Krystal Grand Los Cabos reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3630 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Relaxing, wonderful stay!

rhysj199 (Edmonton, Canada) on Jan 30, 2023

We enjoyed our time at the Krystal Grand. Wow I can't believe how much Cabo has changed though since we were there 7 years ago! We arrived on January 13th and stayed until the 22nd. Upon arrival we were greeted quickly and efficiently at the front desk. We were given our room quickly and with no fuss. I did not appreciate the next step which was to see a women trying to puch time shares on us. I think they call it a club now but regardless we were tired and I had no interest and just wanted to go to my room and rest after a days travel. Our room had a minor problem when we first got upstairs in that the door wouldn't latch but our bell boy had it quickly taken care of. The room was basic but nice. A comfortable King size bed. We had an ocean view. NOW I would warn people that want to stay at Krystal Grand to ask for a room as far away from the highway outside the resort as possible because the traffic noise is quite alot. Eventually it just became white noise for us but some others might be more sensitive to it. It's what happens when Cabo becomes so popular and is not the fault of the hotel. All the staff treated us with the utmost respect and friendliness. We always tip some for service and I'm sure they appreciated it. The adults pool was our hangout and the water was so nice and warm! It's one of the best swim up pool bars I've ever seen and I've seen a few! Pedro is an awesome bartender and I apologize that I don't remember all the staffs names but they were all so accommodating! The grounds are well kept and clean. The good was typical fare for a All Inclusive and tasty! Feel good about your choice to choose Krystal Grand.

TripAdvisor users rated this property 5 out of 5

Awesome hospitality, exceptional service!

JohnB12118 on Jan 29, 2023

Adult Swim pool was great, bar staff and servers were awesome! Thanks to Pedro, Jullian and Jenny were friendly and welcoming, prompt service. Great location, Al a cartes were great, especially the Yami hibachi grill!????????

TripAdvisor users rated this property 5 out of 5

Great hotel and excellent concierge

Mark G on Jan 29, 2023

Mario Cortese has been very helpful getting my shirt that I left in my room, evreting is great T this resort weather is war but chilling, restaurants Re delicious and very good service I never been in a resort with a better service excellent

TripAdvisor users rated this property 5 out of 5

Mexican night

Ali T on Jan 29, 2023

Emmanuel miguel Carlos are giving great service. Make sure to take a moment to recognize the Mexican beauty all around us. Christopher was one of the best motivators and he is also Sagittarius. As my girlfriend pointed out… We played beach soccer. A dream come true. Then volleyball. Then he was leading the dance line. I can’t believe how much energy he has. Lovely safe place. Ali

TripAdvisor users rated this property 1 out of 5

Construction, noisy unhelpful staff

Vacation307916 on Jan 28, 2023

It was extremely loud and noisy in our room from construction above us. We asked to change room for four days straight and they never accommodated our request even though each day they said they would. The shower had no hot water, wasn't even warm enough to be able to have a quick shower. The double beds were so small two people couldn't even sleep on them, had to push our two beds together to make one bed. I am still inquiring for what can be done as our needs were not met at all during this stay.

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