TripAdvisor Traveler Rating

My family and I met Ulises at the Mexico Night. Such a great, friendly and understanding person. He cared for all of us during the whole night, especially our kid. Thank you Ulises for all your hard work, attention, and care while serving our family!

Have to send a extreme shout out to Pedro who was the best bartender ever! Always made it fun to head down to adults only area! Already knew what we wanted and had it in hands before we could even ask! Can’t forget Luis who a total sweetly at check in

Yolanda was the perfect server for our loud nd demnding group. She was efficient, responsive and fast. Never missed a beat! She was our server for 2 days and she took tke of our every need. When we go back to Krystal, we will be looking forbher againa nd again and again. 21 Filipino group.

Great place if your looking for family and couple atmosphere. You’d definitely have to leave resort for a party vibe. Sometimes at the pool bar it was hard to get drinks after 5 and many workers reminded us of closing times especially after being off resort all day which was not good. However, I had a great vacation and a lot of fun with my friends. We had altitude package and enjoyed the amenities! Not luxury but great for non-partying vacationers. Esmeralda (helped plan my friend’s birthday extravaganza), Nicole, Angel, Oscar, Victor, Abraham, Pedro at adult pool and Jessica at the altitude grill made our vacation memorable! Me Amor Mexico!

The krystal grand had an awesome view and the landscape was well maintained. Entertainment was always a pleasure.Pedro the bartender at the adult pool was excellent and very friendly. They had a variety of food for everyone to enjoy . Will come back again