Grand Palladium Costa Mujeres Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

7659 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

An 18th birthday celebration - Family Selection

Dream31170333763 on Dec 07, 2022

We visited for the first time to celebrate my daughter’s 18th birthday. It was a brief stay (only 3 nights) but on our final evening we felt like we were leaving family!! We stayed in Family Selection, in the loft suite with panoramic ocean views. Simply stunning. I thought the accommodations would be the highlight of our trip, but the level of service, attention to detail, and the warmth with which we were welcomed made our trip incredibly memorable!! The staff in The Nest helped us celebrate my daughter’s birthday with personal touches, exuberance, and wonderful hospitality. Armando made sure everything was perfect, and Wilberth, David, and Yosely were so attentive. - along with so many other staff members. They decorated, they sang, they made fun drinks to match the color of her eyes, and they made her feel incredibly special. I haven’t seen her laugh and smile that much in a long time! We originally had reservations at another a la carte restaurant for her birthday, but after dining at The Nest for the first 2 nights and making amazing connections with the staff there, my daughter insisted we cancel our reservations and celebrate at The Nest. As we approached her big day, our butlers Josué and Juan surprised her by decorating our suite with tons of balloons, brought her treats, and made sure we had everything we needed. We had a cabana by the pool decorated as well, with lots of attentive service. I’m trying so hard to remember our pool staff’s names, but I’m overwhelmed by the number of people who took the time to go above and beyond for us! The whole experience was truly something special and we’ll cherish these amazing memories.

TripAdvisor users rated this property 5 out of 5

Amazing honeymoon!

Rachel W on Dec 07, 2022

William at xtra time sports bar was amazing! He was consistently an extremely friendly, helpful, and kind server! He always went above and beyond to make sure we had a great time. Thank you William!! We came to the grand palladium on our honeymoon and had an absolute blast!

TripAdvisor users rated this property 5 out of 5

Armando & Miguel were great! Made me and my girlfriend feel like celebrities with their great service!!! The surf & Turf

Marsha R on Dec 07, 2022

Armando & Miguel were great! Made me and my girlfriend feel like celebrities with their great service!!! The surf & Turf was better than expected! Make sure you stop by the nest for the celebrity experience! Also David & Oswaldo were such a pleasure! I will be back!

TripAdvisor users rated this property 5 out of 5

5 star resort!!! 10/10 staff and experience!

Maja B on Dec 07, 2022

I just came back from this resort and had to write a review. I go to Mexico once a year and to Europe once a year. This year I decided to try this resort and it was honestly the best decision I made. 10/10!!! This resort is beyond fabulous and the crew is the best staff I have ever seen!!! The service is behind impeccable!!! The little golf carts take you everywhere and there are little boats that you can enjoy the whole day and at night to relax. 5 star resort!!!

TripAdvisor users rated this property 5 out of 5

Excellent Experience! Highly Recommended

jennifersC4561GW (Langley City, Canada) on Dec 06, 2022

I am not sure where to start other than say you have to stay here. I have been to this resort 4 times already and it just keeps getting better and better. I also recently got married here for that reason and had almost all my friends and family stay. Those who didn't stay absolutely regretted it. Aside from the beautiful resort and the size of the resort. I say the service is the best I have ever experienced. From the cleaning staff to butlers (Janer and Hector) to the Travel Club concierge (Luigi and Aurturo) and David Gomez for taking care of an issue right away. I would say that our Travel Club Butler Carlos Juarez made the experience absolutely with no questions amazing. I really got to know him and you can see that it's in his nature to care. He was so attentative even up until the last day that we left he came to say good-bye. He was always available and always helpful and always willing and ready to go to the next level and beyond to ensure not only just us but my entire family that we have the best experience and an amazing stay. We truly loved every moment. This experience with Carlos and the Travel Club made all my guests finally understand why we love coming here.

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