Grand Park Royal Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

8447 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Decent hotel

p0yraz8 (Chicago, Illinois) on Feb 24, 2024

Very nice hotel but the cruise ships docking right in the front of the beach is not good. Food is meh. Entertainment crew is very nice and had good shows at night. 250 rooms, at least 600 guests, only 125 beach/pool chairs. This is a hotel on a tropic island with beach/pool activities. Where do you want people to sit?

TripAdvisor users rated this property 3 out of 5

Good but not great

jwgore4162 (Denver, Colorado) on Feb 23, 2024

Nice place but needs work. Our windows leaked when in rained, walls are thin and you can hear everything your neighbors are saying and doing. The beach area is small. The sand volleyball area in on concrete with 2” on sand so if you dive or call is will scrape Up your body. It needs 50 more gallons of sand. Food was ok nothing great.

TripAdvisor users rated this property 2 out of 5

I cannot recommend this resort! I won't stay here again!

staceyleemoore (Statesboro, Georgia) on Feb 19, 2024

Although the resort is pretty and the staff is friendly, looks are deceiving. Most of the women's restroom stalls were out of order and the smell was horrible. We had stayed in Mexico for 6 days before coming here. This place had the worst food. The hot tubs were broken. There was not even water in them. A small bottle of water cost $9 USD and a large one is $11 USD. They only give you bottled water when you go through their presentation. The swimming pools were too cold to swim in. The ocean was warmer. Some people were swimming in the ocean and snorkeling, but I chose not to because it is very close to the cruise ships and I can't imagine that would be healthy. We ate at the Mexican specialty restaurant. It was terrible. It was the worst food I've had in Mexico. The snack bar is very limited in their variety. The ice cream very stay today and some days they don't have the basic flavors. There is a high pressure sales pitch if you choose to Go through the presentation. The good part was I got a free snorkeling trip but I had to pay for the taxi. I was extremely disappointed in this resort and certainly would not want to be a owner here. I would get this at best at two to three star rating.

TripAdvisor users rated this property 4 out of 5

quiet and very nice resort

jmyre03 on Feb 18, 2024

the food was very tasty but the food at the buffet was cold. the lay out was disorganized. always missing toilet paper, hand paper & soap at the beach bathroom. the bathroom in the room need to be upgraded. needs mor sitting area (benches) aroung the restaurants,

TripAdvisor users rated this property 5 out of 5

Fantastic team

Chase G on Feb 17, 2024

The funtastic team was amazing. Beach volleyball was very fun and so were the workers. Food was very good especially the buffet and the Mexican restaurant. I would come back here and I recommend it. The rooms were very nice and clean and the beds were very comfy

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