Beach Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8356 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Stay

Kayla L (Manchester, Connecticut) on Sep 16, 2021

I stayed for 4 days with my husband and in-laws. This was my first time staying at an all inclusive resort. The beach palace gave great service as soon as we arrived. We were given flowers and a welcome drink. Our room was ready shortly after arrival. The room was great, comfortable bed. The room service was great and I loved the ability to schedule breakfast delivery. The palace resorts app was nice to see menus, order room service, and see wait times for restaurants. Housekeeping came everyday and turndown service was nice. The service by the pools, bars, and in restaurants were great. Make sure you pay attention to the dress code for restaurants as you don’t want to be turned away. I would return to the beach palace and hope to bring the rest of my family.

TripAdvisor users rated this property 5 out of 5

Very good stay from August22 to September 3rd. 2021.

Beachvacation77 (Shreveport, Louisiana) on Sep 13, 2021

The hotel Beach Palace is very good, the service is perfect, especially in the Tequila restaurant the waiter Andres is the best! Food is very good. Very good steaks in the smokehouse and good service from Lindo. The resort is recommended. Very good family resort, with exceptional staff

TripAdvisor users rated this property 5 out of 5

Great stay!

nstoner43 (Paris, France) on Sep 12, 2021

We had a great, seamless stay! The amenities and food were great, and the beach is gorgeous!! The spa was terrific as well. This is my third time staying with palace resorts in Cancun - I wouldn't hesitate to come back again.

TripAdvisor users rated this property 5 out of 5

Wonderful!!

Hsuljic84 (Johnston, Iowa) on Sep 12, 2021

From our arrival to departure everything was great! We loved how clean it was. Very well managed. Fast service. Everytime we requested something in our room it did not take much time. Very friendly staff. I would definitely recommend this resort.

TripAdvisor users rated this property 3 out of 5

First trip to Mexico

Iriegyal876 on Sep 09, 2021

I stayed at Beach Palace with a group of 36. The property is nothing compared to Moon Palace Jamaica. It’s evident that structural renovation is needed. The front desk check-in and check-out process has so much room for improvement. I’m not sure if the staff are familiar with checking in large group. I won’t dwell on what needs to be done, I’ll focus on the positives. The staff I encountered were AMAZING!! Jorge-Bar Óscar-Bar Josué-Bar Dulce-Tour Desk Carlos-Events Coordination Janeth -Playroom Rafael & Silvio-Asian Restaurant Andreas,Benjamin &Marianne-Main Restaurant Special shoutout to Betty our housekeeper for always ensuring that our room was cleaned daily. Gabriela at the omelette station, you’re one in a million!! Thank you for moving so efficiently in the mornings, and doing it with a smile. Gracias!!

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