Grand Velas Riviera Nayarit

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3550 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Incredible Anniversary Trip!

    Reviewed by kellenk297() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you’re looking for amazing service, incredible scenery, and world-class cuisine in a safe, friendly atmosphere—you have to stay at Grand Velas! My wife and I have done a lot of traveling and we have been fortunate enough to stay in some nice places, but Grand Velas was our all-time favorite. They do a great job with everything, and in terms of COVID-safety, everything was top-notch. This place is special for a lot of reasons—but the most important factor is the great people who work there. When the staff learned that we had come to celebrate our 10-year wedding anniversary, we were showered with surprises daily! Jose and Toño, our waiters in the pool area, were always anticipating anything we might need and treated us better than we could have asked for. Both of them would take care of things before we even thought to ask, and on our last day, they even left us some gifts to take home to our kids. These guys meant a lot to us! We also had a blast with Diego and Ever, the guys who ran the activities area. We had so much fun playing volleyball, doing water aerobics, and laughing with both of them every day. Ramon, our concierge, arranged a surprise for my wife with some special décor in our room to celebrate our anniversary which was also really thoughtful. Nothing ever felt forced or like an intrusion, and it is clear that the staff are expertly trained at knowing when to engage with a guest and when to give space. Kathryn and I hope to come back soon, and next time we’ll bring the kids! TLDR: This place is PERFECT. Don't look anywhere else, just stay at Grand Velas!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Top Notch Service!

    Reviewed by GTECfamily(Dallas, Texas) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first visit to Grand Velas and it was the best all-inclusive we have ever stayed in. They were very conscious about making us feel safe. All staff wore masks and face shields and were constantly cleaning. The food at all of the restaurants was amazing. We loved the poolside and beach cabana service. The waitstaff was so accommodating and went above and beyond to make sure every need was met. We especially loved Jose, our poolside waiter. He reserved our chairs each day, met us with multiple towels for extra comfort, and happily served us drinks all day long. He even had the chef make a special seafood lunch for us on our last day and it was delicious! I would also like to compliment Gardenia at the Spa. She gave us our "welcome massage" when we arrived ( so nice!) and then I booked her for a therapeutic massage later in the week. It was done outside, near the pool, since the Spa itself is closed, due to Covid. It was one of the best massages I ever had!! Every evening we watched a beautiful sunset over the infinity pool. It was a peaceful and relaxing vacation. I can't wait to go back to Grand Velas!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Weekend Getaway to Remember

    Reviewed by TivoliTeam(Fallbrook) on Oct 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wanted take a moment to shoutout to the all stars of this wonderful property. Maria and Daniela - Concierge - From weeks before our arrivals to being on property these 2 ladies were absolutely patient, organized and outstanding in everyway. They generally cared about our time on and off property. Edgar or Eduardo - Activities Director - His smile and attitude to get people to do fun activities throughout the stay was contagious. Our group won a round of water volleyball in the epic pool. Julio - Pool Attendant - No request was too much for him. He even rummaged up cups and ping pong balls so we could play beer pong. My drinks never went empty, my area was always cleaned up quickly and discreetly. Just amazing service. Veronica - Spa Attendant - I had a couple massage in the wellness center. Super romantic and relaxing. It was a great way to start our stay. Those were the names I could remember. But EVERYONE that works at Grand Velas is an absolute joy to interact with. From the housekeeping staff, restaurant staff, front of house staff. The service is some of the best i've ever experienced... and I run hotels for a living. Cleanliness was impeccable, especially being a outside / inside style type of property. The amount of cleaning , polishing and sweeping is extraordinary. Value - I truly believe you get what you pay for and Grand Velas isn't necessarily cheap in anyway. But what you get from it completely outweighs the cost. Highly recommended. Thanks for having us, and I hope we can visit again in the future. Rm. 425 Jarred B.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Fantastic Experience and very safe!

    Reviewed by ATTravelExperience() on Oct 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entire staff at Grand Velas made us feel welcome and safe. Travel right now may make some weary, but they went above and beyond to take precautions while still providing a great experience. We were able to relax and enjoy ourselves. Our concierge Maria went above and beyond. Our waiters at the pool, Jose and Toño, made us feel welcomed and took great care of us every day of our stay! I highly recommend this resort and their staff!

    Relaxing and rejuvenating getaway

    Reviewed by Seaside65654878728(Tucson, Arizona) on Oct 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow! I don't even know where to start! This was my first time at this property and am already dreaming of when I can go back. It was perfect from start to finish. The views, the amazing pool, the food, the poolside massages, how safe I felt with all the cleaning precautions and the staff always wearing masks AND shields... but what made it so special is what many others mention - it's the people who work there. They care about every guest and it shows without it being too much. Jose (Chepe) and Ramon took care of everything we asked and even set us up on WhatsApp with them so if they weren't nearby we could still ask for their assistance. I feel like we got to know them over the week and their personalities shined through; they love their jobs and it shows. The pool side service from Nadia, Kenia, Jose, and Julio was fantastic and we were never without drinks, water or fresh ceviche with a large side of guacamole (yum!). Every meal was amazing, delicious, and beautifully presented (dreaming of the churros still) and Fidel and Francisco were wonderful. Having them remember your coffee/breakfast order after only a few days was such a nice touch. Hernan mixed up a new drink for me on the spot that I cannot wait to recreate at home, Ever had the private space in the gym ready for us at our reserved time every morning, and I am still dreaming of Carmen's tequila cream massage with a vanilla infused tequila shot upon finishing (brilliant). I know there are others I am missing and I apologize but everyone brought a smile to their job and we could see it in their eyes. Upon leaving I was sad to go but I am so thankful for the experience and the feeling of peace I brought home with me. I also do have to mention if you are a fan of turtles, you will be delighted if you get to witness baby Olive Ridley sea turtles being born right on the beach and making their way to the ocean (I got to see 4 nests hatch) or the females coming up to lay their eggs (witnessed about 20 one morning). Thank you to everyone at Gran Velas Riviera Nayarit for a perfect vacation - I can't wait to come back and visit again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5