Dreams Sands Cancun Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.3
  • Location 4.6
  • Rooms 3.9
  • Service 4.5
  • Value 4.0

12876 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Dreams Sands Cancun

Nicole M on Dec 20, 2025

Beautiful area the water was my favourite part. You could walk for miles in beautiful blue water. Good was very good no complaints! One thing I didn’t like was with a master suite the bedroom had no door separating the living area where my daughter sleeps. No balcony was a complete downer for sure. We ended up doing an upgrade to the honeymoon suite and that had a beautiful deck. This was an expensive stay but also last minute.

TripAdvisor users rated this property 2 out of 5

Not great

Scenic13504381753 on Dec 18, 2025

Overall I would not go back. The ceiling in my shower kept falling due to an active leak. I requested a quiet room which ended up being right near the elevator and about the live music in the lobby bar. Food is just okay. As an all inclusive resort, you will not have the best food. It’s just not possible for the business model. But I did not find huge issue with the food. I have seen some people say the drinks are weak. I did not find this to be the case. Drinks were just fine. And you can pretty much order any cocktail under the sun. The overall hotel needs a lot of maintenance and/or repair. Most of it is just worn out. The staff is very friendly although overall service is very spotty. I would look for another hotel option before returning to Dreams Sands.

TripAdvisor users rated this property 5 out of 5

10/10 would recommend!

Michaela G on Dec 17, 2025

The staff at dream sands made our trip so special! The hotel is so beautiful and I really love that it’s right on the beach! Multiple pools and bars made it easy to relax & have a good time. The staff is amazing and so helpful. The entertainment team is awesome. Jamie, Luis, Charlie, Melissa, Gael & Michelle always had things going on and prizes to make it fun! Isaac was our server on the beach and took care of everything we needed and remembered our preferences. Eric the bartender at the swim up bar was fast and made great drinks! The resort is really beautiful but the staff is really the best part. 100% would recommend staying here!

TripAdvisor users rated this property 5 out of 5

Perfect for a quick getaway

Jon L (Littleton, Colorado) on Dec 17, 2025

Great location, easy to walk to local shops and entertainment....great beach with lots of aquatic activities....great service

TripAdvisor users rated this property 4 out of 5

Great staff!

Roberta V on Dec 16, 2025

Michelle in the activities committee was exceptional! A true GEM to have at the resort! Christy with UVC was incredibly helpful and made our stay extra special!

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