OUTRIGGER Kauai Beach Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3108 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Paradise found

Nichole L on May 03, 2024

Beautiful resort and the staff are unbelievably friendly. Grounds are immaculately kept. Perfect laying by the pools and listening to the waves and waterfalls. Rooms are spacious and clean. Great views of the resort from where we were located. Recommend highly

TripAdvisor users rated this property 1 out of 5

Deceptive Fees and Disregard for Guests: A Warning About OUTRIGGER Kauai Beach Resort & Spa

Nathanial D on Apr 10, 2024

Caution: Hidden Fees Alert! Despite being assured by the hotel front desk that the only additional charge beyond our reservation was the $35+tax per night resort fee, we were shocked to discover nearly $150 in unexpected charges the following day. We were initially informed that both valet and self-parking were covered in our reservation, only to be told later that an additional $29+tax per night was required for parking on top of the resort fee. This unauthorized doubling of charges is unacceptable, especially after being assured otherwise. This resort is notorious for its hidden fees, evident from numerous similar complaints that have been blatantly disregarded by the management. It's clear they prioritize profit over customer satisfaction. Save yourself the headache and seek accommodations elsewhere to avoid falling victim to their deceptive practices.

TripAdvisor users rated this property 5 out of 5

Another great Outrigger Hotel!

tom s (Duvall, Washington) on Mar 18, 2024

We stayed at the Kauai Beach Resort from Feb. 27th, to March 11th, and it was an incredible stay, again. This was our second time at this property, the third in Kauai. Chris Simon is the front-end Manager, and a really nice man. Even though we were there on a VRBO stay, that didn't keep Chris from treating us like valued guests, helping us with everything from parking, to talking about the progress of the Outrigger's new policy at this property, and some of the Hotel's visions for their future. but it was his attitude towards us that impressed me the most. I look forward to dealing with Chris, Saddie, and the rest of the desk crew, when we return in 15 months. Mahalo, Chris! We spend most of our time there at the pool, pool bar, and Shutter's bar. Although we had breakfast and dinner a few times at the Terrace, but mostly at the pool area. Our great, wonderful food, and beverage manager Roselyn Mae was just terrific! she was very accommodating, with her genuine polarizing smile. She has an awesome crew, and her attitude is infectious. Everyone who is working there seems happy, and comfortable there. Amanda, Gracia we spent the most time conversing, and having fun while they worked. They were always friendly to us, and it was a pleasure to hang out with them. Justine was only there for a few of our days there, she also seemed very friendly, we just didn't spend much time with her. Now, Jenn Jenn was just a pleasure. she always seems happy, and so bubbly! She was bringing us our food, always with a smile! We chatted with her various times, a real nice person. Inside Shutter's there were (Always Roselyn), Rye, and Leyland. They were real nice guys, we did spend some time with them, and they were also friendly, and real funny guys. We enjoyed spending time in there with other tourists, and employees. Really an incredible visit there. We were very fortunate to have found a lot of wonderful people, at such a pretty place such as the Kauai Beach Resort. I highly recommend it, and we look forward to our next visit!

TripAdvisor users rated this property 5 out of 5


Sue D (Crivitz, Wisconsin) on Mar 11, 2024

Such a welcoming resort with excellent staff, service and accommodations. Our 4th visit to the Hawaiian Islands, and this is our new favorite. Soon booking our 2025 visit. We so enjoyed the location, the smaller resort atmosphere, our room, amenities, etc. But, in the end it was the staff. Guests were priority, starting with the amazing Saddie who was so welcoming and helpful when we arrived. We arrived way earlier than check-in, knowing our room wouldn't be ready, didn't expect it but Saddie, other than being able to check us into our room, she offered everything. She is amazing! Great start and then we made our way to the beautiful beach location, the Driftwood Bar. Oceanfront, and we met Amanda and Gracia. Amazing individuals, excellent service and over the top friendly. Along with Saddie, Amanda & Gracia made our stay so enjoyable. Frank, we so enjoyed in the mornings while having breakfast. Like the others mentioned, he just stood out. Customer service isn't easy, it's a job which I do every workday, so I really understand. This resort has exceptional staff, for those I didn't mention by name, you were all so nice, and accommodating. Overall, staff, service, accommodations, amenities, food and beverage options, location, etc. I'll give the Outrigger Kauai Beach a 10 out of 10. Always a bit of work to do to keep up an oceanfront resort, and from what I saw, they are on track. I work in the travel industry, for years and travel frequently. I paid 100% for my vacation, and I will pay my own way again, to stay here!

TripAdvisor users rated this property 1 out of 5

VRBO = Very Risky Business Option

Joanne M (Toronto, Canada) on Mar 03, 2024

For our anniversary, My husband and I took a two week trip to Hawaii. While in Kauai, we stayed at the Outrigger. The hotel itself is quite run down and in need of an update, Our issue started when we checked in. Our travel agent had booked an oceanfront room through VRBO - and through a series of unfortunate events - we received a room that overlooked the garbage, a table saw and the parking area. We spoke to the front desk about the error and they gave us the number for the manager who was with VRBO. We spoke to Crystal on the phone and she denied responsibility for the mix up and said there was nothing she could do. She subsequently offered us a poolside room for three nights, but then we had to return to the garbage room. The poolside room was so noisy that we stayed in our original room. When we got back, I called VRBO to launch a complaint and they asked why I hadn't called them from Kauai. I told them that I had. No, in fact I hadn't. Crystal was the owner of the garbage room and she led us to believe that she worked for VRBO. I am so angry that our trip was ruined by a greedy owner with a sub par unit. I asked VRBO for a partial refund and they said that they couldn't provide it because I had paid my bill before I left the Hotel. I will never use VRBO again if they can't stand behind their name and compensate travellers who are mislead by greedy condo owners.

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