TripAdvisor Traveler Rating

I selected Grand Park Royal Cozumel for its all-inclusive offering whilst diving in the area. Whilst the property has potential, the execution of basic service standards was deeply problematic throughout my three-night stay in December 2025. The recurring issue that defined my stay was the complete failure to provide drinking water in my room. Each day after housekeeping service, I would return to find no bottled water had been left. I would telephone reception, be assured water would arrive immediately, and then nothing would happen. This became a daily ritual of multiple telephone calls, repeated assurances, and eventual escalation before water finally appeared. On my final evening, this reached farcical proportions when my 4pm request was not fulfilled until 8:30pm, and only after I specifically requested to speak with a manager. The restaurant service on my last night was equally concerning. I sat through an entire dinner service without a single member of staff offering me a beverage. For an all-inclusive resort where drinks should be readily available, being completely ignored throughout dinner was remarkable. The room itself required immediate maintenance attention upon check-in. The mini bar fridge was entirely non-functional, and the air conditioning could not achieve the set temperature. These were eventually fixed, but rooms should be guest-ready before arrival. A final observation: whilst the resort clearly caters to international guests, all satellite television channels were exclusively in Spanish, providing no entertainment options for English-speaking visitors. The food quality was acceptable, which prevents this from being an entirely negative assessment. However, when you pay for all-inclusive accommodation, you expect basic amenities to be provided without requiring repeated telephone calls and complaints. The persistent service failures and the energy required to obtain standard amenities significantly detracted from what should have been a relaxing experience. I would struggle to recommend this property unless significant improvements are made to service standards and staff responsiveness.

Food was bad. They need to change chefs and food suppliers. Rooms are outdated. But hotel area was clean and green. Good entertainment team. Beach was great. Hot water in shower run well.

Really hard to find food to eat if you are vegetarian, vegan, don't eat pork, don't do alcohol, gluten intolerance or any other dietary restriction. Food is not labeled when you ask the answers differ depending on who you ask.

Restaurante Frida was amazing! Excellent service and food!! Eddy, Omar, Ricardo, Camerino were our staff!! Highly recommend!

Unfortunately, our experience at this all-inclusive hotel did not meet expectations. The rooms were quite small and did not resemble the photos provided online. The bathroom had several issues, and the outdated fittings required multiple maintenance visits during our stay. While the food and cleaning staff were polite and attentive, the overall food quality and variety were below average. We also encountered some unprofessional behavior from certain staff members, especially at the front desk and near the pool area. Another downside was that the poolside bar and snack area closed at 6:30 PM, and the other pool bar only offered beer, which felt limited for an all-inclusive property.