TripAdvisor Traveler Rating

Not sure how I feel about our trip with our family of seven. We got to the resort super late because we had 2 delayed flights. My husband is a Platinum-soon to be Titanium- Marriott Bonvoy Elite member. We had requested 2 connected rooms or at least close”. We got rooms on the 7th and 11th. Typically we get nice upgrades like a Partial or Full ocean view room-but nope, they don’t do that here. At check-in, I asked if there’s a lounge with coffee/etc. like other Marriott properties and she insisted that they don’t have that here. Typically we get access to a lounge with quick bites, but nope I was told they don’t have that here. They told me to keep coming back and trying. I was relentless and kept coming back to ask for a better room. Finally 2 days later we were able to snag an ocean view room (should be called half/partial ocean view) in the Ho’okupa tower (for a hefty difference in price) which is the only tower that has access to the Lanai lounge that I had no idea about. The Lanai lounge has small bites for breakfast and dinner and snacks/coffee/drinks throughout the day. I’m kind of annoyed by the treatment we got at this resort. Since we had 2 rooms, some of us were excluded from the Lanai because we didn’t have the other room in the Ho’okupa tower. This is not what we are used to at all. I understand the hotel was at capacity but we reserved back in September. Treatment was completely unfair and not typical for Marriott Bonvoy. They sometimes made us feel completely inadequate. As far as the hotel itself, it’s okay. Rooms are nice, not the best we’ve stayed at. There’s a Mahele Market for coffee and breakfast items. Whaler’s village is next door which has tons of shops, some restaurants, and nice to walk at night. We have also stayed at the Maui Ocean Na’nea villas and I’d say that this resort has more dining options nearby and better pools. Not sure I’d stay here again after the treatment we received. Next time we will stay somewhere in Wailea!

This was the worst experience I ever had in my life. Horrible experience I never had worse customer service in my life. The money that they charge does not warrant the lack of accommodation to the hotel guest. Being that I have a special diet they refused my food while my uber driver was trying to speak to the manger and hand her phone to her she refused to touch anything from my uber driver. They are completely rude to guests and have no accountability or manners when dealing with one. I have gone down to the front desk multiple times and each time the person behind the desk was even worse than the last. Tell me how you charge so much money without having any hospitality? I would never stay here again not if you paid me.

This place is gorgeous from the moment you walk through the entrance. So many pool options, beach right out the property walkway, comfortable beds. Rooms a little tight and of course everything is overpriced but this is really the best resort we have been to in awhile for families. Slides, caves, basketball hoop, water area for kids! So fun! Must visit as it’s also right next to whalers village for shopping

Amazing time at this hotel. Honestly, there is nothing not to like (unless you really want to be isolated and on a less busy strip). (first: remember not to ask staff members about last year and the fire! They are at work trying to block out trauma, not be asked by well-meaning guests about it several times a day, k?) ROOM: We booked superior ocean view (high floor, great view across the pool & foliage to the ocean) in the main tower, which was cheaper than the new building (Hokupa'a) they are trying to push. We loved our room, and it's super easy to get to and from the room and the beach. (we had stayed previously at the Hyatt, which was a big trek back to our room through pathways from the beach or pool). View was amazing. Things were quiet. Room was new and modern. Sleep quality was excellent. I understand these rooms are smaller than at hotels like the Hyatt, which might matter if you're 4 people in a room, but we were 2 in each room. DEALS: We did the AAA rate which came with $100 in credit per room per day. That was terrific! It was usable at every restaurant and bar on property (excluding Ulu) and also the Spa. f we wanted to eat breakfast and/or lunch and/or have drinks or coffee in the hotel, it made them essentially free (or reduced the rate for the massages to something less exorbitant), and the rate was very reasonable. LOCATION: Right on the main drag, next to Whalers, gorgeous views, so well-located. So many food choices right next door so you're not stuck just eating hotel food. And you can walk up and down as much as you want and get your steps in and get away from the hecticness by going south. The beach is just a few steps past the pool, and really lovely. STAFF: Everyone was super nice. The Concierges are local and were wonderful. Big ups to both Jens (who helped me at different times) & to the concierge with long black hair whose family has a permanent jewelry business. I went to one of the holiday pop-ups for displaced Lahaina businesses, and suggested to her that they tell more guests - and she was like, ooh, my family was there! All of the concierges were so gracious, and NOT pushing doing expensive tours if you just want to do something cheap or free like go hiking on the Kapalua trails. DINING: There are definitely some inconsistencies with the restaurants - but the best thing is that you are not STUCK here - it's easy to go to all the great choices right next door in Whalers (Island Gourmet Coffee, Choice Health Bar, Joey's, Da Nani Pirates Food Truck, Leilani's, Monkeypod, Hula Grill) if you don't feel like eating here. Here's a quick summary of the restaurants on property. Hale Mo'olelo: very well situated, pretty: you can get drinks here, have lunch or take it away from here (very fast), or do filet mignon etc for dinner. I found it a bit inconsistent, and after dining here one night we only did takeout for lunch later in the week. But it has lots of choices (the beyond burger was delicious in addition to meat and fish and other veg choices). So it's one option. Honestly, I wasn't crazy about any of the drinks I got here, but that mattered less to me than the overall experience. Ulu Kitchen: New place from Merriman's at the hotel, but not owned by the hotel (you can do room charges there, but you can't use your daily credit there). Super inconsistent. We ate their a bunch because it's close & some of the food was really good. But some of it wasn't and the service was inconsistent. It was VERY easy to walk in though, which is different from Merriman's Monkeypod in Whalers. So it's a good option for a last minute meal. Market: this place deservedly gets a lot of hate on here. The "hot breakfast" (the only one on the property besides Starbucks, and Ulu which is separately owned) is pretty sad looking (not made to order). The acai bowls are supposed to be much better - but they were really icy, and not as good as similar ones in Whalers. BUT they have some super yummy things here too and I can't hate on that. The pastry program is fanastic. The croissant and the caramel macademia nut banana bread are each $7 - and the banana bread was HUGE. Once I tasted these I needed one of them every day. Overall, I'd come back here in a second. If you're looking just to be close to nature, so somewhere else in Maui. But if you want to be in Ka'anapali, with all the dining choices walkable and not use your car - this is an outstanding choice. Super comfortable, friendly, lots of great food onsite or nearby!

This hotel was amazing! It had a great beach, great activities, great water park, and the Whalers Village next door was great! The Lanai was awesome and was a meeting place for our entire family. They did charge us for our room 3 times and then accuse us of fraud though.