TripAdvisor Traveler Rating

Not the greatest. A la carte restaurants are chaotic and hard to get into since they don't do reservations. Not the cleanest. Housekeeping wasn't great. Felt unwelcome.

Great location, clean, and awesome beach! Perfect for families with small children! Lots of good restaurants, not overcrowded at the restaurants or the pool. “Super” Mario at the Mermaid Bar was awesome! Strong tasty drinks! Fun atmosphere at the pool! Really nice beach. Great sand. Lots of weddings at this resort, but all seem to shut down early. Kids club was great! Crafts, face paint, hair styling! Was a hit!

I stayed at Dreams Playa Mujeres for one week with my family. Overall, the trip was relatively smooth, however, I have to point out the fact that the room that I stayed in had BED BUGS and Dreams customer service/management did nothing about the incident when I reported it as feedback when I came home, even when I told them I left notes to housekeeping that threw out my notes and hid valid evidence. When I explained my situation over email to them (multiple times), they refused to believe my situation and did nothing to make amends, which shows a terrible display of customer service and says a lot about this particular hotel management...not even a small discount towards a future stay, which is the most basic kind gesture. NOPE! They choose to ignore emails instead. They are getting a 1 star review because of this. I have travelled to many tropical islands and have been to MANY 5 star hotels and this lack of compassion and poor customer service has completely salted any future travel with Dreams.

Staff and resort was wonderful. The entertainment team was fun and worked hard to help you have fun. The staff always went out of their way to help and make sure you were taken care of.

We love this resort! 3rd trip and loved it again. Brought a couple friend with us and they had a great time too. It’s perfect with the ability to eat at Secrets restaurants next door too. Alberto was a fantastic concierge!