Beach Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8282 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Visit Beach Palace Today!

    Reviewed by CarmenS3317(Tisdale, Canada) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are a family of 4 and visited Beach Palace for the first time this past January. We fell in love! First off, Palace has done a tremendous job with the new Purely Palace sanitization program. The masks worn by workers, the sanitization stations at buffets/restaurants, outside all Elevators, etc., the extra cleaning of the rooms, luggage, pool chairs, etc. made us feel safe, welcome and completely at ease. Our vacation 100 percent still felt like a relaxing vacation! Well done Palace!!! From the moment we arrived we were welcomed and treated like family. Jesus at the front desk and Alejandro with guest services created the perfect start to our trip. Mario was the first waiter we had the pleasure of being around and he was efficient, kind and fantastic! Alfredo made our experience at the pool and in the sports bar perfect and Ramon at the Steak House was friendly and truly made us to feel like family. We were sad when the week was up, but less sad when Ricardo found the cell phone we accidentally left in our room and literally ran it to us before we left the property! We will absolutely visit Beach Palace again!!! Also, for anyone wondering....our kids were 12 and 14 at this visit and they too had a great time. The pool is heated and large with lots of activities going on. The beach is the best in Cancun and as a family we loved the night shows. 100 percent a classy property that was super clean and easy to get around. I loved the spa and was very impressed with each service I had. Veronica, Elizabeth and Louisa are Rock stars in the spa! I highly recommend. Thank you Beach Palace!

    Palace Resort Cancun Vacay

    Reviewed by david l(Meridian, Idaho) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After a year of no travel this trip was just what we needed. We’ve been to the Beach Palace before but they really seem to have stepped up their game during covid. Our family of 6 felt very safe during our time there. We aren’t all that concerned of covid but they were definitely taking extra precautions for covid with cleaning, disinfecting, sanitation and mask wearing. All employees wear masks all the time and they require all guests wear masks in the buffet and upon entering restaurants but otherwise not mandatory. There’s no reason why anyone shouldn’t be going to Cancun right now and with the promotions they have at Palace resorts it’s impossible to find better value. It’s truly a 5 star vacation at a 2 star price. We started the trip with guarded expectations due to the current circumstances however we found the service and attention exceeded even past stays. Hotel staff seemed so genuinely excited to have us there and to be serving our every need. I’ve always loved how happy and quick to help all Palace employees have always been but on this trip when they would say their famous “My pleasure” I truly believed it. I usually don’t like to shine the light on gems like this so as to not overcrowd my favorite places but this hotel and their amazing staff deserve as many guests as possible. I really feel for all the tourism industry of Cancun but more than anywhere else the Palace people seem the most eager to please their clients. Special shoutouts to specific staff members at Beach Palace: Gabriela at the bffast grill, Diego and Andres in the breakfast buffet worked very hard. Andres seemed to know what I needed and had it in front of me before I even thought of it myself. Diego was very friendly and personable. Breakfast staff was all very quick and awesome. The manager in the Wok was always there to ask about our meal and check on us. She was great. Also Silvino in Wok. Francisco in the ice cream place was the kindest man. Jorge was our favorite beach waiter. Entertainment staff was highlighted by the beautiful smile of a cute gal whose name I don’t remember but played volleyball with us. We visited Moon Palace as well and I have to mention probably my favorite Palace employee ever- Ramon. He was in the Italian restaurant and at the snack shop. Sensei was also excellent in the Italian restaurant and the staff at Asadero always seemed so thrilled to have us eating there. Thanks Palace for an amazing trip!

    Birthday celebration

    Reviewed by josevJ3792PI() on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Special thanks to DreamArt for creating memories for our visit to Beach Palace resort. Thank you to our photographer Carmelo and Roberto for helping us. We love the excellent service that DreamArt provides for our photograph session.

    THE BEST

    Reviewed by O1805DAsarahe() on Jan 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been visiting Beach Palce for several years each December and have nothing but great things to say about the resort and staff. From Diego (at breakfast) to Gabby (omelet station at breakfast) to Fransisco (pool server), Alfredo (The Smokehouse), Eduardo (Bocelli's), and so many more. The beach is absolutely breaktaking and so peaceful. The color of the water, the softness of the sand, the beach activities and amenities. If you need an escape, this is the best place to go. 10/10 would recommend.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Dreamart photography

    Reviewed by MyraG84() on Jan 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Pleasant stay at Beach palace. We really enjoyed our photography session. Roberto Sanchez was easy to work with, and extended grace as we arrived late to our appointment. We enjoyed the photographer Carmelo who made us feel at ease, was patient with our two toddlers and offered us direction as we navigated the session. Carmelo is very talented and It was hard not to purchase all the photos he took