Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 549 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A Beautiful location, but still a work in progress Not a 5 Star or worthy of the Zoetry title yet.

    Reviewed by Coastal05152669382(Long Island, New York) on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Overall the service made this trip less enjoyable. The restaurant staff is poorly trained. For a small resort the wait time for room service as well as for meals in the restaurants is unacceptable.The beachfront restaurant, Jerky Joe's is the exception, the staff is prompt and provides services with attention to details, the quality of food is very good. There's only one pool so a decision to clean for two hours on a Friday morning and not opening the pool to guest until after 10 am was another example of poor execution by management and staff. The third floor king size ocean view room was nice, except it took several request over three day of a six day stay to get the mini fridge working. The view from the room was spectacular.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-1

    Value

    Value-1

    We had a great time!

    Reviewed by David S() on Jun 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entire trip was excellent; everyone was really nice and they made it a point to cater to us at every step. Transportation was great; drivers were always friendly. And the resort was excellent. Arlene and her team looked after the us the entire time. We will definitely go back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Ralston A.k.a sunshine

    Reviewed by Robert R() on Jun 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ralston a.k.a. Sunshine made this the best vacation we’ve ever had he easily has the best customer service skills I’ve ever seen and I’m in the customer service business. Thanks sunshine for a great trip!

    Amazing service at Zoetry Montego Bay

    Reviewed by Tynesha N() on Jun 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip was absolutely wonderful. The resort is intimate and modern. The staff were friendly and attentive. The food was delicious! I would recommend this resort to anyone looking for a peaceful getaway.

    Nice But Not the Best

    Reviewed by Lawmamalady(Fort Worth, Texas) on Jun 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here June 2019 for 4 nights. We booked this resort following a lovely stay at Zoetry in Isla Mujeres and were quite excited to stay at another Zoetry property. And I now doubt I will bother to try out others. It wasn’t a bad resort. It was fine. But there were so many missed opportunities to make it great. The concierge service was really clearly an attempt to get guests to buy over priced excursions. They were constantly selling, asking us every time we passed the desk if interested in signing up. I started to walk by and avoid eye contact! Everything we ordered — drinks, dinner, room service, towels — took an extraordinary long wait. But there were some positives — a few lovely staff members who clearly tried to make stay enjoyable. Barbara in the Polo Bar was exceptional. All in all, it was a very pleasant place but I was left feeling it should/could have been so much better.

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