Hard Rock Hotel Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

16611 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Terribly outdated hotel

sarahsD1586WS on Jul 04, 2022

We stayed at Hard Rock Cancun at the recommendation of a travel agent and were extremely disappointed. The hotel is in desperate need of renovations, which are underway, but the low ceiling height cannot be changed. I’d recommend staying elsewhere for many reasons, including that the customer was almost never put first. We ended up staying at the JW Marriott next door on the last night and had a wonderful stay!

TripAdvisor users rated this property 5 out of 5


rebekahc617 on Jul 03, 2022

Travelled with my husband and another couple and were there for our 1 year anniversary. Was a fantastic stay from start to end. Service was incredible as we remember it from 9 years ago. There was always a member of staff close by and barely had to go to the bar ourselves. Hotel itself and rooms etc are still nicely decorated and clean however does need a bit of a redo, which could see they were starting while we were there so look forward to seeing when it’s finished Beach is lovely (bit narrow) and as it’s further north the seaweed isnt as bad as other places. Some days there was hardly any. Food was lovely - favourite restaurant was Zen and the burgers and pizzas outside near the pool will stay in my dreams forever! Buffet restaurant food was good for breakfast but didn’t rate for dinner. The omelette were divine! Spent a lot of time in the pool as was lovely and the vibe was great. Always a band or some form of entertainment in the pool in the day. Location is fab as only 15 mins from airport, and 15 mins to bars etc if you want to go out Overall would definitely stay again

TripAdvisor users rated this property 4 out of 5

Hard Rock Cancun

pamrI3674ZF (Strongsville, Ohio) on Jul 02, 2022

Let’s get right to the point… Weather was sunny and hot! We were very fortunate. They had rain early to mid June. We went last week of June and could not have asked for better weather. Pro's: all service, entertainment, bars, concierge Con’s: beach, restaurants The service from bellman, to bartenders, to waiters, to housekeeping, to concierge, poolside entertainment crew were all amazing. Special shout outs to Donnie and Ozzie at the pool- they made the poolside entertainment so much fun. Sebastian at the concierge desk was very informative and took the time to set up a rental car. Diego the bellman was so hard working and made our check out process very smooth. Housekeeping kept the rooms very clean and were very timely. The beach was narrow and the seaweed was excessive. Not much they can do about it. They do try and keep up with its removal. The restaurants were all subpar except for Zen, their Japanese cuisine, very fresh, great service. The Italian restaurant and Steakhouse had 90 minute wait times unless you got in before 6pm and after 930pm. None of the restaurants take reservations. The Hibachi tables can be reserved but it isn’t an easy process. The breakfast buffet was good. Dinner buffet very average. Room service menu had good variety and is available 24/7. Overall, I would give the HRH 8/10. If you want a lively atmosphere with great entertainment, this is the place for you. The live bands are fantastic. We are a 50 year old couple and we took our 18 yr old son and a friend to celebrate graduation. They had a great time as did we.

TripAdvisor users rated this property 5 out of 5

Hard rock vacation

angelicaaX3543RR on Jul 02, 2022

We loved our vacation. Service was excellent, Hector and Candyman were so helpful and cater to our service. Anything we needed, they were so generous and helped us. Carlos the waitress and the chef at Frida were always servicing us great food to enjoy our family together. We will be back because of the great service we received.

TripAdvisor users rated this property 5 out of 5

Reggie’s 60th Birthday

jasmineg2018 on Jul 02, 2022

The professional staff at Ciao have been amazing. The food is divine and the chef, Berto, and all other staff have been beautiful. We have experienced excellent cuisine and will be back. The best restaurant in the Hard Rock Hotel Cancun resort, they are truly blessed people. Thank you Ciao. - From your fellow American and Griffith Family

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