Hotel

JW Marriott Phoenix Desert Ridge Resort & Spa

Phoenix 4.5

Overview

Set on 316 spectacular acres in the Sonoran Desert in north Scottsdale – adorned with five sparkling swimming pools, two championship golf courses, spectacular spa and exquisite dining.  Gracefully designed rooms with private patios and balconies, deluxe bedding and beautiful views.

Resort Fees: 45 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4 p.m.

Check out

11 a.m.

Rooms

869

Rooms

Guest room
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Guest room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request)
  • Safe
  • TV
  • Private balcony or patio
Additional details

King bedded rooms allow a maximum occupancy of 3.

1 Bedroom Executive Suite
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
1 Bedroom Executive Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request)
  • Safe
  • TV
  • Private balcony or patio

Amenities


Location

Address
5350 East Marriott Drive, Phoenix, Arizona, 85054, United States of America
34 km from PHX airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Aquatic wonderland but overpriced and mediocre

finlaysongreen (Los Angeles, California) on Apr 23, 2024

My family and I stayed here in room 3502 (a "Suite, 1 King Bed with Sofa bed, balcony") for one night in April 2024. Rating: 5/10 Positives: • The pools, lazy river, and waterslides make for a thoroughly enjoyable aquatic wonderland, although I could see the utility of these features being limited by the season (too hot in the summer, too cold in the winter) • The quality of the pool and room service food and drink was on point although overpriced (see below). If I am going to pay $28 for a margarita (not including service charge), I'm glad to at least report that it was delicious! • Very friendly and helpful staff Negatives: • The prices for food and drink via pool or room service would be expensive even for a five star resort, let alone for a four star resort. The attentiveness of the servers at the pool was decent but certainly not commensurate with the prices on the menu. During two daytimes parked at the pool, I don't think I observed anyone come around and collect empty glasses. • This resort seems to have employed a typical accoutrement of hotels in its class or lower: an air conditioning motion sensor. While admirable energy savers in the daytime, these mechanisms can ruin your sleep when they cause you to wake up to a warm and stuffy room. Just wake up, walk around a bit, reactivate the air conditioning, and go back to sleep until it turns off again. Is that fair to ask of guests paying a $1200+ nightly rate? • Our suite included a rather boneheaded feature whereby the overhead entryway lights were also on a motion sensor. So when you wake up to use the bathroom or to reactivate the air conditioner, you can also expect the overheads to turn on which may then wake up everybody who's sleeping. • The motion-based air conditioning and lights notwithstanding, my wife and I found the bed uncomfortable, serving as icing on the cake for a poor night's sleep • We were dismayed to discover that despite offering three waterslides, there really was no waterslide geared for small children. My wife and I tested the slides on offer and while we thoroughly enjoyed them, none were good fits for our four year old or risk-averse eight year old. • On Saturday night, very loud music (possibly karaoke from somewhere inside the resort) was pumped to speakers in the front of the resort – which our room faced. The result was very unwelcome noise rattling the seemingly single paned windows of our room until 10pm. • When it was time to put our son to bed, we were disappointed to pull out the sofa bed and find that it was not already made up, necessitating a request to housekeeping for sheets • The solution in the room for streaming our own content wirelessly was limited to Netflix which was extremely slow once connected. The other option on offer was to plug a device into an "HDMI puck" – seriously, who travels with an HDMI adapter for their phone or tablet? Do better JW.

TripAdvisor users rated this property 5 out of 5

Amazing stay at this awesome resort—Great for families and adults

bfong17 (Los Altos, California) on Apr 23, 2024

We stayed 2 nights at this JW Marriott resort and it was the perfect stay to cap off our 10-day vacation in Arizona. McKenna at the reception desk did an amazing job welcoming my family and checking us in. She provided some great gifts/amenities to help us celebrate our anniversary that I did not expect— a suite upgrade, champagne, bottle of pinot noir, chocolate covered strawberries, and a cheese plate. Wow! She was also so friendly to my son when we checked in and provided my kids with fun little toys. I truly felt welcomed and taken care of as a lifetime titanium guest. I cannot say how special our family felt with this welcome and how amazing it was. They really rolled out the red carpet for us and we are so appreciative. Shanielle (night shift manager) and Kristen (vacation planning) were also wonderful in welcoming us. Originally, we planned to leave the resort to go to an amusement park but because this property had so many activities available, we stayed almost the entire time—We spent lots of time on the amazing lazy river, in the pools, fed koi fish & turtles, played video games, and we went to the JW Garden to try feeding hummingbirds. We found everyone at this property to be friendly and hospitable. Once again, this was an amazing stay, one of the best I've had at any hotel and one that my family will remember for a long, long time. Thank you, JW Marriott Desert Ridge!

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