Dreams Sands Cancun Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

10150 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Fabulous Birthday experience!

Zamy1023 on Jul 03, 2022

Staff was very accommodating and friendly. The Entertainment Team was great and filled with energy; thank you Karina, Jenny, Esther, and Luis for keeping us entertained. Others that deserve recognition are Misael and Tomas from the beach, thank you for keeping us hydrated and comfortable! Ismael from the World Cafe, thank you for taking care of us every morning! Delesma from Olios, thank you for your extraordinary service and taking pride on what you do!! Marisol, Alex, Juan, and Elias from the Security Team, I appreciate all you did to make my birthday extra special, you went above and beyond!! Although we had a marvelous time, there are other things that the hotel could do better: 1- The Entertainment Team need microphones by the pool so they are not yelling in order to be heard. 2- More activities during the day are needed as well as at night time. There were some nights that after 10:15 there was nothing to do unless you left the hotel and went to the clubs in the area. There used to be a club in the hotel and it was closed to make a restaurant, why? 3- During "Fusion Night" many of the other restaurants are closed, what if you don't want to attend the special event? 4-Extend the 9:15 nightly entertainment, many times it was over by the time people warmed up and started dancing. 5- I understand that this a family hotel, but there should be an adult only designated pool. 6- As part of the hotel renovations, an update to the cooling system is a MUST, especially in the lobby, beds and showers need to be changed as well, our shower was painted, and mattress was hard. I can't wait to see how the hotel looks after the reno. 7- The Magic show was less than impressive, and one of the Urban Show had a lot of technical difficulties, you could tell they were far from prepared. 8- All bartenders need more training, some, like Sergio and Misael were phenomenal, others, not so much.

TripAdvisor users rated this property 5 out of 5

AMAZING!<3

36brittanye (Saratoga Springs, New York) on Jul 03, 2022

This resort was amazing! Everyone we encountered was kind and more than happy to help make our vacation incredible. The entertainment team was our family favorite. They always stopped by to say hi and called us all by name, making us feel very special and included. Karina and Ester were by far the ones who got us excited and pumped up. We are so thankful for this experience and our family would HIGHLY recommend it to other families.

TripAdvisor users rated this property 5 out of 5

AMAZING!

lorenzofR6756ZE on Jul 02, 2022

My family and I were very happy to come to Dreams Sands Resort and Spa -- Cancun. We received great hospitality from the moment we walked into the Resort. There were tons of activities led by the Entertainment Team, with special recognition to Esther, Jennifer, Karina, Angelo, Luis, and Sofia. There were also many dining options, and William definitely made our dining experience welcoming! Overall, great resort and would go there again.

TripAdvisor users rated this property 1 out of 5

I WAS LIED TO-NEVER RECEIVED THE PROMOTION THAT I WAS SUPPOSED TO RECEIVE!

Toy D on Jul 02, 2022

I ended up paying an extra $1000 for our stay. Was supposed to receive nights 6 & 7 free, booked since Feb. So much back and forth, only for at the end, the resort to say it is not our fault. I booked through RCI and them too, it is not us, it is the resort…I never knew who was responsible, but I knew i booked through RCI AND WAS SUPPOSED TO RECEIVE THE RATE PROMISED AT BOOKING. THEY ARE BOTH NOT TO BE TRUSTED-RCI AND UVC resorts. I was supposed to receive airport transfers, side by side adjoining rooms, covid testing…all lies from both parties. I am very disappointed, this could have been a great stay but where is the integrity in either companies. How do you offer something on your website but not know how to deliver. 2 days before the trip (that I had been trying to pay for the past 2 months) a representative from UVC calls me and threatens me to pay now or have to pay $6000 for each room (we had to get 2 rooms b/c of the size of our family). So i make a payment to keep the already inflated price. On the trip, we did not get rooms side by side, nor did we get rooms on the same floor. Four days into the trip we switch rooms for the 3rd time in the 7 night trip only to get all settled and the a/c to not work. The next day we have to clear out so maintenance could work all day on the a/c and for them to still not work. We had to get fans for each room and make due. I was so tired and was ready for this trip to be over. Oh and the first room that they put us in on the 10th floor, supposedly priority that i paid additional for, the bathroom fixtures were rusty, the room was wet and the 10th floor was dark and warm…i immediately requested a switch (not even 30 min at the resort yet). UVC and RCI we placed our trust in you guys to deliver and on this, you failed! Our once in a year family time, ruined! Oh and uncomfortable beds, should i continue…

TripAdvisor users rated this property 4 out of 5

Incredible family vacation!

thefithippy on Jul 02, 2022

This was my first stay in an all-inclusive resort and I feel absolutely spoiled! The resort is gated and has a security guard at all times, which made us feel safe. There were also security guards on the private beach. We got here a little earlier than check in and where is shown the buffet and asked to come back to check in at 3 PM. We had not eaten all day and so we stuffed our faces and enjoyed our meal before checking in. Our bags were brought to our room. Decor was very simple and nothing too fancy but the room was clean. I suggest updates the decor. I had done some research and read some not so great reviews so I was relieved. Our partial ocean view was beautiful and the noise was not so bad at night and only went until about nine or 9:30 PM. The entertainment team blew me away! Karina from Germany was amazing and gave us a tour of the resort and always greeted us when we saw her around. Luis was also awesome and always offering to accommodate any requests. Esther and Angelo from the entertainment team were also memorable and kept the energy up for various activities. I used to work as an activity Director so I appreciate their hard work and they did a great job every single day! I really enjoyed the food at the resort although I wish the room service was delivered quickly and not in over an hours time. I also would have appreciated more gluten-free options. Otherwise we really enjoyed the food and we also enjoyed the drinks. I’m pregnant so I ordered mocktails and they did a fabulous job. My husband enjoyed the cocktails and my kids also loved getting virgin drinks at the swim up bar. There was also an amazing dinner and shell on the beach one night that was an absolute dream. I room was always stocked with sodas, beer, and sparkling water. The ocean was swimmable and the waters were very calm which I appreciated for my young children. My children spent way more time in the explorers club than I thought they would because they had such a blast in there with the various activities. There’s a loud for me and my husband to have some alone time while at the resort which we appreciated. The only other thing I would say is to work on the air conditioning in some places of the resort. I wasn’t too bothered as I understand this is a tropical location, however, the AC would work in the rooms and not really anywhere else in the resort and I could get quite hot. Otherwise I would’ve given it five stars! Would love to come back.

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