TripAdvisor Traveler Rating

Terrible experience.. NOLE was so unfriendly when we walked in. Was on his phone and couldn’t bother being anyway helpful. He made us wait 1 hour in the lobby and than we went to move our car because he was taking his good old time when we got back no one could check us in and NOLE was gone on “break” my 7 year old and I sat for another 30 minutes till I finally had enough and left. He also said well you don’t need to stay here go somewhere else. This is a “manager” NOLE is terrible and should be fired!!! Don’t go into customer service if you’re that unhappy with your job!!!! Bye Karen!!!! Also this was from 7:15om-9pm

I'll start with the positives: the bed was incredibly comfortable, the room was spacious, and the grounds are beautiful. The drive in is lined with trees and horses, and the pool area is visually stunning. The pool bar was another highlight- great drinks, friendly bartenders, and surprisingly good food. Unfortunately, the overall experience didn't match the price point. When we arrived, there was trash, goldfish crackers, and fake press-on nails on the floor that remained there throughout our stay (I didn’t want to say anything just to see how long it would take them to notice, room 1111 by the way, in case you want to send someone in to clean it properly). The room looked nice at first glance, but the shower was worn, the enamel was chipping, and the shower door wouldn't close properly. The air conditioning was another issue. It worked well during the day, but every night we woke up sweating as warm air came through the vents, only cooling down again around 4–5 a.m. The property is currently under construction (May/June 2026), which made getting around inconvenient. Accessing the lobby, restaurant, and gift shop required walking outside and through construction areas. The spa was just completely closed. Be sure to check your bill carefully as well—parking is advertised as $27 per day, but I was initially charged $50 for the first 12 hours. Staff were able to get that refunded however. The beach is pretty but swimming isn't permitted. The pool area looks great on the surface, but maintenance seems lacking. The pool floor is chipped and actually cut my foot, the hot tubs contained noticeable debris, and several advertised amenities weren't functioning properly, including broken QR codes for menus and activities. The waterslide, however, was a lot of fun. The restaurant was decent with good service, food, and drinks, but the atmosphere felt surprisingly plain compared to the rest of the property. Most staff members were friendly and helpful, though check-in was underwhelming and lacked any basic information about the resort (even including how to get to our room through all the construction). It was also difficult to find staff around the pool or grounds, so don't expect anything in the way of poolside service. Overall, this felt like a 2- or 3-star resort charging 5-star prices. The property has a lot of potential and some genuinely great features, but maintenance issues, construction, and inconsistent service made it difficult to justify the cost.

Horrible they say under renovation. There is 1 working ice machine for 3 floors. 1 working elevator. No front desk they have a make shift one but can only access by the one working elevator. Pool shares with a time share so busy and tons of kids.. can’t get pool towels after 4pm. Holes in the floor boards. “Newly” renovated rooms have no plugs on either side table or anywhere to plug in a phone… we found an extension cord under the bed to use as a plug. The beach is NOT SWIMMABLE at all, not allowed in the water. Nothing is around the hotel either so you will need a car.

Hotel under major renovation. Long distance to walk rooms that are rented. Swarm of flying termites descended on me in their main dining room into my food and clothing. Common area walkways wet and slippery; wet vacuums and dehumidifiers running constantly to dry out carpeting. Poor interior signage, easy to get lost. Bathrooms have no exhaust fans, cheap toilet paper and Kleenex. Not a good value for the price. Suggest to close and reopen when renovations are completed. This was a very disappointing experience. No menus or resort information in any of the rooms.

I was looking forward to this hotel, however was most disappointed to find it under major renovation which made accessing our room difficult. Our room was newly decorated, however there was a lack of basics in the room under the guise of being ‘ecologically friendly’, no pool towels avail from pool, only one restaurant open, rain coming in through the roof of the elevator, a lot of water ponding about. When the hammering began above our room we decided to cut our stay short. Hats off to the one receptionist dealing with all that. It’s a lovely looking resort, I hope they get they can get their act together when they finish renovating. Prior notification of the renovations would have been nice.