Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13536 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Just Wow!!

    Reviewed by rubytuesday6995(Tipton, United Kingdom) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Came here to celebrate our 30th wedding anniversary and we were not disappointed. From the moment we walked into Reception till the second we left, we were treated like rock royalty. All of the restaurants were amazing - advisable to book to avoid disappointment. The drinks are all brand names and cocktails are fabulous. The evening shows were entertaining and plenty to do during the daytime. All the staff are so polite and work really hard. One guy in particular~Miguel one of the concierge guys did everything he could to make our stay really special. Nothing too much trouble for him,went over and above to make sure we were happy. He was very polite and a true credit to the Hard Rock Hotel ..every hotel should have a guy like this. Thank you for making our stay a memorable one.

    Wonderful Experience

    Reviewed by ghart70361(Hastings, Minnesota) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was one of the nicest all inclusive resorts. Staff was amazing especially Abraham the sommelier. Cannot wait to come back. The beach was amazing and the hotel was so clean. Food was good and the beds were comfortable.

    Nice place with good food, but you can't get in the water.

    Reviewed by nostrils(Chesapeake, Virginia) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Hotel and the lobby were very attractive. The lobby was air conditioned, and there is a lot of Rock n Roll memorabilia everywhere. The rooms were nice, and the food was very good overall. The beach was nice and there were plenty of chairs at the beach. The water was rough and the seaweed was so thick and thorny it made going in the ocean impossible. Thousands of people at this resort and no one was in the water. There were no pool chairs available all week. The hotel, drinks, gym, live entertainment, and food was great. However, I won't go back due to not getting a chair by the pool or being able to go into the ocean.

    Individual ratings:

    Location

    Location-3

    Service

    Service-5

    Family holiday

    Reviewed by Jillkevabbey(Coatham Mundeville, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just returned home after 10 nights at Hardrock cancun ,this is our 2nd visit, Pros are Food is fantastic in all the restaurants Staff are very friendly ,especially Gray the waitress in Zen and Carlos the waiter from the outside area in the market, who both gave outstanding service Entertainment is varied great shows every night Cons are rooms cleaned every day about 4.30/5/5.30 so had to sit on the balcony most days while they cleaned it We had sickness bug 2/3 days and reported it to the hotel who really were not interested Hotel situated on a beautiful beach area of cancun

    Get Ready to Boogey

    Reviewed by Christina L(El Paso, Texas) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fourth time in Cancun, but first time at the Hard Rock Hotel and this is the most entertainment we have experienced at a hotel. There is live rock bands by the pool, two pool bars (which we love), the shows in the large theatre are great (esp. Queen tribute band), activities in the lobby bar from zumba lessons to karaoke-get the idea?! If you are looking to read a book by the pool this is not going to happen here, there is so much activity and good music, entertainers, you just want to keep watching. Restaurants-range from Asian, Italian, Brazilain steakhouse, Mexican and the buffet. All delicious but the Ipanema (Brazilian) steakhouse was outstanding and Frida (Mexican). Comfort bar food every day by pool areas-nachos, chicken strips, jalapeno poppers, fries, burgers, hot dogs...don't worry the gym is very nice and spacious so you can work off those calories. Access to beach is great, good security and beach itself is super clean. Helpful tip-there is a bus stop right outside the hotel, $1 per person to take a short 10 minute ride down to where the clubs are! Coco Bongo, Congo Bar, Carlos and Charlies... don't spend money on a taxi! A lot of shopping too... Only drawback was the hotel did not have a club... Completely recommend, had a great time, no complaints, thanks to Angel at check in and Sylvia the entertainer for the great Yoga class.