Staying here at Barcelo was a wonderful experience. Here for six days. Front desk Israel, Bernice, maid Italia, servers Pedro for a romantic dinner on the beach, Desire @buffet, and everyone else. Ty!
Jan 23, 2023
The entertainment team is fantastic they went above and beyond pleasing us with playing the music we wanted . They tough a dance routine and after the lesson they play more songs for us to practice . We are specially thankful for Jared Romero, Fabiola Molina, Sexy Brian. We had so much fun playing darts and the trivia , they really know how to engage people and make the games fun. For me this is the highlight of my trip.
Will probably visit again
Jan 23, 2023
I love that this hotel is smaller and you don't have to walk far to get to all of the amenities. I found the beds and pillows to be very comfortable and love that all the rooms have a balcony mostly with great views. The mini bar and coffee maker was a nice feature. The staff was extremely polite, friendly and very helpful. Our coffee maker was broken and I told one of the valets, I believe it was Felix, and we had a brand new coffee maker in our room before we returned from breakfast. Same with a patio chair that was broken. The housekeepers were very accommodating and if they didn't have what we needed on their cart they always came back later with what we needed. We weren't on the premium plan and the alcohol they served without the premium plan was pretty bad. Next time I will consider the premium plan just for that reason. One huge disappointment was the fact that the "jacuzzi" was only heated to 90 degrees. I was so looking forward to soaking in a nice hot jacuzzi but it was nearly the same temperature as the pools. A jacuzzi needs to be at least 102 degrees. Waiting in line at 9am in the morning to make reservations for the better restaurants was an inconvenience but we had a couple of very good dinners in the Mexican and Italian restaurants. We ordered the fish in both restaurants and it was excellent. Best salmon I have ever had in the Italian restaurant. The sashimi in the Sushi restaurant was excellent, the sushi was just ok. I look forward to our next visit.
Relaxing trip, good resort but needs some improvements
Jan 20, 2023
Some things on previous reviews mentioned unfriendly staff, run-down facilities, at times poor quality food and lack of English speaking staff. I would agree with all of those.
Check-in: We checked in around 8:30 pm. There were no instructions or anything. A very quick sign a few things and sent us on our way. No map, nothing. We’ve checked into other all-inclusive resorts in both Cabo & Cancun and the reception at check-in was so much more informative and welcoming. We felt like we were an inconvenience. Suggestion to the resort - scan a map and provide a QR code for it.
The room: We had a king ocean view room in the 2200 section. Views were great. There was a king bed, table with two chairs and then a single chair where a love seat should be. Why have a single chair in a room for two? The bed was ok. The AC never worked. I set it at 20 but it never got below 23. The ceiling fan above the bed was helpful. Bathrooms were adequately stocked and in decent working order. Although, I had better water pressure from the beach shower at the top of the steps than in our room. We ordered room service the first morning (since we had no idea where anything was thanks to the very helpful desk clerk at check-in) - but it never showed up.
Pools: We enjoyed hanging out at the pools. Our sole purpose for this trip was to getaway, sit by the pool and drink. Mission accomplished. The bar staff were always really helpful, friendly and made sure we were taken care of. We brought with us a stack of $5 bills and tipped just about everytime we ordered a drink. Yes, the pools look in not the best shape (cracks, tiles constantly falling off, etc). However, people were cleaning and treating them everyday. Hopefully, they have a plan to renovate/repair the pools. Two things worth noting. One, the sunrise - the best and well worth it. Second, we noticed people reserving their spots by the pool at sunrise so we started bringing our towels and a book or something to claim our spots when we went down to the beach for the sunrise.
The food: We only did the “reserved” restaurant one night. The process of waiting in a line at 8:30 the morning of the day you hope to make a reservation just boggles my mind. The resort should not ever expect their guests to waste their vacation time waiting in a line to make dinner reservations. The west coast needs to take a lesson or two from their east coast counterparts on how to do all-inclusive. The one night - we ate at the Mexican restaurant. The presentation was outstanding, staff friendly, food was amazing. The breakfast buffet was great, the dinner buffet was mostly great. Italian night was disappointing, otherwise the rest was really good.
Why we will probably stay here again. After talking with many other guests who had stayed at other Cabo area resorts there was one common theme. Even though this one has its issues with unfriendly staff in certain areas, lack of attention to detail and run-down facilities in some areas. This resort is much more laid back than others.
Amazing time! We’ll go back
Jan 20, 2023
We just spent 10 amazing days at the Barcelo Gran Los Faros and loved every minute there. Here are is some info that would help you while trying to make a decision:
Yes, the hotel is old, needs improvements in some areas but if you can get pass that you will find a small resort, very easy to navigate where you don’t have to walk kilometers to get to the restaurants, pool or the beach, everything is in close distance. The location of the hotel is great! You can walk to La Comer (2 km round trip), Walmart or downtown San Jose del Cabo, or take the bus or a taxi ($7 USD to San Jose); there are tons of very nice shops and restaurants around the hotel and if you want to go to Cabo San Lucas that’s a 30 – 40 min bus drive.
I have dietary restrictions (Gluten free and dairy free) and I was surprised at how well the employees are when dealing with people like me. All I had to do was ask anybody at the buffet or advise my server at the a la carte restaurant and they were able to advise me on what to eat or made changes to what I wanted … I am so grateful for that.
My husband, who can eat anything, mentioned that the buffet was not the best but he did not go hungry once, he always found something to eat.
We really like the paella by the pool and the BBQ, Chef Leonardo always surprised us with an amazing lunch.
Special thanks to:
Luis (Premier lounge), Silvia (housekeeping), Orlando, Miguel, Manuel & Fany (a la carte restaurants), Paty, Desery & Roberto at Las Olas, Gilberto (bartender Premium area) and Angel (bartender El Faro) for looking after us; you all made our trip enjoyable and unforgettable … we would go back for sure because we got the best service from all of you. From the bottom of our hearts, THANK YOU!
C & X