We were hoping for a quick check in,did not happen. We arrived at 4 pm to a long winding line at the check in. We stood inline for an hour, did the kiosk check, only to get the message to see someone. The lady was rude, told us our room was not ready, we are short staffed. As a manager this was something staff was to never say to clients. We asked several times for another room,she did not respond until we began to complain about the service. We finally got a room. The room was not cleaned every day. We rationed our towels.
Staff was mopping a floor near an elevator, they were rude to the clients. They frowned and made comments to them.
The pool was small, not enough chairs for the people there. A young lady was finished with hers and gave it to us. We sat for a time, when a young couple with kids was searching for a place to sit. We gave them our chairs. The resort fee is for what? Should there not be enough chairs for everyone. A huge disappointment.
The last night we stayed the hotel next to ours had a large roof party.. Loud music played from 9 pm until 3 am, unable to sleep.
Also, if your room is near the strip view, you will hear sirens all night.
If, you enjoy a calmer , quiet environment do not stay on the center of the strip.
This was our first and last stay at this hotel. We will go back to a couple of our favorite hotels.
Worst customer service
(San Diego, California)
Jul 03, 2022
We went in June to celebrate my friends 30th birthday, I booked a suite , my friend told me that he was able to get an early room , so I look into my reservation to see if I can get my suite early morning and while standing in the lane to checking in the kiosk the host was telling me what to do and how much will be for an early room I said is good I was really tired so I didn’t care pay $50.00 was my turn and started to do my checking in the kiosk what was my surprise the system said that I was needed to see an ambassador to be able to proceed with my reservation at this point the lane get so bigger so I stop in front of the line to speak with an ambassador, what was my surprise that instead of being helpful he became really rude and not listening to me, I said to him if he can listen to me first before sending me again to the lane that I did already and explained the situation with the kiosk, he said I told you to wait here until one of the other ones get available so you can speak with them, and he walked away, finally this woman became available and went and asked her for help and she repeated the same thing that the other employee you need to check in in the kiosk I said the kiosk said that I need to see an ambassador and she stated you need to wait in there and I said I didn’t know that and she replied I am telling you right now, I thought this service is the worst service ever, instead to help the clients they are yelling at me, apart of that the ambassador said oh you have a suite right now is 11:00 am Means is departing time so your suite will not be ready until 2 hours later so you can take your luggage and walk outside and leave it with the bell desk, and she said Next, I was in shock…. I returned later around 6:00pm to see if I can get my suite the website and the kiosk still said the same thing, go to see an ambassador, so after waiting in line for 40 minutes and wait other 20 minutes to speak with an ambassador, I will say he was looking really stressed out he explained to me when you reserve a suite has to go with an ambassador not with the kiosk, at least someone was able to get me an answer , however I will never ever will be staying at this hotel. HORRIBLE HORRIBLE SERVICE
Flamingo Las Vegas
Jul 02, 2022
Horrible stay with horrible staff. Found blood on the bathroom ceiling and wall and dirty women’s underwear by the window and the front desk told me they do nothing for this inconvenience. Other than coming to pick up the dirty underwear and clean the blood
Viva Las Vegas
Jul 02, 2022
This hotel embodies the Vegas of the past while having spirit and a style that makes you want to have a good time.Its an older property but its location is superb and it really is the heartbeat of Las Vegas.
Jul 01, 2022
Adequate place to stay on the strip. It is Center located. Not far to go to Caesars, the Mirage, or highroller. Only draw back was pool is awful small or anybody’s 21 or younger. Rooms are clean service staff was extremely helpful. Limited restaurants in the facility for families. There is a Mexican restaurant and house. And a high dollar steakhouse.