TripAdvisor Traveler Rating

Pedro our bartender was spectacular

The mid day entertainment was super fun! Ulias and Alexia made the activities inclusive and fun! Best activity I’ve done at the resort thus far.

I enjoyed our time at Krystal Grand, but there are a few things future guests should know to get the most out of their stay. First, the pros: The location is perfect—it’s right on the highway corridor so you can get to San José or the airport in no time, but you don't hear any road noise down by the beach. The staff works incredibly hard (Especially Brissa the Concierge and Carmen in the Coffee Shop!!) and the pools were maintained well. The building is showing some age, but there are construction crews actively doing remodels. The rooms are clean, spacious, and the AC blows ice cold. In addition, there are some amazing deals on the property for summer off season. Check expedia prior to booking to see what deals they have going on! The cons/tips: The main buffet can get a bit repetitive, so try to reserve the specialty a la carte options for dinners early. Also, look closely at your room selection when booking—the rooms closest to the main resort hubs and the Altitude tower offer a much better experience than the standard rooms further back near the entrance. I went during the summer slow season, and the challenges I experienced were the Valet team not paying attention and my room patio doors didn't close fully. I also would have appreciated a small table and chair on the patio. All in all, It's a beautiful, lively resort with great energy. Just do a tiny bit of research on your room type before you arrive, and you’ll have a killer vacation.

Our family reserved a large block of rooms at this hotel for a wedding weekend and encouraged many of our guests to stay here. Unfortunately, the way our family and guests were treated during the final day of an otherwise wonderful celebration was extremely disappointing and upsetting. Several elderly members of our group moved four beach chairs only a few feet down the sand to make them more comfortable, and hotel staff immediately demanded that the chairs be returned. Later, the bride and groom were asked to leave cabana beds that they had paid to use. The groom’s mother arrived at the hotel with her luggage so she could spend a few final hours with family and wedding guests before departing. Hotel staff initially believed she was checking in and took possession of her luggage. When they realized she was not a hotel guest, they informed her that she would have to pay $300 simply to remain on the property and join the rest of the wedding guests. We found this treatment unnecessarily harsh and unwelcoming. Another guest had already checked out of her room but had stored her luggage with the hotel until her later flight. While spending time with the wedding group, she was told she should leave the property altogether. To make matters worse, staff members removed drinks from guests’ hands and accused them of not paying for them. These accusations were completely unwarranted and deeply embarrassing. None of our guests were intoxicated, disruptive, rude, or causing any problems. Everyone was simply enjoying a few final hours together with the newly married couple before departing. As the parents who helped pay for and organize this wedding weekend, we were shocked and saddened by the lack of hospitality and respect shown to our family and guests. The staff’s actions created unnecessary tension and humiliation and ultimately overshadowed what should have been a joyful conclusion to a beautiful wedding celebration. We brought significant business to this hotel and expected our guests to be treated with courtesy and professionalism. Instead, many were made to feel unwelcome. We cannot recommend this property based on our experience.

I want to give a huge thank you to Brissa, Diana M. and Gaby A. from the Concierge Team at Krystal Grand Los Cabos. This is the second time they have helped me with restaurant reservations, and once again everything was smooth, organized, and stress-free. They were friendly, responsive, and went above and beyond to help me secure a special teppanyaki dinner reservation for my son’s birthday. Their attention to detail and excellent customer service made the entire experience easy and enjoyable. The Concierge Team at Krystal Grand Los Cabos is truly the best! Thank you, Diana and Gaby, for making our family vacation even more special. We can’t wait to visit again!