Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3490 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Hotel!

    Reviewed by breg0322() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel has been amazing. Great location with alot of stuff to do off the strip hotel is located on. Coco key hotel is a great family spot with waterpark, arcades, giftshops and more. Special thanks to Liam, Jessica and the security guy. My daughter cut her foot and they searched for about 10 minutes looking for bandaids for her and mission accomplished!! They were so caring and sweet! Also thanks for the birthday wishes ?? If we come back to Florida this is definitely where we will be staying again!!!

    Rooms are ok

    Reviewed by ggna42() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Rooms are ok. Water park, pools and arcade were nice. My son enjoyed it very much. Upon arrival I was very disappointed with the front desk management and room housekeeping. It was not what I expect but thankfully Denise from housekeeping and her staff Daniel and Carla personally cleaned and inspected my room. Denise was really amazing with us, she even left a gift for my son on top of his bed. Enjoyed my stayed for the most part.

    Outstanding customer service!

    Reviewed by R0bynAtt() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I had to give this place four stars because although it wasn’t anything luxurious the price was amazing for all that we got. It was a clean room with no luxuries which we expected. What I have to say about this place is that we had a spectacular time. We had some things that weren’t perfect about staying here. But Muhammad who is the hotel manager went above and beyond to make those things seem like they were nothing. If it wasn’t for him we might not be coming back but because of him and because he cared about our experience with our stay, we will be coming back next year. Not to mention the fact that we had great company in the other guests that decided to stay here and we practically had the pools and water park to ourselves! Give this place a try. You will be glad that you did!

    Disgusting hotel

    Reviewed by jordanaL2661BV() on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel was the grossest I’ve ever stayed in. It smells horrible, even the towels they give you smell like mildew. They charge a $32 a night resort fee that is only mentioned in the small print. In addition, I woke up to find an angry red rash on both of my feet after sleeping in the beds, indicative of possible bug bites. I would wake up feeling sick from all of the mildew and possible mold in the room. Management is less than helpful, shown by the generic comments they leave on trip advisor posts. It looks cheap at first, but with the additional fee upon check in there are much nicer places to stay.

    DO NOT STAY HERE

    Reviewed by mary g(Oswego, Illinois) on Jan 10, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Had absolutely no hot water for our entire stay of 7 days. Thankfully one of my girlfriends was staying at the hotel next door so we were able to shower with warm water for 3 days but then freezing cold showers the rest of the time. The front desk kept saying someone was fixing it and sending maintenance to our room but nothing got fixed. Finally on our last night the engineer figured out it was apparently a sensor problem the whole time. They credited two small credits to us but in my opinion we should get a full refund because hot water is a standard thing that should come with a hotel stay. Also the carpets were so filthy dirty that our socks and feet were black from walking on them. Absolutely ridiculous! We will never stay there again!