring break in a row, and we’re just as happy with this visit as we’ve been the previous two visits. We love the location of the resort, the beach is stunning, the food and beverages are absolutely delicious, and the rooms are very comfortable. The nightly entertainment is always fun to watch, and they threw the most amazing St. Patrick’s Day party when we were there! The staff at Beach Palace truly make our visits special. We were happy to see Janett’s smiling face at the buffet restaurant, and the entertainment staff were very fun and enthusiastic. Alejandro was a great guy, and kept our teenagers entertained all week with beach volleyball, soccer and pool games. We ate in the Asian restaurant a few nights, had Rafael as our server, and we appreciated his menu suggestions, care and pleasant personality. All in all though, the staff at Beach Palace work hard and are lovely. We hope to return again someday.

    beautiful beach and beautiful people

    Reviewed by Barbarainvermont() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are members of palace resorts and truly enjoy this great hotel. The staff treat you as friends. The beach is gorgeous, the food great and the atmosphere relaxing. The roof top pools are a bonus!!!!

    INCREDIBLE - Service | Accommodations | Beach | Food - ALL TOP MARKS

    Reviewed by Alan H() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Could not have had a better more relaxing time. The staff was incredible. They become friends. From Breakfast to Dinner to the Shows - We completely enjoyed our trip to Cancun and Beach Palace. Totally Recommend it.

    DANIEL MEDINA in Public Relations offered extraordinary hospitality

    Reviewed by Diane G() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    While at Beach Palace my husband fell and broke his arm. While the resort staff as a whole was very accommodating, DANIEL MEDINA at the Public Relations Desk went way above and beyond his job description. My husband’s injury was very serious and required surgery as soon as we got back to the States. The surgeon needed the X-rays which were on a CD. Since I could not send the CDs with only my cell phone, I went to the Public Relations desk for assistance and there met Daniel Medina. Daniel graciously tried everything to get his computer, which only had programs designed for hospitality functions, to be able to read and send the contents of the CD to the surgeon. He was finally able to send one CD, but it turned out that the second actually belonged to a different patient. THIS IS WHEN DANIEL REALLY EXCEEDED ALL EXPECTATIONS. In order to spare me the effort of trying to explain to the hospital what I needed since I don’t speak Spanish, Daniel called them for me. They said we would have to return to the hospital with the wrong CD and get the correct one. Rather than us taking a cab and trying to navigate the Cancún hospital a second time (the first was a memorable, but not positive experience), Daniel offered to go to the hospital on his own time after work and take care of it for us. He returned to us with the correct CD and sent it to the surgeon for us. Now that is HOSPITALITY!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4