At this unique Cancun resort, they've created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise, which reflects their Mexican setting and cosmopolitan flair.
From the minute we arrived we were catered to and assisted with checking in and settling into the hotel. Customer Service was great and our butlers Hector, Alexis and Jesus added the cherry to the top of the wonderful vacation experience. The food was sooo good from breakfast, lunch and especially dinners. Everything was delicious. We took advantage of the 24 hour room service and everything arrived promptly and the staff was always friendly.
Each night there was a show ( MJ, acrobatics, circus acts, Rock Bands) and music or entertainment in the Smash Bar. The beach was amazing and the pools weer aplenty. There was even a Childrens area which my nieces and nephews enjoyed. Excursion and spa treatments were fun and relaxing.
Thank you Hard Rock Cancun for the fun and the sun, we will definitely be back and special thanks to Hector, Alexis and Jesus for taking such good care of us, you made our trip soooo special.
I expected more
Sep 12, 2023
From the moment we checked in, I noticed how outdated it was. you see paint chips hanging from the walls and ceilings, AC at its coldest was at 65. Compared to other Hard Rocks I had stayed this one is the worst. The restaurant selection was ok. Zen in my opinion was the best of the three. My wife got sick from the cheap alcohol and I ran into two other couples that weren't happy with the alcohol selection. I gave it a three for a reason. The staff was friendly and very professionals. We really enjoyed the guacamole and ceviche classes with chef Muñeco, Adrian, Mosquito and the other dude from Queens. The bar next to Isla was really going for us. I hope you guys choose to do more evening activities for the guests outside by the bar, come on you're in front of the ocean with a cool breeze. Guests need to enjoy that. As a Legendary Vacation Club member I expected a lot more. Nothing from I saw on video or pics online. The place was small and the staff kinda knew already. My wife liked that. Im glad we didn't bring our daughter, there's water park for kids that I didn't realized it was there till the day we left. I was kinda isolated on another side of the resort that looked it was only being used for private events.