TripAdvisor Traveler Rating

1) Arrived to our room, could not get in. Instead of moving us to a new room. They just told us put the card in move the handle down if that doesn't work move the handle up. The entire time it took use three tries to get the card reader and handle to work so we could get in the room. 2) Paid for a king bed. Got 2 full beds. Nice! Also had a problem with the A/c that had to be fixed. 3) Not once did we get a full set of towels. Would either get a hand towel or a wash cloth but never both. If we even got either!Could never get my coffee bar restocked in my room. 4) Beach is not great full of rocks must have water shoes. 5) Went out to dinner with my husband at the Mexican restaurant. Of course he had to wear a tank top which is not okay at dinner. That's fine! But they didn't tell us that until right before our dinner arrived. REALLY! If that's what you want tell us before we even get a table. 6) Food is not bad. Honestly have never went to an all inclusive that had amazing food. 7) Staff for the most part are nice and helpful. But really you could do better for the price!

We have been to this hotel 6 time and have had good times and not so good times. Its a reasonable price vacation but dont expect to be treated like royalty and you wont be disappointed. First off i want to say honestly I will return to Grand Park Royal in the future. However the are things that need to be said. Right now the resorts is under construction and only one of the swim up bars is open right now. the sports bar is newly redone and looks great however the only sport the you can watch is soccer I tried to get baseball or hockey but could not and when i asked if i could use my own sports net and i was told management did not allow it. In room t.v's only have one English station. The restaurant by the adult swim up bar in my opinion has a great lunch menu and the Italian restaurant is great for dinner. Omelette's bacon and toast, room service was a great way to start the day. Four years ago i broke my leg on the wet marble floors on the ground floors by the elevator, apparently it isn't the first time. beware... the staff wheeled me out the service entrance and my wife and i paid for a cab to the hospital and back, then to the airport the next day to return to Toronto the next morning for surgery. On the way out the staff said next time you come we will take care of you. so fast forward to this trip. I stated what the staff said to Danielle on the desk and she gave us probably the worse room in the hotel. i guess loyalty means nothing to this hotel. Anyway at least i didn't buy a timeshare, that would have really made me angry.

Yummy variety of food, improved seating areas next to the bar, Chac Mool and the the family pool. The pool, ocean and evening entertainment is quite engaging with a great location, awesome ocean front views and incredible weather. It's always a great visit to Cozumel and the Park Royal did a great job.

Thoroughly enjoyed my stay. Was impressed with the facilities, food and service. Definitely recommend and will be back.

Definitely my favorite resort to stay at. Any issues which I have (which are very few) are quickly resolved. Latest was leaving my traveling folder in my previous room during our stay. They located the folder in the room and returned it to me promptly after we had switched rooms