Fiesta Americana Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5118 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Isabela's magical massage!!

    Reviewed by venez0lanas() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Spa at Fiesta Americana is amazing! ISABELLA the massage therapist was the best!! She knows how to relieve stress & get u to relax!! That is hard for me & I slept like a baby after my deep tissue massage for 80 wonderful minutes!!! I highly recommend it.

    Vacations

    Reviewed by 2020JewelG() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service we received at Fiesta Americana was amazing. Luis and Nacho were amazing by the pool. They remembered and greeted us everyday of our stay. Luis and Nacho were extremely patient with our children as well. We’ll definitely be back. Thank Fiesta Americana.

    Extremely Disappointing!

    Reviewed by A4498EOdanielc(Mesquite, Texas) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    After reading so many positive reviews my family and I were very excited to visit Fiesta Americana. Two days in we are questioning if the reviews are from actual visitors. We arrived to a lukewarm reception and we were given very little information about the amenities available to Fiesta Club members. We found out the next day that we were given the wrong bracelets when we asked to be seated at the Veranda restaurant for breakfast and the hostess informed us that our bracelets did not allow access. Once we got to reception we also pointed out that we did not receive the welcome fruit basket and wine, coupons for day bed use or connecting rooms as requested when we booked our trip. It took me emailing the reception my confirmation in order for them to provide me the missing amenities. They also offered to move us to connecting room the next day which we accepted. The next day we moved to connecting rooms and within hrs the ac is leaking into our closet soaking my wife’s clothes. We called the front desk and they sent a maintenance tech to fix. The leak was fixed fairly quickly but they left the inside of the closet wet and water on the floor. We did speak to a supervisor but other than an apology she did little to fix the situation. To end the night we took the kids to the movie night event. The movie froze half way in due to slow internet. At that point my wife and I decided to call it a night. The only thing we have to look forward to the remainder of the week are events outside the hotel. After 5pm kids are not allowed in the only bar/seating area in the lobby so there is not much to do. So far this had been a huge disappointment, we will see what the rest of the trip brings.

    Great resort for families

    Reviewed by jasonsQ6328TB() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved the drinks and food also the rooms we very clean and nice. All the employees we great but Edgar at the pool was the best he was extremely helpful and I would definitely come back again. Lots of kids at the pool was my only issue.

    Family trip

    Reviewed by Mollycarren() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Rafael, Carlos, and Edgar are amazing! They are very friendly and help with anything we need! They all made our trip feel very comfortable. Great with our kids! They are top of EVERYTHING!! They made our trip very special!