Hard Rock Hotel Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

17945 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Recent stay Jan. 2023

drjad (South Salem, New York) on Jan 25, 2023

Beautiful weather made up for the few disappointments in the quality of services when compared to years past. Not the same since COVID. I think the resorts are still using COVID as an excuse for reduced qualify and quantity of premium services. Example, they no longer provide a in room mini bar with sports. That now cost extra according to the female I spoke with when I tried to order this room service on the phone shortly after I arrived to my room from check-in.

TripAdvisor users rated this property 4 out of 5

Brilliant Resort for Music Lovers

Jimbles (London) on Jan 25, 2023

Brilliant stay at a fantastic resort that had most of what anyone could want with 3 or 4 places to eat onsite and a nightly stage show to keep you amused. Constant music playing around the site is great for me but some may tire of the noise however the music tracks selected were good. The activity teams were non-stop and the cleanliness of the place was A1 with food and drink available at anytime in the room. Strange to have a jacuzzi in the room but it was nice, unfortunately not all guests can avoid overspill... Great area but was unsettling to see Mexican Marines on the beach so there is a wonder over overall safety but the hotel resort is very secure. Staff were helpful and focused on their tasks and did their jobs well, I just wish some of the guests from the northern part of the continent were not so very loud. Great hotel, and great Hard Rock experience, just grab you essentials elsewhere from the hotel as the prices onsite are so very high...

TripAdvisor users rated this property 5 out of 5

HRHC rocks!!!

Yolanda L (Flower Mound, Texas) on Jan 25, 2023

We had a fantastic time at HRHC with 2 other couples that have now vacationed together 3 times. And we planned another trip to HRHC later this year because it surpassed all our expectations and the turquoise Caribbean Sea was so beautiful!

TripAdvisor users rated this property 5 out of 5

Best Resort in Cancun

bamertens89 on Jan 24, 2023

Amazing food, drinks and services. The view is amazing, the rooms are incredible and the staff are so polite and helpful. Rock Royalty is an absolute must if you are not a member it is 100% worth it. Ask for Danny she goes above and beyond and your experience will be extra amazing. Danny made us reservations for dinner, had our jacuzzi filled and turn down service nightly and made sure we had our lounge chairs saved for us in our favourite spot by the pool everyday ! She even spent extra hours on the phone arranging our shuttle to the airport home when no one else would!

TripAdvisor users rated this property 4 out of 5

Paradise at the pool

Kerry V on Jan 24, 2023

Great service at the Rock Royalty Pool on the third floor! Tancho and Seki were very friendly and helpful! They always helped us find good seating, moved the umbrellas as the sun rose and set, and even cleaned our sunglasses and offered us facials!

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