Krystal Grand Los Cabos reviews
TripAdvisor Traveler Rating
5554 TripAdvisor reviews
Bad experience at Krystal Grand Los Cabos
Alvin V on Dec 06, 2025
We booked this resort for a stay during a destination wedding for my niece! The facility was old, and rundown. We had to change rooms three times before we had a clean quiet room! The first room had a terrible noise coming from the A/C vent and the two plugs at bedside for our CPAT machines did not work. The second room was dirty, wet sofas and chairs and a running generator right outside the door area! What was not acceptable was the manager was not available, and the mid level manager, named Johnny, made the statement that we got what we paid for and did not DESERVE anything better! He stated he could not upgrade us because his manager would be mad at him!! No taking responsibility at all! We will not stay there again! But on the Positive side, the general staff were hard working and kind!
Krystal Grand - excellent
trinatroyf (Kamloops) on Dec 06, 2025
Great experience. Staff made it incredible. Great food. Beautiful beaches. Cant wait to return for our next vacation. Hugo and Alfredo were great bartenders. Luciano was our house keeper and he was super attentive. Daniella and Paul were are concierge and they were very helpful with all our questions and needs.
Great experience
Juan M on Dec 04, 2025
Pedro , Julián and Manuel was the best service ever , pool couldn’t be better with out them Adult pool 100% recommended . Thank you so much ????????
Krystal grand Los cabos
isidro samuel r on Dec 04, 2025
Excellent food and drinks, special attractions from Pedro at the adults only pool! Amazing attention and great experience over all
WONDERFUL EXPERIENCE!
tracy g on Dec 03, 2025
We stayed here in Aug of this year (Aug 4-9) for both of my daughters' birthdays. Everything was wonderful, and the resort staff went above and beyond to make the girls' birthdays fantastic! We opted for the VIP service and had a lovely room. They decorated the outside of the door with balloons, and the girls lit up when they saw it ! They also did wonderful additional things for the girls that made our stay exceptionally special. Gabriel at the concierge desk was so wonderful and helpful! The resort is beautiful, and the view from our room was breathtaking! Thank you so much, Krystal Grand, for making this a wonderful trip!