TripAdvisor Traveler Rating

Another great Palace hotel. I prefer Moon Palace for the golfing, but Diego (Palace Vacation Planner) was truly outstanding in the service he provided, arranging tee-times and transportation. They work on commission, so there was nothing in it for him. A true professional, and great person! All of the staff are friendly and strive to learn your name and preferences. I would also like to acknowledge Gabriela, the cook at Tequila restaurant. She starts cooking huevos rancheros as soon as she sees me arrive in the morning. ??

Today we have spent whole day at Beach Palace. We were greeted by Diamond Pool Concierge, Jesus. He welcomed us and took care of everything we needed. He definitely made our beach day so special. We highly recommend Jesus. If you go to Beach Palace ask for him!

We visited the restaurants “wok” and “agra” and both times Silvino was our waiter. Silvino made sure that our family loved each meal he gave us. He was very nice and respectful and never failed to make us laugh. In total, he was amazing! We are so grateful to have had him as our waiter as he made our vacation excellent!

This hotel is quite dated. Kid’s pool beside the kid’s room has quite a bit of mold. Victor at the front desk has poor customer service skills. Three team members under the bus. Carlos at the bar did not know how to make an aperol spritz, so instead said “my colleague will come soon” and went to speak to the guy selling necklaces on the beach. Washroom was dirty and smelled like a market washroom. All around the pool area you can see a lot of neglect. Not like other of their properties. This is arguably a 3 star. Quite possibly lower. Definitely the condition of the hotel does not warrant the price. The only good thing was the beach, but then again, over 50 other hotels with the same beach, so lots of options.

Good experience overall. Good restuarant service, front desk, bars and housekeeping. Good food and food services everywhere . No restuarant reservations needed. Not so good services at the beach with umbrellas and lounge chairs. They don't seem to be customer service focused, inefficient and generally not very helpful or friendly. The hotel itself is very nice, but old. All common areas are well maintained and clean. Rooms are mostly clean, but outdated, Definitely not near the top modern hotels level. However, for me it was OK, not a problem. The beach itself is very nice, no seaweed problems. Decent entertainment every day and night. BP is a short drive from Cancun Airport via provided transportation.