Grand Palladium Costa Mujeres Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

10660 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great resort and vacation!

John W on May 25, 2024

This is an unbelievable resort! Every need was taken care of by the awesome staff, and we never lifted a finger. Our personal butler, Arturo, was the absolute best. Edilberto at Suomptori (the Japanese restaurant) was the best waiter ever. We will be coming back in August, and couldn’t be happier with our decision to choose Grand Palladium Costa Mujeres!!

TripAdvisor users rated this property 1 out of 5

For what it should have been. Below average.

Nir061 (Westwood, New Jersey) on May 25, 2024

Bathroom shower wasn’t working right, Bathroom wasn’t clean, There are spots on the TV, Refrigerator wasn’t working

TripAdvisor users rated this property 5 out of 5

Sumptuori makes this place great!

Matt M on May 23, 2024

Sumptuori was hands down one of the best restaurants at the resort. Best steak we had in the whole resort, the desert was amazing as well! We loved it the most! Elberto was the best waiter, he got us multiple portions of food because they taste so good.

TripAdvisor users rated this property 3 out of 5

Business trip seeing the great/the not so great/the not good

krenouf on May 23, 2024

The resort itself is incredible. The service levels however in the different buildings and sections leaves a lot to be desired. The front desk check in personnel also seem to run a bit of a scam with encouraging upgrades to the higher levels of service which is dodgy at best especially coming into the off season. As a travel professional I felt obligated even knowing how inflated the pricing was and ended up with a crappy leaking room and no hot water for 3 days. The conference facilities were incredible and if you just come to stay in the main buildings for work with no muss no fuss it's an amazing place. Just don't get sucked into any upgrades that really are not upgrades. The TRS side of the resort is something else, like a 5 star US/Canadian property of itself.

TripAdvisor users rated this property 3 out of 5

Quite below standards for a 5 stars hotel... There is better options out there.

The t on May 23, 2024

Quite below standards, most of the staff was not welcoming, reception did not give any info as in breakfast times, what it is included or what do you have access to. Only instrucction was, go check with the bell boy and they will explain... (really???) Waiters and bartenders by the pool giving preference to amreican people over any other guest. Restaruant staff not friendly at all and food was not ready by 7am (when supposed the service starts), only the hostess were really lovely. Poor room amenities, filter coffee machine instead of a nesspresso kind of machine, no toiletries, poor mini bar. Cleaningness I would give a 7 out of 10, bath was dirty not properly cleaned or serviced. In general cost vs quality is far from the price paid. Paid an avarage of 300USD per day and per person. I can find hotels at this price with better amenities, service and offer. I would rate the hotel 6.5 out of 10.

View All