TripAdvisor Traveler Rating

The food and customer service was excellent but the room was subpar and the there is not a full bathroom door. There is a 3 inch gap at the top of the door. If you are going with anyone besides family and if a person goes to the bathroom every one in the room can hear & smell everything. There is absolutely no privacy. Traveling with my friend was awkward. ??

We loved this resort. Small enough to be able to get around, big enough to have what you need for a stay in Mexico. Really the main negative was being talked into doing their sales pitch at Sandals. Don't do it! They were so pushy, would not take no for an answer. Of course it took longer than they said it would! They had six different people trying to change our minds. Very uncomfortable! We were " rewarded" by receiving a preferred stay. Again not worth it. Not once were we able to sit down by the preferred beach. People would get up at 6: 00am and go put their goggles on a chair. Staff allows it. But that's the negatives. Now to the positives. The rest was totally awesome. The food was good, especially the Asian restaurant and the Italian restaurant. The drinks were awesome, the pools were fun. Staff were amazing, and always accommodating. The shows were very entertaining. Our room was comfortable with a wonderful view. I particularly liked the coffee shop that was open 24/7. They always had delicious little snacks! We were able to book our jet ski and parasailing Right there on the property. They had kayaks you could take out or a small catamaran. If you're unfamiliar with the boat, there were gentlemen there who could take you out for a nice tip. The water was very shallow, and always warm. We just floated around for hours, talking and laughing. The restaurants were close to the beach so we always had a nice view. All in all it was a wonderful stay and we will definitely consider staying there when we go back to Cancun!

We went to this resort to celebrate my daughters quinceanera & even though this resort was not my first choice, I am glad I chose it. My family and our party guests enjoyed everything about it, from the hospitality to the food to the entertainment. Everyone at this resort went above and beyond to make our stay a pleasant one. I was told that this resort was remodeled so I did expect the rooms to be more updated but we don't spend much time in our room anyways, so it wasn't that big of a deal. We also had an issue that involved security and they were on it, took care of it immediately and made us feel safe during the whole ordeal. Everyone at the resort was very nice and helpful and it's people like them that make your stay amazing.

We had a good experience at this resort. It was smaller than we are used to but was still great. Service was amazing! A few staff members to mention were Noe-breakfast server, Sergio-beach server, Laura-preferred bar, Krisol-steak restaurant, Alberto-breakfast server, Alfonso-preferred bar, Lisandro-table cleaner, Mauro-bartender, Isaac-beach server, and Mariana-UVC rep were just a few of the staff members who really did an amazing job!!

We had a wonderful stay at the Dreams Sands Cancun Resort & Spa and thoroughly enjoyed our trip. The rooms were clean, spacious, and very comfortable throughout our stay. The staff was friendly, accommodating, and always willing to help, which made our experience even better. The Christmas decorations throughout the resort were a beautiful touch and created a festive atmosphere that we really appreciated. The food was good with plenty of options for everyone, and overall our group had a fantastic time. We left with great memories and would happily return in the future.