This hotel is so bad that I had to come here and leave a review to save some people from making the same mistake. Horrible customer service. It took them 2 hours to check us in to then find out they gave us the wrong room with two beds rather then the one bed we had booked. I called the front desk and he told me that there was nothing he could do and that I was going to have to put my beds together. He said that they don’t offer rooms with one bed ??. I was so upset as this was a trip with my fiancé and we had just gotten engaged. After complaining for 15 minutes they finally gave me a 1 bedroom in which nothing worked. Hot water only worked when it wanted to. The ac didn’t work and when I told the front desk about it they said they would send someone over to fix it but they didn’t. I asked for a fan and they also didn’t have that. I didn’t sleep the entire time there because of how hot the room was. Drinks are bad, rooms are outdated and nothing works well. Restaurants food is not good, buffet food is terrible. You have to wear masks in all restaurants. The sports bar is inside and it’s freezing. Not one outdoor bar for you to hang out a night. No nightlife entertainment. I have been to many all inclusive and this is by far the worst one of all. Never going back.
Pro: Nice Pool and small private beach.
(Fort Worth, Texas)
Jul 05, 2022
We had a couple of issues with service....requested pillows and blanket in the am and again afternoon...nothing came so 830 pm went to front desk...nothing came so we went back...took 30 more minutes. Our door kept jamming every day...had to kick it several times to open.