We are a family of 5 with 3 teens aged 10, 11 and almost 13. We are about halfway in our vacations but so far we are really disappointed for the very high price we paid.
First of all, even though we reserved for 5, we didn't have enough towels, wash clothes, etc. For 5 persons. We had to call to get more. Every day, when they do the room, they take some towels and put some new ones. You never know if you'll have enough when you come back from the beach and want to take a shower before diner.
The mini bar, never been refiled, we had to call to get some beer and we couldn't drink it because it was not cold.
We went to the snaks restaurants for lunch, and wanted to bring our food to eat by the pool, but if we wanted to do that, we had to get things from the "by the pool menu" wich is much more restricted even though I can't understand the difference about eating a burger or hotdog by the pool versus some friend calamari (that we could not bring).
The last event that we faced, is that we have been denied entry to the french restaurant, because it is 13 and over only. Never we thought that we would feel penalized for having children on a family resort. Also, this was about the only restaurant where the menu interested our teens, so we all fell frustrated about not being able to benefit from what we paid for. Not to mention that adults have acces to the Secrets hotel that is 18+ and they have plenty of restaurant there where there will be no kids.
We chosed the Dreams because of a past experience at the Dreams Onyx in Punta Cana that was wonderful and we thought the Dreams was a good brand, but unfortunately this is far from being comparable to our previous experience. We will consider another hotel brand for our next trip.
The resort if beautiful, the kids liked the waterslides and the food is great, but for 3 days, there have been too much incidents to our liking and everytimes we tried to talk to the management, they said they couldn't do anything about it and they don't even try to help us with the issues.
We'll Be Back!
Jul 01, 2022
Our family (grandparents, parents, teens and preteen) all had a wonderful experience. First time in Mexico and first time at an all-inclusive resort. The staff was some of the friendliest, most helpful we've ever been around. There was something for everyone. All types of food/drink available. Alexis Salvada was our server at Gaucho Grill and he was fabulous.
Dreams Playa Mujeres
Jul 01, 2022
We had a great experience at Dreams. The staff were friendly and accomodating. They would remember myself and children each day. Mercedes, who was our waitress in the preferred pool and Aaron who was with children's activities were especially great! Everything was clean, the atmosphere was festive and family friendly. My kids loved the activities they had. The staff made a point to make a connection with our family. They would recognize us on the resort and stop to say hi. It made the biggest difference! The drinks and food were very good as well. Everything was clean and very well maintained.
Jun 30, 2022
My experience at the resort was excellent, it has a family atmosphere and a very good architectural structure.
I had a wonderful experience thanks to the entertainer Aaron, who guided me in this experience, he showed me the best of Cancun and how to enjoy the resort, always kind, attentive and available.
(Keyport, New Jersey)
Jun 30, 2022
We really enjoyed our trip. The rooms were very clean! The grounds, the pool and the beach were all well maintained. The staff and the service were exceptional. Korina at the World Cafe was wonderful and even remembered my drink order each day. We would gladly return!