Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3308 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Ms

    Reviewed by Yanelis R B() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had an amazing time. The staff was kind and helpful. I think the extra pool was a great plus and gave us a chance to relax. It gets very crowded though during the middle of the day. Why is it a 200 character minimum

    Horrible Experience

    Reviewed by Idierys() on Jul 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Horrible Experience, Do Not Book This Hotel. The buildings and rooms are old and deteriorated. The hotel is nasty, with leaky faucets, musty smells, dirty showers and A/C vents. The staff is very unprofessional and the people that stay there were low class people of all races. Wish I could have cancelled when we got there, but reserved through a third party and we were stuck. Do not book this hotel.

    Dont buy Disney and Universal tickets here

    Reviewed by Allan W() on Jul 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We wanted to buy some tickets for Disney and Universal in their information desk. The lady gave us an offer with some discount. We just had to pick up the tickets in another hotel but to get the discount we just had to use a few hours at this hotel. When we arrived to the hotel it was a cover up for selling time share units. We cancelled the tickets and bought them ourselves at the gates to the parks and got them to same price. How can the hotel sell tickets like this??? Worst scam ever.

    Musty Hotel 6

    Reviewed by Mai L() on Jul 08, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Place is dirty and dusty with a musty smell. Guest service is good but system was down and place needs a makeover. They need to tear the motel down and build a real resort. Price you pay is high considering the rooms are like a motel 6 with roaches.

    RESERVATIONS

    Reviewed by CrystalBeachMom(FL) on Jul 06, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I'd give them a ZERO if I could!!!! What a fuster cluck!!!! I tried making a reservation online on the evening of June 18 at 10:30 pm. Somehow, someway, the system jumped from July 18 the date we wanted to stay to June 18 that very night, charging my card that night as a "no show" I called the very next morning and explained the situation to a person at the front desk. "Oh I see, I understand, and she changed my reservation, SHE SAID to the correct July 18, an email to follow with my confirmation number. Three days later, no email. I have called and called and talked to reservations and the front desk, I have no reservation, only the no show. WHY would I make a reservation for that day at 10:30 at night??? Meanwhile, my credit card has been charged. Promises of return calls from a manager named George in reservations have never been kept. AND, every time I call, their reservation system is down. It's been down for weeks. HOW do they check people in and out if their reservation system is down??? So now I"m out $102.46??!!!! I'm so angry. All I wanted to do was take my grandchildren to Orlando and let them have some fun. No good deed goes unpunished.

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