Hideaway at Royalton Riviera Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8206 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great experience

Tracy S on May 17, 2024

Our experience was amazing. All of the staff especially Henry at Hideaway Bar and Orlando our butler. We couldn’t ask for better treatment! The food was good however it was difficult to get seating for large parties. Pool and common areas were gorgeous and clean, rooms need updates.

TripAdvisor users rated this property 3 out of 5

Unimpressed

M5469SEjanetc (Bellaire, Texas) on May 17, 2024

The pools and grounds are gorgeous. The resort is affiliated with Marriott so I was looking forward to Marriott quality and service. I was disappointed. Our mattress was lopsided with the feet about 20 degrees higher than the head. The pillows were flat. The velour chair should probably not be evaluated with black lights judging from the stains. The all-inclusive food was 2 stars. There are two Mexican restaurants on site, neither of which had a very authentic menu. The most horrendous thing I saw was mopping the Dorado (?) restaurant floor and pushing the used water onto the floor that overhung the pool. The dirty water went directly into the pool and atop of people sitting below the overhang. Do better. Be better.

TripAdvisor users rated this property 4 out of 5

Awesome trip! Definitely would recommend!

sb12whs (Toledo, Ohio) on May 15, 2024

The facilities were amazing, but they were renovating a whole section of the Hideaway and had it all closed off, which didn’t really affect us at all. The food was good and they had a buffet along with multiple restaurants. I personally recommend the Hunter’s Steakhouse. By far the best menu selection. Drinks were okay but we got an upgraded drink package with the Diamond Club, and we didn’t really use the drink package because there wasn’t much of a difference between the two. The butlers that are assigned to you at the beginning of your stay when you check in, are crucial to your whole experience during your stay. They contact you through WhatsApp via message and send you the schedule and events of the day and also help you with anything room related. Lorena and Alfredo were our Butler’s and did an amazing job. The one thing that we didn’t like was that every time we showered, it didn’t matter whether the balcony door was open or closed, our room had zero ventilation and showed every time we showered by coating the hard tile floor with a slick layer of water. But for the most part if we had an issue, we would notify our butlers and it would be taken care of promptly! The pool area was a blast in the Hideaway side which is adults only! They have entertainers who are a blast and do different activities! Overall I would recommend this resort!

TripAdvisor users rated this property 5 out of 5

A perfect Hideaway getaway

michael b (Delray, West Virginia) on May 14, 2024

The entire experience was amazing. And the staff did a fantastic job from our butler service to the pool bar bartenders. A huge thanks to Angel and Henry for making this a time to remember. Top notch service everywhere we went and the weather could not have been better. Diamond club is the only way to go. We will be back.

TripAdvisor users rated this property 5 out of 5

Great first experience at a Mexican Riviera Maya resort.

Paul B on May 14, 2024

It’s been a great five day vacation for my family. The resort is amazing, the weather is perfect and the food was excellent. The best part of it all is probably the staff. From Gamboa & Daniel helping make everything right with our rooms, my daughter’s 21st birthday surprise & setting up dinner reservations. To the staff around the Hideaway pool, Jose Luis Cen always making sure lounges were available, Ramiro bringing over a fresh cocktail with a smile, even before you needed one and all the bar staff & activity people. Definitely will be back in the future.

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