Krystal Grand Los Cabos reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

4681 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Nice hotel

Alfredo G on Jul 02, 2024

The hotel is nice.at reception Bogart gave us a excellent service fast and easy to check in ,in general the hotel has very good service,the room was very clean, the restaurants offer very good plates, in the swimming pool area the service is excellent,Rodrigo was un excellent guy ,every day he was ready to take orders all day long ,we will return next year to this place our vacation were great here

TripAdvisor users rated this property 5 out of 5

Krystal Grand 2024

Melony G on Jun 30, 2024

Pedro at the swim up bar was absolutely amazing he took care of us the entire trip even when he was busy ! Yolanda was at the snack bar and was constantly making sure we had food and drinks at our side. Fernando was also at the snack bar and even with a line he would make sure we were fed. Cecilia was taking care of us at the buffet for my birthday she made sure I had a cake and always ensured we had a table.

TripAdvisor users rated this property 2 out of 5

Bizarre stay

BrianO208 (Dyer, Indiana) on Jun 28, 2024

I wish I knew how to describe the stay. The rooms are nice and clean, and the majority of the staff are very kind. however the hotel has a lot of very strange ideas and principles in which that they operate. Upon checking out, I sent an email to the property and received the response from the quality manager. I told her all of my complaints and issues and she essentially told me to come back to the hotel to give them another try. After everything that I encountered at the hotel, I cannot believe that her recommendation would be to come back as opposed to giving compensation for the problems, three out of our six nights, they had very loud music right in the courtyard which backs up to probably 80% of the rooms two. Two of the three nights, it only went on for an hour, but the final night it was karaoke for 2 1/2 hours until 10:30 PM. the menus that you see online for the restaurants are not the correct menus. A lot of the food options are different. At the pool bar, they told us they were out of champagne, but the bar in the lobby did have champagne. They also have no lotion in the room, so make sure you bring your lotion otherwise your hands will be dry. The air-conditioning ran all night even when we set it to 20°C. it would not stop running. Most mornings we woke up and it was 13 or 14°C. Maintenance was doing work right outside of our room one morning extremely early. The music that they play at the pool is at times full of swearwords. although I asked again for compensation, despite all of that, the quality manager told me to come back to the hotel and they would upgrade us. Huh? Why would I want to encounter all of that AGAIN?

TripAdvisor users rated this property 5 out of 5

Krystal Grand

Andres G on Jun 23, 2024

Great pool bar and bartender. Pedro was amazing super friendly dude. Can spend whole day in pool with Pedro and get the same friendly service. Hotel was cool. Food was great and many choices of restaurants and meals. Super great place to eat and relax.

TripAdvisor users rated this property 5 out of 5

Bartender/pool

Jovany C on Jun 23, 2024

Pedro Pedro amazing guy!!! Super friendly A1 service, professional guy ! Food was good their service was amazing! Really geniune and amazing skills at bartending…………………. ……………………………………………………………………………………………………………………………………………..

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