Grand Park Royal Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

8975 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

For the money, things were fine. And location is great.

Lynne A (White Bear Lake, Minnesota) on Feb 01, 2025

The spa was awesome. Not having the elevator working was disappointing and challenging with my husband's mobility issues.

TripAdvisor users rated this property 3 out of 5

Fantastic Staff

jb80002018 (Milwaukee, Wisconsin) on Feb 01, 2025

We had a room snafu (bad maintenance) which was promptly dealt with by moving us to another more suitable room. The cleanliness of the resort and the friendliness of the staff was top notch. Unfortunately, I can’t say the same for the quality of the food other than in the specialty Italian restaurant and the guacamole. Top shelf alcohol was not available and there were limited beer choices. The pools and small beach were good; however, the constant daily view of cruise ships was unwelcome. If you are looking for a cheap place to stay and don’t mind a cruise ship in your view it’s an ok place to stay.

TripAdvisor users rated this property 3 out of 5

The worst food I’ve ever had in Mexico

debbie303vigil (Denver, Colorado) on Jan 31, 2025

The pools were freezing cold. Everything shut down around 10 o’clock didn’t have bottled water. definitely would not recommend this hotel or anyone also, we did see some cockroaches outside. We didn’t see him in the room, but there were some outside.

TripAdvisor users rated this property 4 out of 5

Great vacation, with a cool rainy start

Patricia S (Windsor Ontario) on Jan 30, 2025

We arrived Thursday 23 Jan 2025 (leaving 30 Jan) 71 degrees F raining (for 3 days) Weather did improve A vacation is what you make it, so make it great!!! I’m going to focus my review on only the resort. Minus: Cobble paths - very lumpy Room was double beds, not king (if you want a king; ask for a king at check-in) Rain shower head was busted due to too much water pressure Tower #1000 - one side faces the top of a utility building and/or street A lot of stairs Specialty restaurants are inconsistent with quality Everyone is trying to sell you something - polite “no, Thankyou” usually works Water from filtered water stations has a strange taste. (Single use bottled water not available at resort- can be purchased offsite) Resort could use more chairs for the after dinner area Plus: Staff smile a lot and you get a nod or greeting from almost everyone. Great Water pressure Lots of very Hot water!!! Drying line in the shower Daily room cleaning, bed making & mini fridge restocking Quiet air conditioner Lounge chairs are very good (look new) Lots of loungers, but not always in the area you want Adults only area! Lounge chair service (used service in adults only area and main pool area- unknown if it’s available elsewhere on resort) Jungle like gardens Good food (if you are not fussy) Town resort - walking to shopping -40 minute walk to downtown or $10 cab ride each way) Lots of excursion operators, taxi and rentals very close Resort wide internet 3 very separated pools, with different atmospheres People: Brias- the hostess with the mostess! Her smile made my day! Pedro & Justice - concierge- explained the resort (maps) and possible excursions without a lot of pressure. Also, a quick “everything is good?” When we saw them throughout the days. Gil, Jesus, Jesus, all the bartenders & lounge servers at the adults only pool!!! You guys are great! Francisco -WestJet rep- clear quick, informative without aggressive sales

TripAdvisor users rated this property 4 out of 5

Beautiful Property and Quaint

micheleewan2025 (Huntsville, Canada) on Jan 30, 2025

The location of this resort is close to the airport which is handy. The check-in time could have been a little faster, perhaps more than 2 employees during busy times. Property was clean and staff were friendly. Only suggestion would be to provide more covered seating, especially when there is bad weather. Overall a beautiful place to spend your holidays.

View All