Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13033 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Hotel, Excellent Service & and Delicious Food

    Reviewed by PaigeSC() on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Travelled as a member with my partner. Was a beautiful hotel with incredible views, amazing pools and the most high-end of restaurants, felt as though I was eating 5* every night. We had the most amazing butlers to help make our trip special, reserving the most exclusive seats by the pools and cabanas, bringing us bottles of wine on request, and making our reservations for dinners seamless. You will be treated like true rock royalty from Renato, Hector & Neto, guaranteed. The staff in general were very helpful and friendly like Mike teaching us how to make ceviche, and our waiters every night were so great with recommendations. The people really made us fall in love with this resort! The couples spa experience was 4*, a very nice experience but the waiting room was not very relaxing and the showers were a bit broken. The massage itself was excellent. Would recommend travelling in April as this is a small resort and I could see how it could be busy at high times.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Hard Rock Hotel

    Reviewed by blanchy27(Kingston-upon-Hull, United Kingdom) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Holiday for 14 days at the Hard Rock what an amazing hotel, jucuzzi room with amazing ocean views free spirits, soft drinks and chocolates in the mini bar that get topped up on a daily basis so you can sit and sip on youre balcony after a hard day at the beach. everyone in the hotel was very helpful especially the concierge who helped me with my wedding proposal with pettles in the room and on the bed, chocolates and champagene and booked the local resteraunt for us at an amazing table with a 2 waiter service (amazing). Beach is amazing too beautiful crystal clear waters with great waves. Food in the hotel you have a choice of 4 restaurants 1. mexican 2. chinese 3. meat green card eat as much meat as you want different styles and when you have had enough red card, and 4. the every day restaurant there is also pizza and BBQ around the pool on a lunch time. Plenty of activities arouind the pool if you want to get involved and on an evening in the open air theatre, we was 1 of only 2 british couples in the hotel at that time so when i went to the bar and asked for drinks i had a few head turns, the hotel guest was mainly american, but dont let that put you off hahaha. All in all this hotel warrents its 5* rating great hotel love to go back. Nick/Kirsty

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Excellent experience

    Reviewed by Firstmed() on May 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came with family and friends for 7 days and had great time. Service in this hotel is excellent. We stayed at the beach most of the day and since I love to walk early every morning when I return from my walk Dzordze I believe is his name would put umbrellas for me, he would recognize my beach bag and will place umbrella exactly when I like. He was excellent. Also Ivan waiter was great all day he took great care of us, every 5 min he would stop to our seating area to ask if we need anything. Thank you Dzordze and Ivan for making our stay unforgettable. We will definitely return again.

    Wonderful but very crowded

    Reviewed by FuntimeNY2014(New York City, New York) on May 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We went to Hard Rock Hotel Cancun last June. The hotel is nicely maintained and has great variety of food. We also enjoyed the shows in the evening. The hotel offers ocean view or lagoon view - great location. The only negative feedback is that the hotel is overly crowded otherwise I would have rated 5 stars.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Amazing Service!

    Reviewed by DhiriHalai() on May 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at Hard Rock last week as a getaway for my wife's 40th and must say it was one of the best places we've been to! The service is amazing and must shout out Wendy, Chef Ernesto and Chef Ceazer who looked after our specific dietary requirements throughout the stay. They were incredible! Great food, hotel, location and staff. Will definitely be returning!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

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