Active Advisories
Dreams Sands Cancun Resort & Spa is undergoing renovations to multiple guest areas with an expected completion date of November 15, 2022. Work is currently underway to relocate Himitsu Restaurant, the fitness centre and Explorer’s Club, these amenities will remain open at their existing location until the new venues are completed. El Patio, Mexican Restaurant will be closed for renovations as of July 28, 2022, an alternative Mexican option will be available to guests at another venue. Work is underway to renovate some rooms, the affected building will be isolated. The property will be closed from August 15 through November 15, 2022 to complete World Café renovations and pool area remodeling. All efforts will be made to minimize any impact to guests throughout the entirety of this project.
Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions at this beach-front resort – where there's something fun for every age. Dreams Sands Cancun is walking distance from great shopping, restaurants and bars, and a short 5 minutes away from downtown Cancun.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
436
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed
- No more than 3 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed
- No more than 3 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Maximum 2 children
- No more than 3 guests in the room
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Preferred Club Privileges
- Personalized check-in and check-out with concierge service
- Preferred status and amenities
- Concierge service
- Access to private lounge
- Upgraded mini-bar service
- Pillow menu
- Upgraded luxury bath amenities
- Daily continental breakfast and afternoon hot and cold hors d’oeuvres in private lounge
- Exquisite desserts and fine liquors in private lounge
- Complimentary Internet access in suite
- Complimentary computer access in private lounge
Amenities
Accessibility
- Elevators.
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Playground
- Arts and crafts
- Climbing wall
Explorer's club
Fully supervised children's program
Age ranges
- Children ages: 3 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Manatees | Bar, Swim-up bar | |
| Desires | Bar, Sports bar | Live music |
| Barracuda | Bar, Beach bar | |
| Rendezvous | Bar, Music lounge | Live music |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Room
Internet
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| World Cafe | Buffet | International | Breakfast, Dinner, Lunch | |
| Portofino | À la carte | Italian | Dinner | Dress code |
| Himitsu | À la carte | Asian | Dinner | Dress code |
| El Patio | À la carte | Mexican | Dinner | Dress code |
| Waves & Sands | À la carte | International | Dinner | Dress code |
| Olio | À la carte | Mediterranean | Dinner, Lunch | Dress code |
| Coco Cafe | Café | Coffee and Pastries | Snacks | |
| Barefoot Grill | Snack bar | Grill/steak house | Lunch, Snacks | |
| Gaucho Grill | À la carte | Grill/steak house | Dinner | Dress code |
Facilities
- Rooms: 436
Health and wellness
- Fitness centre: on site
- Spa: on site ($)
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Sip, Savor and See Promotion
Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.
Pets
- Pets allowed available ($)
AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.
Pools and recreation
Pools
- Jetted pools: 3
- Outdoor pools: 2
Water sports
- Non-motorized watersports: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Spanish Lessons
- Bingo
- Stage shows
- Big screen Movies on the beach
- Beach and pool Volleyball
- Caribbean dance lessons
- Kayaks
- Catamarans
Shops and services
- 24 hour front desk
- Business centre
- Concierge
- Currency exchange
- Giftshop available ($)
- Medical services available ($)
- Parking
- Tour desk
- Wedding facilities available ($)
- Car rental available ($)
Beach
Sailing
Ocean Trampoline
Main Pool
Infinity Pool
Preferred Club Lounge
Desire's Bar
Sushi & Ceviche Bar
Waves & Sands
Bordeaux
Olio
Wine Cellar
El Patio
Coco Café
World Café Restaurant
Spa
Spa Room
Location
Reviews
Fabulous Birthday experience!
Zamy1023 on Jul 03, 2022
Staff was very accommodating and friendly. The Entertainment Team was great and filled with energy; thank you Karina, Jenny, Esther, and Luis for keeping us entertained. Others that deserve recognition are Misael and Tomas from the beach, thank you for keeping us hydrated and comfortable! Ismael from the World Cafe, thank you for taking care of us every morning! Delesma from Olios, thank you for your extraordinary service and taking pride on what you do!! Marisol, Alex, Juan, and Elias from the Security Team, I appreciate all you did to make my birthday extra special, you went above and beyond!! Although we had a marvelous time, there are other things that the hotel could do better: 1- The Entertainment Team need microphones by the pool so they are not yelling in order to be heard. 2- More activities during the day are needed as well as at night time. There were some nights that after 10:15 there was nothing to do unless you left the hotel and went to the clubs in the area. There used to be a club in the hotel and it was closed to make a restaurant, why? 3- During "Fusion Night" many of the other restaurants are closed, what if you don't want to attend the special event? 4-Extend the 9:15 nightly entertainment, many times it was over by the time people warmed up and started dancing. 5- I understand that this a family hotel, but there should be an adult only designated pool. 6- As part of the hotel renovations, an update to the cooling system is a MUST, especially in the lobby, beds and showers need to be changed as well, our shower was painted, and mattress was hard. I can't wait to see how the hotel looks after the reno. 7- The Magic show was less than impressive, and one of the Urban Show had a lot of technical difficulties, you could tell they were far from prepared. 8- All bartenders need more training, some, like Sergio and Misael were phenomenal, others, not so much.
AMAZING!<3
36brittanye (Saratoga Springs, New York) on Jul 03, 2022
This resort was amazing! Everyone we encountered was kind and more than happy to help make our vacation incredible. The entertainment team was our family favorite. They always stopped by to say hi and called us all by name, making us feel very special and included. Karina and Ester were by far the ones who got us excited and pumped up. We are so thankful for this experience and our family would HIGHLY recommend it to other families.
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