TripAdvisor Traveler Rating

Had the best time celebrating our honeymoon here! Pedro and Alfredo have been excellent with making sure we had a great time, so kind as well! 10/10 experience

Great stay at the Krystal Grand.

Coming from a guy that normally backpacks, camps and stays away from resorts - I absolutely loved this one. The rooms are nice, food was almost always delicious, pools & activities were classy & fun. But most of all, the staff here was top notch. Friendly, fun, and more attentive than most places I’ve been to in the states. Huge shoutout to Pedro & Julian, best poolside bartenders in the world!

Thoroughly enjoyed our two week stay. Pool area is beautiful and accommodations were clean and inviting. Really enjoyed the beach and poolside activities led by Angel, Vanessa and America, as well as the poolside drink service. Manuel and Ismael were both outstanding in keeping the drinks and food flowing. Special shout out to Gabriel as well who served us every morning at the breakfast buffet.

The good: Nice grounds. Very pretty. The bad: Staffing - nowhere near enough staff for all the guests. Bar service takes 20-30 minutes to get a drink and only ever 2 waiters serving everyone at the pools. Go to the bar yourself still took 20 minutes at least. Maid service - Our room was never cleaned before 4pm. Took away dirty towels but didn't replace them. We had to hunt down towels every day or use the pool towels. Had 2 very stained towels, obviously not washed. Restaurants: Buffet often ran out of utensils and glassware. We watched the bartender rinse out a wine glass quickly and wipe it with his towel before refilling it for someone else. One morning we were served curdled Baileys with our coffee-so gross. One bar drink we got had someone's (not ours) lip prints still on it. All meals at the restaurants were cold or lukewarm at the very best. You can't make reservations at the restaurants but often one or more were not open and there was never availability until after 8:30pm. So most of the time it was the buffet which was the same every night. Loungers: Only enough for about 1/4 of the guests staying there. Every lounger was reserved before 7 am even though it is posted that you cannot reserve chairs. Everyone wants to lounge by the pool but hardly anyone can. I feel that the management of this resort is dismal. We have stayed at many and never had such a poor experience.