Beach Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8953 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Beach palace stay for 9 nights

sheril97 (Livermore, California) on Jul 06, 2024

First time staying in Beach Palace. The beach is the best - really warm, soft sand, turquoise waters. Loved it. The pool was okay. Main pool is small and crowded. There’s a tiny pool next to it w a swim up bar. And another tiny pool to the right, which is a kiddie pool. The rooftop pool is really nice - there are two of them up there and it’s very quiet and have swim up bars. The bartenders up there are extremely warm and friendly. I cannot remember their names but thank you! We had one day where it rained due to the hurricane and most of the staff wasn’t able to come in, so they were short handed to say the least. However, the staff members who were here were amazing and worked 100 times harder just to make sure the guests had food to eat at the buffet and were as comfortable as possible. At the buffet, there were only a few staff members but they had the director of operations and security people making breakfast. Everyone really came together. Shout out to Josias and Antonio at the front desk! They were extremely friendly and helpful with our entire stay. I stayed for 4 nights with friends and then 5 nights with family and they were able to help us keep our same rooms. Ramon in guest services was very kind and took care of us. The only staff member I didn’t like was Jose in guest services. I went to him twice and both times, he didn’t help and seemed too lazy to lift a finger. Overall, good stay. Renovations will start next year, which is much needed.

TripAdvisor users rated this property 5 out of 5

Cute and warmth palace in cacan

317aprilk on Jul 03, 2024

Excellent service and yummy food from Beach Palace. The beef brisket from Smokehouse is the best brisket I had. The beach is superb my kids had so much fun everyday. Thanks to all the great staff provided the warmth service especially Ernesto and Andres from buffet restaurant they have been fantastic to welcome us everyday and make sure we have everything we need. Definitely in our return list next time when we travel to Cancun,

TripAdvisor users rated this property 5 out of 5

Perfect resort restaurant

Jin L on Jun 19, 2024

The lady who served us made our visit truly special. She treated us like VIPs, and every menu item, drink, and dessert she brought us was fantastic. She always smiled and asked if we needed anything. This restaurant is a gem in the area. We’ll definitely be coming back again!

TripAdvisor users rated this property 5 out of 5

Home away from Home

Bill H (Fort Wayne, Indiana) on Jun 18, 2024

We really Love this place. 3 particular servers in the Buffet area have always made it feel special. Antonio, Ernesto and his Brother. Every Server does a Great Job. Gabriella the Grill Cook “Chef” in the mornings always remembers what we like. We feel like home here! Love that they Named a Place after my wife “MoMo’s”. Lol Bill Hartman

TripAdvisor users rated this property 5 out of 5

Another good time had at Beach palace

Sylvia P on Jun 15, 2024

The staff is amazing. From the Tavola, the steak house, tequila, gondola, and sports bar. The staff truly cares and treated us special. Just to name a few names Angelica, Demasio, Raman, Marcos really took care of those drinks. The staff at each restaurant…top notch! They make us feel like family every time we are here. And Ramon helped us with the best tour we have gotten for Chichén Itzá! Go team Pepe!! Best tour I’ve had in the 3 times I’ve gone! Another shout of to our guides Pepe, Primo, Flash, and of course our driver Agustin. Ps:…I truly appologize if I misspell any names. Thank you all!

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