The Mirage Hotel and Casino

I understand with COVID some dining establishments had to close however, this hotel was busy and packed on a Saturday night, You had 2 dining choices sushi or the steak house The Still could have been an option but it was closed for a private party. The normally open 24 hour coffee shops closes at 3pm. The only dining option was the snack shop which has overcooked food. So staying at this hotel you had to leave it to find dining options. Going across the street to MC D or Panda Express was a better alternative than the Snack shops food. Had a $50 dining credit could not use because nothing was open.

Very accommodating and excellent service in all areas. Food is excellent, great access to and from the Las Vegas Strip, and easy access to the freeways to travel to other parts of Las Vegas. The bell staff was also very professional, friendly, and helpful always. The check in process was smooth and easy, the dining options were all top quality food and wine too.

The rooms were extremely dirty. We got moved 3 different times each very dirty. After moving so many time we just stayed in the third room. The restaurant close very very early or are packed and can’t take you. On the other hand the front desk was very nice when handling our room situation and all of the mirage employees were very polite.

We love the Mirage but upon check in our room looked like it wasn’t cleaned thoroughly and appeared someone had possibly taken a nap in the made bed. However, it was quickly handled. Key cards were transferred over in the moment and our bellman helped us get situated in the reassigned room before he left. I’m only giving an average for room as the first one was bad and the new one was good.

The pool was too cold for anyone to go Even the in pool lifeguard got too cold and had to end their shift early Our daughter got too cold and we couldn’t take her in anymore Also you can’t store any personal items in a fridge which was hard since we had babies with us who need milk And room service is only 9am to 3pm so limited. And concierge, room service, and show bookings all didn’t answer the phone In fact most of the time it was impossible to reach staff from the room at all. Very weird