TripAdvisor Traveler Rating

Clean room, exceptionally pleasant and helpful staff and wonderful location ( walking distance to the pier, promenade, and several absolutely phenomenal restaurants ( highly recommend the Water Grill). Incredible value!

There's a lot to like about this place, starting with the excellent location, right next to the train and just up the street from the pier and the Third Street Promonade. My upper-floor room -- granted upon early request -- was quiet, extremely functional (lots of outlets!) and relatively spacious. The bed felt spongy but, wow, I sure slept well in it. Staff was friendly, almost weirdly so. So why four and not five stars? Price. This place is just laughably expensive; what I paid here, I should have my own butler. They even charged me $100 IN ADVANCE for incidentals. Not only was breakfast not included, but the little cafe downstairs offered pricy amuse-bouche that looked inedible. This is an older property that is well-maintained, but it's age shows in places. Still, it was comfortable and convenient ... and I'll have that second mortgage I took out to pay for my room in no time, right?

A disaster. Terrible customer service and definitely not worth the price. The curtains were badly stained, almost as if someone had eaten breakfast on top of them, and the bedsheets were stained and disgusting. Cleanliness should be the absolute minimum when you’re paying this much. I would not recommend staying here. It’s extremely overpriced for the condition of the property and the level of service provided.

The hotel is in a great location but sound proofing is a huge issue, I noticed other people also previously complained about this. I’ve stayed in Marriott hotels all over North America and this is the first time I’ve encountered this level of noise. I can literally hear the conversation of the people in the room above us and the stomping around went on until gone midnight. We sadly did not have a good nights sleep!

Very good located. Short walk to the pier and beach. Nice and clean rooms.