Dreams Huatulco Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5016 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    FriendsMexico

    Reviewed by TitanTrueBlue() on Sep 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first exposure to all inclusive resorts. It was incredible. Apple Vacations are first class. The staff and the accommodations were perfect. Food was good. Service was awesome. It has been 10 years since we visited but wanted to write a review. I twisted my ankle while there. The lifeguards took care of it. There was a nice beach vendor gentleman named George who rubbed my leg and foot to make it feel better. He was terrific.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Wonderful stay, great attention!

    Reviewed by alexartea() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to Huatulco and to a Dreams Resort and it was incredible. We were there on January-February. We typically come to Mexico in Feb for my girls B-day. We have stayed at a number of the all inclusive properties. However, this last experience was one of the best. Our room was perfect and was perfectly located with easy access to everything. The resort itself was very clean. The landscape beautiful and was perfectly manacured. The service at the pool and the beach was incredible. These guys work hard and are super attentive. Daniela and Celeste, Cristina and Próspero delivered top notch service. They were super engaging and couldn't do enough to ensure we were taken care of. The service at all the restaurants was spot on. We tried them all and pretty much liked everything. I personally wasn't a big fan of Himitsu's. It's just not my kind of cusine but my girls loved them all, Manuel in Seaside Grill was amazing. Prior arrival, I contact the resort through Facebook and Adrian B. was so kind, he sent a birthday decoration to my room, it was so classy. The service was wonderful and the staff was very friendly and engaging. Huatulco is now one of my fav destination, I will be back as soon as I can. Thank you for a great vacation.

    just a get away with friends

    Reviewed by pumpkin155019(Toronto, Canada) on Jul 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    visited dreams back in nov.. resort was clean but defintly showed its age..i recalled being there 20 years ago when it was the royal maeva.. buffets where to repetative, same every day.. dinning rooms where neve rbusy, food quality was good. silly that men had to have shoes and pants on in the Italian, but women could sit there in bathing suits. they had top shelf liquor but you ahd to ask as it was hidden. pool seating was brutal, too many unattended chairs, wild kids, family resort, gone next weather was fabulous.. theme and nightlife was lame..golf course overrates over priced and over played.. put some water on it.. terriable sports coverage ,internet was weak. no wonder it was free. next time I would go next door.. adults only secrets.

    Plenty of room to improve - Both Dreams AND Apple Vacations

    Reviewed by DDGone(Iowa) on Jun 27, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Where do I start. Used Apple Vacations and booked and Apple resort.. Dreams is part of the Apple family. Had stayed at Secrets Huatulco before. After the whining I will provide some basics. Trip down was OK. Check-in went fast. Went to a Tropical View room. Had a wonderful view of the restaurant next door - and they had a wonderful view of our balcony. No sitting outside. Asked where to eat that night and was sent to a restaurant closed. Nice walk. Spent way too much time at the concierge desk and was given way too much incorrect information. They didn't have a clue. Asked to speak to a supervisor - sat there for 2 hours and they came back and stated they couldn't find one. At least I had a view and a drink. MUCH better view than from the room. So now you know the hassle - which had never had on ten other trips to Apple resorts. Also don't bother buying Preferred Perks on Apple flights - it was a nightmare at the airport in Huatulco. No preferred perks that we paid for - once the rep got you off the bus there was NOBODY at check-in with Apple. No preferred perks check-in line. It was a mess. OK - Rooms - Nice and clean. Good sized. Cleaned and fridge refilled daily. Great service from maids. The view, as stated above was anything but tropical. 2nd floor staring right into the restaurant. Balcony on the small side. Food - I've had much better. There seemed to be no consistency at any of the places to eat. Daily listing of events and what places open to eat was very consistent - it was never correct. Bars - Thank God for the bars!!!!!!! Cold beer or a mixed drink can make things much better. They did consistently ran out of top shelf brands. Drinks varied from one bar to another. Beer didn't. Beach/pools. Nice beach and swimming area. Adult pool was packed daily and their kids ran the other pool. The "pool police" did had out tickets if you left your chairs - with no consistency. The chairs next to use with towels and a book empty three hours and no "ticket". I go to the restroom and returned 10 minutes latter to a note on my chair!!!!! REALLY!!!!!!!!!! I did keep the note and now have it framed in our Hall of Shame. Would I go back? Only if they improve. Would I use Apple Vacations or Funjet which have teamed up? Not sure. Have had communications with them and again the inconsistency is mind boggling. Very unprofessional.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-2

    Consistent Service: AMAZING

    Reviewed by Lords122(Mexico City, Mexico) on May 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my second review of this hotel, I had such an amazing second vacation that I really wanted to write again: Management of this hotel seems to listen very well to customers, I wrote about 2 things that could be improved and they addressed them!!! - new furniture at the lobby and preferred club -a la carte option for lunch besides the buffet thank you for listening, Adrian Borhoquez, concierge team and management. thank you for always addressing my special requests in my previous visits, I even got a room upgrade, something I had never been given, even though I am a true fan of AMResorts. It feels really great to be appreciated as repeat guests. We like Dreams Huatulco so much, we have already booked to spend New Years with you AGAIN :) The cost of Dreams Playa Mujeres, which is a newer, bigger and with a waterpark and dolphins was the same but we chose Dreams Huatulco for the following: -The staff - they are the best, I really hope they are doing well in these days of pandemic and I hope to see you all on December. - The Food, really good at all restaurants - The weather, simply the best, very hot! - The beach, great location and swimable - The bars - they even have Mezcaleria, one of my favorites I promise to write down and/or memorize the names of all employees and write about them on my third review See you soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5