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Overview
At this unique Cancun resort, they've created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise, which reflects their Mexican setting and cosmopolitan flair.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
601
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited long distance telephone calls to the Continental USA, Canada and Mexico
- All gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Double hydro spa tub
Amenities
Accessibility
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Kids Club
-
Age ranges
- Children ages: 4 to 17
Bars and entertainment
- Amphitheater
| Type | Amenities | |
|---|---|---|
| Smash Bar | Bar | |
| Dive Bar | Bar, Pool bar | Open air |
| Float Bar | Bar, Pool bar | Open air |
| Bunker Bar | Bar, Beach bar | Open air |
| Splash Bar | Bar | Open air |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Internet
- In room wired
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| The Market | Buffet | International | Breakfast, Dinner, Lunch | |
| Pizzeto | Snack bar | Pizzaria | Lunch | |
| Frida | À la carte | Mexican | Dinner | |
| Ipanema | À la carte | Brazilian | Dinner | |
| Zen | À la carte | Asian | Dinner | |
| Ciao | À la carte | Italian | Dinner |
Facilities
- Rooms: 601
- Floors: 12
- Suites: 21
- Renovated in: 2012
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
- Beach front
Meal and plan options
- 24 hour all-inclusive: Included
-
All-inclusive: Included
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Activity pools: 1
- Jetted pools: 8
- Kids pools: 1
- Outdoor pools: 1
- Cabanas available ($)
- Water slides: Included
- Waterpark: Included
Other sports
- Aerobics: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Arts and crafts: on site
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Green fees (Off Site, $)
Shops and services
- 24 hour front desk
- ATM
- BBQ area
- Business centre
- Concierge
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)
Beach
Beach
Breeze terrace ocean viewa
Breeze terrace
Cabanas
Frida
Games area
Gift shop
Gym
Kid's club
Lobby seating
Lobby
Main pool
Panema
Pizzeto
Pool
Porte cochere
Smash bar
Spa
Sunset
Swim-up bar
Theatre
Location
Reviews
Terribly outdated hotel
sarahsD1586WS on Jul 04, 2022
We stayed at Hard Rock Cancun at the recommendation of a travel agent and were extremely disappointed. The hotel is in desperate need of renovations, which are underway, but the low ceiling height cannot be changed. I’d recommend staying elsewhere for many reasons, including that the customer was almost never put first. We ended up staying at the JW Marriott next door on the last night and had a wonderful stay!
AMAZING 2nd VISIT!
rebekahc617 on Jul 03, 2022
Travelled with my husband and another couple and were there for our 1 year anniversary. Was a fantastic stay from start to end. Service was incredible as we remember it from 9 years ago. There was always a member of staff close by and barely had to go to the bar ourselves. Hotel itself and rooms etc are still nicely decorated and clean however does need a bit of a redo, which could see they were starting while we were there so look forward to seeing when it’s finished Beach is lovely (bit narrow) and as it’s further north the seaweed isnt as bad as other places. Some days there was hardly any. Food was lovely - favourite restaurant was Zen and the burgers and pizzas outside near the pool will stay in my dreams forever! Buffet restaurant food was good for breakfast but didn’t rate for dinner. The omelette were divine! Spent a lot of time in the pool as was lovely and the vibe was great. Always a band or some form of entertainment in the pool in the day. Location is fab as only 15 mins from airport, and 15 mins to bars etc if you want to go out Overall would definitely stay again
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