TripAdvisor Traveler Rating

We’re long-standing Residence level members with The Villa Group, and our infinity poolside cabana experience with both Adrian and Esther this week were easily the best service we’ve enjoyed at any of the Villa resorts. I recommend booking the infinity pool cabana directly with Adrian and Esther as they get paid a commission for the booking and provide the actual over the top amazing service throughout the day.

I’d like to specifically share my experience with the pool concierge. My spouse and I rented the cabana by the infinity pool and fell in love with the service that was included. Our experience during the first rental day was so fantastic that we decided to book twice again directly with Adrian G. and Ester. The experience they provided following our first reservation was above and beyond. They provided a special (off-menu) curated meal, which was definitely one of the best poolside experiences I’ve ever had. They were both attentive and ensured all of our needs were met. High regards to both these hard workers. Excited to book again.

Our trip isn't until the end of 2026, but so far the experience with the booking department has been incredibly disappointing. Communication has been poor, responses are delayed or inconsistent, and pricing seems to change every time we speak with someone. I've stayed at many all-inclusive resorts over the years and have never experienced this level of confusion during the booking process. What's especially frustrating is that I've stayed at this property before and had a great experience, which is why I chose to return. Unfortunately, the booking process has left a very different impression. If this is how guests are treated before they even arrive, it doesn't inspire much confidence. I'm hoping the actual trip is better than the reservation experience, but based on what I've experienced so far, I would be very hesitant to book with the Villa Group again.

Adrian, bell boy was outstanding!!!

The Villa La Valencia staff is amazing! We have been 4 times in the last few years and can’t say enough about the professionals who engage with guests. We brought 12 family members and couldn’t have been happier with the warm welcome and hospitality of everyone we encountered. The staff goes above and beyond to ensure guests are having a wonderful experience. We WILL be back!!