Grand Park Royal Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

8674 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Perfect for a family. Reasonable.

peterolivian (Newark, Delaware) on Jul 20, 2024

The food at the sit down restaurants were better than buffet but the buffet was good. The food overall is different. At first we thought it was bland but they down add preservatives or added sugars. By day 2 food began to taste better. We felt healthier and my wife’s arthritis practically vanished by day 5. It’s testimony to how unhealthy USA food is.

TripAdvisor users rated this property 3 out of 5

Grand Park Royal has many issues

miner599 on Jul 19, 2024

Pools with black and green algae. Buffets and specialty restaurants are poor. Limited beach area and loungers. Broken elevator. Smell of sewage on property. Satelite TV was out for days.

TripAdvisor users rated this property 5 out of 5

Great Family Experience

Ben C on Jul 19, 2024

This trip exceeded all of our expectations and this hotel was a fantastic place to stay. The food was great, the beaches and pools were beautiful, and the service made you feel like family.

TripAdvisor users rated this property 1 out of 5

Hotel Review

griseldelatorre on Jul 14, 2024

No running water and no AC in bedroom. Staff refused to move us to another room in a different building.

TripAdvisor users rated this property 5 out of 5

Cozumel

Perez-Rivera F on Jul 06, 2024

This hotel met our expectations, however, like everything in life, there's room for improvement. Although the rooms were clean and the service exceptional, the food at the buffet was just OK. Additionally and most importantly for me, the pools were murky, full of hair, debris, and other items. Other than this, the hotel is exceptional and the employees very kind. The hotel's location is also superb.

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