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Overview
One of the most spectacular resorts on Cozumel Island, offering 348 elegant and spacious deluxe rooms with private balconies, many with breathtaking ocean views.
Other fees include
- Government of Cozumel environmental tax
Check in
4 p.m.
Check out
12 p.m.
Rooms
342
Inclusions
- Daily activities
- Round-trip airport transfers
- Snorkelling tour
- Intro to scuba lesson in pool
- Nightly shows performed at the open-air theater
- All gratuities
- Kids club (ages 5 – 12)
- Nightly entertainment
- All taxes
Rooms
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Mini Movie Theatre
- Indoor playground for toddlers
- Indoor video games and craft area
Kids club
Age ranges
- Children ages: 2 to 12
Bars and entertainment
- Open Air Theatre – nightly shows performed for guests in the open air theatre.
| Type | Amenities | |
|---|---|---|
| Chac Mool | Bar | |
| Blue Marlin Bar | Bar | Open air |
| Cruise Ship Bar | Bar, Swim-up bar | |
| Bikini Bar | Bar, Swim-up bar | |
| Theatre Bar | Bar | Open air |
| Sports Bar | Bar, Sports bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby available ($)
- Room available ($)
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| El Italiano * kids must be 12 years and older to dine | À la carte | Italian | Dinner | Dress code, Reservations required |
| El Mexicano | À la carte | Mexican | Dinner | Dress code, Reservations required |
| La Veranda | Buffet | International | Breakfast, Dinner, Lunch | |
| Bikini Snack | Snack bar | International | Snacks | |
| Blue Marlin | Snack bar | International | Snacks |
Facilities
- Rooms: 342
- Property view .
Health and wellness
- Fitness centre: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Jetted pools: 2
- Kids pools: 1
- Outdoor pools: 3
- Water slides: Included
Water sports
- Dive shop: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Comfortable lounge chairs by pool
Shops and services
- Baggage check
- Concierge
- Currency exchange available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Shopping onsite
- Tour desk
- Wedding facilities available ($)
- Car rental desk available ($)
Aerial view
Location
Reviews
Horrible experience, DO NOT GO THERE!
mayrenis2022 on Jul 06, 2022
This hotel is so bad that I had to come here and leave a review to save some people from making the same mistake. Horrible customer service. It took them 2 hours to check us in to then find out they gave us the wrong room with two beds rather then the one bed we had booked. I called the front desk and he told me that there was nothing he could do and that I was going to have to put my beds together. He said that they don’t offer rooms with one bed ??. I was so upset as this was a trip with my fiancé and we had just gotten engaged. After complaining for 15 minutes they finally gave me a 1 bedroom in which nothing worked. Hot water only worked when it wanted to. The ac didn’t work and when I told the front desk about it they said they would send someone over to fix it but they didn’t. I asked for a fan and they also didn’t have that. I didn’t sleep the entire time there because of how hot the room was. Drinks are bad, rooms are outdated and nothing works well. Restaurants food is not good, buffet food is terrible. You have to wear masks in all restaurants. The sports bar is inside and it’s freezing. Not one outdoor bar for you to hang out a night. No nightlife entertainment. I have been to many all inclusive and this is by far the worst one of all. Never going back. Pro: Nice Pool and small private beach.
Somewhat typical...
jkdk10 (Fort Worth, Texas) on Jul 05, 2022
We had a couple of issues with service....requested pillows and blanket in the am and again afternoon...nothing came so 830 pm went to front desk...nothing came so we went back...took 30 more minutes. Our door kept jamming every day...had to kick it several times to open.
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