All inclusive

Occidental Cozumel

Cozumel 4.0

Overview

The all-inclusive Occidental Cozumel is located just a 45-minute ferry ride from Playa del Carmen. Perfectly integrated in its natural surroundings of mangroves, white sand beaches and tropical gardens, the resort offers access to the world’s 2nd largest barrier reef – Palancar Reef. Guests will also enjoy three pools, spa, five bars, a disco and seven restaurants. Royal Level accommodations offer unlimited access to our specialty restaurants, an exclusive à-la-carte restaurant, complimentary room service, and more. 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

247

Rooms

Deluxe Room
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Room
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Rollaway bed (on request)
  • Safe
  • TV
  • full bathroom

Deluxe Concierge
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Concierge
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Rollaway bed (on request)
  • Safe
  • TV
  • full bathroom

Luxury Royal Level
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Luxury Royal Level
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Rollaway bed (on request)
  • Safe
  • TV
  • full bathroom
Additional details

Royal Level is an exclusive club-like atmosphere offering executive level service. Discerning guests seeking superior service and highly personalized attention within the privacy of the resort can enhance their business or vacation experience with plush accommodations, elegant facilities and added amenities including:

  • Private check-in and check-out reception
  • Personal Concierge Service
  • Pillow menu
  • Private breakfast, lunch and dinner area
  • Bar service, national and international labels
  • Drinks and snacks throughout the day
  • Nightly turndown service
  • Fruit basket
  • Plush bath robes
  • 24 hour in-room dining
  • Wi-Fi
  • Preferred seating at à la carte restaurants

Amenities


Location

Address
KM 16.6, Carretera Sur Cozumel, San Francisco Palancar, Cozumel, 77666, Mexico
20 km from CZM airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

First time to Cozumel

Navigate21340559458 on Feb 23, 2024

Overall disappointment with our stay. All 3 rooms upon check-in had issues from; no safes, bad smells, no towels and no screens on patio doors. All were resolved but not until the next day which created issues in having to be available to move the next day. Some amenities like the hot tub were not available to non-members, this was never identified on the front end. The adult pool was very small and confined with no view of the ocean water, no breeze and limited chairs. The large pool by the beach was nice but to many kids, they should switch and have the kids pool be the small one. The food was very bland and pretty much the same every meal, felt like leftovers from the previous day were just being re-heated. Cant' prove it but there was a lot of talk about the adult beverages being very weak and or watered down at pool side. Our group consumed a fair amount of alcohol and never really felt like you were drinking anything other than fruit punch or soda. Location I felt was to far out to make it convenient to do something, unless you Scuba there is not a lot to do during the day, snorkeling was tough due to the constant wind while we were there. I would recommend staying closer to town if you want to sight see. I would have thought the hotel would provide shuttle services for guests. I will say, the entire staff was very friendly, helpful and great to meet and chat with. We did rent scooters for a couple days and they were delivered to the hotel for us for a nominal fee which made it convenient. We toured the island both days and did enjoy that. For our first trip to Mexico and our first All-inclusive stay we unfortunately were a little disappointed. Oh, and be careful, you will receive an email for a free welcome gift, this is just an invite to meet with the sales team, if that's what your interested and your cup of tea, go pick it up!!

TripAdvisor users rated this property 3 out of 5

Things have changed since last visit

581chrisf (Apple Valley, Minnesota) on Feb 22, 2024

It had been six years since we had been to Cozumel, our experience here will not have me booking another trip anytime soon. The staff is great, but the buildings have seen much better days. The buffet food is average at best, and its very difficult to get in to the "better" dinners - there is room at the events to take more guests, it appears they just didn't staff to accommodate more guests. Not sure I have ever had more watered down drinks(maybe not a terrible thing, but wow, really watered down).. This may be a perfect application of "you get what you pay for". We just expected a better experience.

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