TripAdvisor Traveler Rating

This hotel is the best! We try to do a trip every year and one thing we always look forward to is the Maui gold pineapple man who sells his pineapples in the hotel lobby and hands out samples, his pineapples are the best I’ve ever had!! It’s been the same guy selling pineapples since my husband was a kid and used to come here with his family and every year we get a picture with the pineapple man and buy some pineapples! One bummer this year was that the hotel bar-restaurant stopped selling hula pie! We loved sitting at the restaurant with the live music and having our favorite dessert there last year, hoping they will bring back the hula pie!

This resort is located on a beautiful stretch of beach. We did not encounter lava rock on the beach or in the water. There are also enough pools for everyone with plenty of lounge chairs. The restaurants on site are a little pricey but Whaler's Village is right next door with other options. The rooms are clean with very comfortable beds. Any employee we interacted with was pleasant and went out of their way to help. We will definitely be back.

Traveled with our two young children and had the best time! All the rooms have been updated and remodeled! The hotel staff went out of their way to ensure we had a great stay. The property is beautiful with SO many activities and things to do. The location is perfect, right next door to whaler village. We will definitely be back!

The hotel is in a great location, with amazing views, amenities, and clean rooms, but the staff makes this a great place to stay. From the moment BEFORE arrival until departure, the staff exceeded our expectations. Sheryl Rarogal, the pre-arrival coordinator, was key! She is an Angel! She was very professional, responsive, informative, and delightful to work with. She was quick to respond, and our request was perfectly executed. We celebrated my husband's birthday in Maui from Alaska. Sheryl included a special touch of a “Happy Birthday” box full of Hawaiian goodies with a note to contact her if we have further questions. I can’t say enough about how talented and receptive Sheryl is. You have a great person here! We appreciate all of her hard work. The pre-arrival coordinator is vital. All in all, we received exceptional customer service throughout our stay. We traveled with a five-year-old and an eight-year-old, and they had a blast with the daily activities in the resort… Koi Fish and Flamingo Feeding - thank you to the staff who always smiled every morning as they gave the kids food to feed. We were there before 0900 for the feeding. It was the girls morning routine before hitting the pool! Hana Lei Kahimo (lei making) – Very informative and patient teacher. I forgot her name. Mario from the Ulani Niu (coconut weaving): Mario was very informative and funny. Birds – Kalako, the scarlet macaw and Keoki the cockatoo, and her friends were our girls favorite pet in the resort. Francis, Robert, and Joaquin were the bird handlers that were very informative, always smiling and greeted everyone with respect and kindness. They even offered to take photos. My girls were there every morning and in the afternoon during our 5 day stay! The pools never felt crowded. Pool F&B services were great! Great staff- very attentive! Shout out to the Housekeepers: Mary Daproza (housekeeping). She was very helpful with directions in the main area and always has a smile while sweeping the floor and greeting everyone! Janette (room #1040) was the in-room housekeeping staff for the first day. However, we opted out of housekeeping and decided to join the “Difference Maker,” we didn’t use housekeeping for the remaining of our trip. We are already planning our trip back to Westin Maui for 2026. Thank you so much.

Amazing resort, my teens loved it the most of three properties we stayed at on trip (including Hana Maui and Grand Wailea). Cool, modern decor, large comfortable room, and great location. We stayed in Hokupa’a tower, which I think does make a huge difference. Access to The Lanai was key, full breakfasts and (mostly) full dinners made it more than worth it! Plus The Lanai was an escape from otherwise hectic Ka’anapali area. On down side, pool was freezing during peak spring break. Hard to even go in pools. Food options very limited, but Whalers Village being next door made that largely non-issue.