Food was cold and bad aside from breakfast. The staff refused to give us bottled water even after we explained we were worried about getting sick. We managed to get some sparkling water but still got sick. A/C was not great it was hard to keep the room cool. The waiters and waitresses were nice and friendly. You can snorkel right at resort which is nice.
Sep 15, 2023
I have many gripes about Grand Park Royal Cozumel. We, by far, didn't expect much but the basics of an all-inclusive, and I absolutely do not complain much in general. But I'd like to provide my grievances so that others like me who read reviews know what to expect (or not expect).
To start, many people were often ignored while waiting at the poolside bars. Drinks were watered down, and it seemed like many of workers didn't know how to make the drinks; each time you would order the same drink it did not taste the same. The pools were not clean, a lot of debris floating around each day, which is understandable with the constant rain and wind, but no one would come to clean them during the day.
Restaurants had long wait times and very limited choices of dishes, and many times we were told menu items were not in stock. The same goes for room service which you should be sure to read the fine print as you are only allowed to use it 1 time a day. Room mini fridge comes with eight sodas and two beers upon check-in, and on each day following, you are only re-stocked to 1 of each of the soda (4) and 2 beers. And we learned this was protocol when we called the Concierge to notify them that they *forgot* to restock - we were promptly told to wait until the next day for anything else.
Amusement events at night were also lacking and hard to find as you would get different answers with each employee you asked. For example, on the schedule was a fire show - which turned out to be a laser show. Nothing wrong with that, but be clear about what the event will be.
Check-out was a nightmare, as we were told that their 3rd party shuttle service would pick us up at the agreed-upon time during the check-in process. On checkout day, we arrived at the lobby on time, ready to leave for the airport to find out the shuttle service was scheduled for the previous day and no one from either Hotel or Shuttle Service confirmed any of this information at any point. Total lack of communication between the two. And we finally made it to the airport with little time to spare to catch our flights.