The Westin Maui Resort & Spa, Ka’anapali reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

6601 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Lovely experience, BUT!

Greekchick (Chicago, Illinois) on Jan 09, 2023

We stayed in the Hokupa'a Tower rooms. We did this to have access to The Lanai. The Lanai was lovely and has has tremendous potential. However, we were traveling as adults. The potentially CHILL space was over run by children's and young families . It's a the area was ruined by the children and families. It's a shame they cant designate this as an adult only sanctuary. It would be better used and appreciated. The food was nice and the bar was wonderful. Great setting. I don't think I would book this category of room again. The adult only pool at the hotel was wonderful. I did use the spa. Had a wonderful massage that was crazy expensive. The beach area was compromised from the recent storm. Sad. The hotel was busy. There was the Golf Tournament and the holiday. Nice week, but could have been better.

TripAdvisor users rated this property 5 out of 5

The Westin Impressed Us

Craig K (Los Angeles, California) on Jan 05, 2023

We recently stayed at the Westin Maui Resort for the first time, and we were impressed. Usually, when in Maui, we stay at the Hyatt, but the Westin matched or exceeded the Hyatt in some important ways. First, we loved the Lanai, a lounge for those staying in the Hokupaa Tower. Though a bit crowded when free (mediocre) food was offered in the morning and evening, the rest of the time, it served as a relaxing place with a great view. This was definitely our favorite part of the resort. Second, the Westin’s location, right on Kaanapali Beach, is excellent. The Hyatt doesn’t have a good beach. The Westin, however, sits on a nice, though thin and sometimes crowded, one. Third, like at the Hyatt, everyone who worked at the Westin was helpful and nice and seemed happy. I do prefer the Hyatt’s grounds to the Westin’s, and the Hyatt’s restaurants’ food was far better. The Westin’s food in the places we ate was mediocre or below; one place even served cheese sauce instead of real cheese on its nachos. Quelle horreur. This is an area they could improve. Otherwise, we were very happy that we had chosen to stay at the Westin.

TripAdvisor users rated this property 4 out of 5

Good fun and location

flavour2804 (Melbourne, Australia) on Jan 03, 2023

We stayed here for 4 nights as part of a larger group who were all on Maui for a wedding. We made excellent use of the adults only pool, which is definitely a plus, the poolside bars and the on-site and nearby dining options. The rooms are comfortable and well-appointed, though fairly unremarkable. The location is great, with the beach right next to the pools, Whaler's Shopping Village pretty much next door (the ABC store comes in very handy), a golf course on the landward side and a bunch of restaurants and bars along the beachfront. There is a real holiday atmosphere here (not surprisingly) and the staff are generally all very friendly. It is a very busy resort however, as is the stretch of coastline with several other adjacent resorts, so I wouldn't recommend end it for those looking for something a bit more peaceful and intimate. It's expensive too, so I can't give it 5 stars.

TripAdvisor users rated this property 2 out of 5

Soooo insanely crowded

BA1111111 on Dec 27, 2022

This resort is packed to the gills with people. A 45 min+ check in as the lines were so long. If you don’t get a chair at the pool by 8 am, you are not getting one. You can rent cabanas and covered chairs poolside - recommend doing that well in advance of your trip (they are already sold out for the week when we inquired). The resort is right next door to a shopping mall with lots of tours leaving from the shared beach, so more people there. They also have a fence in front of the beach, so it forces people to walk on the resort grounds, adding to the packed sidewalks. We stayed at the Hokupaa tower and was hopeful that the lanai would provide a retreat from the crowds. It was a huge disappointment- it opens at 5 for appetizers, and the food was picked clean by 5:15 (in all fairness they restock, but it is slow). Good luck finding a place to sit. We had to call housekeeping 3x to get the sofa bed made up for our kiddo. Took about an hour and a half to finally get what we needed for the bed. The only thing that is not crowded are the on-site restaurants. The food at Hale Mo’olelo is sub par bar food. You are better off eating at the Whaler’s Village restaurants next door. For the price, this resort is sooooo not worth it. Crowded, slow service, and subpar food.

TripAdvisor users rated this property 5 out of 5

Excellent stay In Maui !

DannyWasserman (Virginia Beach, Virginia) on Dec 21, 2022

We enjoyed our stay in Maui, we stayed here for three days. The rooms were spacious, the views to the ocean were stunning, and the places to eat were very good. We would go back if ever in the Hawaii area.

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