Sheraton Maui Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5106 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Excellence in customer service !!

    Reviewed by Explorer529340(Waxhaw, North Carolina) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Sheraton Maui, and the hotel was just superb!! We had an issue with our room and James Castro went above and beyond to accommodate our stay. He is truly the the best in customer service I have ever seen in all of my past vacations. The resort was just spectacular. Food & Alcohol was perfect. We would love to stay at this hotel again in the future.

    James Family

    Reviewed by northwbi() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Greeted nicely at arrival, alleged a free upgrade to room that we had to drive to. Went to pools to find over 1/2 closed despite website saying they would be open 100% April. Pools finally opened on our last day, but were freezing from being just filled back up. Wife and daughter were always sick while in room, on our last night I began to smell mold smells in bed, pulled beds back to find black mold everywhere hidden by beds and nightstand. We booked this stay specifically for the pools that were closed, add the mold in, would not recommend.

    Best Hotel in Maui

    Reviewed by dmarcus19(Denver, Colorado) on Apr 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My Family and I Stayed at Sheraton Maui Resort and Spa for Spring Break in March 2021. First off, let me say that if you stay at any other Hotel on Kaanapali Beach you and your kids will be jealous of the people staying at that Sheraton. it is bar-none the best location on the beach and you will be looking at all the fun happening at Black Rock from your hotel and wish you had stayed at the Sheraton. The hotel is beautiful, The views are West facing and spectacular, the Beach is awesome, there are no rocks as you go into the water, The snorkeling around black rock is fantastic, the waves are super fun, and watching everyone jump off Black rock will keep you entertained all day long. To top it off, Kaila, the Manager cares about her customers. I won't get into all the details but she saved our trip when we ran into trouble at the airport. Kaila, if you are reading this. THANK YOU! A true Vacation saver for us! I would highly recommend this hotel. David from Denver

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Sheraton Maui

    Reviewed by theycallmeivan(Dallas, Texas) on Mar 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful property, perfect location! Spent 4 nights here with my family and stayed in the Lahaina Tower. Amazing ocean view with plenty of space for4 people. Friendly staff and clean room. I believe they are offering daily housekeeping service as we came back to our room to find it being serviced so we waited outside and took in more of the view. Some property are based upon request so it was a nice surprise to have housekeeping. Can't wait to return!! Mahalo!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Fantastic Views and Beach

    Reviewed by Papad(Chicago, Illinois) on Mar 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed in a corner suite on the 4th floor on the beach tower. Hotel is old and the room decor is tired but the room we had was built into black rock, super private and the oceanfront views went on forever. We have traveled a fair bit but have never experienced a view like this. Whales and spinner dolphins were easy to spot from the balcony. While the Kannapali beach is commercialized the sand and surf here were really nice. My son could just snorkel right off of the beach by black rock. He even dived from black rock. Breakfast options so so and dining we have not tried. We are still in Mauii and after staying in another place for a few days we plan to return to the Sheraton for our last week. We are working from here and the WiFi was great. All Covid precautions are in place.