TripAdvisor Traveler Rating

Summary: 3 star hotel, a bit outdated but livable, with good beach but not good customer service. We will not come back and we won’t recommend this hotel to others. Customer service is really a bummer, I’m ok with hotel being outdated etc, if you set expectations for 3 star and won’t expect more, it will work. But the problem is that it feels like that hotel management and personnel trying to take advantage of every lit thing and it’s really annoying. For example, right from the start, check in process is very long and painful, perhaps we got unlucky with the person helping us, but it took them more then 30 min to accommodate 6 of us it two rooms. Finally once they got it settled, they told us that room key is a bracelet that you can’t take off, have to wear 24/7, and if you loose it, it’s $150 charge, if you need to adjust it, it’s $10 charge for a ribbon ….how ridiculous is that….process itself and really you will charge $10 for a piece of fabric? Hotel won’t break bank on $10 but from customer perspective it’s super bad service and very annoying. Details: Hotel itself: it’s a “boutique” style hotel, small and compact compare to other hotels in Cancun. Everything is close distance, no need to walk a lot, hard to get lost. With that, everything is very tiny, very small kids club, small coffee shop, small pools etc. So far it’s working ok for us as hotel is only about 50% in occupancy but if it gets busier then it will be a problem. Room: room size is decent, two double beds, good size balcony. Mini bar. No complaints here. Food: overall food is as what you would have in 3 star hotel. They have buffet and few restaurants on site, not much diff between them, same cooking stuff, same food quality. My main concern is that we noticed that the same food has been served in the buffet for breakfast, lunch and dinner. I mean not type but literally they keep the same tray of food for the whole day. It’s cold most of the time as well. They have cooking station at the buffet where they can make you fresh omelet or taco though. Beach: beach is great. This is the only thing that really making our vacation great, beautiful water, no seaweed so far (we are here as of April 12th, 2024), clean sand. I have to note that beach is wavy and can be rough, no wave breakers here. Verdict: if you already book it, just set you expectations right, and come have fun. At the end, they have great beach and unlimited tequila to make if up for the rest:)) If you still in search, check other options, for this price point, you can find better deals.

Tavola was amazing and our server was even better!!…his name is Octavio!! 11/10!! Food was amazing and views were epic. Please visit!! Our food consisted of pizza, risotto, lasagna, dessert, such as bum, Bellini and Affogato. Absolutely remarkable and phenomenal!

This is a great resort. We have been coming here since it was built. Yes, its in desperate need of renovations but, for the most part the food and service is excellent. First off I would love to give a shout out to some fabulous workers! Buffet- Gabriela, Claudia, Janet, Ernesto, Rosario and Arturo. Always hard working and are there for your every need. Spa- Diego and Fernanda (very friendly, kind and super helpful) Carmen, Ana and Ismael Beach Service- Brenda was always coming around to check on us and Yareli was great at cleaning up garbage and stuff that tourist pigs left lying in the sand and all over the place. I wish people could put their own garbage where it belongs and not pollute the beaches. Antoniao at the front desk was very helpful. Oberto the lifeguard is amazing! He is on watch all the time. Luis is awesome with his beach yoga class and the spin class. My 2 favourites. Octavio and Francisco in the Italian were great. Silvino is the best waiter that we have had in the Asian. Shout out to Gretchen in Public Relations and Andrea and Gadiel Valle. Can't wait to return! Hopefully in November after the renovations.

This resort surprised us in a good way. First, we upgraded to a beachfront room on the 12th floor. Well worth the extra money! A gorgeous view and a very pretty room (if you can ignore the weird hot tub in the middle of the bedroom ). We were originally booked for a bay view, which is pretty, but we were on the 7th floor, I think, and the sound from the rooftop air conditioners was a dealbreaker. The restaurants were good and you did not have to make reservations, which sounds like a bummer because you might have to wait. But we've stayed in other resorts where you had to have reservations, and because of the day we checked in, we literally couldn't eat at any of our choices because they were fully booked for the week. The entertainment staff added so much to the resort. They even made bingo night a fun and popular event, though the host does sometimes make jokes at the expense of guests, which I found sad. Normally, I find all the games on the mic at the pool highly obnoxious, but this was only for a limited time each day. The absolute best thing about this vacation was the St. Patrick's Day party, which sounds odd. (Picture a Mexican guy in a full leprechaun costume.) But they threw a huge party at their outdoor event space, which overlooks the bay, with a large buffet and open bars, carnival-style games for kids, a truly great local cover band followed by a DJ who was comparable to Vegas DJs, and an event staff that gets the party going with all kinds of dances and fun props. It was so much fun to be able to share what my husband and I often enjoy at nightclubs, with our 17-year-old daughter. The best. We later realized that the DJ, Luis, was actually the fitness manager (I also took some of his fitness classes, which were terrific!). We spoke to him the next day, and he said that he had been a professional nightclub DJ at one of the largest club venues in Latin America and had chosen to change fields. He had stepped in at the last minute to work the St. Pat party. He was fantastic! Other than that, the beach was pretty, and the staff was accommodating. You didn't have to wait too long for the elevators. The sports bar had some hit and miss entertainment, but it's up late and the bartenders are generous. The only thing that was really missing was water sports activities, but the water was so rough the week we were there that you couldn't have done any of that anyway. If you go to their time-share presentation, they'll give you a resort credit that can be used at the spa, which is pretty nice. There are families with small kids, but they are occupied in a kids club beside the waterslide side of the pool, so you can avoid them easily. This is definitely not a party spot for spring breakers.

My family had a wonderful experience at Beach Palace. It was our first time to Mexico and we were so impressed with the resort and especially their kind staff. The beach was beautiful and we enjoyed playing in the waves. The food was delicious - a great variety. Lots of activities going on all day. Highly recommend this resort for families!