Beach Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8587 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Disappointed

Lauren C on Jan 31, 2023

My husband and I decided to stay at beach palace after staying there 10 years ago and having a lot of sentiment for us. We were so excited. Unfortunately the expectations didn’t hold up. Our room (and honestly the hotel itself) was pretty out of date. We had issues with the cleanliness of our room, getting basic things such as towels replaced. Whenever they cleaned it seemed as if they did the bare minimum, and were lazy about things. I had one of the robes they provided laying on the jacuzzi and they spilled cleaning products all over it. There was dust throughout and marks on the walls and things broken throughout the room. A little ridiculous for the amount of money you pay. On the last day my higher end sunscreen also went missing. No one knew anything about it, we honestly think since it was a glass bottle they knocked it over accidentally when rushing through cleaning and it broke, and no one wanted to say anything. It can be replaced but it’s the principle. Now the food, honestly it just was ok. We feel it really went downhill from years past. The breakfast was always great and something you could count on, Gabriela and Citlali were wonderful and warm with making omelettes and waffles, Gabriela would always call you “my baby” she really made the mornings. Again the rest of the restaurants were honestly ok, the Oriental restaurant was the biggest disappointment, the dinner options were definitely not worth the price you pay at an all inclusive. They didn’t even have what my husbanded wanted for dinner, and all the menus have add ons now you have to pay for separately. The bartenders however were incredible. Always so happy and fun, joking around, drinks were great. We spent a lot of time at the rooftop bar with Alfredo and Miguel. They were wonderful, Alfredo constantly making new drinks to try or fun shots, that was one of our favorites parts of the day was ending our night at the rooftop bar with them. The beach itself is very nice, lots of space and clean. The pool also a good size. It’s nice they have a swim up bar. Overall the whole place definitely needs to be updated and is frankly not worth the price they ask. After all that they try to sell you on coming back before you check out, wanting you to book your next trip and lock in the price for a deposit.. honestly it’s a little much. Gerardo from public relations did organize a special dinner for us which was very nice, and a private thing for my husband and I which was special. As well as getting us a private taxi they paid for straight to the airport when we left, which was very convenient since we didn’t have to stop at other resorts to pick up people on the way. Staying at a palace resort did give us the opportunity to visit other locations so we did visit Sun Palace and it was BEAUTIFUL, updated, clean. The food was far superior there. We had my husbands birthday dinner there and it was the best decision we made. Service was amazing they were on top of everything, portions were like 3 times as much as they give you at Beach Palace. It just had a better vibe, feel, everyone was so helpful, kind, and friendly. Honestly if we would have known the difference ahead of time we would have no doubt booked with Sun Palace. Overall Beach Palace is out of date, food is mediocre, rooms are extremely disappointing, service is inconsistent, house keeping didn’t do a very thorough and bare minimum job. Do yourself a favor and book with Sun Palace, you won’t be disappointed there. We wanted to shoutout the staff who was really exceptional: Janelly Italian restaurant Alfredo rooftop/bars Alfredo buffet breakfast Miguel rooftop/bars Raymundo Luis fitness Julian steak restaurant Alejandra waitress Gerardo Public Relations Maricruz capitana Antonio mesero “Mi nino” At Sun palace: Enrique beach Emmanuel pool restaurant Victor and Jesus fuego restaurant Yerilin greisy

TripAdvisor users rated this property 5 out of 5

Our favorite resort in cancun

amandajeandempsey (Johnson Creek, Wisconsin) on Jan 31, 2023

We booked directly with the resort and their resort planners were awesome on getting us set up for our trip without any headaches or hassle. We stayed in a room with a king bed overlooking the lagoon. It has a whirlpool tub and you can open French doors to the patio while using it and the views were spectacular. The staff at the resort is incredibly friendly and helpful, and work extremely hard to make sure you enjoy your stay. The food was the best I’ve ever had at a resort. I am missing the food and drinks back home. The beach is cleaned every day of any seaweed and the sand is soft and white. The water is a little rough in cancun but that didn’t keep us off of this amazing beach. This resort has a huge pool with activities that go on all day long. The staff does a great job with entertainment. The pool bar is large and we always found a spot. The pool bar staff makes the best drinks you can find on the beach. This is our new favorite spot in Mexico and we will be back next year. We can’t wait to see you all again!

TripAdvisor users rated this property 5 out of 5

Wonderful vacation spot

jasmineford955 on Jan 30, 2023

Beach Palace was wonderful. The staff were kind and helpful! The food was awesome especially at the restaurants for dinner. The beach is beautiful at this resort. We were in a lagoon view room which was extraordinary at night! We also liked the location and did walk to La Isla mall.

TripAdvisor users rated this property 5 out of 5

Pampered

Adventure424619 on Jan 29, 2023

Hospitality was amazing. Roof top bar at night is the place to be.. Alfredo will hook you up... Location is great, easy walk to local shops and markets. Beach is awesome. Bocelli Italian resteraunt has some great food - as do all the 5 resteraunts.

TripAdvisor users rated this property 5 out of 5

Great Food Great People Great Place

182jonid on Jan 26, 2023

A very hospitable and welcoming place. It means so much when on vacation to meet and be friendly with people that enjoy what they do. Gabriela Flores is one of those! She would be one of those many employees that certainly stand out! Bringing food and beverage to us while enjoying the Sun deck and pools. Be sure to look for Gabriela at the Beach Palace. We can not wait to go back!

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