TripAdvisor Traveler Rating

Loved the hotel. It’s the perfect size and there were always seats at the beach. Seats by the pool were reserved early. Preferred club pool sometimes had some in the afternoon. The beach is gorgeous! The only thing it’s that it’s rocky. You need to go the end (preferred club area) for the path in without rocks. Once in: amazing!!!! Food was good. I do wish there were Mexican authentic meals at the buffet, but they had chips and guacamole which was amazing! Every room is ocean view: really amazing hotel! They were also nice to provide a hospitality room after check out time so we could shower before our shuttle bus at 4. That was very helpful!

We did a mother/daughter trip for 4 nights/5 days. We had a wonderful time. The service was excellent. The food was wonderful. The hotel and grounds were beautiful. Would definitely recommend this resort.

Easy access from airport, very attentive staff. Quiet hotel mostly families and couples. Good entertainment, it ended by 10pm. or before so no concerns about noise. The buffets had a good mix of real Mexican and American food, something for everyone

I stayed here last weekend for a short solo trip and unfortunately found the overall experience to be below expectations, especially considering the premium package upgrade. While the staff throughout the resort were consistently polite, professional, and responsive, the overall quality of the experience did not match the cost or expectations. The most consistent issue was the food and beverage quality. Across multiple venues, the food lacked flavor and consistency. At the Gaucho steakhouse, my steak was overcooked and tough. The manager was attentive and offered a replacement, but the salmon was also overcooked. In addition, there was limited attention to maintaining a quality dining atmosphere, with children running around disrupting other guests and dress code standards not being enforced. Breakfast experiences were also underwhelming. At the World Café, food was generally bland and even basic items like orange juice seemed watered down. At El Patio, service was good, but the food was mediocre and did not reflect a premium offering. Drink quality was also inconsistent, with the swim-up pool bar being the only standout. Beyond dining, other areas of the resort also fell short. The beach area appeared unkempt and not well maintained, which impacted the overall atmosphere and enjoyment of the property. Overall, while the staff did their best and service was not the issue, the resort experience as a whole did not meet expectations. The primary opportunity for improvement is in the quality and consistency of the food and beverage offerings, especially for those paying for a premium package, along with better upkeep of the property and guest areas.

old rooms. need to be imporve rooms and service quality. this hotel only valuable because of sea coast.like the hotel name dreams sand thats it. long waiting time for restaurants