Active Advisories
Please note the following scheduled maintenance to the main lobby ceiling for Seadust Cancun, effective from now to July 16, 2024.
During this period, certain areas of the lobby will be temporarily closed including the Front Desk, Gym, and Spa. However, please rest assured that the hotel is doing everything in its power to minimize inconvenience and keep disruptions to a minimum. To facilitate a smooth transition during this maintenance period, the following actions have been implemented:
Main Reception: Relocated to the Creperie area. Guests Services will be handled at the Chief Concierge office. A waiting area will be located behind Gelato. Reps’ office, Discova, Photoshop and Car Rental will be located at the office right next to the Concierge.
Hospitality Desk for TA Reps: Will be available at the Midway Bar. Prior appointment required via email with 24 hours' notice. Contacts: Ana.Cisneros@seadustcancun.com and Barbara.Torres@seadustcancun.com
Gym: Will be relocated to the Fun Bar with gym equipment overlooking the sunset side of the property
Spa: Due to possible noise, the spa will be relocated to the 8th floor to take advantage of the spectacular Sunset views that the premium suites provide
Overview
Positioned along the extraordinary white sand beaches of Cancun’s Hotel Zone, Seadust Cancun Family Resort offers breathtaking views of the famous turquoise waters of the Mexican Caribbean and the Nichupte Lagoon. Seadust Cancun is an all-inclusive beachfront family resort that resembles the experience of being inside a cruise ship. Its luxurious amenities and attentive service guarantee an unparalleled vacation.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
502
Inclusions
- Daily activities
- Round-trip airport transfers
Rooms
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- A/C
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service
- Safe
- TV
- 1 king bed, 1 bunk bed, and 1 trundle sofa bed, or 2 double beds, 1 bunk bed, and 1 trundle sofa bed
- Partial ocean view
- No more than 5 guests in the room
- 1 king bed, 1 bunk bed, and 1 trundle sofa bed, or 2 double beds, 1 bunk bed, and 1 trundle sofa bed
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- A/C
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service
- Safe
- TV
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Bathrobes and slippers.
- Private outdoor jacuzzi.
- A/C
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service
- Safe
- TV
- 1 king bed, or 1 double bed
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 1 double bed
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Jetted tub
- A/C
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Room service
- Safe
- TV
Amenities
Aerial
Lobby
Pool
Pool
Adult Pool Cabanas
Waterpark
Waterpark
Spa
Spa
Big Ben Restaurant
Florencia Restaurant
Samurai Restaurant
Maguey Restaurant
Gelato
Sea Bar
Midway Bar
Squalo Beach Bar
Fitness Centre
Meeting Space
Location
Reviews
TripAdvisor Traveler Rating
Poor
Viviana Y on Jul 16, 2024
I have a family trip on July for 24 people. This hotel is Is disgusting they have a lot crockroaches in the in the rooms we go to the guy on lobby and he say yeah we want to send somebody to check their room then we’re going to the buffet and then I see Karches everywhere and the table and my play Plaza people in the lobby. There are trash they don’t even help me when i go and ask about the huracán on July 4. They say they cannot do nothing for me and they don’t wanna rebook another day to stay Because the hurricane the manager them, he doesn’t do anything plus I leave my back on the pool and they take my money. I’m really upset because I pay money for this was a family of 24 People in it was a disaster
Pick a different resort
E S on Jul 14, 2024
Absolutely the worst. We’ve been to Cancun at least 10 times some different resort and some same. This time it was 13 of us. First when you walk in you noticed there is no AC in the lobby or anywhere in the resorts except for rooms and some restaurants. How do I describe the food without sounding to harsh? Well think of it this way you just a number and it’s like serving food like we are animals, don’t care if it’s hot or not and if you don’t like it your problem just order something else. One restaurant I believe i ordeeed 2 dishes just in case which was Philly cheesyake and and a burger. Right away it was cold and super dry the burger was warm but as soon I took a bite I had to spit it out. Rest of the family members felt the same way but hey the kids loved the fries and chicken nuggets. I know there was 13 of us and we expect to wait and we’re happy to wait for an hour but 2.5 to 3 hours it’s just ridiculous. All of their restaurants are small except buffet restaurant which we only did breakfast. There were much smaller parties 4 people and 6 people and they told them same time wait. Lastly the cleaningness of this place was beyond bad. Our room was filthy that we had to call them to clean up, inside the shower hair, on the bed frame hair, dirty sheets. The other 2 rooms were fine but still dusty. The lobby and hallways very old and rundown and again very dirty. We really not picky individuals but going to multiple resorts over the years this one is the worst.
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