Hard Rock Hotel Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

19633 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Pampered

Ruth G on Nov 02, 2024

Diego, Alex took very good care of us made our experience a wonderful and relaxing one Respectful and funny young men Had everything ready for us for every tour event or anything we were going through do must hire more people with humble character

TripAdvisor users rated this property 5 out of 5

Another Fabulous October Vacation at Hard Rock Cancun

Dbarchella (Dobbs Ferry, New York) on Nov 02, 2024

I just returned from an amazing 2 week October stay at Hard Rock Cancun! I’ve been going to this resort for more than 25 years and I keep returning because of the wonderful staff and the level of service they provide. It’s my favorite place in the world to be. This is a small boutique type of resort. The staff takes the time to remember the things you like and they remember you from year to year when you come to your Cancun “home”. There are many improvements and renovations underway at this hotel. The pool was recently redone to a beautiful off white color. New tiles looking great. Rooms are being renovated and look really nice with the facelifts. There are 4 main restaurants plus a great little coffee shop that’s open 24 hours! One of the restaurants is being completely redone and will reopen before year end (Zen), but the oriental menu is served in other restaurants in the meantime. I have seen the night time shows over the years but this trip I went to almost all of them and they were FANTASTIC! The Cold Play and Queen Tribute bands rocked the theater! Michael Jackson was in the house and on his game! The Halloween parade with the staff parading for us and the Halloween themed dinner and decor was fabulous. A lot of work and effort put in! They usually go all out on holidays in general. My favorite was the lobby bar Saxophone player. I’d never seen him and he was mesmerizing. Not to be missed… when you arrive ask what night he’s performing and watch it! I had 2 families with me who were my guests on this vacation and everyone LOVED HRC! We ate already planning our next trip. There are so many people I want to give kudos too: the bartenders and servers by pool and bar make sure you always have a drink. The pool workers who set up your towels and change them in between rain storms too!, the concierge staff, the Butler team that supports Hall of Fame guests and their friends and family, the Entertainment/Activities team, Front desk and back office, and room service and housekeeping team. A shout out to these people (really “special” with *), who made my stay this time unforgettable: Jessy***, Manuel* and Kevoy (such a nice addition and very service oriented) my butler team. Just amazing is all i can say!! From the moment I arrived till i left the property i felt the love. Tacho*, Angel*, Willy*, Tony* and Arturo* - these pool towel guys never missed a beat every single morning. Margarita*, Mixtega, Jesus*, Hector, Mary and Yeni served us drinks by the pool and bar at night and never let us be without a drink. Robert*, Angel*, Gonzalo*, Julian, Pedro, Charley, Esteban*, Li, and Marco* were the bartenders that made us a variety of shots and new drinks and always with a smile!! Meda*, Lily*, Fabian, Diego* all working behind the scenes to ensure satisfaction always and the spa team - Paula* always greets me when i arrive and makes sure i get my time with Fernando***….the BEST therapist on the planet. Ailyn and the entertainers kept us laughing and physically fit by the pool with aerobics and games! This hotel is a little gem with the best best best beach and ocean views in Cancun, and it’s great for singles, friends and families… pack your bags and plan a vacation!

TripAdvisor users rated this property 5 out of 5

Will Definitely Return & Request the Same Team!!!

Venture25442616124 (Monroe, New York) on Nov 01, 2024

The service and hospitality was the best experience I've had as a guest of the Hard Rock Cancun. My butler Jessy and Manuel were amazing and detailed oriented. I am planning to go back and request the same team. Seven Diamond Status!!!! Some honorable mentions to the rest of the staff that made my stay feel incredible is Carmen from housekeeping and Diego from the reception desk. Honestly, I think that all staff I encountered were very friendly and helpful.

TripAdvisor users rated this property 4 out of 5

Cancun 2024

james f on Oct 30, 2024

Jesse was very helpful and friendly. She made sure our pool loungers were reserved everyday. We loved the special dinner on the balcony. The food was spectacular!! Manual was great and we loved our front row seats at the fire show! Kevoy was awesome!! He was so much fun. The workers at the pool were amazing. One day my phone was left in a towel. They found it and I got it back. I was so very thankful!! Manual the day bartender at smash bar made me a special drink that was awesome!! He even gave me the recipe!! Our rooms were cleaned daily! This was really wonderful. Last but not least the entertainment crew for water aerobics were so much fun! I joined in every day. Now for a few negative experiences. Dinner at Ciro was a failure. The appetizers went very well service wise and taste wise. The main course on the other hand was a complete disaster. Three of the meals were barely warm. The servers never once checked on us! To top it off my husband's order never came! No explanation to us until we finally went to ask!! Unfortunately this happened on the last night of our stay. It was very disappointing to say the least. The other thing we really didn't like was being pressured to go to meetings.

TripAdvisor users rated this property 5 out of 5

Highly recommend a beautiful atmosphere.

Renee B on Oct 29, 2024

Camila, Sam, Fernando, Abrham Chef KEVIN, Cori, Oscar, Cerviche Colking Class Was AMmazing the entertainment is Amazing. GREAT Staff.. Very friendly and personable food is amazing. Highly recommend. Music the pool Arabic classes are fun as well.

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