TripAdvisor Traveler Rating

Itz'ana is a beautiful spot on the water. JD at the bar went above and beyond to put the Green Bay Packers v. Chicago Bears game on for us. The bar staff is exceptional, being interesting, helpful and fun. They make great drinks, too. The pool is lovely! Although we had a few service issues at check-in and a few other experiences, the manager went above and beyond to make everything perfect! We also used the spa for massages. Also fantastic

This hotel has so much potential. Their main building, called the Great House is beautiful - styled in Caribbean colonial vibes. My room was much more basic and showed some signs of aging. Their beachfront suites seemed much nicer from the outside though I never got a chance to take a look inside. The property is really nice, complete with a huge infinity pool, well maintained sandy beach, and plenty of nice touches - bonfires, corn hole, standup paddle boards, kayaks, etc. Service was mixed. Some of the staff was really friendly. Some seemed completely indifferent. That was disappointing. The resort is a 15 min drive from Placencia Village. My biggest complaint was that I had construction in front of my room the whole time. Extremely loud sawing, drilling, and hammering began at 8am in the morning and went through the entire day. Hopefully if you come, you won't have to deal with this unpleasant disturbance.

The stay was amazing and very informative, the property itself was beautiful and wonderfully maintained Janelle was an amazing hostess and answered all my questions

Everything about my stay was wonderful! The front desk and driver were so helpful and friendly! The whole property is flawless and my room was really nice as well; will definitely be coming back sometime!

Wonderful Stay at Itz’ana! Our stay at Itz’ana was absolutely amazing! The views, food, and atmosphere were all perfect. Huge thanks to Janelle and Angelica for their warm hospitality , they made us feel right at home and went above and beyond in every way. We’re already looking forward to coming back!