Iberostar Tucan

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8333 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Canada

    Reviewed by jadinrobo() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jorge and Natile were great, the stake, mash potato’s and the spaghetti were delicious. The cheese cake was amazing. The water was an amazing view, and I enjoyed looking at the monkeys, flamingos and the other animals around.

    Excellent

    Reviewed by NatalieWilson15(Washington DC, District of Columbia) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love everything, super recommendable this hotel, all people are super nice to you, always have a smile for you, a special thanks for Yomi and the all staff from the start camp, my son has been amazing, I will be back ??

    Deceived and Disappointed!

    Reviewed by EDADMAHJ() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I’ll start with the positive. Resort is beautiful! However the rooms are OUTDATED! The sheets are thin, stained, and old. Comforter looks dirty. Towels are worn out! Air conditioner does not cool the room. The room smells moldy! Refrigerator does not cool either! DRINKS are NASTY!! No quality whatsoever! I was highly disappointed because I was looking forward to drinking a piña coloda, and they were disgusting! The beer was also cheap! Mexico is known for its cultural foods! The restaurants need to be updated as well! They were okay, nothing out of the ordinary! When we complained to the supervisor, she said she would get back to us and she NEVER did! Customer Service was horrible! My recommendation is DO N O T stay there! Pictures on the internet are deceiving! Save yourself $$ and a TOTAL DISAPPOINTMENT!

    Best hotel in México

    Reviewed by Leonkarlig(Rhodes, Greece) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The most important part for us was for the kids to have fun... By far the best place We will come back Yomi,Daniela,Itzel Y Ariana gracias por todo fue un placer!! los niños son felices el mejor kids club en el mejor hotel en el mundo.

    Crazy vacation

    Reviewed by Vismay S() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The animation group here at Iberostar is awesome and there are always lots of fun actitvities to participate in. Angie, one of the animators here at Iberostar has been really helpful! Iberostar is an awesome resort. Animation nut bien

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