Pineapple Beach Club Antigua reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

5628 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

"There are places I'll remember..."

PBCfan (New Jersey) on Jan 29, 2023

When we first came to PBC, that bougainvillea bush by the beach was little. It has weathered hurricanes & continued to grow & bloom defiantly over the years. After 31 years of coming here, we consider it an old friend & worth mentioning. We took a cab from the airport. The driver must have learned to drive from our brother-in-law - we should have taken Dramamine. Reception was a breeze. Cold hand towels & rum punch or fruit punch were offered. They gave us 2 card keys & the safe key & lock. Amber, you rock, as always. We got the room we requested. We also requested 2 table lamps (rooms are dark) & 2 trash cans. They had 2 bottles of water (refill these at all bars), coffee, tea bags, sugar/sweetener, creamer, coffee maker, 2 coffee mugs, 2 spoons, 2 glasses but no kettle. The bathroom was stocked with shampoo, conditioner, body wash, lotion, bar of soap at the sink, box of tissues, extra T.p. & towels. I just wish they had 2 blue beach towels in the room on arrival like they had before. The room phone, triple display bedside clock, AC, ceiling fan & flat screen TV worked & it even had HBO & other channels. housekeeping was every other day. there is an iron with ironing board & laundry & pressing price list & laundry bag in the closet. There is a towel bar on the wall outside the room; don;t hang your towels on the balcony railing. Now about the door lock - turn the door lock (see photo) from the vertical position to the horizontal position to lock the door at night; in the morning, turn the lock back to the vertical position before leaving the room. If you don't do this, your card key won't work when you try to enter your room & you'll have to have Reception unlock it. On Fri,. Jan. 20th at 0715, we were in our room when we felt a small earthquake. No damage reported. The resort was full, with guests of different age ranges & different decibel levels. the food was better & plentiful, with different theme nights, Caribbean dishes & of course, Jo-Ann & her magic spatula at breakfast. The snack bar changes their menu - we miss the fish tacos & chicken salad wraps & fully-loaded nachos. the SherryAnn burger with fries & onion rings was still there, along with hot dogs, pizza & veggie wraps. the main restaurant, the Topaz, is open for all 3 meals & is buffet-style, does not require reservations but you have to wait to be seated, which oftentimes results in a line. Delanie is her usual Energizer Bunny self. I had to alert her to the arrival of her problem child, my husband. The entrees are behind plexiglass & the server places your choices on a plate, cafeteria-style. The tortilla chips with toppings of your choice: melted cheese, sour cream, salsa, guacamole & black olives; salads, soups (love the crab chowder), cereals, breads, fruit juices & desserts are self-serve. Fruit was present with every meal at the Topaz: pineapple, honeydew, cantaloupe, watermelon, grapes, even papaya & guava. It was fun to try the desserts that were not labeled. Coffee, tea & water are brought to your table. The Chef Pietro restaurant was open for dinner on certain nights with a better menu. the Pineapple Grill is undergoing renovations (see photo) but their dinner menu was available on certain nights at the Chef Pietro restaurant. Menus are posted by the Topaz. Reservations are required for both restaurants & can be made 24 hours prior at Guest Services (main lobby) which opens at 0830. Again, there's a line. The Coffee Shop in an all-inclusive is genius. Open from 0630 to 1800, it offers coffee concoctions, teas (love the lemon/ginger), ice cream & pastries. It also sells coffee mugs & packages coffees. Say hello to the lovely Renee. The gift shop has pineapple Beach Club baseball caps. I wish they had more colors available like they had in years past. Prices are reasonable. You can charge your purchases to your room. The Outhouse has kept its unique charm - look up, look around, leave your sign (they can provide a piece of wood & a Sharpie), have lunch (BBQ ribs, chicken, fish, salads, corn, beer, sodas) except Sundays, get hitched, take photos, try to spot a mongoose or 2, exhale. They have restrooms up there, too. I you don't want to walk up, staff will take you up in a golf cart. The beach is a Goldilocks beach, the setting for volleyball, bocce ball, horseshoes, cricket, photos, reading the latest bestseller. White beach canopies are also available for shade. There are 5 round, anchored, floating hammocks. blue beach towels can be obtained from the towel closets by the Aqua Bar & main pool. Used beach towel bins are also in the same areas. There are restrooms by the Aqua Bar. Two days before we left, the seaweed rolled in, but it wasn't as bad as last year & the staff did quick work of raking & carting it off. Non-motorized watersports are free & available on Sun., Tues., Wed., & Fri., with kayaks, Hobie Cats, paddle boards, flotation vests. They don't provide snorkeling equipment - bring your own or purchase them from the gift shop. Stroll down to the far end of the beach & feed the fish with white bread liberated from breakfast. There is beach service most mornings, but the Aqua Bar is nearby. Say hello to the lovely Maritza. There are 2 other bars - the Sly Mongoose, main bar with Sonia, who has been with PBC a long time & the Tickled Turtle Bar by the Pool Terrace rooms. The day's activities & night's entertainment are listed on the blackboard in the main lobby (see photo) by the restrooms, Tour Desk, Library & pool & foosball tables: jewelry-making, bingo, trivia, pop the balloon, coconut bowling, corn hole on the beach by the main lobby. FYI, there are restrooms between the main pool & the Waterfront rooms. The Manager's cocktail party is on Mondays at 1700 by the garden gazebo. Attend to win rpizes & meet staff & management; congrats to Sanjay Ambrose, M.D. (Managing Director). Fridays is beach BBQ night by the main pool & the menu was excellent. PBC has an air-conditioned gym, tennis courts & pickleball court. This review is not complete without mentioning Kevin, the hardest working man in the Caribbean, imo. He was 16 when we first met him. Like the bougainvillea bush, he has weathered changes, survived & thrived. It is no accident that I am a grateful PBCfan.

TripAdvisor users rated this property 4 out of 5

Love it but mosquitos!!

K7828NOdavide on Jan 28, 2023

Great resort Our second visit. Can’t recommend any higher BUT their problem with the mosquitos is massive ,everybody’s been bitten some wielding blisters. Not enough done about it. Would it put us returning? Possibly !!! This was written before Covid, I forgot to send it. Three years later , we returned. it’s still a major problem. The hotel won’t do anything about it. They don’t even sell mosquitoe deterants They don’t spray the foliage around the hotel to keep them under control. You ask the staff at the resort shop if they could order some. Their faces were blank. This rant is for the chairman Mr Robert Barret of Elite Island Resorts. When I pay close to 10K , I really don’t want to go home with more Mossi scars than suntan. Room 209

TripAdvisor users rated this property 3 out of 5

Love beer pong? This place is for you!

constablegal (New York) on Jan 25, 2023

We did not know what to expect from the photos of the rooms but were concerned. Certainly, they were clean, we discovered, but they were far from luxurious. In fact, it was time to renovate; the rooms felt very dated. The bathroom sink was missing its stopper, for example. Our friends, in another room, were unable to open the door to their room when they got there - it was somehow defective - and the shower curtain didn't reach the floor, allowing a flood. Right now, food is available buffet style at one restaurant, which is where all three meals are available, and there really is only one restaurant, as the building that houses the Pineapple Grill is being rebuilt. So we ate essentially at the same space four nights in a row - two for Italian food, and two for the grill! Towels for the pools and the beach were at a premium; there often were non available, and the staff did not regularly remove the used towels from the lounges. If you are a lap swimmer, there isn't a great place to do that - you can fashion sa swim in the main pool, but it's not easy to do. We did like our room location - facing the water and very private. There are waves on this side of the island. Beachfront rooms are not private, and some face the volleyball court and a very active beach. The best part of the visit, other than hanging with our friends, was the friendliness of the staff. Privileges are available across the street at Verandah - sign up 48 hours in advance - where Pineapple guests can have lunch and spend the day or go for dinner. Verandah is a world away - much bigger, families, and renovated with one super large pool, and a smaller pool at one of its beaches. Unlike Pineapple, Verandah is on the bay, so the water is much quieter - no waves. We did walk into a room that was being cleaned - bigger and up to date. And there is plenty of room there to swim laps. There certainly are activities at PBC: a silly water exercise class that really isn't exercise; BINGO; beer pong, among others. So if that's your thing, then PBC is your place. And we did take a lovely trip to Green Island to go snorkeling with Captain Roberts - he was a great driver over some very high waves. We had a good time - loved the Coffee Shop at PBC and its tasty offerings - but....

TripAdvisor users rated this property 5 out of 5

The wedding ‘party’ crew

lrw1003 (Clacton-on-Sea, United Kingdom) on Jan 25, 2023

Currently waiting to go home from Pineapple Beach and don’t want to leave. From the moment we walked in we were greeted with smiley faces and cold flannels to cool down. The rooms were well kept and spacious and the food was lovely, for breakfast lunch and dinner. There was lots of activities to take part in and we were never bored. The most beautiful beaches and pools too, which were all just a few steps away from the bar. We were a party of 15 here for a wedding and the whole day was just so beautiful. Whilst we were here we just fell in love with the staff! A special shout out to Ashley, Daquan, Ann-Marie, Sanjay, Neil, Brandon, Ali, Glen, they all made our trip so much better and we will always stay in touch (and hopefully return to see them) Highly recommend this beautiful hotel, hopefully we will all return soon to party ??

TripAdvisor users rated this property 2 out of 5

Wow, unbelievably bad. Beware!!

Leslie N on Jan 24, 2023

Bad, and more bad... I came for a relaxing Christmas holiday and not only had a bad experience with the property and staff, but I am still trying to get money refunded. I booked the trip for 9 days. Wishing 48 hours of arriving, I was trying to leave the resort. I was in 2 rooms over 9 days. Housekeeping came 2 times in 9 days. No mini bar. No room service. Broken lamps, moldy black out curtains, badly stained floors, exposed wires, broken tile, trash under bed when I checked in, exposed nails, furniture so dusty I could write my initials in the dust, and unhelpful management as far as sorting out the problems. By the 4 day, the COO, the head of housekeeping, and the head of reception all came to the room to see the problems. I was moved to another room, but still no housekeeping service, wifi was poor at best, dirty dishes stacked up for days, given 2 towels and told to "reuse them" over and over, the hairdryer blew up while using it, and many more issues. I begged them to help me either leave the island or move me to a different resort, but they were uninterested in doing so. I was on the phone with Amex daily trying to get them to work things out with the resort, but PBC basically said, NOPE, no refund and won't help. The thing that really surprised me was the fact that PBC kept telling Amex that I was "happy and satisfied". Obviously I'm not. I am writing this to warn others. It was not completely renovated in 2020, there are not 5 restaurants on the property, and it is not what they advertise. The best thing I can say about my vacation is the drinks were good. And I needed a good drink after dealing with PBC for hours everyday for more than half of my 9 day trip. Buyer beware.

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