TripAdvisor Traveler Rating

Great resort. Loved the affordable family friendly atmosphere. Beach was clean with powdery white sand. Food was very good with many options. AC worked great plus plenty of hot water. Great views of the ocean & the lagoon side right outside in the hallway.

The beach was perfect! I think this is what made it perfect for us - traveling with two little children. The water was calm, shallow, and crystal clear. We had to reserve a shaded lounger around 6:30 every morning, but that would be our "camping" spot for the rest of the day. My 3yo spent HOURS every day swimming in the ocean or playing in the sand. We could swim with him or just keep and eye on him since the ocean was basically like a kiddie pool. He even saw fish and held a starfish. Buffet is as expected - some great food (especially the hot, freshly made foods!) and some not great food. Speciality restaurants were VERY good, and the evening shows were excellent! During the day, participation in the activities is pretty lacking but the shows at night were soooo good and varied! Our room was pretty simple, but clean and the view is great - partial ocean view!

Preface: I’ve been to Mexico all-inclusives 8x now. Overall: Mid at best, ranks in last place (8/8) Close to the airport & minimal seaweed. We got preferred club, which enabled us to have, what i consider, a rather standard experience (e.g. a balcony, a decent breakfast, a nicer pool, waitress service at the pool & beach, umbrellas on the beach, etc.) Asian was the only great restaurant. We ate there twice (once for hibachi). The rest were middle of the road, each with their own unique issues; and the buffet was poor quality - we only ate there once The amenities themselves were nice (the room & otherwise). The gym only had one working treadmill, which was an issue Half of the time, the waiters were so overworked at the pool that it felt like we were begging for drinks, which sometimes took half an hour or never came at all All in all, it wasn’t a bad experience, but I wouldn’t stay here (or any Dreams resort) again

Beach is great.Need to separate Beef from Pork . Everything is cooked together and served with same silverware . No smoking at all.You have to smoke outside the hotel. Food is good only it takes long time to get seated and served in All restaurants- Buffet

Just returned from a 7 day family vacation. Personally I would never return to this property. We booked 2 rooms at the preferred club premium ocean front rooms through sunwing. Part of the ceiling in my room collapsed, never offered an apology or a chance to change the room. The room did not have the promised upgraded amenities. Duty mangers dealt with us with contempt and condescension. I tried to get help from sunwing but their local representative was not helpful. When asked directly whether or not my room meet sunwings criteria for a preferred club ocean front room, they would not respond with a simple yes or know. On at least one occasion, they copied and passed their email from the day before verbatium. The other room had a door that does not seal properly and the air-conditioned was not able to cool the room. We advised the hotel and sunwing of these issues. And we emphasized that the individuals have cardiac issues and could not tolerate sleeping in these conditions. Again no help from the hotel or sunwing until 1 or 2 nights before we left and only if we signed a release form. The only positive experience was with the resturant servers who went above and beyond to make guests feel welcome. Never the less, personally I likely will never visit a dreams property in the future.