TripAdvisor Traveler Rating

Our first time so we had no idea what to expect. The airport and taxi transfer was seamless and immediately friendly. The resort is quite unique and a complete getaway for peace and relaxation. For those sporty types plenty to do or just enjoy the incredible private beach, white sands and warm waters. A really good team for the kayak and other bay activities. The catering and bar teams are amazing and always keen to help. The Reception , external activities and buggy service all excellent. Also the maintainence team very good. Wishing you all well till we are back !

We returned as a family after about 12 years...we booked a villa and it was lovely with a beautifull view..the staff here were all so friendly jarraconda bar staff watersports guys really stood out! The food was lovely it was so nice eating of a menu rather then buffet.. piccollo mondos is a must outstanding food we went twice such a beautiful setting.. the coffee shop was new to us and wow what a lovely little place we all had a great time I do think that it would be lovely if they updated main pool as its a bit dated now but other then that all good and we will returm

Anyone on the reviews that says the staff are not helpful are either lying or they where rude themself to the staff .. the bar staff have been great watersports really friendly and helpful and all of the waiters have been super friendly/helpful ..

My family of 6 arrived and I immediately was taken aback at how underwhelming the “resort” was. The beaches were terrible with so much seaweed and one was definitely not a place where I would allow my kids to swim in. We instantly started looking for another place. Our rooms were so gross and dated and smelled. The dinner we had the first night was atrocious. Totally picked through and hardly anything there. The drinks were garbage as well. We got there on a Monday at 5pm and left the next day at 10am. The few staff we interacted with were fine and luckily because we booked through Elite travel, we were able to get our money back. We ended up staying at Carlisle Bay which was stunning and a far cry from St James. I have never left a resort like this but it truly was that bad. Avoid at all costs.

First I would like to preference this review by saying that I am a Local Resident of Antigua and will never unbiasedly rate any establishment without reason . Secondly what was suppose to be a relaxing getaway for my husband birthday turned into a very prejudice , vindictive and upsetting experience by the Front Desk Manager Donna . I unfortunately had a horrible experience at the St James Resort .When booking the over night staycation (which I have done before in October of 2024) I was told that our check in time was 3pm , then check out of our room by 11am and would be allowed on property until 5pm . Which is standard for all over night staycation. I was not only told this by the reservation agent over the phone at the time of the booking , I was also told this by the receptionist who checked us in , and the following receptionist the following morning. I informed the receptionist upon checking in that I had a graduation to attend and would need to leave the premises for 1.5 hours and return right after. I asked how can I go about doing this and was informed I just needed to notify the security at the check point when leaving . The following morning I called down to the receptionist to verify that information again and asked if it might be possible to extend our time to 6pm instead of 5pm since I will be checking out of the room earlier. I was told I would have to speak to the front desk manager when she arrives. After eating breakfast she was still not on property , so I left my personal number with the receptionist and told her I will be leaving soon for the graduation and whenever the manager arrives she can give me a call to let me know if the extension was possible or not . I also enquired if it was possible to keep our room a little longer which the receptionist told me it would be with a $75USD charge and I would be able to until 4pm. I told her I will have a think about it then inform her when I am leaving for the graduation. Upon arriving back to my room I got a call from the receptionist to then be told I will not be able to leave the property and return. I explained to her that I asked about this at my time of booking . She then told me I would only be allowed back in if my husband remained on property. After several minutes of back and forth and expressing my disappointment to the guest service manager , I agreed that my husband would stay and I would go and attend the graduation and return . I was then notified by my husband that someone from the front desk told him she was informed to tell us we now would have to leave the property at 11am instead of 5pm (which again was told to me by 3 separate persons). I then reached out to the initial receptionist who I spoke with who was very confused about that information and even asked me “who said that.”Admittedly I got very upset and requested a refund as I felt I did not received what was advertised to me and felt like it was a very vindictive decision made by the Front Desk Manager Donna because of my earlier complaint. She then proceeded to tell me that the policy is that all person who are Local staying on a staycation must leave at 11am. Donna made no attempts to resolve any of my issues . She took no responsibility for her staff who gave me the same information not once , not twice but three times . I was told I would have to leave at 11am and that was it . Not only am I not returning back to this hotel but I will also urge any locals not to as their attitudes show that they do not care . Shameful and shame on the St James Management for allowing anyone to be treated that way.