TripAdvisor Traveler Rating

We had a couple of issues with service....requested pillows and blanket in the am and again afternoon...nothing came so 830 pm went to front desk...nothing came so we went back...took 30 more minutes. Our door kept jamming every day...had to kick it several times to open.

We enjoyed the resort, it was beautiful and great location. Disappointed in the food and drink quality. Was not as good as others we have stayed in. The beach access was very nice and we enjoyed swimming there.

We’ve been coming to Cozumel for 6 years in a row now, and have stayed at a variety of hotels all around the island. We had never stayed at a worst hotel than this one. Everything’s horrible! they don’t have nearly enough loungers either in the beach area or the pool area, so you can never get a spot. It’s impossible to get a reservation at the Italian restaurant! reservations can be made after 8:00am, but for 4 days in a row we were at the reservations desk since 7:30 am and reservations were over. Most of the personnel is extremely rude, you can never get a good service. At any of the restaurants food takes more than 30min to arrive. Hotel is in horrible conditions, everything leaks, furniture all over the hotel is really old. At our arrival at the hotel, we were told that we could check-in at 3:00pm, but when the time came, they said our room wasn’t even ready and made us wait 40 minutes! and we weren’t the only ones in the same situation, 2 other families had been told the same and were as angry as us. Avoid at all costs staying in this hotel!! worst experience ever!!

The food is gross! Ranch Dressing tasted like thinned out paint. Drinks tasted like fabuloso. I don’t know why some reviews are anything less than a 2 star. Staff was wonderful beds are hard. I’m not even kidding. We went to local restaurants and had amazing food and drinks.

My group of family members never received a room. No rooms available for days. Placed outside the resort. Paid more for a first floor room as I had surgery and could not walk well. No reimbursement. No assistance. Facility appears to be going down hill. Could not even have the family time vacation we were so looking forward to.