TripAdvisor Traveler Rating

I was part of a women's group, all experiencing Belize for the first time. We were all so pleased with the Itz'ana.... the interior and exterior atmosphere was exactly what one expects at a tropical resort, the rooms were comfortable and clean, the food was delicious, but most of all, the personal care ALL staff members showed us throughout the week - from desk staff to housekeeping to facilities maintenance.... every single person... were helpful and friendly.

We had a great stay! First time traveling as hosts here for 15 women traveling solo. The whole experience exceeded our expectations! Deborah was great to work with. The staff all took the time to know our names & we rebooked for next year. The tours we did through the resort were all too notch as well.

Really nice midsize resort with everything you need. Good restaurant, super comfortable pool, and nice beach. We were in a standard room and it was quite nice. The bathrooms could get an update but they were still nice.

We stayed for a week and enjoyed it. The rooms are great with comfy beds and excellent quality bed linen and pillows. The pool is possibly the best I have ever swum in - it is stunning, huge and a wonderful temperature - an absolute joy to be in. There is not much of a beach due to erosion, however what is there is nice and sandy. They need to invest in more sun loungers on the beach however as they only had two loungers and one daybed for a large hotel which is not enough. Yes they had some beanbags but who wants to lie on a beanbag?! The service at the hotel is very hit and miss. If you get the right server you have a good experience, however, the majority of the time I would say that the service is a bit chaotic and not to the standard I would expect from a quality hotel. Staff forgot about orders twice in one week and we were not the only ones to suffer with this issue. One day there were no pool towels at all for the entire day. So would I recommend this hotel? Yes for the facilities and location, no for the service. The food is average so we went into town most nights on the shuttle which is very efficient (but chargeable).

Amazing trip with amazing staff! Had a great family vacation! 100% would recommend for everyone!