TripAdvisor Traveler Rating

Stayed for six nights in 10/2025. We had initially booked a room in the Kukahi Tower but upgraded to Hokupaa Tower at check in ( gets you access to the Lanai Lounge) for additional $189 PER NIGHT. Our room faced the Whaler’s Village and had a good view of the ocean. Room: clean, bright, good size. Nice bathroom. No carpet. Comfortable bed. Nice crisp bedding. Good pillows. Excellent housekeeping. Unfortunately the music from the restaurants below was very loud with deep base so i found it very annoying. Lanai Lounge: open from 7am-9pm. Nice breakfast consisting of: meat options that changed daily (bacon, sausage) scrambled eggs everyday, pancakes, waffles,fresh fruit, salad. They also served smoothies, açaí bowls, and spam Musubi on some mornings. Also enjoyed light hors d’oeuvres in the evening as well as dessert. Food was good in taste and quality. Chips, granola, and nuts were available during the daytime. It was VERY busy at breakfast time. Lanai lounge was beautiful and had excellent views of the ocean and the sunset. It was quiet and away from the hustle and bustle of the main pool. We did not use the main pool or sit by the main pool at all. We spent most of our “resort time” at the lanai lounge. Location of the hotel: very convenient for walking to whalers village. The game room/arcade (can’t recall the name) is the best kept secret in kaanapali! Would be a fun place for kids and maybe adults to hang out away from the sun. Grounds: very well kept. Beautiful lobby with the waterfall.

Wonderful place...but I agree with other reviewers...why do they have to play pounding bass all day?What about beautiful soft Hawaiian music...that's one of the special things about Hawaii.

Westin Maui was the first stop of three on the island - and of the three places (Kaanapali, Wailea & Airport adjacent) was probably the overall best outfitted resort. Major wins were: -ocean view room - I think its worth it based on the location, however, the non ocean view rooms did face the sunrise, so win there! -beach access -Some reviews reference long waits for chairs at the beach/pool or limited availability. We went post holidays, so probably a slower time but also didn't use these services. I could see that being a hassle. For us, the beach being right there and accessible in seconds was a huge win. -Spa & Spa Staff - its expensive, but the massage was great - cabana front was the way to go. I didn't take advantage of all the amenities in the spa, but there were A LOT and I could see that making the hefty price tag even more worth it, but I was so pleased with my massage as it was! Everyone at the Spa was sooo friendly, too. -Location - walkable all through Whaler's Village and up and down the beach. Opportunities: -Communication of amenities- we were lucky that we stumbled upon the discount card others mentioned when we asked the concierge a few questions. The front desk did not cover amenities/offerings thoroughly which I felt was an opportunity. -Condition of the property - starting to feel a bit tired. The outdoor spaces make up for this as they are beautifully landscaped and well kept, but, it is worth noting as rooms are expensive - we were pleased to have the ocean to distract us, but I wouldn't say the rooms are necessarily the biggest highlight. We left for all meals, so no comments on food - seemed to be decent options but for us exploring local non - resort restaurants seemed like a better idea. If you're like us and appreciate having the beach at your feet and a central location for adventuring with an occasional dip in the pool or visit to the Spa/fitness offerings - this should check all your boxes!!!

This was a very underwhelming hotel. Would not recommend if you're looking for a relaxing or serene experience. It was so full and busy - expected for the holiday/new years time - but there were long lines for all food and people went out to reserve pool chairs by 7am. They had a rule that chairs being held with no one on them for an hour would be freed but staff does not enforce this, making the pool experience very poor. The grounds are beautiful but the adjacent beach is just completely busy and crowded. We also found the room wasnt up to par - very small for the price, the outdoor furniture clearly hadnt been cleaned in ages, there was trash from others under the bed and we had to call down for things like replacement of coffee and shampoo which they hadnt stocked on their own. We also found out on day 3 that we shouldve been informed of a Privilege Card that would provide discounts at things like the onsite restaurants and spa. This was after using those things prior - we were truly given no good info at check-in and found this incredibly disappointing. If you want to do a very expensive, big box resort full of kids maybe you will not have the same feedback but I would never stay here again, especially at the prices charged.

We flew from our home in Kona to go to the NY Eve celebration and Bipin (front desk manager?) helped us preselect everything we wanted. Unfortunately, our room type was unavailable upon check-in. Melelani (front desk services) was exceptionally patient and understanding of exactly where we wanted to be and why, and found an absolutely perfect room for us (#1070). Shout out to Sean for dragging our bags to our room! We had Gold Tier tickets to the dinner at the adult pool and the band (Nuff Sedd) was nothing short of incredible - like our own private concert! We felt badly that very few people danced but the 2nd bar was a bit in the way -- perhaps it could be to the side next time and tables set up there instead. The food was delicious, and the serving team and bartenders went over the top to make sure we were having a great time. And then there was the mind-blowing midnight drone show. Everyone was in awe! This entire Westin Maui Resort experience made our NY Eve the best ever. Kudos to everyone involved!!!