TripAdvisor Traveler Rating

Once again the staff at Hard Rock exceeded our expectations! This is our second year coming to this resort and it doesn't disappoint. Food and atmosphere is great. Also we had to the pleasure of having Jessy and Neto to accommodate our every need. This is my second year with Jessy. They both anticipated our needs and left all the decisions to them leaving us with a care free vacation. Highly recommend and ask for Jessy!

The Hard Rock Cancun (Itai) provided us with the wedding of my dreams. Our photographers with JJ Studio ( Miguel and Erika) made us feel comfortable right off the bat. They captured all our happiest memories on our wedding day. Our photographs and videos are incredible! We used James Mills for Dj services who also did an amazing job. Our 35 guests had the time of their lives during their stay. I highly recommend the Hard Rock Cancun for their entertainment and accommodating staff. The resort is FUN and clean. Entertainment every day and night. Food was great. Bartenders are wonderful. I can't wait to go back!

I’m here on day 4 of a ten day holiday and it’s been so bad I just want to go home! Our room is so damp that the sheets are always damp! It’s like sleeping in bedding that didn’t dry properly The air conditioning is leaking despite several attempts to fix it so when we come out of the shower we have dirty water dripping on us The room is dirty and very worn. The food is the worst I’ve ever eaten The drinks which are all meant to be top shelf are always out of stock so your all included alcohol is unknown brands! The worst thing is that despite having asked 7 times in the last 3 days to speak to a manager I’ve just been fobbed off telling me to complain to concierge! Who I had to write a complaint essay for!

Best week ever - our butlers Gerkyl and Alexis were fantastic. Absolutely the Best! They were very responsive to our requests and most importantly very personable and gave us many suggestions for the resort. They always sought us out for in -person communication and ensured we were booked for all the activities we requested. I strongly recommend you ask this team when you visit this hotel.

We had the most amazing vacay. The main reason was our amazing butlers Gerkyl and Alexis! Best butlers we have ever had. They always sought us out to ask if we needed anything. They made our reservations, gave us recommendations- they were so personable!!!! We also appreciated Oscar at the Oasis Island! He too, took great care of us. Can’t wait to come back again!