I have loved this hotel for the past 7 years.and I am a royal member of this hotel. I know a lot of staff and visit every season. Even with the understanding that hotels can't always be in perfect condition, this season was literally a completely bad experience. First. I was waiting more than 3hours for Check in. I took a cold shower because no hot water comes. During the cold shower,doesn’t draining, Every Elevator broken and only one small one was working and we had to sharing with all the hotel staffs. Couldn’t sleep because a lot of bugs everywhere. I booked 5 nights but I checked out after first night. I couldn’t ruin rest of my vacation days. Eventho staffs are unhappy working for this hotel. They are almost give up and no expectation from main office in Mexico City. This hotel absolutely not ready for accepting any other guests and please concern and listen your staffs first. I really feel sorry for them because everyone trying to best for the guests but hotel needs maintenance first. Had super bad experience. I leave my bad review for I truly want to better maintained next my visit.
Another Great Stay in Paradise
(Cape Canaveral, Florida)
Sep 22, 2021
The resort continues to be a paradise and the place we choose to visit every year. We stayed for 11 days again and enjoyed every second of our stay.
Some great changes they have made since our last visit:
1. You no longer have to reserve a time ant the three restaurants, an excellent change
2. Every Wednesday evening they do Mexican on the Pool and volleyball area so you can enjoy the sunset and water view. Excellent food and really enjoyable.
3. Entertainment locations change every night and love the different type of entertainment.
Their Covid-19 protocol for their employees is excellent and all the staff really follow the rules.
The three specialty restaurants are excellent!!!