Grand Park Royal Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.4
  • Location 4.3
  • Rooms 4.0
  • Service 4.2
  • Value 3.9

9373 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Great beach otherwise very poor

D4441GJpavelk on Dec 09, 2025

Food was bad. They need to change chefs and food suppliers. Rooms are outdated. But hotel area was clean and green. Good entertainment team. Beach was great. Hot water in shower run well.

TripAdvisor users rated this property 3 out of 5

Stay away if you have food restriction

FreePalestineBDS on Dec 08, 2025

Really hard to find food to eat if you are vegetarian, vegan, don't eat pork, don't do alcohol, gluten intolerance or any other dietary restriction. Food is not labeled when you ask the answers differ depending on who you ask.

TripAdvisor users rated this property 5 out of 5

Local, friendly and elevated!

Taylor Rose F on Dec 03, 2025

Restaurante Frida was amazing! Excellent service and food!! Eddy, Omar, Ricardo, Camerino were our staff!! Highly recommend!

TripAdvisor users rated this property 3 out of 5

Not the Experience We Hoped For

Sankar N on Dec 01, 2025

Unfortunately, our experience at this all-inclusive hotel did not meet expectations. The rooms were quite small and did not resemble the photos provided online. The bathroom had several issues, and the outdated fittings required multiple maintenance visits during our stay. While the food and cleaning staff were polite and attentive, the overall food quality and variety were below average. We also encountered some unprofessional behavior from certain staff members, especially at the front desk and near the pool area. Another downside was that the poolside bar and snack area closed at 6:30 PM, and the other pool bar only offered beer, which felt limited for an all-inclusive property.

TripAdvisor users rated this property 4 out of 5

First time Cozumel

B6860WCjohn (Peterborough, Canada) on Dec 01, 2025

Had a great time always found a spot to sit sun or shade. Smaller resort than I am used to but no complaints. The snorkelling was excellent out front as well. Happy friendly service with a smile.

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