Beach Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8862 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great beach day from neighboring Moon Palace resorts

foodbeachwine4me (Seattle, Washington) on Feb 16, 2024

We visited for the day from The Grand, which was a quick Uber ride. If you’re coming from The Grand you have to reserve your spot to get in. We found the pool area smaller than expected but just big enough for variety. There’s a small slide for the older kids, with a colder/unheated pool, and a large pool where all the water aerobics happen. We arrived at 9:30am and found some spots by the beach where someone was helping people setup umbrellas. This person was sweating in the heat all morning and ran out of umbrellas before noon (definitely tip them). The beach was beautifully blue but the waves can be a little rough at times so be careful with little ones. Since it’s a Moon Palace resort, you’ll find similar pool & bar menu items (we grew tired of these options after a week though). Overall, this is a nice break if you’re at the sister properties and the beach is a lot prettier. Definitely recommend for half a day!

TripAdvisor users rated this property 5 out of 5

Restaurant Tavola con Octavio en Beach Palace!

Imelda C on Feb 15, 2024

Restaurant Tavola at beach palace Cancun was absolutely amazing! The eggplant dish was delicious! We were amazed at the attention and Octavio went above and beyond to make sure we sampled all dishes! Will return for sure! Don’t forget to try the pizza as well!

TripAdvisor users rated this property 2 out of 5

There is better in Cancun!

Suzy S (Thornhill, Canada) on Feb 15, 2024

PROS: - The beach is beautiful and some of the staff are very friendly and helpful. - Spa is nice. Massage was fairly good and the facilities were nice and clean. Good service. - Front desk manager Oscar is great. CONS: If you're looking for variety in the buffet you will be disappointed. It is the same food just seasoned or prepared differently. Some of the more popular dishes like bacon (at breakfast), fruit, french fries (for kids) are very hard to come by. They are scantly served and guests - including us - couldn't help but hoard when we saw them out! Tavola restaurant - We ordered a non-spicy pizza at Tavola. We ordered the same pizza two nights before. They looked completely different. The second time they had peppers. No peppers included in the menu description. We asked if it was spicy. They said yes. We said, we ordered it specifically because we didn't want spice. The Manager asked "well, is it an allergy?" We said no, but we would like to have what we ordered. He demanded again "is it an allergy?!" Then he just took away the pizza. This told us that unless it's an allergy, you will get whatever you get. No point in having a menu in my view if you're just serving whatever you please. We did complain and Oscar, the front desk Manager, was very kind to give us a private dinner on our last night. We really appreciated Oscar. The rooms with two beds are not queen, they are double or maybe even twin XL? Small, nonetheless. SO MANY restrictions with the resort credits they offer!! Much you cannot use on. As well, when you check out, they (without asking) add a $10 USD "Donation" charge to your bill. We asked what donation this is? The front desk said it's something they just charge all guests but that they can remove it if we'd like. Yes please. Isn't the very meaning of "donation" your choice to contribute your $ to somewhere/something?Unfortunately, if you use credit card, they charge you the $10 USD and then credit you so you have to cover the difference of the exchange rate! We will try a different resort for our next annual trip to Mexico.

TripAdvisor users rated this property 5 out of 5

Easy, fun beach getaway

FellowTraveler636694 on Feb 13, 2024

A quick family trip to Cancun to get some sun during the dreary, cold winter months. Perfect weather with the ocean warm enough to go in. All inclusive made the trip even more relaxing. The staff is professional, enthusiastic, helpful and available. First time at a Palace resort and was very impressed with high level of service, attention to detail and the wonderful employees. Especially enjoyed fitness classes with Luis to start the day. Sunrise yoga at the beach was a highlight. Luis tailored the classes to be appropriate for the guests. It was perfect. Thank you!

TripAdvisor users rated this property 5 out of 5

Excellent long weekend at the beach

Bernyu22 on Feb 12, 2024

Great all-inclusive in the Hotel Zone on the Cancun strip. The service, attentiveness and cleanliness were excellent. Louis, the early morning yoga and workout instructor was great (Yoga on the beach at sunrise is a must!). It was very windy in the morning but calmed down as the day progressed. Small beach area but plenty of chairs/seating. Guests need to calm down on reserving chairs but we had no issues getting a spot to lay down. Food options are fine and the quality is good; we don't expect gourmet dining when we come to Cancun, just great beaches. We ran into a few guests who were repeat customers, one for almost 40 years! That tells you something.

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