Grand Park Royal Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

8655 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5


Perez-Rivera F on Jul 06, 2024

This hotel met our expectations, however, like everything in life, there's room for improvement. Although the rooms were clean and the service exceptional, the food at the buffet was just OK. Additionally and most importantly for me, the pools were murky, full of hair, debris, and other items. Other than this, the hotel is exceptional and the employees very kind. The hotel's location is also superb.

TripAdvisor users rated this property 1 out of 5

Anywhere else would’ve been better.

Leo S on Jul 05, 2024

You DO NOT get what you pay for! Room still has no A/C and it takes hours to get towels after calling the front desk. I am currently here with my wife and two daughters and unfortunately…will be here until the 9th. The pool is GREEN with algae and some of the staff have been very rude. Hurricane Beryl just came through and the action/emergency plan was subpar. This place may have been good in the past…not anymore. Stay somewhere else!

TripAdvisor users rated this property 3 out of 5


nur938 (Webster, New York) on Jun 30, 2024

I have horrible experience at the check in and, after that made my vacation mood down and never up again. I left one day earlier.

TripAdvisor users rated this property 5 out of 5

Would love to go back!

nannyto7 (Sedalia, Missouri) on Jun 30, 2024

I had a wonderful, relaxing time at the Park Royal Cozumel. Resort was very clean, staff was friendly and helpful. Our room, with balcony, overlooked the gardens, which are very tall and plush. The bed was comfortable with many small pillows, which I like. White bedding was very fresh. The bathroom was modern and looked fairly new. Beach chairs are plentiful although people did stake them out early in the day for the best spots. The beach area has many rocks in the water so you might want some water shoes. The pools are all lovely whether you want sun or shade, you have your choice. Food was very good with several restaurants to choose from. I just wish they would enforce the dress code in the evening. Beach attire shouldn't be allowed. I would display the dress code at the restaurant and turn people away if they didn't comply. They do have the option of eating at the everyday buffet restaurant. Entertainment in the evening was much appreciated.

TripAdvisor users rated this property 4 out of 5

Great Family resort

Dxr195 (Harrisburg, Pennsylvania) on Jun 29, 2024

The Mayan show was amazing. Food was great aside from the room service. The resort is all inclusive however limits your room service orders. The staff were friendly and attentive. The resort was clean.

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