TripAdvisor Traveler Rating

The valet service was top notch. The valet lady when I arrived was very sweet, always had a smile on and was ready to assist with anything. Jordan at front desk was very professional and answered all my questions related to the hotel accommodations. Room was clean and nice. The homeless situation around the city needs a little improvement. When I checked out, the same lady at valet was there and she was amazing; I believe her name is America. Overall a great stay and hope to return soon.

Pros Great location, clean, big and spacious room. Cons Front Desk staff member - not helpful or friendly ( after arriving late at night after a long day of sight seeing ) wouldn't even go above and beyond/ extra mile to help suggest restaurants/ Uber eats etc. Secondly....very weird---- you can hear the guests upstairs' walking up and down...when building the hotel, didn't they use sub flooring????? It was awful!!!!!

We made a reservation for 2 beds and when we checked in, they gave us a room with 1 bed. We asked for them to correct this, but they were very un-helpful and unconcerned! The manger was more worried about proving it was my fault then in correcting the situation. The service was BAD! The room was very nice and clean, and the location is perfect!

America did an excellent job of keeping my Tesla charged and reminding me when it was needed. The room service was also excellent. I liked the central location to Santa Monica but forcing me to pad this review out to two hundred characters is a waste of my time.

Hotel was very clean. All the workers here were really nice . Good place to book at . I felt very welcomed by everyone and how good the service was. The person named American on the valet took really good of my car and got wonderful service from her. I would definitely come back again.