TripAdvisor Traveler Rating

First, this resort is closing for a full remodel in August 2025. So the resorts in many areas look old, outdated, or in disrepair. In our Suite, the Shower door never closed fully and one of the handles on the patio was broken. The pillows are small and kind of crappy. Bed was soft and felt like it is due to be replaced. All the towels we got seemed old. Now on the good side, everyone is very friendly who work there. As for the beach, we had the middle level chairs with pillows that where stained and looked like they had been there a long time. Wondering why there are tiers on the beach? Well it is part of the Timeshare program for palace resorts. In general you would not know till you try to chair on the beach. What other benefits a member gets seems not worth while. They give you resort credits which at best are ok. Just don't try to use them in the store where you are severely limited as to what you can buy and as a discount on tours (YMMV on the value). The food was generally actually pretty great. One of two not great items. Of special standout, everything I had was the sweet shop (candy, ice cream, crepes, and a couple of sandwiches)

We stayed for 9 nights at the hotel, and it was fantastic. The service was excellent, the food was outstanding, and the staff was very friendly. We were on the 10th floor with a view of the lagoon, and we were very satisfied. The waitstaff was very attentive, everything was clean, and we truly have nothing but praise for Beach Palace. We will definitely come back.

Great beach and lovely food and staff. The spa services were very relaxing. Enjoyed the rooftop bar and pool. The nightly shows could be improved but my main focus was rest, so didn’t bother me too much.

We had an absolutely great experience here! The staff, service, and food are amazing. It’s a small resort, but we actually enjoyed that part. We had no issues making reservations esp with the convenience of the app! The service at the pool is exceptional. We never waited too long for someone to come by. The entertainment staff try to get everyone involved, but aren’t too pushy. We will def be back after the renovations and can’t wait to see what they do. One thing we would like to see is a lobby bar even though we found a good spot at the Stadium Bar before dinner. We played darts and pool while we waited for our reservation. Also, a game room for teens would be ideal as our 13 year old son was too old for the playroom. They do have beach and pool volleyball as well as water polo for the kids, and flag football on the beach. Overall, it was one of the best family vacations we have had and we can’t wait to go back!

Beach Palace is our "HAPPY PLACE". This trip was our 5th trip in 3 years. The facility is in need of repair (coming in August). But the staff and the beach more than make up for the dated building. The beach is a major draw. People that are staying at the Grand come up on day passes just to go to the beach. The food was excellent as always. The staff are like family to us. We treat them as if they were our kids and brothers and sisters. They go way above and beyond to make sure our stay is great every time. I have a list of staff members that need to be recognized in this review, each of these people touched my heart in some fashion during my last stay. I will miss each and everyone of them until we can be back together as a family again after the remodel. The following staff need special recognition: Demasio - pool side bartender Julian and Ernesto - our waiters in Tequila for breakfast Christian - our waiter in Momo Tania, Odely, Sari, Samuel and Efrain - poolside/beach wait staff Oscar - manager at Gondola Rosario - our customer service representative Ramon - our back up customer service representative Yareth - customer service in the Gift Shop Yuridi - Hostess at Gondola Sergio and Michelle - Entertainment staff Andrea - PVP Alfonso - Our fantastic housekeeper Alfredo - Management at the Smokehouse Marcos - Front desk Juan - waiter in Gondola and Mayan Coffee maker extraordinaire And last but never least on my list of outstanding staff members (family) that touched my heart during my recent visit is Gabriella - Short Order Cook at Tequila The unsung hero's from the Palace family are the behind the scene staff, the chefs and bakers, the maintenance staff, the laundry staff, the bell boys, the security and safety team and the life guards on the beach. We love our extended family in Mexico and hope to see each of you as soon as possible.