Pacific Monarch Condo

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 695 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    NOTHING like the pictures online

    Reviewed by Dian J() on Apr 26, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It should be illegal how differently this hotel is representing themselves on their website and what you actually get. Our room looked nothing like the pictures- instead it was furnished with mismatched thrift store finds. The sofa bed was stained, and the mattress was a 2 inch piece of cheap foam. My son woke up with bruises each morning from the bed frame poking through the mattress. We did not have the cooktop in the kitchen (however, we were provided with cooking pots, go figure) or a desk in the living area. The carpet in the hallways were worn and dirty. We did not receive beach chairs, tickets to the museum or chilled water as promised in their ads. While I understand that COVID may have changed the way things are handled now, they are still charging the full $25 “resort” fee each day. You also don’t get daily maid service. Again, I understand the limitations currently, but the pricing should reflect this. If I knew how run-down the room would have been beforehand, we would have booked a different hotel.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Value

    Value-3

    Enjoyed it but I have a suggestion

    Reviewed by swLUM(Honolulu) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I just stayed here with my partner two nights ago. As another reviewer says, you get what you pay for. For $100 more, you could stay in a place with updated, modern décor with a newer pool and jacuzzi. For $100 less, you could stay in a motel or possibly a youth hostel. So the Pacific Monarch is in that niche right in between. If you have to pay extra to get an oceanfront room on a high floor, it’s probably well worth it. You would get a great view, and I’ve found that the view makes a huge difference in the enjoyment of your hotel stay (I live in Hawaii and have done countless staycations in Waikiki). I did enjoy the lounge on the floor just below the rooftop pool. As others have mentioned, you have to be extremely rule-abiding with the parking, which costs $30 per night. The front desk clerk makes you read and sign a form with all the rules, she goes over the rules verbally, and there is a big sign in Japanese right where you pay for the parking permit, which I assume lists those rules again. And, there are signs posted around the parking garage saying that you MUST park within the lines, or you will be towed. What else can get your car towed? Placing your parking permit upside down in the windshield! I don’t mean having the slip face the wrong way so that no one can read the information, I mean turning it upside down so that the information shows, but it’s upside down. And of course, if you don’t tape it to the windshield and the slip falls down to a position where it can’t be read – YOU WILL BE TOWED. As I mentioned, I’ve stayed all over Waikiki, and almost no parking garage has rules this draconian. You can read another reviewer’s horrendous experience after he got his car towed (and his vacation ruined, and you can bet he will be telling everyone he knows about his ordeal). The hotel says the parking is run by “someone else” so they claim no responsibility - zero. That is a cop-out. The hotel could use their influence to contract with a different parking operator or a different tow company. There is no reason they have to be bullied into submission by the parking operators. I almost cancelled our reservation after reading about what happened to the poor guest who had his car towed – how many potential guests are they losing out on because of that one review? It’s pennywise and pound foolish, and not worth the bad publicity. Ease up on the rules, just a little, to be in line with almost every other parking garage in Waikiki.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great Experience

    Reviewed by darlenedc() on Apr 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was clean and perfect for our needs. The staff was always friendly and professional. We liked the extra measures they took to make us feel safe. We loved our stay and would definitely stay there again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Pretty Good!

    Reviewed by Mythicxxx() on Mar 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a good hotel in general, there were a few things that could be better like the quality of the pool water but the view at the top made up for that. The location was amazing though right next to the beach and had restaurants all around it. I would recommend this overall.

    Outdated

    Reviewed by Runner805() on Mar 17, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This hotel is outdated and old. The pictures are not accurate. The AC is an ancient wall unit that is barely adequate. We had it on high the whole time and it didn't get below 76 in the room. Our bathroom had ants. They cleaned to get rid of them but they came back a few hours later. The shower was tiny and gross. They do NOT have beach chairs which was disappointing. Bed was really uncomfortable. The kitchen had everything we needed. The staff is excellent and friendly. The location is great. However, I definitely would not stay here again.