DO NOT stay here!!! I repeat DO NOT stay here! First of all the rooms are nothing like the pictures advertise. When we arrive from a long 11 hour flight we went to our room and it was so so dirty and it was not what we had scene on their website we went to speak with the front desk and they did say that the next day we can check into another room. We asked for a extra chair to sit on in the room and they brought in the balcony furniture full of bird poop on it. It was so disgusting. We went back down to tell front desk they did apologize but this is now a horrible horrible start to our vacation. The housekeeping in this place is really bad. The next day we did go to a better room but we still had to keep asking for towels because housekeeping is very bad. We then made the best of it but in the last day the AC was not working and I know that’s out of there control but when I asked front desk what’s going on the gentlemen told me that there’s someone working on it and he apologized for my inconvenience he was good but then at midnight when we went back to sleep I asked before heading up if the AC was fixed being that I had asked at 4pm and they were working on it so I figured by midnight it’ll be fixed. Front desk said no I told them that at this point everything about this hotel is horrible I requested a fan and he said they gave it to other people they were very horrible customer service they literally told me the only thing they can do is put me in the hotel next door like how is that the solution they never apologized and they seemed to not care at all on how it was affecting me and my group the next morning when we checked out we did get a very nice gentleman who compensated us for our inconvenience. Still DONT STAY HERE!!! The customer service is not that great some are amazing others are so rude even sarcastic and shouldn’t be working in hospitality cause they don’t know how to talk to people. The housekeeping is Horrible! The rooms are also pretty outdated and not well kept. They do offer 3 beach rentals per room per day which was pretty nice and very convenient. And it’s right across the street from the beach and the location is really good your close to everything and you can walk everywhere but I still wouldn’t recommend this hotel to anyone. So stay at your own risk!!
Granddaughter’s First Trip
Aug 07, 2022
We finally all got vacation time together !! This will be my granddaughter’s first trip to Hawaii so we’re all very excited !!! I was born in Hilo so my granddaughter talks a lot about going to Hawaii.
So glad we were able to get rooms here. The location is great !
Most of all, the staff here at The Park Shore is so friendly, helpful and courteous !!!
Makes me want to come back every time.