TripAdvisor Traveler Rating

The Hall of fame room are excellent..Ambassador suite..Thank you for upgrading us Asap...the butlers.Ernesto and Victor needs A1 grading..much Appriciated..super excellent..our waiter..Oscar.....Congrats..job we'll done..we will see you again on July 17......

We are legendary members of Hard Rock and we have just left Cancun Hard Rock, we had an amazing time which was made extra special by our butler Jessy who was the best butler we have ever had after visiting all the Hard Rock resorts in Mexico and Punta Cana, nothing was a problem, we were celebrating our 35th wedding anniversary and Jessy organised a special romantic dinner for us, the food was excellent, thanks to the chef and the waiter Jose was brilliant and functional. The lobby bar at night go and see Romeo, Vincente and Alonso as they serve amazing cocktails and drinks, it is entertaining watching them working hard for the guests. The coffee shop ladies make excellent cappuccinos. The entertainment at night was brilliant go and see the Michael Jackson & queen shows. All the restaurants serve an amazing assortment of food, which is served and presented to a very high standard, the big guy who served us in Ciao was a credit to the resort. Thanks again to all the staff and especially to Jessy you are an amazing person, who made our week long stay so memorable and special. Andy & Janice from England

This is my second time visiting the Hard Rock and I must say that they’re still rocking! Special shoutout to Edwin! He was super helpful, accommodating, and friendly. I appreciate his hard work! I would also like to shoutout Ailyn! She was awesome and made the foam party so much fun! I appreciate her friendliness!! If you’re thinking about booking this resort just do it!

Booked Ava resort for Legends of Paradise week and the stay was not as we expected at all. It was a pretty horrible experience. As members we’ve visited all of their resorts and Ava fell way short. We relocated to Hard Rock Cancun where Jessica and Kevoy, butlers, assisted us through the remainder of our stay. They were amazing…AMAZING!!! They saved our vacation and we made awesome memories. Planning on going back next month super excited.

We had a great time dining at Umo. Our waiters Jose and Pedro treated us very well. They listened to our story, provided excellent service, and went above and beyond to make our anniversary something very special. And their service was as excellent as the meal. Best food here and that is saying something! Kudos