The setting is spectacular, I mean it’s Maui, right? Unfortunately the Westin did not live up to our expectations as a “high end” resort. Housekeeping is practically non existent with little to no attention to detail. There was a used inhaler and various other “surprises” under one of the beds…didn’t check the other one. We were there 4 days and even after asking did not have fresh linens. The pool is lovely but don’t expect to be able to get water from the coolers as they seem to just be for show. Potential is there but we won’t be going back…very disappointing. Finally, there are several surprise charges that will appear on your bill when you check out, and it’s not a good surprise.
Denying a refund of reservations after the fire -- terrible that take advantage of guests during such devastation
(Cabo San Lucas, Mexico)
Feb 12, 2024
Our family had our annual trip planned for Sept 2023 -- and decided not to go as to not tax the community and allow the locals to use the services. I was unable to reach the hotel -- or the Westin vacation club due to the overwhelm of demand on customer service. We were informed someone would contact us -- they did. I confirmed we would NOT be arriving, yet the points were never refunded to my account. After numerous phone calls and letter - still no resolve. It is disappointing that in such devastation of the community - that guests are taken advantage of. There should absolutely have policies for unplanned catastrophe -- the airlines were fantastic at waiving fees. Westin -- you should follow and do what is RIGHT!
Feb 11, 2024
Just returned from a 5 night stay. Everything was great. Pool, towel desk, room, housekeeping, concierge and overall hospitality met expectations based on other reviews. The room had an espresso machine with 6 pods. The water slide was not open and didn't eat in the local restaurant. If it wasn't for the tragic sights of Lahinia from the airport you would never guess there was a fire at least at this property. The local restaurants were feeding FEMA and those displaced by the fire. I don't believe (from what I saw) they were eating off the menu, but more using their kitchens to prepare meals. Westin has free guest wifi access. I suppose it was worth what i paid. It was basically non-functioning. Couldn't keep a steady signal. I would connect and then drop. Occasionally it would connect and be incredibly slow, then drop. If you have no cell data a trip to Maui could have some surprises.
Living the Dream
Feb 07, 2024
Long overdue review for an amazing 5 night stay last winter. The Hokupa’a Tower was truly lovely. Renovated room and bath, balcony, ocean view and access to the lounge (with even more amazing views). Perfect location. Direct beach front access, right next door to shops & restaurants and a short walk over to black rock. We tried almost all of the great dining spots on the property, along with every pool. This hotel is a winner. Thank you to Valerie and the rest of the staff for their hospitality. Best wishes to the people of Maui.
An awesome stay in Maui.
Feb 06, 2024
My family and I had a great stay here. For a little context I have been a member of Marriott's rewards program since 1999. I currently have Titanium status. I have spent over 1200 nights in hotel rooms so I feel like I'm a pretty good judge of hotels.
For this stay I rented 2 rooms. The rooms were Ocean Tower - Superior, Guest room, 1 King, Ocean view, High floor, Balcony. I cannot recommend these rooms highly enough. Such an amazing view of the pool area and the beach.
There is a wide selection of pools and they are all nice. Since I am a Titanium member I got coupons for breakfast which could be used at either Hale Mo'olelo or the Mahele Market & Eatery. I ate a both places and can recommend both of them.
While you are there, be sure to try the Hale Mo'olelo's version of a Pina Colada. It's different than a typical pina colada and was a favorite of everyone in our group. Also stop by Mahele Market and try their banana bread. It's so decadent.