Barceló Gran Faro Los Cabos reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

4850 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Cabo Trip

deboraha726 on Jun 20, 2022

We had the most wonderful time at Barcelo Gran Faro. Perfect trip. Everyone was so friendly and they attended to your every need. Thank you Rosendo, Luis, Irene, Rafaela, Wendy, Isabel and the rest of the staff here for treating us so well

TripAdvisor users rated this property 4 out of 5

8/10

maria702b (Las Vegas, Nevada) on Jun 20, 2022

Honestly I rate it an 8/10. I was scared because of some of the bad reviews but all the food was good, it's not a huge property so that was perfect for my parents to be able to walk around and not get too tired, the only thing is no 24 hr snack lounge, they do have room service for a fee ....also the beach is not swimming friendly too song waves they had red and blk flags up the whole time n no lifeguard. Beautiful scenery... a trip to downtown by the church ran abut $7usd, and to San lucas one way $40 we loved loved our massage at The Sand Bar?? amazing !!! One of the highlights of our trip! Ate at Fridads Cafe in San Jose ?? delicious, ask to sit in the back !

TripAdvisor users rated this property 4 out of 5

Hotel Visit

793neshac on Jun 19, 2022

We came to visit for my birthday and had a few hiccups on day 1 and towards the end of the trip. Raymundo Sanche (guest services mgr) helped us get everything straight! Great customer service. Thank you!

TripAdvisor users rated this property 1 out of 5

Awful service!

R3val on Jun 17, 2022

DO NOT book the Flight + Hotel Package! First off you can’t cancel or change your reservation and second, Barcelo recognizes this as a third party booking and not directly through them even though it’s on their website. Now on the the service, they don’t seem to care about your convenience. I had water leak from the AC vent on the second night of my stay and called maintenance to fix it. It started leaking again not long after they fixed it. I called the following morning and I asked for another room but was only offered a downgrade which I did not accept. I paid for a better room, why would I take a downgrade. They “fixed it” once again. It started leaking that same night and again I called for maintenance around 10:30pm when I got back to my room. It took them an hour and a half to get there and an hour to fix. By the time maintenance left it was 1 am and we had to be up very early the next morning. I overheard maintenance tell the staff that he was only doing a temporary fix and it was going to keep happening until the main problem was actually fixed. I was never directly told this by any of the staff. I wasted so much of my vacation time on the phone, on hold, talking to customer service, waiting for maintenance for a problem they should have handled immediately. I was offered an upgraded room on the last night of my stay which I didn’t feel was worth it. I asked for another form of compensation and my issue has yet to be resolved. I would recommend taking your money somewhere else and don’t waste your time here!

TripAdvisor users rated this property 5 out of 5

FANTASTICO!

ellenvee2020 (Brentwood, Tennessee) on Jun 17, 2022

So, so wonderful. All the staff are amazing. The oceanfront room was beautiful! Staff were always around cleaning SOMETHING, windows, floors, plant urns. Food was good and plentiful. Well be back! Thanks!

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