TripAdvisor Traveler Rating

Ok for one night, Building was old but renovated, check in was ok, shuttle good. Did not stay long so can't comment on more of hotel. Thing we didn't like was that the shower in our room was freezing, both at night and morning, the water temp got to luke warm at best which was disappointing on a cold evening.

We initially planned to stay one night prior to a late flight the next day. The shuttle bus at the airport came quite quickly but was difficult to spot as it was a white van with a homemade sign. We found the room to be large, with clean modern furniture, and nice linens. We were pleased to have the option to pay for a late checkout. Conveniently, a few different dining options were available but as others said the prices were expensive. The workout room was clean and well equipped but the outdoor pool was not open. This despite being past the projected construction completion date when I made the reservation. Since the weather was poor, it ended up not being an issue but definitely check with the hotel if this is important to you. We ended up staying a second night due to our flight’s weather cancelation. This last minute late night arrival room was just as nice but double the price. I couldn’t help but feel that there was some price gouging. The staff were professional, not rude but definitely not overly friendly. Check-in, for some reason, was inexplicably long both times, involving lots of typing on the computer and several minutes. I was not acknowledged as a member.

Sonesta Los Angeles Airport LAX After an absolutely dreadful night at the Residence Inn next door, we paid for a day stay at the Sonesta simply to get some rest before our onward journey — and what a difference. This place reminded us what hotel hospitality is actually supposed to feel like. Sleep & Comfort: The king bed is everything the Residence Inn's was not — plush, generous, and genuinely inviting. The pillows are wonderfully soft down-lite, the kind you actually want to sink into. Even as a day stay, we got more meaningful rest in a few hours here than we did the entire previous night. Bathroom: A really well thought-out shower experience. Excellent water pressure and temperature, and a small but brilliant touch — a built-in footstep so you're not contorting yourself to wash your legs. It sounds minor, but it's exactly the kind of practical detail that shows someone actually thought about the guest experience. In-Room Amenities: Complimentary water in the room. Simple, considerate, and a stark contrast to being charged $8 for the privilege elsewhere. It sets the tone immediately. Food: Don't overlook the pizza from the lobby — it's genuinely delicious. A pleasant surprise and well worth it. Transport: The airport shuttle is convenient and well-timed, making this an ideal choice for a pre-flight or post-flight stay near LAX. Service: Check-in and check-out were both handled with warmth and professionalism. Staff were friendly, engaged, and actually seemed to care about the guest experience. It made all the difference. We only wish we'd booked here from the start. The Sonesta has earned a loyal repeat customer. Highly recommended — especially for anyone travelling through LAX.

I’m sure this hotel is nice on the inside but the staff is what makes this place unbearable. Staff have no patience or respect for people. Just rude. The mannerisms and language, but unprofessional. The bald man outside especially. He harrassed my family allllll the way down the street because they “own the road” (the empty and non busy road we were on) and could not give us 3 measly minutes to load our luggage into our uber. After saying we understood multiple times, him and some other black lady that work there kept yelling at us from down the street even through we were in front of and on the Hyatt hotels property. And since they took up our time scolding us and the uber driver, our uber cancelled on us because it took too long and she was just frustrated. Just a waste of energy and time.

Hotel was ok. Food was quite expensive Valet was great! Stephen and Jonah were responsive and friendly.