TripAdvisor Traveler Rating

This review is for Yolanda and Guillermo at Krystal Grand Cabo. We are so appreciative of the level of care and excellent customer service they provided to us on our recent stay. Yolanda was amazing, beyond professional and made our stay extra special by always saying hello and ensuring we were comfortable and happy. Our visit to your hotel was far better than we expected or anticipated after a bit of confusion that was quickly resolved. It is worth mentioning that the staff in general throughout the resort were also wonderful!!! Mucho Gracias

Great service by bartender Pedro in the Altitude Pool! Very friendly, making amazing drink mixes! Say no more! Great service by bartender Pedro in the Altitude Pool! Very friendly, making amazing drink mixes! Say no more!

We enjoyed our 3 day stay! The staff was wonderful! The front desk staff Paul & Daniela were wonderful! We also had excellent service from estefania, beatriz,and ismael! 10/10 RESORT!

This review will be heavily based on our stay as Altitude guests. We checked in with Marco, and what a star he was. Quick private checkin at the Altitude lobby which followed a tour showing us all the altitude bonuses. We ended up with a very spacious room on the 7th floor with a bonus hot tub on the balcony. Marco was amazing our whole 2 weeks, even when he was off for our last week. The second week we were looked after by Daniela, who was also very special, and truly a nice person. We ate most meals at the Grill restaurant as it was for Altitude patrons, and was rarely busy for breakfast or lunch. The staff here that need mentioning for their great job are Estefania, Beatriz, Yolanda, and hostess Rosalba (affectionately known as Rosey). It was great to see how this staff got along so well, as you could often hear them giggling, sometimes uncontrollably. As most people mentioned, Pedro, Julien, Manuel and other servers at the adults only pool did a fantastic job. Hugo and Oscar did a great job up top in the under utilized Rooftop lounge. Never very busy when we went up. Armando seemed to be everywhere we went for our evening meals, probably as a supervisor. If he isn't one, he should be. He has personality to burn. Urias added his own flair to aquasize and did a great job. All al a carte restaurants were very good, but we did not care for the buffet all that much, as the 2 times we went there, the food was only warm. I'm sure they try hard, and twice is hardly a good sampling for an accurate review. 2 major parties that turned out sensational were the yankee Thanksgiving meal and the Mexican fiesta. Well done!!! Now for the not up to par section. They really have to upgrade the pool loungers around the adult pool. They are all wooden framed with a lot of them missing wheels and stain is peeling off each lounger and most needing some repairs. Our first 3 days had the pool and hot tubs feeling like they were suitable for polar bear plunges. Perhaps repairs were done and both were excellent for the remainder of our stay. Only 1 elevator for the whole Altitude building which led to long waits at times, especially when you're up 7 floors. Another drawback was the lack of smoking enforcement. Too many idiots who still think it's ok to smoke around the pool without repercussions. Rarely, if ever, were they spoken to, even when servers walked by their umbrella spots. Unfortunately there were some guests who thought they could play by their own rules, especially some young ladies (and I use this term loosely) who got drunk, used foul language loudly all the time, and played their own bluetooth player, which only had rap music, which matched their language. They bragged about being from New York. Go figure. They were eventually removed after some guests said enough was enough. Then another woman who sat close to us with her daughter, and always fighting loudly, until daughter just finally stayed away as she was disgusted by her heavy drinking mom. There is a lack of a money exchange in the main lobby. Trying to change bigger peso bills to smaller ones for tip money is like pulling teeth. They should have a dedicated exchange location, even if it's only open say 3 times a day for an hour at a time somewhere in the main lobby where there is high traffic. Overall it was enjoyable and we would go back, but only in Altitude.

We stayed in the altitude building and would recommend the upgrade , the roof top lounge and access to private bars and an exclusive tuna dinner made the experience even more enjoyable The altitude building grants you the most amazing view from every room being right on the ocean our concierge Paul was always ready to help and offered amazing service