TripAdvisor Traveler Rating

I had an okay experience. The beach and pools were very nice. The lobby and shared areas were nice but the rooms were subpar. My room smelled musty and the water smelled a bit like sewage while taking a shower. The blanket had a sticky feeling and the television streaming apps did not work so I had to watched tv on my phone. I also noticed some of the upkeep around the hotel was a bit rough such as the several screw holding in place a restroom stall bracket instead of a nut and bolt, broken water mixer/ handle in shower, coffee machine was broken, fire escape door handle was broken, buttons on main elevator were broken/ cracked, there were also cracked light fixtures that were repaired with tape.

My husband and went for a weekend getaway and we were very pleased with this hotel. The staff were amazing and so attentive, friendly and welcoming. The spa service was great and the beach and pool area were clean and well maintained. The only thing we did not care was the food. If you needed a snack great choice but otherwise the food lacked variety and flavor. We did not go to all restaurants and suppose we were probably spoiled in the USA with condiments, flavors and enjoying things like breakfast meats. Overall great though and there are several places around with food options for the foodies in the group! We would return again indeed! Roberto Luna is by far one of the nicest and helpful service attendants out there.

The kids club is the best . They took care of my daughter and she was safe and happy . I was crying that I had to leave . The staff in all departments responded to all my needs and wats during our stay

we very much enjoyed our week long stay at Dreams Sands Resort. We have only stayed at more sprawling properties further away from Cancun. We loved the size and close proximity of amenities - the perfect beach and superior food and drinks at this resort. We will return!

Just come back from a weeks stay, and must say the location is Amazing! View from the hotel from(got ocean view) was stunning! Staff and people are very friendly,kind and cater to your every need/help if need anything. Rooms was clean and fresh everyday. Breakfast was good for me fresh omlettes every morning was the best. Dinner wise/selection is good but I thought the food could be better for a 5star hotel but overall was okay.. Sports bar too if want to watch sports is nice has big screen! Pools are good also one has pool bar which staff are really good,specially the cocktails everyone was so nice! Easy to get beds, I particular went on the beach right out front and was easy to get one. Overall experience was excellent!! I would recommend a friend to stay and would go back for sure 100%, first holiday on my own and staff/hotel made it very friendly and welcoming and met some nice people on the way.