TripAdvisor Traveler Rating

Lovely Resort, the room was clean, the restaurants were top notch, we enjoyed the variety of food, entertainment was very good. No issues at all with transportation. The only draw back I would say was the push by vendors to buy stuff on the beach and the pressure to upgrade (timeshares) in the hotel lobby.

Perfect proximity to the beach, oceanfront balcony room was nice, food needs to be better for in-room dining and buffet restaurants

Customer Service is horrible. Also we paid extra for preferred club but there was no difference. The snacks in the lounge are always old and taste bad. The room was worse than we had previously wothout preferred club.

This was our second time staying at Dreams Sands Cancun, and once again, we absolutely loved it! There is honestly so much to love about this resort from the amazing staff and great food to the spa, entertainment, and overall atmosphere. But my absolute favorite part is the beach! The water is beautiful, calm, and has barely any waves, which is exactly what I look for in a Cancun beach. It’s perfect for just floating, relaxing, and enjoying the water without fighting big waves. The staff truly makes the experience even better. Everyone was so welcoming, friendly, and attentive throughout our stay. We enjoyed the food, the amenities, and just being able to relax and have a great time. There’s a reason we came back for a second visit, and I would absolutely return again. Dreams Sands has definitely become one of our favorite places in Cancun!

We had an amazing stay at this hotel and highly recommend it! The entertainment team was absolutely fantastic, always full of energy and enthusiasm, and made sure everyone had a great time throughout the day. The staff were exceptionally friendly, welcoming, and supportive, always ready to help with a smile. The manager was also very kind and attentive, taking the time to listen carefully to our concerns and making sure our issue was addressed. The hotel was spotless, and the rooms and facilities were very well maintained. The food was delicious, with plenty of variety to suit different tastes. Overall, we had a wonderful experience thanks to the outstanding service, welcoming atmosphere, and amazing team. We would definitely recommend this hotel and would love to come back! ??