Courtyard Santa Monica reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

323 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

After traveling to more than 1000 hotels, this was the worst. Read why you should avoid this.

AoyagiSumire (New York City, New York) on Sep 11, 2023

This hotel requires a plastic credit card to check in. There are 0 exceptions. So if you lose your luggage and don't have a physical card (even if you have pre-paid the room and can offer digital credit card tap or card numbers or cash), you cannot check in to this hotel. Imagine the inconvenience, on top of already losing your luggage.. you are sent out in the cold, with no help from management. I have been able to successfully check in to hotels for years, in this modern, digital era, without a physical plastic card, when necessary. Avoid this hotel at all costs.

TripAdvisor users rated this property 1 out of 5

Way below average. Basic amenities is a challenge.

990harneets on Aug 21, 2023

Saturday early morning to Monday noon- not even a single room cleaning not done despite requests. Loud Protests ruining sleep after 30 hours flight. PS :- some staff members - David, Owen and forgetting the name of one more - empathetic and considerate that we were on a family holiday with a small kid and tried their bit to make it comfortable.

TripAdvisor users rated this property 5 out of 5

Great location

Pittsburgh_PAAnn (Pittsburgh, PA) on Aug 11, 2023

Very nice and spacious- lots of security, the front desk must buzz you in. The hotel has a great location, walk to all the sights and restaurants. The room was very comfortable but it is a basic hotel

TripAdvisor users rated this property 1 out of 5

A Disastrous Stay at Courtyard Santa Monica

leonardod779 (Aprilia, Italy) on Aug 07, 2023

I am writing this review following a deeply unpleasant two-night stay at the Courtyard Hotel in Santa Monica. Our experience was marred by a multitude of issues that made our stay far from enjoyable. For both days of our stay, the housekeeping staff was on strike, which resulted in our room never being cleaned. To make matters worse, our shower was not functional. I had to voice my frustration at the reception desk to have our room changed for the second night. The striking staff was protesting outside the hotel with drums and whistles from 6 am until 10 pm. This disturbance forced us to wake up at 6 am on both days of our stay, significantly affecting our rest and relaxation. What's more distressing is that the hotel was aware of this strike, as evidenced by the pictures I've attached to this review. In the midst of all this chaos, we accidentally left our beach towel in the previous room. Despite our prompt reporting of the issue to the reception, we were informed that it had already been discarded. Lastly, I had left a deposit of $250 which was not returned at the time of checkout on Sunday. The reason given was the absence of staff, which seemed like a poor excuse. In conclusion, our stay at Courtyard Santa Monica was far from satisfactory, and the problems we faced were inexcusable for a hotel of its reputation. I hope future guests do not have to endure the same inconvenience.

TripAdvisor users rated this property 5 out of 5

Great Choice for California

272addien (Shelby Township, Michigan) on Jun 05, 2023

A good hotel and good value for the price. Good area, walking distance to beach and restaurants as well as the metro. The staff was very nice and attentive- housekeeping cleaned our room and changed our towels daily which I appreciated. Breakfast available in the morning. Doors locked at night so I felt safe

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