Martha Washington (The Redbury New York)

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 776 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful hotel

    Reviewed by Angela G() on Jul 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed in this hotel in November for our 5 night stay in New York, it is just beautiful fixtures are opulent immaculately clean and staff are fantastic. Hotel is situated in an ideal position to explore all of Manhattan and I will definitely be back.

    Poor Customer Service

    Reviewed by Tushar C(India) on Jul 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stayed here for business in June 2019. I’ve stayed at the Redbury before and enjoyed it, hence the return visit. The room was fine, except for two issues...the water pressure was abysmal and more importantly, the air conditioner was extremely loud. Not a major issue I thought, the aircon issue should be fixable...but despite two requests to the Front Desk, nothing was done. What this meant was that I had to sleep with ear plugs in and could still hear the aircon. The last night I had a very early flight and couldn’t afford to miss it, so I slept without the earplugs so I could hear my alarm...which meant that I couldn’t sleep at all due to the noise. I switched off the aircon but then it was too hot. Overall, it was a royal mess. I will not be staying here again, as the staff can’t understand and respond to basic requests. Also, I was on the 8th floor and my room was next to a “tenant”, who is obviously disgruntled and had posted various angry notes on their room door. Not something I want to see in a hotel.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    This hotel is a complete scam

    Reviewed by Shahraab A(New York City, New York) on Jul 08, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel will charge you a bogus $34/day "facility fee" that's mentioned nowhere upfront (I booked using Hotel Tonight). Be prepared for this and other bogus additional charges when you check out. Much better hotels available at similar cost with non of the fraud.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-1

    Value

    Value-1

    Nice hotel. I totally recommend it for staying in Manhattan.

    Reviewed by AlbertLosAngeles(Los Angeles, California) on Jul 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was staying at the hotel for 1 week, and I enjoyed it. First of all, the hotel is pet friendly, and they did not charge me any pet fee for my cats. I would love to acknowledge the really really nice staff. Everyone was super friendly and helpful. Especially I want to call out Sebastien, who was really incredible. He helped me all the time starting from booking my stay and finishing figuring out early check-in/late-check-out. Sebastien is the real deal! Okay, about the hotel... It looks very stylish inside, I liked its vibe a lot. It is located inside of a historical building which makes it charming and unique. There is an Italian restaurant, a bar and a coffee shop inside, as part of the hotel. My room (#709) was a good size for New York standards. I liked its design, but I believe it needs to be updated. The King-size bed was comfortable. The bathroom was big enough, but I did not like the bathroom amenities. I really did not have any issues with my stay. It is a very good 4-star hotel!

    World Pride/Stonewall 50

    Reviewed by Tacking() on Jul 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed every minute at the Redbury. Clean, affordable and quiet, even with the festivities of the weekend right on our street. The hotel was more than accommodating to us as guests and the parade marchers waiting their turns as well with open doors for a rest or bathroom break. Manager Shelley was top notch. Excellence in service and what is to be expected as customer service. I can’t say enough about her. Their cafe and wine bar was also convenient. We had a plate of nibbles after a day spent at the Pride Parade and just people watched. My wife and I just want to thank the entire staff, including housekeeping and maintenance, for keeping things beautiful with crowds that size. You could feel the love in the city. It was certainly something we will never forget. We went to Stonewall 25 and 50. When we go to 75 we already know where we’re staying! I recommend this hotel highly.

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