TripAdvisor Traveler Rating

Best service in Huatulco Very clean Resort The evening dinner was great at grill and wine The service was hosted by Elda, Neftali from Grill & wine And Chef Shareen amazing cooking oh also great service from Contanza The international show was amazing performance. Felipe was our server Hostess Contanza made reservations for us Grill and wine well worthy outdoor watching the stars Very romantic dinner for ur 12 years anniversary !! Will be back soon

Shoulder season and fewer people so I am told. We had a great stay. The hotel staff are very friendly and accommodating and the other tourists were friendly. Mostly Canadians and other Spanish speaking guests. Theme nights were excellent with outdoor setting and dancers that is far above the usual all inclusive entertainment. Jose, Lizeth, Luis, Nadxieli, Maria, Neftali, Fernando, Armando Suriel. Thank you so much. I danced in the 80’s and 90’s and it brought me back to a simpler time. Gracias a todos de corazón.

The resort has everything we were expecting. Nice clean facilities, delicious food and awesome staff. Special thanks to Brenda, Jesus, Gloria, David, Hanum, Fausto, Veronica, Sergio, Constanza, Ivan Carmelo, Jaime and many others. Love the coffee shop, swimming pools and the beach.

We had another great stay at Dreams! This is such a beautiful place! We stayed there the last 2 years here! The staff is absolutely incredible here! I would say the food wasn’t quite as good this year ! They use to always have a salad bar at the buffet but not this year! Breakfast is so so good thou! We want to give a huge shout out to these 2 special dreams employees which work so hard making all guest happy which is not a easy task Sandy and Alvaro! Last year we stay preferred this year they were all booked, some of the preferred people treat others badly there which is ridiculous! They could use more chairs on the beach but the resort is always so well kept and so clean! We definitely will be back! The drinks are incredible! The girl bartender at the beach bar is so so good at her job! Till next year!!! ?? we absolutely love these two!

This was our first time at this resort and in Huatulco. To start, and most importantly, the staff here were incredible, and customer service is top-notch. There were so many incredible staff members, but a few really stood out who we saw frequently at the restaurants: Amairani, Renata, and Angel. They were the most genuine people who provided fantastic customer service. They alone were reason enough for us to want to visit again and recommend this resort. There were many others, but too many to mention. It was a five-and-a-half-hour direct flight from Winnipeg booked through WestJet Vacations. We went for Spring Break. No issues with the flights. It was only a thirty-minute bus ride from the airport to the resort. The drive was not very scenic because the trees were not green, as it was the end of the dry season. However, the resort had many beautiful trees and flowers that were well-maintained. We booked a Preferred Club Deluxe Ocean Front View room. The only complaints about the room are that the two double beds were a little small for two people. Queen beds would be nicer. The bathroom had a central fan exhaust that was not great, so the counter and mirror were usually damp after every shower. Room temperature was a little hard to keep consistent but A/C worked very well which was important because it was 30-32 C every day and sunny. The balcony had a beautiful view of the pools and the ocean. It was very nice going to sleep, and waking up to the sound of the ocean. The food was really good, and there were many options. They were very good regarding gluten-free options that one of us needed and even provided a stack of cards in Spanish that indicated Celiac & Gluten Free. These were provided during check-in, and we were instructed to show it at each restaurant. They printed about 30 cards. Tip - just ask for one card, take a picture, and show it on your phone instead. They asked if anyone had allergies when checking in at every restaturant anyway, but this was an extra precaution. They would always show us what items were gluten-free at every restaurant that had a buffet. Other restaurants with menus had GF items indicated on the menu, and they went out of their way to accommodate other items as well. They even made tortillas chips (totopos) in a separate fryer when requested because they knew the ones on the buffet were from a shared fryer (cross-contamination risk). That level of knowledge was unexpected but appreciated. Drinks were plentiful, and service was fantastic at all the outdoor bars. Unfortunately, the chairs by the pools and beach are taken by people early in the day and then left empty in many cases, with their towels and personal items holding them while they go back to bed or out to lunch. There is a 30-minute rule, but it didn't seem to be enforced. More chairs may help with this. The beach was shut down the last couple of days due to strong waves coming in too far, so keep that in mind and do your water excursions and beach time early. We tipped at every meal, for room service every day, and extras to those we really appreciated. These people work hard and deserve it. I'd highly recommend this resort for the staff alone and hope to visit again one day.