TripAdvisor Traveler Rating

Ugh...what can you say. The online images are completely misleading ! The facility is under major renovation. Noisy, makeshift lobby, and a maze to get around. Employees did not seem happy, not much of an "Aloha spirit". Could be nice and a great experience when finished in several months...go someplace else for now.

This hotel is undergoing renovation and leaves a lot to desire. Staff is not always friendly, probably because they receive constant complaints from unhappy guests. The location is beautiful, kids can enjoy the pool, but can't really swim at the beach. Although the renovation is ongoing, prices are high for what it is, and for late check-out they charge $25/hour which is unfair given all of the disruptions that guests are put through during the stay. Not sure how long the renovation is going for, but better check before you book or ask for a discount.

We stayed here starting October 18, 2026, and unfortunately, the stay was not enjoyable. The hotel is not in good condition and is currently undergoing renovations, but this was not mentioned anywhere on the hotel’s website or booking platforms. Getting from the main entrance to our room was extremely inconvenient—especially with a baby. We had to take an elevator up, walk a long distance, cross a bridge, and then take another elevator down. This alone made the stay frustrating for a family. The room condition was poor, with visible water damage and mold seeping through the walls. The room felt damp the entire day, and the AC was unable to control the moisture. Our clothes felt wet even after being washed, which made the stay very uncomfortable. The swimming pool itself is decent, but the water slide is closed, despite still being advertised in photos—don’t be misled by that. We were given a drink coupon, but it was limited to one specific alcoholic drink (Mai Tai), which felt misleading. Given the ongoing renovations, the room price was not justified. I’m giving 2 stars only because they offered a few activities like yoga and Hawaiian dance. However, there was nothing specifically for small kids. Overall, I would not recommend this hotel for families. There are much better hotels nearby offering significantly better value for the price.

We had a great 3-generation family Christmas vacation at the Outrigger Kauai Beach Resort. We were most impressed with the staff. They are probably about the most friendly and helpful hotel staff we’ve ever met. With all the wet sandy stuff we drag in they keep the rooms spotless and the grounds are kept in beautiful condition with continuous attention right through the holiday. Great job folks. mahalo.

Very spacious and clean rooms. The layout was great. We didn't have a beach view but our view was still beautiful . I will definetly be back