TripAdvisor Traveler Rating

We stayed at Park Royal Cozumel for its central location for the Cozumel Ironman 70.3 as it was a host hotel and they provided a bike mechanic on site. The bike mechanic, Jesus, was AMAZING! The resort was okay. The food was decent and the room was clean. Some things we didn't care about were the food selection is very minimal but we were able to find something each day to eat. The clientele are 95% Spanish speaking, which was fine, but it made communication with people very difficult. Even with the Spanish we did know, we didn't get very far. Same goes for the staff. They are all obviously Spanish speaking, again absolutely fine as we ARE in Mexico, but in our past experiences coming to Cozumel for the last 30+ years, you are able to communicate with resort staff quite well. Not at this resort. The language barrier was quite a challenge, even with the okay Spanish skills we do speak. We had several instances where we would be waiting in line for either the restaurant service or bar service and if one of the other clientele came up and cut in line, they were served first. It took several times of this before we finally said "hey we were already here and would like to be helped". There is no smoking in the resort but we had an issue of a room neighbor smoking to which the smoke travelled into our room through the adjoining room door. We reported this issue but nothing was ever done so we had daily smoke until that family left for home. We also reported an issue with our air conditioner leaking onto the bathroom counter but that was never addressed. Overall, the resort was fair. We would stay again but only for a race or an activity that required us to stay central for that event. Otherwise, for vacation, we will choose to stay elsewhere.

I brought my mom here for her first time to Cozumel and she loved it. She would not stop complimenting about this place food and people

The resort is upgrading and doing a great job. The staff was very attentive and helpful. Always a smile and Jose in maintenance was very helpful and great . Quadaloupe at the front desk, 5 stars all the way. Diego front desk tried to fix our small problems and we appreciated his service. Damien in restaurant management was absolutely fantastic

We are RH members. This is one of the resorts that makes this membership worth having. Always a great experience keep in mind they wanna sell you it's part of the business

An acceptable expirence, with overall quality being average low. What made up everyting was excellente service fron the staff and workers, especially fron Chef Gerardo Balam at the Italian restaurant.