Overview
This hotel has been a Canadian favourite for years for its great value and convenient location between majestic Diamond Head and the excitement of Waikiki.
Resort fees include
- Unlimited local and long-distance calls.
- High-speed internet.
- Korner Pocket Recreation Room access.
- Fitness centre.
- GoPro usage (subject to availability).
- Reef Safe Sunscreen, located poolside.
- Use of beach and pool towels and use of ocean floatation.
- Business centre open 24 hours, luggage storage for early arrivals/late departures.
- In-room Hawaiian blend coffee and Google Chromecast Entertainment Streaming.
- Daily credits at Beach Candy to be applied towards rentals of surfboards, paddleboards, beach chairs, umbrellas and more.
Check in
3 p.m.
Check out
12 p.m.
Rooms
222
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location
Reviews
Disappointing Experience – Not Worth the Price
Sayan M (Nottingham, United Kingdom) on Aug 30, 2024
• Overpriced for What You Get: We paid around AUD 2,000, but the experience was far from worth it. For the price, one would have been better off staying at the Aston Waikiki Circle, saving $500 and likely getting a better view. • Misleading Ocean View: Although we were allowed an early check-in, the so-called “Ocean View King Room” was more of a partial ocean view. It didn’t live up to our expectations. • Lack of Basic Amenities: The room, while not too small, was poorly equipped. There was no electric kettle or tea bags, making it difficult to enjoy our morning tea. The outdated coffee machine with its meager creamer allocation provided little comfort. • Inconsistent Room Service: Room service was only provided every other day, and we had to practically beg for it to be scheduled on days that suited us. This was completely unacceptable. • No Breakfast Included: Charging this much and not even offering breakfast feels like daylight robbery. • Unengaged Staff: The front desk and staff were neither welcoming nor friendly. It’s disappointing to encounter such lackluster service in the hospitality industry, where warmth and friendliness are essential. • False Advertising: The toilet lacked a bidet, despite it being advertised, which was quite frustrating. • Unreasonable Late Checkout Fees: Despite it being the off-season, our request for a late checkout was met with a charge of $120 for just five extra hours. This could have easily been a courtesy. • Unimpressive Pool Area: The pool area was dirty and overall underwhelming, far from the relaxing space we had hoped for. • Incorrect Room Assignment: We were clearly given the wrong room. We had requested a high-floor room but were provided with something much more basic. • Insufficient Bedding: The blankets provided were inadequate, making for an uncomfortable night’s sleep. • Poor Location: Lastly, the hotel is situated at the edge of the strip, which is not ideal for those wanting to be in the heart of the action. We specifically wanted a full ocean view but ended up with a partial one.
Awesome customer service, Great weekend stay
Frank J on Aug 26, 2024
We stayed for my wife's birthday weekend. From the start , everyone was completely helpful . The Valet "August" to every member of the staff was completely helpful and a joy to work with. We chose the 2 queen room on the pool deck and it was superb. We will be back!!
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Honolulu, Oahu, Lihue, Kauai, Kahului, Maui
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