TripAdvisor Traveler Rating

This was our first time at Hardrock Cancun. We visited from April 29-May 6, 2026. Our family consisted of 2 adults and 4 young adults. We are Hall of Fame members so we had 2 butlers, Jessy and Susie. Jessy was amazing and always checked in to make sure everything was good and that we were having a great time. She arranged a wonderful private dinner for our family with Margarita and Carlos as our servers. She took care of a few issues that arose and made sure we were happy with how things were resolved. She was very attentive to our needs so that our family had an amazing time. We also had Susie. She was great. We had some good conversations about kids and she was very helpful in getting my young adults back out shopping for a second time. She always checked in with us to make sure everything was going smoothly and that we were having a great time. Margarita and Carlos gave great service. They made sure we were all happy and they checked on us and took care of us during this special dinner. The hotel was just big enough for a one week stay. It will be going under renovation in August and I look forward to seeing the updates to the rooms and restaurants. Some restaurants require new floor plans to accommodate people with disabilities-currently too many stairs. The bedrooms have weird configurations with the sinks and mirrors being outside of the shower/toilet area. It’s hard to get ready without disturbing people who are sleeping.

We enjoyed our visit very much as we always do. We come often and feel like the great people that work there are like friends. Our Butlers this time were Roberto and Susan (Susie). They went above and beyond to help out our whole family. They made sure all our needs were met and very friendly. We recommend them highly. Our waiters at Frida Carlos and Francisco are always our go to for breakfast because they are great. And of course another reason we go there is the wonderful entertainment, and the people that make it great.

Over the years we have enjoyed our time in all of the Hard Rock resorts. I felt a review was needed to provide perspective. A planned trip to celebrate school vacation and a completed tax season. This trip proved no different. A trip with our two school aged children has always been pointed to " more family friendly " resort locations. The Cancún location has always left the impression of party central for spring beakers and the like. Those options are there should you feel the need to tear a shirt off or embibe a bit too much. This trip was quite relaxing, great day trips/ sunset sailing and a chance for the younger kids to see what all the hype is about the former beach Palace resort. Our Butlers Susy and Jessie ( whom I recalled for a prior trip) handled our request as expected. Service is always great. ( just leave your pissy attitude behind your on vacation). Entertainment crew retained many old faces, Chris I look forward to seeing you in a new role as a butler you'll be great, Johnathan and your staff will be left in good hands. Willy, my family all appreciated the poolside facials and massage. Iran, I know you're looking for this review as I promised I'd write one for you. Spicy margarita with muddled jalapeño is not for the faint of heart. Food, well it hasn't changed in regards to offerings, but the menus do offer variety with house specials over the years. Always good quality. Yeah no Michelin stars here but the food is consistent and very good. Certainly what I would expect from an all inclusive resort. So where's the credit due come into play, well these folks have been operating in a facility that's probably older than myself. And yet they deliver an overall quality experience at a bargain price point. The ownership regards their staff as seen with the longevity of those who remain or are promoted to another location. So if your still reading this novel. Give the folks at Hard Rock Cancún a visit, they will be quite grateful. Drop them a tip while your at it, they work very hard and that's how they make a living. Looking forward to my next trip back in a newly renovated near 850Million dollar refresh coming early fall 2026. These folks got their stuff in order cannot wait for to see what the future holds. Thank you Hard rock family for all you do. This hopefully is a small recognition of the "credit due"!!!

Waowwwww best 40th birthday celebrations Margarita our own private server on the beach, romantic dinner banquet Very professional, friendly and kind lady. Absolutely perfect birthday Hotel & staff are fab

Thank you to Angel and Tacho on the Legendary deck for making our visit the absolute best it could be! Their service and genuine care for guests is second to none. They are the reason we keep coming back bavk!!