TripAdvisor Traveler Rating

Currently staying at this “resort”. As others have said the place is dated (very). The food choices are limited and lack variety. Our room lacked hot water. Only to find out hot was cold and cold was hot (maybe update the red/blue dots so they are correct). Still Luke warm water at best. I’ve added pics of our “view” when we leave our rooms. I’m not sure how this hotel thinks that is an acceptable view. We are one the same floor as the lobby and it is not secure. No security workers at all. As 2 women traveling this is a bit scary as anyone off the street can walk to our room without question. We booked a 2 bedroom only to find out that they had us in a king. We had to once again request 2 beds as we are just friends and really don’t want to share a bed. They kindly “upgraded” us to a junior suite. It’s just a standard room but with 2 beds. Do not stay here! The pools are luke warm and not refreshing and you can’t swim in the ocean here. Only place that has AC is the room. The restaurants are HOT and uncomfortable.

We arrived at this resort yesterday, and while I don’t usually leave reviews, I feel it’s important to share our experience as we’ve visited all-inclusive resorts in Mexico more than 20 times and this has been our least satisfactory stay for several reasons. 1. We specifically chose this resort for the infinity pool, but as shown in the attached photo, the water level is significantly lower than expected. This feels misleading, as the website images clearly showcase a full infinity-edge pool. In addition, the pool has been closed for two days due to chemical issues, and there are no warning signs posted—our children nearly entered it unaware. 2. The property appears much more luxurious in photos than it does in person. In reality, it is worn and in need of maintenance and repair. 3. Service has been disappointing. Although we have consistently tipped, even simple requests such as wine refills feel like a burden to staff. That said, the employees seem overworked and the issue appears to stem from understaffing rather than individual effort. 4. One smaller but frustrating issue: I asked whether the sports bar would be showing the Bosnia vs USA game today (I’m from Bosnia so this is the highlight of my sports life ??). I was told they were unsure and that I could watch it in my room. While I understand they may not always be able to show every event, the lack of a clear answer was disappointing. If it won’t be shown, we are happy to make other plans, but the uncertainty was frustrating . Overall, my intention is simply to inform future guests, as the experience so far has not matched what was advertised. I’ve asked to speak to a manager and our concierge, Diana, said they would call me. It’s been 24 hours and no one has reached out.

Went for a quick family getaway April 2024 for 5 nights. The hotel is right beside a highway. The small kids pool was great for our child, but the other pools were freezing. The room was a super saver room. The beach was lovely but not swimmable. Food and drink were fine. It was fine for what we needed, but we wouldn’t go again.

This hotel is loud, not relaxing, dirty. I was in a neighboring condo also and they played their music so loud you could hear it with the doors closed, upstairs. All day. Older people retreated away from the pool to get out of the noise. They take beautiful beach spot and ruin it. For their hotel guests as well as neighbors.

Carlos at the "Take A Bite" is amazing...prepares excellent espresso beverages...has a great personality, friendly and outgoing..he is an examplerary person and great example of what it takes to work in customer service...he most definitely should be given a pay raise...and employee of the month award..