TripAdvisor Traveler Rating

Still here. Maui is ok. We are a family and have been to all the other islands. We prefer those more. We were debating between this hotel and Grand Wailea. Pros: - Flamingos and fish feeding for kids. Highlight of the trip - Concierge staff is great. - Location near shops and on the beach is nice. - Rooms are decent but nothing spectacular. The renovation brought the rooms up to par with a standard hotel; not above. - Cons: - Overpriced, but this applies to all Maui hotels near Westin - $25 nachos from a to go market. Get outta here!!! - Closed down half(!!) the pools including all hot tubs for a private event during the stay. Not even a wedding. How even legal? Beware the hotel isn’t at capacity so they shut down many extra activities and events but then sell it out to private events for multiple days. Your choice is either overrun during summer or less options with half the resort reserved during off season (mid Sep) - Service is lacking, almost run-over my kid with a large push cart near the pool without even looking, rushed checkin, missed a room cleaning, etc - Near zero status privileges. Titanium with 13 years as platinum or higher. Previous five year Ambassador. Tried charging $500 per night to switch from a suite in one tower to a regular room in another (lol?) - Not setup for beach use like other hotels - Staff other than concierge near front desk may not exist for guests?

This was great. Kids got to feed koi fish in the morning, saw flamingos and parrots! LOVE the adult only pool. Just wish they would have a kiddy hot tub too. Only downside? Someone pooped in the pool, they closed it so fast! Anyway, room service was quick, the rooms are gorgeous. Would go here if you are having a honeymoon or such..

This resort is a dream for couples and families. Plenty to do. Great ocean-front location. Comfortable beds. Staff is fantastic from parking lot and front lobby door to room attendants. They take the time to say “have a great evening” Many swimming pools to find your favorite lounge chair! Love seeing the flamingos and the parrots. Plenty of space to walk on property. Gym and classes on site. Prices at the only on-site market are high with $4.00 for one banana! Would like competitive market option to keep prices in range for families. More free shade umbrellas at the oceanfront pools instead of pay to use shade cabanas.

Pros - newly renovated, rooms are beautiful, comfy beds, beautiful lobby , clean, friendly staff, great gym, housekeeping fantastic, 2 min walk to Whalers Village (huge pro) Cons- food is mediocre, you pay $40 daily resort fee and then pay $100 /day to rent a crappy chair and umbrella on the beach. They only allow 2 pool towels per person and you have to turn in towel cards each day. I’m supposed to be upgraded if available- they gave me a view of a parking lot (premium resort view) and several staff said they were not at full capacity, so not sure why they couldn’t give a better view. For the price I think it’s overall a great value and would totally stay there again. I’m deducting one star for the meh food and high pricing for beach accessories.

The resort itself is top notch , especially the pools complete with waterfalls and splash pad for younger kids. The beach is really nice , the water is clear and warm. Unlike a lot of resorts, you can actually walk to tons of restaurants and stores nearby (Whalers Village) , so you have more options. Plus it’s a short drive to Honolua Bay and other great beaches to the north