All inclusive

Occidental Cozumel

Cozumel 4.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

This resort will make you feel like you've stepped into your own private hacienda by the ocean. With only 251 rooms, this exclusive all-inclusive luxury resort is located on a private section of Cozumel's finest beach, Playa San Francisco.

Treat yourself to a Royal Level category room and receive an array of extra amenities and services plus a separate check-in, complimentary Wi-Fi , access to exclusive restaurant, bar, lounge and much more!

Other Fees: 1.25 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

247

Rooms

Deluxe Room
  • 1 king bed, or 2 double beds
Deluxe Room
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Rollaway bed (on request)
  • Safe
  • TV
  • full bathroom

Deluxe Concierge
  • 1 king bed, or 2 double beds
Deluxe Concierge
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Rollaway bed (on request)
  • Safe
  • TV
  • full bathroom

Luxury Royal Level
  • 1 king bed, or 2 double beds
Luxury Royal Level
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Rollaway bed (on request)
  • Safe
  • TV
  • full bathroom
Additional details

Royal Level is an exclusive club-like atmosphere offering executive level service. Discerning guests seeking superior service and highly personalized attention within the privacy of the resort can enhance their business or vacation experience with plush accommodations, elegant facilities and added amenities including:

  • Private check-in and check-out reception
  • Personal Concierge Service
  • Pillow menu
  • Private breakfast, lunch and dinner area
  • Bar service, national and international labels
  • Drinks and snacks throughout the day
  • Nightly turndown service
  • Fruit basket
  • Plush bath robes
  • 24 hour in-room dining
  • Wi-Fi
  • Preferred seating at à la carte restaurants

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)

Kids club

Age range: 4 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12
Type Amenities
Beach Club Bar, Beach bar
Lobby Bar Bar, Lobby bar
Relax Bar Bar
La Mision Bar & Disco Bar Dance floor
Beach Club Nightclub
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Select public areas
  • Room
Type of restaurant Type of cuisine Open for Additional Information
La Posada Buffet International Breakfast, Dinner Dress code, Reservations required
Sonora À la carte Mexican Dinner Dress code, Reservations required
Los Olivos À la carte Mediterranean Dinner Dress code, Reservations required
La Piazza À la carte Italian Dinner
Beach Club Buffet International Lunch
La Carreta (Royal Level) À la carte International Breakfast, Dinner, Lunch
Coral À la carte Seafood Dinner Dress code, Reservations required
  • Rooms: 247
  • Fitness centre: on site
  • Sauna steam room: on site
  • Spa: on site ($)
  • Hydromassage tub available ($)
KM 16.6, Carretera Sur Cozumel
San Francisco Palancar
Cozumel, Mexico 77666
52-987-872-9730
20 km from CZM
  • Beach front
  • Private beach
  • All-inclusive: Included
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Jetted pools: 1
  • Outdoor pools: 3

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Tennis courts: on site
  • Currency exchange available ($)
  • Medical services onsite available ($)
  • Wedding facilities available ($)
  • Moped rental available ($)
  • Car rental desk available ($)

Location

Address
KM 16.6, Carretera Sur Cozumel, San Francisco Palancar, Cozumel, 77666, Mexico
20 km from CZM airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

The good, the bad and the ugly

MommaBrock (Cypress, Texas) on Jul 29, 2021

Location was nice. Resort is small and has a pretty but small beach with a pretty palm tree view. The resort is far from town and an expensive cab ride $30. Check in process was slow unless you were a member. Royal club members were definitely given preference and the rest of us felt like an after thought. A lot of the fountains were not working so stuff seemed like it was out of order. While there are several places to eat on property, these reservations are held for Royal members. Staff could not provide us with a reservation during our week long stay. Management was not helpful, kept putting us off for three or four times we went to discuss. No a/c or fans in common areas so we sweat unless we were in our rooms. We stayed at the bar each night and finally took fans from the concierge desk to make it bearable. The pool bar was understaffed so it took a long time to get drinks. Buffet food was average. Breakfast was the best meal - try the french toast! Omelet bar was great. No nightlife to speak of probably because of covid. We saw lots of wildlife - iguana, coatimundis and even a couple of snakes. Overall, average hotel. Great time because of the people we met and Victor and Guadalupe in the bar were AMAZING!!! Would not return.

TripAdvisor users rated this property 5 out of 5

Family vacation

cooperj261 on Jul 26, 2021

It was the absolute best vacation I’ve ever been on and I highly recommend it. The service was great and the activities were amazing. I had so much fun!!! At Occidental you could also call to get a fishing trip and/or a scuba diving trip and that was a lot of fun.

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