TripAdvisor Traveler Rating

Just returned from 2weeks at Pineapple Beach Club. This is a return visit after 8 years so buckle up cos it’s lengthy. Booked a private transfer on arrival which broke down 10 minutes from the hotel. Waited for 1 hour on a deserted unlit road for a replacement which eventually arrived. On arrival at the resort we relayed this experience and the reception offered me a free spa treatment as compensation. We booked an ocean view room which was at the top of a steep hill reached by about 100 wooden steps or a golf buggy ride. Now I’m a lady of 74 years with osteoarthritis in my leg so this wasn’t ideal. The next day we requested moving and they arranged this the same day so full marks for that. The only room available was a garden view, cheaper than we paid for but a stones throw from the beach so we opted for this. A couple of days later I went to look at the Spa but no one was there so I Left but fell down the steps onto the concrete path. A passing couple picked me up and the resort doctor came to check on me. We had a lovely letter from the resort manager who also phoned a few days later to enquire how I was. The Resort: There was quite a bit of building work going on and they closed the infinity pool for a week. This could perhaps have been done earlier in the year when it was off season. The themed restaurants were ok - we preferred the Italian but the Orchid left us cold. There was a cover charge of $40 per person and wouldn’t say it was worth it. The Topaz buffet was good. Entertainment at night wasn’t very good. A few decent singers would have been an asset. The staff are lovely. Anella on the beach and Kyle were great and Judith and Arlene in Topaz restaurant. The wildlife was amazing. Can’t not mention Marvin on the beach who remembered us. We would recommend this resort to our friends and would definitely go again. The flight back was rubbish. We paid for premier class with Virgin but there was no duty free trolley, drinks offered once then you had to help yourself and the meal was inedible. Mr Branson himself was on the plane in business class so trust his meal was better than ours.

We were told the resort renovations would be completed before we arrived on Nov 1 st. I asked about this just a few days before we left and we were assured there would be no renos taking place and all would be completed. We arrived to find that the buffet was no where near completed and some of the rooms near the Beach area were also not even close to being finished. We arrived on a Saturday and the buffet was finally finished on the Wednesday evening. We were also told we could use their sister resort for dinners as well as use their pickleball facilities at night because they had lights for their courts. Once we arrived we were told no passes to use the courts or the restaurants would be given. We were completely lied to about both of these and we had cancellation insurance that would have allowed us to cancel even the day of the flights had we wanted to do so. We felt we would not need to do that since they said all the renos would be completed. Needless to say we feel very cheated to have paid over 6,000$ for a vacation that was not worth half that amount. Renos were still being completed even after we left so we feel people should be made aware of how poorly this place treats its guests. Once they have your hard earned money they really do not care. It was very unsafe with all the renos being done and feel the whole location should have been closed until the renos were completely finished. In my opinion if you are booking at PINEAPPLE BEACH ANTIGUA please be aware they will not treat you well after they have your money. We were not even allowed to have cans of pop in our rooms, they would give yo some of the can in your glass and they said they were instructed NOT to give out cans to guests. This is an all inclusive and to have pop in our rooms we had to go to the gift shop and purchase it.

Arrived Nov 2nd for 1 week. Had I known they were under major renovations I would have cancelled. I can never recommend a place when they are not upfront AND deceitful. Major construction around the pool areas; which you also had to walk through to get to the lunch area. There was no lounge/bar area or buffet; so dinner reservations were required, and good luck getting through to guest services. Both the buffet and new bar opened half way through our trip. We only had the small Aqua bar which was staffed by one person. My initial ocean front room was a far cry from their online photos. Had 3 room changes. At the other end of the beach they were doing room renovations so lots of noise there to deal with as well. I live in a major city with lots of construction. Went from one construction zone to another. The sad part is I had to pay to go! No promised day passes to its sister property The Veranda either. Money down the drain

If you are looking for a true relaxing vacation this is your place!! Amazing ammenities, tons of food and bar options. Daily activities. Clean and most friendly and accommodating staff! Rooms are standard and clean. Very quiet. Food was delicious even the buffet was really good and I’m not always a fan of resort buffets. Each night was a different theme for buffet dinner. Restaurants do require reservations. And don’t miss the Outhouse for lunch. Stunning views and delicious BBQ food. The beach was breathtaking. The resort is kept up and always clean. All sorts of different activities during the day and night entertainment. Cannot express how beautiful and relaxing our stay was we will definitely be back!

This was our first visit to this property and we loved the size and location. The beach is one of the nicest we've been at with easy access from our Gardenview room. Food and beverages were excellent, we ate at both of the a la cartes as well as a visit to The Verandah for dinner - and enjoyed the couple of nights at the buffet. No issues getting reservations. We found staff very friendly and attentive with beach service and dining and bar experiences. Improvements should be made to the entertainment situation in the evenings - it would not take a lot for Elite to hire some real talent to perform between 7-10 pm. Most nights we left as nothing started before 9 pm and when it did start it was poor. A minor annoyance that they have a daily surcharge yet only do housekeeping every other day. Also a refillable water bottle and filling the bar fridge with soft drinks and water would have been nice. This is a great resort with great staff and with a few minor adjustments could be a fantastic. We would definitely return.