TripAdvisor Traveler Rating

I like this hotel, I really do, but they have some serious issues that need to be addressed immediately. First of all check-in is a complete nightmare. I have never, ever been to a hotel anywhere in the world where check-in was so ridiculous. Long, slow moving lines with only a few working machines that despite having a QR code and using a driver's license would refuse your request and refer you to an employee that didn't exist. There was no employee to be found. Exasperated, I went into the Diamond members check-in room and Ivan helped us. He checked us in immediately and he was also very nice. Leaving the parking garage took over 20 mins. with cars lined up and snaking around several levels. This was because parking ticket and room key didn't always work. Room key also didn't always work in the elevator also. We witnessed this many times with others and one time with us. These issues need to be addressed immediately. Housekeeping is lazy. Though clean when we first checked in, for the three nights we were there, they never cleaned the bathroom, only replaced towels. Other than that, the hotel has a great location, good price, nice, newly renovated rooms and a fun pool for adults.

Bathroom mirror was missing, in it's place a large amount of what appears to be pubic hair. The door is sticky and the hair is thick. Obviously this hotel is dirty and not well kept. Called front desk, they didn't care and did not do anything to fix it. When you check in be prepared to Pay additional fees. Greed is heavy here and they shut down the pool at 6pm. Overall this hotel is Below the mark, would not recommend.

When I checked in, my room wasn't properly cleaned (something icky was in the wastebasket). However, the staff was very apologetic, friendly, and understanding. The manager offered to comp a meal. I just requested the reversal of my early check-in fee. I did not receive a final bill upon checkout, so I called and discovered I was charged two early check-in fees. It was rectified the same day. Again, everyone was friendly and understanding. I loved that the LINQ Promenade was directly behind the hotel. Overall, I enjoyed my stay.

Pros: The hotel was clean and close to a lot of hotels on the Vegas strip. The housekeepers kept the rooms clean. They were very friendly. The area was safe. The front desk was helpful. Cons: There was no microwave in the room. If you had something that you wanted to warm up, you couldn't.

I booked this trip several months in advance and have stayed here in the past, but wanted to write a review of my most recent trip. I booked through a representative under “hosts” on the mobile app, but they made it clear they weren’t a host. When I asked for the best available room, they booked me for a Flamingo Room King with Strip View. I hadn’t had a room with the Strip view so even though I saw where I could book a fully comped Flamingo Executive room myself through the app, I decided to keep the Strip View room. I checked in ahead of time on the mobile app, but they wanted to charge me an extra $80 through the app to check in prior to 3:30 so I waited till I arrived at the casino in person. When I got there around 1 p.m. I went to the self check-in kiosk. There I was offered early check-in for $30. I was okay with this. During this process there is a screen that shows you what your current room is and shows you Upgrade offers as well. I didn’t want any Upgrades and it showed my current room as the Flamingo Room King with Strip View. I got my keys and went to my room where I quickly noticed there was no view of the strip. It was mostly just a view of the rooftop facing slightly facing the High Roller. At first I attempted to text their AI Ivy, but was ultimately told that when you do early check-in they just put you in the first room available…this was not mentioned anywhere and again, it clearly had stated on the kiosk that my current room was the Flamingo Room with the Strip View. I asked if there was anyone who could help me and was told I’d have to go to the front desk. So, I waited in line around 30 minutes even though I was ready checked-in to speak with a representative. I explained the situation and asked if they could help move me to the original Strip View that I had booked and was supposed to be in. Mind you this is around 2 p.m. I was told there weren’t any of those rooms available any longer after they checked with their supervisor. So, here is where it gets interesting. I explained that I felt like I had paid $30 to be downgraded at this point and asked if there was anyway to waive the $30 fee for the inconvenience. The representative then went to their supervisor. It was at this point that the supervisor came over to talk with me and stated there was nothing they could do. She said they weren’t going to be waiving any fees. I asked if there was anyone in the casino/hotel over her that I could speak with because to be honest, this just felt unacceptable to me. I play through thousands if not 10’s of thousands of dollars each time I stay at the Flamingo, she said no. When I mentioned I felt like it was a downgrade, she actually told me it was actually an upgrade…I attached photos of the cost of a Strip View Room vs High Roller. It’s roughly a $400 a night more to stay in Strip View. Ultimately, she just told me I would need to leave the front desk so they could help others. I tried calling the representative who had booked my room for me multiple times and left a voicemail with my contact information, but I never heard back. It was at this point I went to the Caesar’s Rewards desk to see if they could help in anyway. They suggested that I go to the VIP check-in and ask for a manager on duty. I originally hadn’t gone to the VIP check-in as I hadn’t been in a year and a half and my Caesar’s status had dropped to Platinum, which is the floor with their properties if you are a Veteran which I am. I went to the VIP section and the representative at the desk was happy to help me. She moved me to a Flamingo Room King with a wonderful view of the strip, so I guess the previous supervisor I spoke with was lying. This lady was a highlight of the trip and the reason I gave 2 stars instead of 1. The room amenities were fine, I was missing some dispensers, but not the end of the world. AC worked great! Fast forward to check-out which I did from my mobile app. It was easy and they sent an itemized receipt right away. Unfortunately, the amount I was charged ended up being more than what the itemized receipt said. On the day of checkout I was charged the correct amount, but the day after checkout the amount went up for some reason. Given my experiences to this point, I didn’t feel like it would be worth the trouble over the $30-$40 additional amount I was charged. The early check-in fee was on the original receipt so it wasn’t that. I’ll probably never know. All of this to say I’ve had a lot of friends staying at MGM properties more lately who have stated they receive better service and more comps/free play. So that will probably be where I lean for my next trip. Hope this review has been helpful!