We wanted to like Itz'ana more than we did. The hotel itself is absolutely beautiful and stunning with a perfect setting. The bartenders and wait staff were so friendly and great.
But something was missing. First off, I think the front desk and concierge need more help or more resources. Pretty much everything we asked for they seemed like they wanted to help but the hotel couldn't (like an early breakfast because we had to get on the road early, or recommendations for dinner or a spa in town.)
Also, the really cool bar they are famous for was closed
for construction while we were there. I know construction can be unavoidable, but some locals in town told us the bar is like never open anymore because of staffing issues.
One final gripe, the massages cost upward of $200 for 90 minutes. That's more expensive than NYC, SF, and LA. I simply cannot understand why they would be so expensive, especially since the massage room is just a converted hotel room.
Feb 11, 2024
I wanted to love Itz'ana. I'm a solo traveler and love to explore new places. I chose Placencia and in particular Itz'ana after reading an article of a solo traveler who suggested the resort. While the staff were superb, there are some items that beg attention and have made me reconsider ever staying at Itz'ana again. My room had mold in the bathroom ceiling and the hotel room itself needed a bit of updating (a few light bulbs went out and the terrace was not usable at light because the bulbs were out). As friendly as the concierge staff were, they weren't well versed in the amenities and activities organized by the resort. The few interactions that left a bad taste for me were a time when a person I assume was a manager let a guest know about drummers, but completely ignored me so I just walked over and asked the guest. There was another event going on and one staff member let a couple know, but didn't say a word to me. It felt odd... lastly, it was my birthday and I had let some staff know. Normally, resorts will do a nice gesture like leave flowers in your room or give you a birthday dessert, but nothing. I appreciate thoughtfulness and engagement and Itz'ana is unfortunately lacking in that department and that feels like a management challenge. The one area of strength is the staff who were were incredibly kind and helpful.
Jan 30, 2024
Bathroom and toilet were smelly and disgusting. During my stay, there were two sewage overflows that filled the bath area and one of the toilet facility. Maintenance came and cleaned but the smelly water came by later in the evening.
The most amazing experience in belize!
Jan 28, 2024
My stay at itzana placencia exceeded beyond my expectations! From the moment I arrived I was greeted, my room was ready and given a tour of the beautiful resort! Mark escorted me around and explained everything I would need for my stay to be amazing! Even showed me the speak easy upstairs. Words can't describe my stay! The service, the staff, the food, drinks the beautiful resort of placencia! This by far was the best part of me being in belize for 19 days of my unbelizable bday trip!! Also thank you to Richard and Vendatta!!! Mark you deserve the best recognition your service was outstanding for my 5 day stay! The best part was the amazing pool and bar! Simply the best resort! A resort may be amazing, however service is everything! Thank you for ending my birthday trip in paradise!
Highly disappointing anniversary stay.
Jan 18, 2024
Never going back again! ??
2: lost ID
3: dirty bathroom
4: AC didn’t work
5: staff entering without knocking or asking
Hear me out:
My husband and I booked a night stay here to do a quick anniversary celebration. We have two kiddos and brought them along.
First off after we checked in and shown to our hot stuffy room. “Oh the AC mustn’t be working” they say. A worker eventually came and started banging around outside.
I went into the bathroom and there was hair all over the floor, but thought ok this is supposed to be a luxurious place. Surely it can’t get worse…
It’s was stifling hot, my Littles needed naps, finally got them about to sleep and guess what? The door just starts popping open and the young man coming in to “see if the AC works now”. No knocking, nothing! Just welcoming himself. And idk other than he had a room card or something. Each time he did that the children woke back up and I got to restart. Happened atleast 4 times!
My husband did go to the front desk and told them about the AC over two hours after check in, and all they said was, “ we’ll talk to the manager”. Never heard anymore. ?????
By 6 o’clock we were exhausted. But realized they had never returned my husband’s drivers license(one that is super hard to get replaced if lost) so back to front desk on the way to dinner. And it was no where to be found. They had lost his ID. After a long search of the office it was found behind the printer. Whew!
Now for dinner, we got seated…and waited…and waited…people that arrived long after us were being served… finally the “hostess” was sent to care for us. We never did get a server that night.
Seeing the chef in n out of the kitchen patting down a dog in between peoples meals def wasn’t a highlight.
Kiddos in bed and time for a relaxing shower… just kidding! As a scorpion ?? came out of the drain to join me. Got me thinking, when was this room last used? Or cleaned properly?
If it hadn’t been late by then I’d have packed up n went elsewhere.
If the staff had atleast seemed to care about it all, it’d have went down a little better perhaps. But most of them were rather rude, and we left very disappointed with our experience.
Only positive thing is the beach is beautiful.