TripAdvisor Traveler Rating

I had a terrible experience with the reception staff. I have been coming here for the past three to four years. I live with a disability—claustrophobia—and yes, it is a valid disability. I faint if I am in an elevator. Every year, I willingly pay extra for a room on a lower floor to avoid this issue, and I have always been completely fine with that. This year, after paying for an early check-in, the receptionist assigned me a room in the Spa Tower. I specifically asked her if the internal emergency stairs would give me access to my floor so I could go up and down safely, just like I have done for the past three years without health complications. I ended up wasting over two hours crying. Not only did the stairs fail to give me access to my floor, but after paying for both an upgrade and early check-in, I discovered that the emergency stairs I took did not even lead to the Spa Tower. I had to wait in line at the front desk all over again, where the staff made excuses and lied to me. They told me security would need to escort me upstairs, yet no one directed me to a guard or offered to call one. When I finally found a security guard myself after 35 minutes, he didn't even know how to get me upstairs. I had multiple panic attacks and cried uncontrollably, yet no one was willing to help me. I even asked for assistance inside the VIP check-in lounge, but I was treated like a burden rather than a guest. I am deeply disappointed. I wasted my money, time, and energy. I have been a loyal customer who visits multiple times a year, often bringing friends and family. After this experience, none of us will ever step foot in this hotel again. I would have much preferred honesty and transparency right from the start, rather than being bounced back and forth like a ping-pong ball. To make matters worse, when I went back to the front desk for the second time and asked who I should turn to if I ran into more issues, the girl simply told me she was about to go on her lunch break. She said that if I needed help, I would have to wait another hour for her to return—after I had already wasted two hours trying to sort this out

Bit like a premier inn Comfy beds Nice tv Plenty of room in wardrobe Safe and mini fridge in the room. We had a go room overlooking the flamingo habitat and the pool. Great location to explore the strip. Right next to linq promenade with restaurants bars entertainment. Would stay here again.

If there were negative numbers i would give them one. The one star is because the go pool and area is very nice. The hotel itself is dirty. The AI concierge is worthless and spam fills it if you ask a question. There is no human concierge. There is no casino host. The food is outrageously priced. 25 a plate for breakfast not including drinks. Dinners from 30-100 per plate. We were in a room that was supposedly remodeled in April. The smoke smell was unbearable. The linens and towels smelled musty (as did the towels at the pool).

Dirty. Big clump of hair on uncarpeted room floor. Black mold under soap dish in tub. Sticky desk and nightstand where the black paint was peeling off. Good bell and valet service people. Poor old Flamingo.

Flamingo puts in the middle of the strip that is nice. Rooms could use some modernizing. Staff were friendly and helpful. Food at the food was good.