Grand Palladium Costa Mujeres Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

6398 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Family vacation

iveliz89 on Jun 25, 2022

Good Resort clean and friendly, the mexican restaurant horrible they try to trick you ,you order steak and they bring you pork, and when you tell them thats not what you ask for they lied to your face.If you personally dont said HI to the Hostesses ve preoare to wait 2 hours for your food" we got up and left". Must try the Thailand restaurant, excellent food and service. Kid club my daughter loved it, many activities for the kids.

TripAdvisor users rated this property 1 out of 5

Health hazard.

JANEIL5 (Haydock, England) on Jun 25, 2022

This is the worst hotel we have ever stayed in . Travel club staff binnard you all day trying to sell you upgrades. Food is very poor cold and health risk. All of our party of 4 were very poorly due to bad food contamination and cold under cooked food. When we complained we offered a free upgrade to the TRS side but we were made to sign a disclaimer to say we would not complain again. We had not eaten anything only salad in a week so we signed the form. The TRS side was completely different. Looked after 100% better that the grand Palladium side. Food was fresh ,warm and cooked proper. The rooms were OK , hallways filthy . Loads of youngsters with no respect for people sleeping . Had to call security several times due to party's. Avoid this hotel at all cost

TripAdvisor users rated this property 3 out of 5

Honest Review

abigailstandley (Phoenix, Arizona) on Jun 25, 2022

The place is very clean and beautiful! Food is sub-par, and at buffets is room temperature. Alcoholic beverages are disgusting and taste watered down. Several of the restaurants are not good, and need a reboot.

TripAdvisor users rated this property 5 out of 5

Vacation at Grand Palladium Costa Mujeres

sarahrU1638PO on Jun 24, 2022

Edith at Grand Palladium Costa Mujeres made our family feel welcome at the reception. She was courteous and respectful. She promptly checked us in and upgrade our room. Looking forward to a great stay.

TripAdvisor users rated this property 3 out of 5

Just Ok, not worth the price

brendavO7162MB on Jun 24, 2022

We are a family of 4 that stayed in the GP ( upgrade to FS was 1200 dls. which we didn't do, plus traveling with teenagers didn't feel it was worth it). Check in: Check in was quick but our room wasn't ready. We had lunch to wait for our room, returned at 3:00 which is the time they told us it would be ready and it wasn't ready. We quickly realized that we would not get our room until we spoke with the travel club lady and even though we repeatedly said No she still took about 30 mins of our time. Our kids were really tired and actually feel asleep in the sofa while we were talking to her. This is not a cheap hotel and we didn't like being trapped into this after delayed flights etc. Room: Rooms are big and the decoration is really nice. The room could've been cleaner though. They are very stingy with the shampoo, soaps etc. We made the mistake of forgetting our shampoo from home and had a hard time with only the tiny bottles they sometimes stocked. If you are not in the room when they come to stock the mini fridge you get nothing, we called to ask for water and they neve came until the next day when it was time to restock. Restaurants. We liked the taste of the food, but there wasn't a lot of variety same meals every day. They serve drinks in child size glasses and you will have a hard time getting your water, pepsi and coffee refilled. Some days we got seated got our drinks and never saw the waiter again, not even to clear the plates from our table. During breakfast I only drink coffee and water, and I'm used to having waiters come by and refill these constantly, not here and would only fill your coffee cup halfway, plus most days the coffee was cold. They do have almond milk and lactose free milk, which is a pleasant surprise. A la Cart Restaurants: We had diner at the Thai restaurant, El Dorado and the Japanese restaurant. El Dorado being our favorite and the waiter Miguel was great. The other 2 the food was not great but not bad, waiters were great. People staying in FS and/or Travel club etc. get the better tables it didn't bother us since they paid extra for this just wanted to make people aware. Coffee place, Was a nice place to relax. Paddle boarding: We did paddle boarding with Josue and he was amazing !! Please do not miss the opportunity to do this activity. Beach. Not the best beach in the Cancun area but it was nice and the waitress there was great !! It gets deep really quickly so keep this in mind if traveling with small kids. Pools: If staying in GP you only have access to the main pool and the Fizz pool ( which is super small and wouldn't even bother). Maps on the website are incorrect and you do not have access to the Beach pool unless staying in FS. Activities by the main pool are amazing and the POP team put a lot of effort in making sure you have a good time. The resort is beautiful and if they work out some things it could be an amazing place to stay, but for now not worth the price tag.

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