This resort will make you feel like you've stepped into your own private hacienda by the ocean. With only 251 rooms, this exclusive all-inclusive luxury resort is located on a private section of Cozumel's finest beach, Playa San Francisco.
Treat yourself to a Royal Level category room and receive an array of extra amenities and services plus a separate check-in, complimentary Wi-Fi , access to exclusive restaurant, bar, lounge and much more!
Royal Level is an exclusive club-like atmosphere offering executive level service. Discerning guests seeking superior service and highly personalized attention within the privacy of the resort can enhance their business or vacation experience with plush accommodations, elegant facilities and added amenities including:
Location was nice. Resort is small and has a pretty but small beach with a pretty palm tree view. The resort is far from town and an expensive cab ride $30. Check in process was slow unless you were a member. Royal club members were definitely given preference and the rest of us felt like an after thought. A lot of the fountains were not working so stuff seemed like it was out of order. While there are several places to eat on property, these reservations are held for Royal members. Staff could not provide us with a reservation during our week long stay. Management was not helpful, kept putting us off for three or four times we went to discuss. No a/c or fans in common areas so we sweat unless we were in our rooms. We stayed at the bar each night and finally took fans from the concierge desk to make it bearable. The pool bar was understaffed so it took a long time to get drinks. Buffet food was average. Breakfast was the best meal - try the french toast! Omelet bar was great. No nightlife to speak of probably because of covid. We saw lots of wildlife - iguana, coatimundis and even a couple of snakes. Overall, average hotel. Great time because of the people we met and Victor and Guadalupe in the bar were AMAZING!!! Would not return.
Jul 26, 2021
It was the absolute best vacation I’ve ever been on and I highly recommend it. The service was great and the activities were amazing. I had so much fun!!! At Occidental you could also call to get a fishing trip and/or a scuba diving trip and that was a lot of fun.