TripAdvisor Traveler Rating

We loved everything about this resort. The staff was super friendly and helpful. The room was clean and comfortable. Even with food allergies there was always food to eat. I have gluten and dairy allergies.

I stayed for a week with my family, and I had a problem at the pool. For over two hours, there wasn't a single server at the family pool, and when they finally appeared, they didn't approach us, which I found disrespectful. I had to go up to the front desk to get any attention. They should have staff trained in customer service, not ignore guests. Furthermore, the room cleaning was limited, supposedly because I hadn't removed the "Do Not Disturb" sign. Honestly, for the price I paid, they lack quality and attention.

The resort is beautiful and we had wonderful service especially at the pool with Isaac Mayren! Everyone at the restaurants were very accommodating as well. Room service was great every morning with coffee and mimosas. The room was always clean. The elite member service at the beach was great too!

2nd trip to La Valencia. This time it was for some needed R&R. It was wonderful. Weather was ideal, and the adult pool was perfect for us. A shout out to some of the fabulous staff who made us feel very welcomed. Our room was always fresh when we returned; thank you to Nataly!! We were always welcomed at the Lobby Bar; thank you Juan( for creating drinks for my husband) and Erbin! It was our first stop before dinner every night. Alexis Pelayo at Latitude went out of his way to serve our every need. Very friendly and attentive. Carlos, the pool concierge, was truly exceptional and professional. For all inclusive, I have mixed feelings. We stayed 9 days; Dinner 4 nights at Tabererna and 4 nights at Latitude. It gets old!!!! Personally , I feel there should be more options besides a buffet or pool bar to choose from. All inclusive is expensive and as result, a great resort restaurants should have more than what is offered here. I wish there was an Asian restaurant. Can't wait to come back with the grandkids!!!!!!!!!!!!

My wife and I, along with another couple, stayed at the Villa La Valencia for 4 days between November 14th to 17th, 2025. We have been time-share members with the Villa Group for many years. We had purchased the all-inclusive meal plan with the intent of eating our meals at the on-site restuarants. My wife is a severe celiac, which means she cannot eat anything that contains gluten.My wife spoke with both the pre-arrival conciege and resort staff well in advance of our visit to ensure they were aware of her dietary needs. Unfortunately, in spite of all of our efforts, she was served a dish containing gluten at the Taberna Italian restuarant. As a result, she became very ill. A doctor was called to our hotel room. Because my wife was experiencing severe vomitting and diarrhea the doctor was not able to do anything to help her. An ambulance was called and she was transported to a private hospital in San Jose del Cabo where she was admitted for the night and treated. I stayed with her for the night, sleeping on a small loveseat in her room. We returned back to the resort the following day. We endeavoured to speak with the resort GM about the incident wishing to both make sure he was aware of what happened and to find out about some form of conpensation. He was not available to speak with us, but he directed his manager of food and beverages, Victor, to speak with us. After a lengthy discussion, and Victor having to check back with his GM, he offered us 2 free all-inclusive days for my wife during our next visit to the resort. Victor did visit us at another VIlla Group resort that we stayed at after leaving the Villa La Velencia in Cabo San Lucas to confirm the 2 free all-inclusive days, but gave us nothing in writting. He assure us that we would hear from them through the Elite Concierge at the Villa La Valencia. We have nothing from anyone since then. This whole incident has caused us to both lose confidence in the reort's ability to serve gluten-free food and to take responsibility for their actions. Since returning home my wife has experienced additional health issues as the gluten incident at the resort has led to another auto-immune diease. I consider their offer to provide 2 free all-inclusive meal days for my wife as pretty mininal, but it looks as though it is academic anyway as no one has since contacted us to confirm this. If you have any dietary issues, I would not reccomend this resort. They were advised of the need to provide gluten-free meals repeatedly, but could not deliver. Nor do they appear to be willing to take responsibility for their actions. Very dissapointing!