TripAdvisor Traveler Rating

We stayed at Fairmont Banff Springs Hotel on a recent family holiday. During our stay we had a private tour organised through the hotel. Prior to our stay we liaised with the resort activities team and told them what we were interested in seeing. They then porganised an 8 hour tour which was personally designed for our family. Our tour guide Gina was amazing. She was so easy to get along with and extremely knowledgeable about Banff and the surrounding areas. The day was incredible !!! If you are travelling to Banff Springs Hotel and have a small group you are travelling with, we would recommend organising a private tour through the hotel. They can tailor the trip to your interests which will ensure you get the most out of your day. It truly was memorable and Gina made it so much fun for our family.

Best place in the Rockies to enjoy a break, vacation, stay! We spent 4 days this week at Fairmont and it has been wonderful and relaxing! The hotel, spa, restaurants are the best in the world! We stayed many time over the year, usually twice a year at least and it never gets old! The feeling is the same every time-best place to be! The staff is also the best in the world and makes you feel so special! Thank you all at Fairmont Banff Springs for your exceptional services!

From start to finish, the staff were extremely helpful and ensured that everything was taken care of for me. This hotel is a beautiful place to relax and unwind.

The Banff Springs hotel is an amazing experience. The rooms are nice and updated with lots of space. They provide all the little things that make a difference to me when staying in a hotel (glass water and wine drinkware, corkscrew, mini fridge, full-size personal care products in the bathroom, etc.) The restaurants on the property are fabulous with great food and exceptional drink menu.

Our family gathered at the Fairmont Banff Springs for an end of season ski adventure only to find the experience of the grand historic hotel to be the star of the trip. The slopes of Sunshine Village and Lake Louise were great, but the magic of the castle was truly memorable. We stayed for a week, explored all of the outlets and restaurants, soaked, were massaged and still found time to explore the castle. It was wonderful! Great quality restaurants and bars kept us happy and well nourished. We went on the complimentary guided tour led by Scott. It was cool for all three of our family's generations in attendance. Our three-year-old granddaughters could not have been more thrilled to be dancing in the beautiful ballrooms. Despite this being the end of the season, the staff was really pleasantly engaged. It is a large property, but our experience seemed to be personally geared to our family with not a cookie cutter approach to service. The week seemed to fly by with our departure coming to soon. We will definitely be back