Experience travel with greater meaning at the new JW Marriott, Anaheim Resort. Located in Orange County, thisluxury hotel is designed to uplift the soul and enrich the body, spirit and mind. Enriching experiences are around every corner, from Disneyland® Resort to Anaheim GardenWalk and other popular attractions. Multiple social spaces and amenities are crafted to bring people together, including a JW Garden, yoga and Zen room, expansive fitness center and an outdoor swimming pool. Savor distinctive cuisine atthesignature restaurant, or ascend to the rooftop bar and lounge to enjoy stunning views of the nightly fireworks show.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
RUDE, SNOBBY AND DEMEANING FRONT DESK AND I'M AN ELITE GOLD MEMBER!?!?
Sep 16, 2021
I had booked a stay at this hotel for a first time visit to Disneyland with my family and wanted a nice hotel to stay at since we would be visiting for a week. Based upon the pictures and amenities we chose this hotel, upon arrival it lived up to my expectations! We had a very long day of travel so when we arrived at the front desk we just wanted to get into our room and get rested for an early day of Disney. I informed the female that was working that we needed to check in and I immediately felt negative about how she was speaking to me, she then asked for my discount certificate "My brother works for another Marriott franchise so I'm entitled to a family discount that enabled my family to take this trip" I immediately informed her that I did have a digital copy on my phone that I've always used for my stays, she handed me a paper with the email to send it to. Once completed she told me she CANNOT accept the document because it was not in PDF format? I'm a gold elite member and have NEVER been asked to present this in that way previously and she told me she would not accept it regardless, so I embarrassingly stepped aside to allow other guests to check in. I called my brother and he told me that I could have it printed so I nervously went back to the front desk and asked if I could use a printed copy and she snapped back rudely "I actually looked into this form and it is fraudulent and we will not accept it at all!" Upon my surprise and further embarrassment I asked her to explain since it was recently issued to me, she replied it was expired, at this point I looked and it didn't expire until October but she insisted it was false... We once again stepped aside and my wife and I just decided to look elsewhere to not create further issues. We went back into the parking lot and booked another hotel on the Bonvoy app, checked in with no issues! JW Marriott in Anaheim, this isn't Beverly Hills so there is NO reason to act snobby and fail to attempt to properly communicate or compromise a solution! You failed me and my family, our current hotel isn't as nice but at least they treated us politely.
favorite SoCal hotel so far
Aug 31, 2021
Super convenient location - walkable distance to Restaurants and shops. Gorgeous design and clean environment. the staff is professional and helpful. We didn’t walk to Disneyland, which you could, but the Lyft was only $10 which was not bad. 10/10 experience.