Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14764 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    HRH never disappoints!

    Reviewed by kj-nate(Monroe, Wisconsin) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Once again HRH out did themselves. Cleanest, most spotless resort ever. Staff is extremely attentive and accommodating. Pool and beach are beautiful. Always action going on. Food was good too! Shows are great.

    Amazing family hotel

    Reviewed by Mexicoma2017(Dublin, Ireland) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited from Ireland for two weeks over Easter, 2 adults and 2 kids aged 5&10. We had an amazing visit and are already planning our next one. The hotel was super clean and we felt very safe there even with the whole covid situation. We’ve stayed at several other resorts in Cancun and we all agreed that Hard Rock was the best for food. There were plenty of options to suit everyone, but what this makes this hotel our new favorite is the service provided by the wonderful staff we found everyone so helpful and friendly it made our stay even nicer. We went to the Market every morning for breakfast and wanted to mention Carlos who was super helpful and had our usual drink orders on the table without us even having to ask. At the pool during the day Tacho helped us with beds and towels etc and was so nice bringing extra towels and stuff for our kids during the day without us having to ask, Blanca our waitress at the pool everyday was also amazing, as soon as our glasses were empty she was straight back over to check if we needed anything. She also brought us food at the pool and used to bring ice creams for our kids without us having to ask which was so kind of her. My kids also liked to sit at the swim up bar and chat to Willy the bartender I never met him myself but they told me every day about how nice he was he’d ask them all about Ireland and always had their drinks ready when he saw them coming over to the bar it was very sweet. Our favorite restaurant was Ciao we went there most over the two weeks. Our waitress most evenings was Marisol she was such a lovely lady really kind always remembered our kids names and brought them the most gorgeous ice creams with marshmallows and sprinkles and stuff which they loved. Dany the hostess at Ciao was also the loveliest girl she always made sure to get us a table even when we weren’t organized and hadn’t booked anything. We used to chat to her every evening and the day we were leaving she had beautiful gifts for our two kids, it was so so kind of her we were blown away by the gesture. She’s a real credit to the hotel. Overall our stay was really really brilliant any negative points were so minor that I wouldn’t even bother writing them as in general we found the hotel great. We’re really looking forward to booking another visit hopefully it’ll be very soon ????

    Another Incredible Stay

    Reviewed by AliBug(Charlotte, North Carolina) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I are timeshare owners with the Hard Rock Hotel family (Cancun, Riviera Maya, DR, Puerto Vallarta & Cabo) and we've enjoyed every single location. We have neglected Cancun, it's been a while since our last visit here, and I just don't have a good reason why. But, I've fallen in love with the resort all over again. Upon arrival at the airport we are greeted by our driver, Emilio, who takes us from the airport to the resort. He was a very nice man. Once arriving the resort we are greeted by Sammy from Miami, our bellboy. We was a happy soul and always greeted us with a smile. Our room wasn't quite ready when we arrived so we had lunch at the Legendary Ceviche Bar and had the pleasure of meeting Majo, our very nice waitress, and the ceviche is delicious! So this place quickly became where we have lunch every day thereafter. We get settled in our room and it overlooks the ocean with perfect sunrises. Everything was perfect. Breakfast at The Market is always a sure hit and that's where we met Jesus, who left us needing for nothing. This trip we enjoyed our leisure time on the beach versus the pool. This is when we met Lorenzo, the beach concierge who always checked on us and sat us up every day we were there. He was awesome! On Lorenzo's day off we met Jesus, the beach manager, who took equally good care of us, setting up our chairs and checking on us. We had the best service while hanging out on the beach. Velvet, Ivan and Luis were all super incredible and checked on us regularly. They all got used to what we were drinking and how we liked it and were spot on with their service. As I mentioned earlier, we fell in love with the Ceviche Bar and had lunch there every day. That's when we also met Margarita and Chris, our lunch waiters, who were absolutely incredible. Margarita would help me to decide what to have for dessert and our beverage glasses were never empty. Watching the parasailers all week, my husband finally talked me into going up (I have a fear of heights). But we went and I'm so glad we did. The water here is absolutely breath taking and being up in the air gives you a completely different prospective. The Parasail Center (Touch the Sky) is right there on the beach and they start taking folks out starting around 10am as long as the ocean isn't too choppy. They run like a well oiled piece of machinery in the way they navigate people back and forth to the boat on wave runners and there's a photographer on deck to capture the excitement. And, of course, you can buy the photos after the excursion at an extremely good price. The folks that assisted us during this adventure were Enrique, Weaver and Lupe. They were incredibly nice and helpful and what a fun experience! During our stay we had Alex and Mike who were our butlers. They were extremely helpful and were able to rent us a car to travel to Valladolid and Merida during our stay. As with everything, all good things must come to an end and as we had to leave, Orby, the bellboy was very helpful in making sure we got off safely and with all our belongings. Every visit allows us to encounter some amazing people and the staff at Hard Rock was no exception, however, there was one man who stole our hearts and that was Andres, our breakfast waiter at Ciao. We befriended him and he was a lovely man presenting us with a plate of sweets to send us on our way home on the last day. We hope we have the opportunity to cross his path again in the future. He was a wonderful person, I cannot say enough good things about his service, attitude, demeanor, and friendliness. So, that all being said, we had a fabulous time! The rooms are incredible, service is spot on, staff is eager to please, resort is clean, and the sunrises and water...well, they can't be beat. I love this resort and we're going back in 7 months.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    You must go !!

    Reviewed by Pathfinder546896() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hard Rock Cancun was a blast!! All inclusive means everything included . Great restaurants,great food, open bar!! Wohoo . Rooms were impeccably clean. All staff were friendly . Claudia at the pool service brought drinks made suggestions was just a delight. Ari at the concierges was so helpful retrieving my lost sunglasses and iPad. Both found and returned. Beto at the Marketplace gave great table service. All the restaurants servers were just a pleasure. Did I tell you room service 24 hours ? Nightly concerts and the beach was beautiful-life guard on duty. Cant wait to come back!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Hard Rock Hotel Cancun Experience

    Reviewed by karinaparede(Cancun, Mexico) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It's an excellent place to visit, enjoy and have fun. Amazing room service, beautiful restaurants, bar inside the pool, drinkssssssss and get wild lol. I want to thank especially to the Kids Club girls (Ana, Valeria and Grecia), took care very good to the childrens, playing games with the kids, and much more. YOU MUST VISIT HARD ROCK HOTEL CANCUN

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5