TripAdvisor Traveler Rating

The hotel is beautiful,the staff is absolutely great,they've provided us a wonderfully time,we are very thankful, we're definitely coming back soon

One of the nicest places I’ve stayed at in Cuba. The hotel grounds were beautiful and well kept, the rooms were clean and well stocked every day with clean towels and bottles of water. The food was plentiful and varied, only a few shortages of things like butter and bananas. The Italian restaurant was very good as was the beach restaurant at lunch. Depending on the day some of the bars were missing things like Coke, pina coladas, mojitos but there was always plenty of rum and beer. Excellent coffee bar as well. The music and nightly entertainment was great, there were some very fine musicians playing in the buffet and restaurants. We paid for the Roc Plus, better room, more comfortable bed, special area on the beach with more comfortable chairs. Also unlimited access to the à la carte restaurants with a reservation. Our daily animator was amazing, she gave great dance lessons, really fun! There are so many good things to say about this resort but a few negatives as well. Coffee and drink service in the buffet was sometimes quite slow and the lineups could be long. It took a few days to get beach towels, there always seemed to be a shortage, not a bad idea to bring your own. There are a lot of Russian tourists there, not really a problem, just be prepared to hold your ground as they do seem to like to butt in line. We were there during the Cuban school break so there were Lots of families enjoying the pool and buffet. It made for a very exotic vacation, it was rare to hear any English. The staff are friendly, helpful and professional, some of the nicest people I’ve ever met in Cuba. If you don’t sweat the small stuff and can go with the flow then I really recommend this resort. I wouldn’t hesitate to go back!

The resort had beer and rum only. Other resorts had vodka. The staff was not the friendliest. The Bistra ala cart restaurant allowed us only 2 glasses of wine each. And the red wine was watered down. We bought red wine by the bottle at the gift shop. You had to keep asking for coffee at the buffet. And no butter, salt,pepper or ketchup, but the food was not bad. Remember you are in Cuba, you don't get a great selection. The resort is kept pretty clean and we had roc plus, so our room was updated.

The best caribbean experience. Recreation it's great , never got bored, specially at the beach party. Their Coffee stand as one of Favorites, along with the different personalized spaces. Tho te resort is old they are making a Major effort to get to the Client. Totally reccomend Arenas Doradas resort.

Once more on this hotel. This time with my wife only cause we were celebrating our wedding anniversary. As usually the staff made us feel like home. The chambermaid Elizabeth made a beautiful decoration. She said it was a wow effect. She really made our day. Later the entertainers completed the surprised. The announced it by the pool. The dinner at the Italian was amazing. The place was fully renovated.