TripAdvisor Traveler Rating

We had a delayed flight and the airline provided a voucher for this hotel. The person at checking was nice and helpful. All the staff for the 1 night stay were nice and professional. The pool area looked nice with beautiful waterfalls. The lobby and restaurant are nicely appointed. The room we had and building are in need of some TLC. There are obvious repairs that are needed. Given the location in the water, this old hotel deserves an upgrade.

Pros Pool area nice Not crowded Chairs available You could walk and get a drink or food at the beach bar if you want Rooms have a balcony and ours overlooked the pool so it was nice The drive up to the resort was lovely with tree lined street We ordered off the menu for breakfast and liked it each time and the server we had was always great .. we didn’t do the buffet so I don’t know about that Parking is 33 a night plus the resort fee and I think they take a 100 deposit Cons: Don’t have pool service and could use it Overhead lights in the lobby were dirty with dust and stuff and needed to be cleaned Gym was really bad Outdated rust on all machines Laundry area 2 dryers broken .. only 2 dryers working and many people trying to use them There were 2 boarded up hotel rooms on our floor which didn’t look nice The shingles on the roof looked like a mismatch mess The lounge chairs all had a faint red stain to them Only one bathroom working in the pool area women’s bathroom Did not really like their restaurant shutters for dinner Hotel could use a paint job in many places Chairs and fabrics were very worn in the breakfast area Every single day at 3 pm There is helicopter practice right next door to the resort .. all day long the helicopters take off and land and take off and land every 20 minutes …

Needed to share! We stayed at the OUTRIGGER Kauai Beach Resort & Spa one night on August 3rd on our way home to California. We spent a week in Princeville and needed to stay close to airport that might. As soon as we arrived my daughter went in the pool by the beach, which looked super murky, but my daughter was excited because it had a slide. The pool was split, one side had what looks like sand, and the other side has the slide. She went to the pool briefly on Saturday when we checked in and again on Sunday morning before checking out. When she showered and changed on Sunday, we noticed that she had some bumps on both calves but we were in a rush to get to the airport and I didn't look closely and thought it might have been from being in the sun. She sat with her cousins during the flight home and once we arrived she told me how miserable she had been the whole flight home. Once I looked at her legs more closely I realized that they were bug bites. She didn't sleep for 2 nights. I was able to get her in with her pediatrician on Tuesday am, she told us that they are water bug bites. She is the only one who had them because she was the only one in the family who went in that pool. So disgusted! Will never stay at that hotel again. I contacted the hotel to let them know but they said that they haven't had any issues with their pools so it must have been from somewhere else. I know what's not the case because of how and when the bites showed up.

We visited 15 years ago for our honeymoon and went back this time to renew our wedding vows on the island. The hotel hasn't really changed but it has been exceptionally maintained since our original visit. The hotel staff are friendly and welcoming, we had an issue with our room on arrival but it was resolved without issue. The rooms are clean and spacious, the pool is exceptional - we couldnt get our 11 year old out of it however there could be a few more sunbeds available as these get taken pretty quickly. The activity concierge is as good as it was enabling us to plan and book all activities - you pay a bit more but its worth the peace of mind. Only negative is onsite parking is a little expensive but a having a car on Kauai is a must so factor that in your budget.

For all intents and purposes (a place to lay my head & sleep), my stay at Outrigger was favorable. I arrived 5ish hours before check-in. They allowed us to enjoy the amenities. They gave us beach towels and held our luggage until our room was ready. Once the room was ready, they called me and let me know. When we arrived to the room, the door lock was not operating well. We had to call maintenance. They never repaired the door lock to working order. The carpets were stained in multiple places. The furniture looked like it was all from different yard sales because it didn’t match. The carpet felt as if there was no padding. The mattress were worn out, as were the pillows. Water pressure in my room was really weak….. and it never really ever got warmer! The pools and the grounds were beautifully manicured. Breakfast was buffet style and was the same exact thing each day. It was definitely NOT worth $35/person! My favorite part was most definitely walking the beach… but couldn’t do much of that (not enough beach,) and the fireworks shows on Friday nights! Outrigger IS undergoing a face lift so I hope it’s better for future patrons, as I likely won’t be back any time soon.