All inclusive

Grand Park Royal Cozumel

Cozumel 4.0

Overview

One of the most spectacular resorts on Cozumel Island, offering 342 elegant and spacious deluxe rooms with private balconies, many with breathtaking ocean views.

Other Fees: Paid directly to the hotel.

Check in

4 p.m.

Check out

12 p.m.

Rooms

342

Rooms

Deluxe Nature View
323 square feet
  • 1 king bed, or 2 double beds
  • Garden or Ocean view
  • No more than 4 guests in the room
Deluxe Nature View
323 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Room service
  • Safe
  • TV

Deluxe Ocean View
355 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Deluxe Ocean View
355 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Room service
  • Safe
  • TV

Amenities


Location

Address
Playa Paraiso KM 3.5, Carretera a Chankanaab, Cozumel, 77600, Mexico
8 km from CZM airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Great location, nice resort, but very poor cold food, and other issues that need to be corrected

rehley (Minneapolis, Minnesota) on Mar 02, 2024

This resort does some things very well, and some things poorly. First of all, the resort is beautiful, they have a great adults pool, a nice beach area which is great for snorkeling. The rooms are very nice and updated, the grounds are clean and beautiful, and the bar service is top-notch, with very good bartenders, and good drinks, and unlike some all inclusives, they don’t hold back on decent alcohol. The adult area pool bar is very good. However, the other nearby pool bar was my favorite as they had the best bartender in the resort in my opinion. Emmanuel took the time to make my drinks just right. I am a tequila fan who only likes a couple drinks a day, but likes them strong and Emmanuel made the drinks just how I like them and used per my request the best tequila they had, Centenario, to make them. He also made a very nice mimosa for my wife each time as well, and was very personable, and he a very good bartender. Along with the bars, being good, the snack bar is excellent as well with good burgers, nachos, and pico de gallo. The coffee shop is a good spot as well. They have good desserts, light sandwiches, and excellent coffee and you don’t have to wait at all. But the food (and the “no reservations” set up) at the ala carte restaurants is simply bad. The food is marginal other than at the Italian restaurant. But at all three, the food is cold. You have seen that in countless reviews and it’s true, and worse than expected, even in seeing the reviews, and worst of all, they haven’t corrected it. PRO TIP > get a microwave or some warming lights. It’s almost inconceivable / unexplainable that the food continues to be cold even with the countless reviews. Also, the Resort touts the “no reservation” set up for the à la cart restaurants. That is a complete flop. Yes, you don’t have to go early in the morning to get a reservation. But I, and I assume many others, would rather do that than stand in line for a full hour, and then, while you stand in line for an hour, Royal members walk up and can get in immediately. Total frustration. This needs to be fixed as well. Also the first Tess center weight room is subpar with approximately 10 old pieces of nautilus equipment, and only two of them having the pins to change the weights so if someone was using those machines, you couldn’t use the machine of your choice because it did not have a pin to adjust the weight also, there were No dumbbells, and the Smith’s machine that was there was in a puddle of water. I’m not sure about the treadmills as I didn’t use them, but for my purposes, it is was a largely unusable weight room. Another oddity with the resort dealt with the mini fridge in the room. When we got there there was only one diet soda, a Pepsi black in the mini fridge. I drank it and then asked Room Service if they could bring me another Pepsi black. They told me I would have to deal with the front desk, so I called the front desk and a rude woman told me I would have to wait for the next day for the mini fridge to be filled or if they sent a can of Pepsi black it would cost me 90 pesos over five dollars at an all inclusive for a can of pop. You almost can’t make it up. Lastly, the food from room service took forever and on the last morning, I decided to have some bacon, which made me sick for one entire week. But with all that said, the issues with the food and the weight room seem fixable and the resort and it’s location is very nice and the lunch and the bars are very good but the resort needs to decide if it wants to go to the next level and to do so they need to correct the above items

TripAdvisor users rated this property 5 out of 5

Vacation

bernyjo2006 (Dallas, Texas) on Mar 02, 2024

Such an amazing place to stay. Everyone is always friendly and ready to help in basically any aspect. The food is amazing. The whole hotel in general is just fabulous. You go on vacation to take a break from reality, and I would say this is the place to stay. Just amazing all around.

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