TripAdvisor Traveler Rating

We are currently at this resort, the grounds are wonderful, fairly clean. We upgraded to preferred members with an ocean view suite. The room is wonderful. The staff for the most part are all friendly. Food is hit or miss, but can always find something to eat. The preferred lounge has snacks all day. We are travelling with our kids 12/9. The waterpark is fun, they both enjoy it. The beach is very nice, beautiful sand and lots of space to lounge. The day time is fantastic. The evening turns into a wedding assembly line. 3 weddings a day/everyday. All within a few meters of one another, the music starts at 7pm and pumps until 11/1130. We are on the fifth floor at the ocean, we cannot even talk to each other in our own room it is so loud. Three weddings playing three different songs at once blasting. It’s literally insane. Unfortunately this ruined the entire trip for us. We will never stay at a dreams again, this is just a warning. If you don’t have kids and enjoy listening to Kiss, Bon Jovi, and Nelly full blast at the same time every night for 10 nights then you would love it here. If you are looking to relax and have some peace I would strongly recommend any other place in the world. This is literally hell. We really wanted to like it here, but we are day 6 (18 weddings so far) and slowly starting to lose our minds, even looked at booking a hotel in Cancun just to get away from here. Maybe we are just odd, just think everyone should know what you are getting into. If they reduced the number of weddings or had a space for them, that would have been great. FYI- most of the pools and restaurants are closed at 4 for the weddings. I don’t like to complain, and want to make it clear the hotel itself is amazing. Unfortunately the weddings ruin the entire experience.

We went as a family and had a wonderful time. Quan was an incredible and helpful bellhop. David was amazing in the teens club. We enjoyed the staff with the preferred club. And the fabulous service at the restaurants and around the pool. The beach is stunning and the water glorious.

The most amazing experience, staff is incredibly polite and friendly. Nelson, the bartender at the preferred club was very nice, Gabriel is super polite and helpful, Javier was amazing, and Luis and Alberto were very helpful

Very very good Alberto Luis Roger Gabriel and all of the bar tenders. Rooms are very nice. The lounge was by far my favorite with the music

This resort is definitely where memories are made with your family! Beautiful luxurious Resort!!! Alberto & Luis (pool concierge) went above and beyond for not only us but all of our children!! Each one of them….4…. Said that they loved them. So Thank you Luis &Alberto for making our kids first time to Mexico an amazing experience!!! Also, have to shout out about Gabriel (Entertainment) he was outgoing and so friendly!! We definitely made lasting friendships with these guys and will be back just because of them!! PS…. Do the enclosed waterslide!! It’s so fast!!! lol