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Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

  • Hotel

Please note

The Hard Rock Hotel Riviera Maya is in the process of constructing a new waterpark that will be adjacent to Woodward's Wrecktangle. The current construction site operates daily from 9:00 a.m. to 5:00 p.m. and noise can be expected. This project does not affect or restrict access to any areas at the hotel and is set to conclude October 2018.

Hotel reviews summary

Overview

Just off the azure waters of the Caribbean Sea, the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Little Big Club™ and teen activities, or channel your inner awesome and head to Heaven — an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!

Added value

Added Value:

Receive up to $3,600 in resort credit per week. Click here for details.

Inclusions

  • Daily activities
  • Round-trip airport transfers
  • Nightly entertainment
  • 24 hour room service
  • Intro scuba lessons in the pool
  • See included meal plans
  • All taxes

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Rooms

All rooms include:

  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV
  • Personal Liquor Dispenser

Select a room type:

Deluxe Gold includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Resort view
  • 482 square feet
  • Minimum 1 adult, maximum 4 adults
  • Maximum 3 children
  • No more than 4 guests in the room
  • Balcony
  • Climate control
  • Jetted tub
  • Seating area
  • Unlimited Wifi
  • Long distance phone calls to the US and Canada
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Deluxe Gold King

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Deluxe Gold Double

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Deluxe Gold bathroom

Deluxe Family Room includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Resort view
  • 428 square feet
  • Maximum 4 adults
  • Maximum 4 children
  • No more than 6 guests in the room
  • Balcony
  • Climate control
  • Jetted tub
  • Seating area
  • Two connecting rooms with personal liquor dispenser and an adult minibar with soda, bottled water and domestic beer
  • Xbox 360, DVD player and kid's room service menu, L'Oreal Kids Bath and kid friendly minibar with snacks, juices, soda and candies and chocolate milk.
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Deluxe Family Room

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Deluxe Family Room bathroom

Deluxe Gold – Adults only includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Resort view
  • 482 square feet
  • Minimum 1 adult
  • No more than 4 guests in the room
  • Balcony
  • Climate control
  • Jetted tub
  • Seating area
Image showcasing Deluxe Gold  – Adults only

Deluxe Gold – Adults only

Deluxe Diamond – Adults only includes:

Room includes:

  • 1 king bed
  • Pool view
  • 482 square feet
  • Maximum 2 adults
  • No more than 2 guests in the room
  • Balcony
  • Climate control
  • Jetted tub
  • Seating area
  • Exclusive phone concierge service and select in-room dining menu
  • Private check-in, late check-out and early check-in subject to availability
Image showcasing Deluxe Diamond  – Adults only

Deluxe Diamond – Adults only

Deluxe Platinum Sky Terrace – Adults only includes:

Room includes:

  • 1 king bed
  • Ocean view
  • 964 square feet
  • Maximum 2 adults
  • No more than 2 guests in the room
  • Balcony
  • Climate control
  • Jetted tub
  • Seating area
  • Access to a private sky terrace, lounge chairs, and hot tub
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Deluxe Platinum Sky Terrace Suite - Adults only

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Deluxe Platinum Sky Terrace - Adults only

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Deluxe Platinum Sky Terrace bathroom

Amenities & activities

  • Elevators
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services ($)
  • Children’s pool
  • Playground

Kids Club

 -

Open from: 8:00 a.m. to 9:00 p.m.

Age range: 2 to 11

Woodward Riviera Maya ($)

Enjoy indoor skateboarding, BMX biking, trampolines and foam pits, parkour, practice cheer, hip hop dance, and an interactive digital media space. This 20,000 sq. ft. shrine to lifestyle sports is open to Hard Rock Hotel Riviera Maya guests – as well as nonguests - age 7+

    The age range below will determine the quantity of children during booking.

  • Children ages: 4 to 12
Type Amenities

Lobby Bar

  • Bar
  • Lobby bar

Swim Up Bar

  • Bar
  • Swim-up bar
  • Open air

Pool Bar

  • Bar
  • Pool bar
  • Open air

Beach Bar

  • Bar
  • Beach bar
  • Open air

Lounge

  • Bar
  • Lounge
  • Live music
  • Open air

Wine/Martini Bar

  • Bar
  • Wine/martini bar
  • Bottle service
  • Live music

Music Lounge

  • Bar
  • Music lounge
  • Dance floor
  • Live music

Heaven

  • Nightclub
  • Dance floor
  • Live DJs

Entertainment

  • See the Show

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • In room wired
  • Business centre
Type of restaurant Type of cuisine Open for Additional information

The Market

  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch

Pizzeto

  • Snack bar
  • Italian
  • Lunch

Frida

  • À la carte
  • Mexican
  • Dinner

Ipanema

  • À la carte
  • International
  • Dinner

Zen

  • À la carte
  • Asian
  • Dinner

Toro (Heaven Section - Adults Only)

  • À la carte
  • Grill/steak house
  • Dinner
  • Lunch

Ciao (Heaven Section - Adults Only)

  • À la carte
  • Italian
  • Dinner

Le Petit Cochon (Heaven Section – Adults Only)

  • À la carte
  • French
  • Dinner

Caffeto

  • Snack bar
  • Coffee and pastries
  • Breakfast

Float

  • Snack bar
  • Coffee and pastries
  • Snacks

Dive

  • Snack bar
  • Coffee and pastries
  • Snacks

Los Gallos (Heaven Section - Adults Only)

  • À la carte
  • Mexican
  • Dinner
  • Rooms: 1264
  • Renovated in: 2013
  • Eco-friendly hotel
  • Fitness centre: On site
  • Fitness classes: On site
  • Salon: On site ($)
  • Sauna steam room: On site ($)
  • Spa: On site ($)
  • Spa treatments: On site ($)
  • Water aerobics
  • Water circuit

Km. 72 Carretera Cancun-Tulum

Riviera Maya

Riviera Maya, Mexico 77710

+52.984.875.1100

75 km from  CUN

  • Beach front
  • Private beach
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks
    • Unlimited international and domestic drinks

Pools

  • Jetted pools: 5
  • Kids' pools: 1
  • Outdoor pools: 6
  • Cabanas: Included
  • Water slides: Included
  • Waterpark: Included

Water sports

  • Non-motorized watersports: On site
  • Snorkeling: On site

Other sports

  • Aerobics: On site
  • Bicycles: On site
  • Climbing wall: On site
  • Tennis courts: On site

Other activities

  • Beach activities: On site
  • Daily activities: On site
  • Games room: On site
  • Nightly entertainment: On site
  • Woodward Riviera Maya: Enjoy indoor skateboarding, BMX biking, trampolines and foam pits, parkour, practice cheer, hip hop dance, and an interactive digital media space. This 20,000 sq. ft. shrine to lifestyle sports is open to Hard Rock Hotel Riviera Maya guests – as well as nonguests - age 7+ ($)
  • 24 hour front desk
  • ATM ($)
  • Baggage check
  • Business centre
  • Catholic wedding chapel ($)
  • Currency exchange ($)
  • Dry cleaning ($)
  • Gift shop ($)
  • Grocery items ($)
  • Laundry facilities ($)
  • Laundry services ($)
  • Medical services available ($)
  • Medical services onsite ($)
  • Meeting facilities ($)
  • Multilingual staff
  • Parking ($)
  • Photo shop ($)
  • Shopping onsite ($)
  • Tour desk
  • Valet parking ($)
  • Wedding chapel ($)
  • Wedding facilities ($)
  • Safety deposit box