TripAdvisor Traveler Rating

Great customer service. Julian was our pool side server. He was friendly, fast and always checked to make sure we were happy and had a beverage or food item. His great service helped to make are stay at the Krystal Grand very relaxing and enjoyable.

Krystal Grand Los Cabos was a good choice for me. I had returned from scuba diving in the Sea of Cortez for 11 days and needed a place to stay for one night before I flew home to Los Angeles, California. The property was clean, well maintained, and directly on the beach which I loved. There were a number of pools, but I did not swim at the resort (although they looked like a lot of fun and a number of families were enjoying them). I only ate at the buffet and the salads were excellent while the entrees were just average. My room looked out to the ocean and was very clean yet somewhat modest with a queen-sized bed and a small (but functional) bathroom. There was very limited closet/storage space in the room. Water pressure in the shower was modest. I must remark that the staff were consistently friendly and welcoming. All-in-all a pleasant beach-front resort for the budget-minded tourist.

Checking in process takes 10 min per room, which explains the long lines, which gives impression of many people, but it’s just the same people in the same line that’s not moving. They are checking you in based on a pre-printed document prepared for each room... a very archaic way to do check in in this day and age. A person with an iPad can do this much faster. I am part of a group of 5 rooms. 3 of my friend’s room report the phones as not working; they are NOT functional, they are just for show. All AC outlets in the room has USB-A ports built-in… brilliant idea, very convenient for us. None of these USB port work. They do NOT tell us this at check-in but inside the room there is a QR code directing you to a What’s app number to contact the Front Desk. So you must have Whatsapp installed first before you can have access to their front desk Whatsapp number. My friend had to change room 3 times. 1st room: shower water change from flow to drip. 2nd room: AC does not work. 3rd room: I forgot what the issue was, I can’t keep track. In all pools, the water was visibly murky. There is no water filtration system running… evident by the fact that when you put your hand at the holes coming out of the side wall of the pool, there is no flow. You’re swimming in stagnant waters. In the evening or early morning when the pool water is calm, I can see the sand/dirt the corner of the pool and a thin layer of white oil on top of the water at the corner of the pool. My guess this is from the sun block that people use… which the pool filtration system would have filtered out if it were turned on or working. There is NO shower area around the pool for people to shower off before entering the pool. There is now way for people to wash off after exiting the pool. The main bathroom at the pool area does NOT have any shower stall. This is so stupid; the designer did not think of this? Complaints they received about this are ignored. To fix by adding a shower stall in a bathroom is not a difficult thing. The transition from the sand on the beach to the concrete walk way has 2 shower stalls about 20 feet from each other, but none work. Both handles to turn on water are missing, so you CANNOT wash off the sand on your feet. If you go to the bathroom, you cannot wash off your feet either… no shower stall in the main restroom closest to the pool. I found out that there is one shower stall that works but it’s on the “Altitude” side where the higher class members stay. In my room, the toilet rocks side to side a little. You have to hold down the flush button for at least 3 seconds to get a proper flush. The AC puts out lots of moisture such that the floor of the room feels sticky from the dampness put out by the AC. The “Surfos” food station that serves pizzas and tacos during the daay has a sewer smell around it. It has only 4 tables, each seats 6 people … 8 if you squeeze in. Way too few tables for the amount of guests they have there. The main buffet serves ok food with limited options that does not change much from day to day. For a 5-star resort (more like 3 stars) food and food options are bad. Chinese/Japanese restaurant “Ayima” is a joke. Food is bad, small portion on a big plate. 1 plate has 1 egg roll the size of your thumb cut diagonally in 2 served on top of chopped lettuce and sauce. This is one portion. Another plate has 2 fried bean strings … what a joke. A person needs to order 10 of each to reasonably taste the food. Our miso soup (simplest thing to make) came out just warm and the white noodle is NOT cooked through … it’s still very crunchy instead of soft. Bottom line stay away from this resort.

Currently staying at this “resort”. As others have said the place is dated (very). The food choices are limited and lack variety. Our room lacked hot water. Only to find out hot was cold and cold was hot (maybe update the red/blue dots so they are correct). Still Luke warm water at best. I’ve added pics of our “view” when we leave our rooms. I’m not sure how this hotel thinks that is an acceptable view. We are one the same floor as the lobby and it is not secure. No security workers at all. As 2 women traveling this is a bit scary as anyone off the street can walk to our room without question. We booked a 2 bedroom only to find out that they had us in a king. We had to once again request 2 beds as we are just friends and really don’t want to share a bed. They kindly “upgraded” us to a junior suite. It’s just a standard room but with 2 beds. Do not stay here! The pools are luke warm and not refreshing and you can’t swim in the ocean here. Only place that has AC is the room. The restaurants are HOT and uncomfortable.

We arrived at this resort yesterday, and while I don’t usually leave reviews, I feel it’s important to share our experience as we’ve visited all-inclusive resorts in Mexico more than 20 times and this has been our least satisfactory stay for several reasons. 1. We specifically chose this resort for the infinity pool, but as shown in the attached photo, the water level is significantly lower than expected. This feels misleading, as the website images clearly showcase a full infinity-edge pool. In addition, the pool has been closed for two days due to chemical issues, and there are no warning signs posted—our children nearly entered it unaware. 2. The property appears much more luxurious in photos than it does in person. In reality, it is worn and in need of maintenance and repair. 3. Service has been disappointing. Although we have consistently tipped, even simple requests such as wine refills feel like a burden to staff. That said, the employees seem overworked and the issue appears to stem from understaffing rather than individual effort. 4. One smaller but frustrating issue: I asked whether the sports bar would be showing the Bosnia vs USA game today (I’m from Bosnia so this is the highlight of my sports life ??). I was told they were unsure and that I could watch it in my room. While I understand they may not always be able to show every event, the lack of a clear answer was disappointing. If it won’t be shown, we are happy to make other plans, but the uncertainty was frustrating . Overall, my intention is simply to inform future guests, as the experience so far has not matched what was advertised. I’ve asked to speak to a manager and our concierge, Diana, said they would call me. It’s been 24 hours and no one has reached out.