TripAdvisor Traveler Rating

We had been looking at Airbnb options for months while planning our trip, so receiving a weeklong stay at the Westin’s newly renovated Hokupa'a Tower as a surprise gift from a family member was an incredible treat. From the moment we arrived, the experience was wonderful. Our ocean-view room was upgraded to an oceanfront room, and the views were absolutely magnificent. We could even watch whales from our balcony! I especially loved the separate lounge area available to guests in the tower, along with the included breakfast and all-day snacks. The evening hors d’oeuvres were so substantial one night that we didn’t even need to go out for dinner. The location is fantastic, with plenty of restaurants and activities within walking distance if you prefer not to explore the rest of the island. Whaler’s Village is also an easy walk and offers additional dining options. One thing to keep in mind is that many of the restaurants are outdoors, so rain can cause some of them to close. Fortunately, we only had one rainy day, and it didn’t last long. The biggest downside for us was the thin walls. We had a family staying next door for the first part of our trip, and they were very early risers. Thankfully, the time difference meant we were already awake, but it did take away from the peacefulness of watching the sunrise. The resort was very crowded during our stay, but because of the location of our room, we never really felt surrounded by too many people. I also can’t speak to the value since we didn’t personally pay for our stay, but I would absolutely pay to return—and I think that says a lot! I was also celebrating a milestone birthday, and the staff went out of their way to make it special. Every staff member we encountered, from the valet and front desk to food service and housekeeping, was friendly and helpful. We never met an unhappy employee, and every need was taken care of throughout our entire week. Overall, it was an amazing stay, and I would happily return to the Westin and Hokupa'a Tower for another Hawaiian getaway!

We had a very disappointing arrival experience. One of the valet staff was extremely rude and, in the process of handling our belongings, damaged them. The situation was made worse by a storm that left the hotel without power. The room was damp with condensation, and uncomfortable. The pool area was also in poor condition following the storm, with visible debris throughout. I had chosen this hotel specifically for the pool for my child, but they did not feel comfortable using it. We also reported a nail sticking upright in the pool, which posed a serious safety hazard and could have injured someone. It took the hotel three days to remove it. Overall, compared to other hotels we have stayed at in Hawaii, this was by far the worst experience we have had.

Not a great experience. We were hit by the hurricane and lost power for over 12 hours. Other hotels already got their power back. Our rooms feel wet because of the humidity. When we ask the front desk for a time, they can’t give us an answer. They are charging a lot for burgers, dogs, and chicken. Will not be coming back.

We are without power for 2 days after the storm. There is no air conditioning, the rooms are damp, the pools are closed, the restaurants are closed, whalers village is closed and the hotel are profiting by charging $25pp for a takeaway lunch (even for kids). There is no signs of power being restored soon. It’s incredibly boring for kids here with no pool, no tv, no internet and no activities on for them.

This trip was a dream!!!! Everything from the hotel, to the rooms, to the staff…. 10/10. We were there for our daughter’s 10th birthday and our 11 year anniversary and they went out of their way with special touches for us. The resort went all out for 4th of July and we honestly couldn’t have asked for anything better!!! The entire day was filled with so much fun!!!!!!!! Highly recommend the luau as well!!!!! We’ve been to one other before and this one was hands down the best!!! So so so good!!