Hotel

The Westin Maui Resort & Spa, Ka’anapali

Lahaina 4.5

Overview

The Westin Maui Resort & Spa, Ka’anapali on Ka'anapali Beach is the perfect island resort for an inspiring Hawaiian vacation. Fresh from a multi-million dollar reinvestment, the resort presents uplifting renewal. From spa rejuvenation to oceanfront dining, splashing fun within an aquatic playground, golfing and watersports - the choices are endless.

Added value

Complimentary shuttle to other Starwood resorts and Lahaina Town.
Please see hotel concierge for more details.

Resort Fees: 49 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

771

Rooms

Kukahi – Aina View
380 square feet
  • 1 king bed, or 2 queen beds
  • Mountain view
  • No more than 4 guests in the room
Kukahi – Aina View
380 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • Turndown service
  • TV

Kukahi – Ocean View
380 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Kukahi – Ocean View
380 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • Turndown service
  • TV

Hokupa'a Ocean View
400 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Hokupa'a Ocean View
400 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • Turndown service
  • TV
Additional details

Exclusive access to The Lanai at Hokupa’a is included in all Hokupa’a Room Categories. The Lanai at Hokupa’a offers the following:

·            Complimentary food:  Continental breakfast, Hors d’oeuvres

·            Cocktails, for purchase

Amenities


Location

Address
2365 Kaanapali Parkway, Lahaina, Hawaiian Islands, 96761, United States of America
42 km from OGG airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5
TripAdvisor users rated this property 3 out of 5

Half half

ReemH665 (Chicago, Illinois) on Jan 18, 2025

Not sure how I feel about our trip with our family of seven. We got to the resort super late because we had 2 delayed flights. My husband is a Platinum-soon to be Titanium- Marriott Bonvoy Elite member. We had requested 2 connected rooms or at least close”. We got rooms on the 7th and 11th. Typically we get nice upgrades like a Partial or Full ocean view room-but nope, they don’t do that here. At check-in, I asked if there’s a lounge with coffee/etc. like other Marriott properties and she insisted that they don’t have that here. Typically we get access to a lounge with quick bites, but nope I was told they don’t have that here. They told me to keep coming back and trying. I was relentless and kept coming back to ask for a better room. Finally 2 days later we were able to snag an ocean view room (should be called half/partial ocean view) in the Ho’okupa tower (for a hefty difference in price) which is the only tower that has access to the Lanai lounge that I had no idea about. The Lanai lounge has small bites for breakfast and dinner and snacks/coffee/drinks throughout the day. I’m kind of annoyed by the treatment we got at this resort. Since we had 2 rooms, some of us were excluded from the Lanai because we didn’t have the other room in the Ho’okupa tower. This is not what we are used to at all. I understand the hotel was at capacity but we reserved back in September. Treatment was completely unfair and not typical for Marriott Bonvoy. They sometimes made us feel completely inadequate. As far as the hotel itself, it’s okay. Rooms are nice, not the best we’ve stayed at. There’s a Mahele Market for coffee and breakfast items. Whaler’s village is next door which has tons of shops, some restaurants, and nice to walk at night. We have also stayed at the Maui Ocean Na’nea villas and I’d say that this resort has more dining options nearby and better pools. Not sure I’d stay here again after the treatment we received. Next time we will stay somewhere in Wailea!

TripAdvisor users rated this property 1 out of 5

Terrible service

Laurie S on Jan 01, 2025

This was the worst experience I ever had in my life. Horrible experience I never had worse customer service in my life. The money that they charge does not warrant the lack of accommodation to the hotel guest. Being that I have a special diet they refused my food while my uber driver was trying to speak to the manger and hand her phone to her she refused to touch anything from my uber driver. They are completely rude to guests and have no accountability or manners when dealing with one. I have gone down to the front desk multiple times and each time the person behind the desk was even worse than the last. Tell me how you charge so much money without having any hospitality? I would never stay here again not if you paid me.

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