All inclusive

Hard Rock Hotel Cancun

Cancun 4.5

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Overview

At this unique Cancun resort, they've created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise, which reflects their Mexican setting and cosmopolitan flair.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

601

Rooms

Deluxe Lagoon View
430 square feet
  • 1 king bed, or 2 double beds
  • Lagoon view
  • No more than 4 guests in the room
Deluxe Lagoon View
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Double hydro spa tub

Deluxe Ocean View
430 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Deluxe Ocean View
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Double hydro spa tub

Diamond Ocean View
430 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Diamond Ocean View
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Double hydro spa tub
Additional details

Access to VIP Pool, Beach and Lounge areas

Amenities

  • Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Kids Club

-

Age range: 4 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 17
  • Amphitheater
Type Amenities
Smash Bar Bar
Dive Bar Bar, Pool bar Open air
Float Bar Bar, Pool bar Open air
Bunker Bar Bar, Beach bar Open air
Splash Bar Bar Open air
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • In room wired
Type of restaurant Type of cuisine Open for Additional Information
The Market Buffet International Breakfast, Dinner, Lunch
Pizzeto Snack bar Pizzaria Lunch
Frida À la carte Mexican Dinner
Ipanema À la carte Brazilian Dinner
Zen À la carte Asian Dinner
Ciao À la carte Italian Dinner
  • Rooms: 601
  • Floors: 12
  • Suites: 21
  • Renovated in: 2012
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Blvd. Kukulcan Km 14.5
Hotel Zone
Cancun, Mexico
998-881-3600
18 km from CUN
  • Beach front
  • 24 hour all-inclusive: Included
  • All-inclusive: Included
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Jetted pools: 8
  • Kids pools: 1
  • Outdoor pools: 1
  • Cabanas available ($)
  • Water slides: Included
  • Waterpark: Included

Other sports

  • Aerobics: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Green fees (Off Site, $)
  • 24 hour front desk
  • ATM
  • BBQ area
  • Business centre
  • Concierge
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Blvd. Kukulcan Km 14.5, Hotel Zone, Cancun, Mexico
18 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

Terribly outdated hotel

sarahsD1586WS on Jul 04, 2022

We stayed at Hard Rock Cancun at the recommendation of a travel agent and were extremely disappointed. The hotel is in desperate need of renovations, which are underway, but the low ceiling height cannot be changed. I’d recommend staying elsewhere for many reasons, including that the customer was almost never put first. We ended up staying at the JW Marriott next door on the last night and had a wonderful stay!

TripAdvisor users rated this property 5 out of 5

AMAZING 2nd VISIT!

rebekahc617 on Jul 03, 2022

Travelled with my husband and another couple and were there for our 1 year anniversary. Was a fantastic stay from start to end. Service was incredible as we remember it from 9 years ago. There was always a member of staff close by and barely had to go to the bar ourselves. Hotel itself and rooms etc are still nicely decorated and clean however does need a bit of a redo, which could see they were starting while we were there so look forward to seeing when it’s finished Beach is lovely (bit narrow) and as it’s further north the seaweed isnt as bad as other places. Some days there was hardly any. Food was lovely - favourite restaurant was Zen and the burgers and pizzas outside near the pool will stay in my dreams forever! Buffet restaurant food was good for breakfast but didn’t rate for dinner. The omelette were divine! Spent a lot of time in the pool as was lovely and the vibe was great. Always a band or some form of entertainment in the pool in the day. Location is fab as only 15 mins from airport, and 15 mins to bars etc if you want to go out Overall would definitely stay again

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