TripAdvisor Traveler Rating

We’ve been coming to parts of Mexico for 12 years for our Anniversary. This week at Krystal’s Grand Resort has to be the worst place that I’ve ever stayed, including places in the USA. On the first day, we had a room with a broken air conditioner. It gets worse, the second rooms air conditioner barely worked. The room towels were torn, the tv remote worked one time. The pools were disgusting! There were bugs, hair, bird crap, vomit in the pools. We called at 7:00 a.m. for towels only to have to get them myself at 2:30 pm. As long as I live, I will never come back to this place in San Los Cabos. I feel really bad for the hardworking people trying their best to keep this place in business. I can’t believe this place has good reviews. If you’re thinking about booking here don’t! It’s nothing like you see on the pictures and I mean nothing.

My first time in Cabo didn’t know what to expect BUT my room was good had to keep asking for extra water bottles. Adult pool was really dirty before someone complained then they cleaned it. Bathroom by Adult pool stunk like pee and all they needed to do was 50/50 bleach/water solution all over then hose entire bathroom down….Julian @ Adult pool server was AWESOME!!! Excellent service and very attentive to everyone’s need drinks/food…He is the man!

Awesome time at Adults Pool. Pedro, our barman does great drinks,. We had a good time and tasty food.

CheckIn The cab dropped me off at the entrance to Altitude, but there was no desk there. I had to schlep suitcase over to the Krystal Grand side, with very little signage to show how far or where the lobby was. My reservation said Altitude. But I don’t think that side has swim out rooms so I think I was shifted. Checkin was busy, and after having waited in line, I was directed to another desk- not sure why. Took a significant amount of time though the agent was polite and helpful. But then after finally giving me room keys, he took me to the “service ambassador” who could make reservations etc. The separate Altitude concierge service felt largely pointless to me. The additional check-in step did not make the arrival easier, and I did not receive enough meaningful assistance to justify the extra process. The restaurants were never more than 1/2 full and honestly I just walked in the last two days. Room Description The room itself was one of the strongest parts of the resort. It was large, bright, and considerably more updated than the hallway outside. It included: ? A king bed ? Sofa ? Full round dining table with four chairs ? Plenty of storage ? Large walk-in shower ? Separate toilet area ? Minibar ? Resort beach bag and towels The dining table was especially useful because it provided a proper place to eat, work, or spread out writing notes. The minibar contained a couple of beers, a Pepsi, and a Diet Pepsi. This was much more restrained than resorts such as Riu Santa Fe, where the room included a large liquor dispenser. The room was also stocked with a generous amount of bottled water. At one point, I had about five unopened bottles available. That was a very pleasant difference from many hotels and cruise cabins, especially in Cabo heat. Swim-Out Area The swim-out room was less impressive than the room itself. The water was extremely shallow, perhaps two feet deep at most. It was not a pool in which anyone could actually swim. The water channel ran along the entire side of the building, with approximately 25 to 30 rooms opening onto it. This made it more of a communal wading pool than a private swim-out experience. My neighbors spent a great deal of time outside playing loud music, which meant I had very little privacy or ability to enjoy my own section. The positive aspect was poolside service. A waitress came through the area taking food and drink orders, and I was able to order nachos without leaving the room. If I returned, I would skip the swim-out room and choose a high-floor ocean-view room, ideally on the sixth or seventh floor. Housekeeping Housekeeping was inconsistent and often arrived very late in the day. There were occasions when I returned expecting a refreshed space and instead had to wait or leave again while the room was cleaned. The quality of the cleaning itself was acceptable, and the staff were polite, but the timing reduced the overall convenience. Food Food was the weakest part of the resort overall. I tried the Buffet, an Asian restaurant, Italian, Grill. Buffet The buffet was generally poor. I eat somewhat low-carb, which may have made the selection harder for me, but many of the dishes were unappealing and difficult to identify. There were several mystery beef, chicken, and pork dishes. One day they served something labeled “oriental pasta,” which I liked with the spicy green salsa. The buffet entrance was oddly controlled. I had to provide my room number every time I entered. The woman stationed there was not particularly friendly, and I sometimes felt as though I was being judged for returning for another meal. Guests were also not allowed to carry plates of food back to their rooms. Ayami Asian Restaurant Ayami was subpar. The ramen broth was decent, but the vegetable tempura was heavily battered, soggy, and covered in a sweet brown sauce. The sushi rolls were repetitive. The Aztec roll and dragon roll contained almost the same ingredients: tempura shrimp, cucumber, cream cheese, and similar toppings. I am from the Bay Area, so my standards for Asian food may be different, but this was not simply a matter of regional preference. The food was poorly conceived and poorly executed. The Grill The Grill was considerably better. I had chicken wings, cream of tomato soup, and shrimp skewers. The soup was decent, despite being an unusual choice in Cabo heat. The shrimp were plump and cooked properly, although they arrived with very little seasoning and no noticeable sauce. The fries were sparse and looked tired. The Grill was not exceptional, but the food was competent and much better than Ayami. Risotto Risotto served the best food I had during the stay. The bruschetta may have been the best I have ever eaten. I finished the first serving before remembering to take a photograph, then ordered another one. The bread was crisp and deeply toasted, topped with basil, cheese, a savory vegetable mixture, and balsamic. It was the first dish at the resort that felt genuinely memorable. Pool The main pool was one of the more enjoyable parts of the resort. I had the pool entirely to myself from approximately 8:00 to 9:00 a.m. I only left because there was no shade. Even later, when more guests arrived, the atmosphere was active without being hectic. People were mostly standing, talking, floating, or sitting near the edge. The main pool was ocean-facing and had a pleasant open feel. There was also an adults-only ocean-facing pool on the quieter side of the property, near The Grill and Risotto. That side felt more relaxed and better suited to the kind of stay I wanted. Shade was limited in some areas, which mattered in the intense Cabo heat. Air Conditioning AC worked well and the room remained comfortable despite the very hot weather outside. Wi-Fi The Wi-Fi was good. It was reliable, had good speed, and worked throughout the property. This was one of the clearest strengths of the resort and would be useful for anyone planning to work remotely, stream video, or spend significant time online. Pool The swim-out area and main pools offered very different experiences. The swim-out section was shallow, shared, and not suitable for actual swimming. The main pool and adults-only pool were much better for spending time in the water. The adults-only side was quieter, while the main pool was larger and more active without becoming frenetic. Beach The beach was clean and free of the heavy Sargassum buildup I have experienced in places such as Belize. The shoreline was attractive, although Cabo water can be rough and is not always suitable for swimming. The resort does not offer the classic Arch view, but the ocean-facing pools and beach still provide a pleasant coastal setting. Checkout Checkout was much smoother than check-in. The staff member who helped me was quick, competent, and polite. He arranged a cab directly from the resort, which meant I did not have to order an Uber or coordinate a pickup point. I ****TLDR Overall Impression My overall impression was mixed. The resort has charm. The grounds are pleasant, the atmosphere is quieter than many large all-inclusive resorts, the room was good, the pools were enjoyable, and most of the staff were polite and helpful. The Wi-Fi was excellent, the property was conveniently located near the airport highway, and there was a pharmacy nearby. However, the resort is badly dated in places. The layout is confusing because it feels like two separate properties combined into one. Arrival was painful, the concierge process added little value, the swim-out room lacked privacy, housekeeping arrived extremely late, and much of the food was disappointing. I would consider returning because the resort was calm, convenient, and potentially good value. However, I would choose a high-floor ocean-view room rather than a swim-out room, spend most of my time on the adults-only side, and focus my meals on Risotto and The Grill.

I would not recommend Krystal Grand Los Cabos. Our family vacation was extremely disappointing. The resort was poorly maintained, with inadequate air conditioning, dirty trash cans, empty cups floating in the pools, roof leaks that required towels on the floor to absorb water, and a strong sewage odor near the buffet. These are not the conditions anyone expects from an all-inclusive resort. The overall cleanliness, maintenance, and quality of the resort fell far below what was advertised. We spent our vacation lowering our expectations instead of enjoying our time together. The only bright spot was a handful of employees who genuinely cared about the guests. Manuel, Carlos, the cook at the Japanese restaurant, and Isabel from the maintenance team were kind, professional, and did everything they could to make our stay more bearable. They deserve recognition, but they cannot overcome the serious problems with the property. I hope management addresses these issues because the employees deserve a better place to work, and guests deserve the vacation they are promised. Unfortunately, based on our experience, I cannot recommend this resort.