Seadust Cancun Family Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

6355 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

We had a family suites and it was so outdated!

Analisa M on Jul 03, 2024

We stayed at this resort for 6 days and 5 night and it was the worst! Everything online was fake. The water park was horrible, it was old there was moles everywhere. The kids pool had ants everywhere. Staff there were not friendly or helpful. My kids was so hungry and I went to the healthy snack bar to grab sandwiches but the girl that was packing out the food said to me don’t take anything yet because she has to take a pictures! How ridiculous! Asked for a bottle of water they told me to call room service! They’re not helpful. I would never return to seadust.

TripAdvisor users rated this property 1 out of 5

My stay

onasis s on Jun 27, 2024

I would NOT recommend this property at all, I had the ocean view suite, little to no hot water, the smells like it has a plumbing issue, the food at this place was so terrible I went out to eat most days, ac only in the rooms and a few common areas, staff is nice tho

TripAdvisor users rated this property 2 out of 5

Poor experience

Guide49972328905 on Jun 25, 2024

There was Lots of construction going on. Our restroom was leaking from the top ( sealing) The Ac was not working properly. The pillows had brown stains on them. We didn’t have any access to the main entrance so we would walk to the side on incline.

TripAdvisor users rated this property 1 out of 5

Avoid at all cost.

Raphael G (Canada) on Jun 24, 2024

The good: Food was decent and I liked the tacos from the taqueria. The family room configuration is perfect for people traveling with kids. I wish more hotels would provide rooms with a king bed and bunk beds for kids. The bad: Upon arrival we were extremely dissapointed by the loud renovations happening and the general condition of the hotel. The whole building is in disrepair and not clean at all. The rooms were the same as the rest of the building. Broken floor tiles, stained walls, broken door handles, cracked sink with small insects crawling in it. Waterpark is in the same condition. I can see how this was a nice place maybe 10 years ago. The hotel needs a COMPLETE overhaul from top to bottom. We were supposed to stay 7 days but only slept one night after arranging with our travel agent to have us relocated. I cannot recommend staying in this hotel until it is completely gutted and rebuilt.

TripAdvisor users rated this property 1 out of 5

Much better place to stay than here

austinwinstead (Portland, Texas) on Jun 23, 2024

This place is not clean Everything in the room was broke from Tv safe, toilet and very dirty and smell bad had to wait over 3 hours to eat cause they had several of their other restaurants closed,

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