Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4104 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Sister's Trip of a Lifetime

    Reviewed by CindeeAndrade2019() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A special shout out to JESUS ORTEZ! Thank you so much for your friendliest hospitality. This resort is stunning! The attention to detail in the individual customer service is spectacular! The lush green tropical grounds are amazing! The 3 pools are beautiful & the sunset views from our Presidential Suite are unsurpassed. So many friendly employees, Eduardo at the front desk, Luis in the restaurant, J Luis & Favian poolside...& Jesus Ortez on the golf cart...better than a Disney ride. I will definitely be back.

    Jesus Ortez... provided great service

    Reviewed by Sassysita(Phoenix, Arizona) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful Resort, excellent service, friendly staff, highly recommended, fun for family and friends. Several swimming pools, nice restaurants, the grounds are Lush and luxurious. The moment you arrived on the grounds you know you are going to enjoy your stay.

    Excelent and relaxing

    Reviewed by rafaelchaveze(Ciudad Juarez, Mexico) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room view was amazing the service was exceptional and very relaxing and tranquil installations and surroundings the facility has all your needs covered and the staff was friendly and available. Food was great and the gardens are exceptional.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    The Bistro Pool

    Reviewed by Jamie C(Denver, Colorado) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wanted to give a special shout out of thanks to two really hard working pool side servers, Daniel Rosales & Felipe Orendain. These two guys were a great team and gave my husband and I great service on our one week stay at the resort. We returned to the Bistro Pool area because we knew we would get great service with these two. Thanks for making our stay so wonderful. We really enjoyed our stay at Emerald Bay!

    Calm and beautiful

    Reviewed by gcasian(Cathedral City, California) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love this place. Came to Mazatlan and couldn’t find a better place to stay. Staff is very helpful and friendly. Shout out to Brenda Estrada, she made our check in so easy and pleasant (excellent customer service). We were looking for a more quiet and lay back place and this is the perfect spot. It is 10-15 min drive from the hotel zone and maybe about 20 min drive from the malecon.